Exterieur

Beoordelingen van Holiday Inn New York City - Wall Street, an IHG Hotel

3 out of 5

Beoordelingen

7,2

Goed

Gastenscore: 10 - Uitstekend. 293 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 322 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 167 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 114 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 104 van 1000 beoordelingen" "

7,8/10

Netheid

8,0/10

Personeel en service

6,4/10

Voorzieningen

7,2/10

Staat van de accommodatie en faciliteiten

6,8/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Harmen

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in juni 2023
Reactie van General Manager op 9 jun 2023
Dear Harmen, Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize if we fell short of this. We hope to have the opportunity to make your next stay perfect in every respect.Best Regards, Waheeda Ashraf General Manager

2/10 – Ontzettend slecht

C.J.M.

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in december 2022
Reactie van General Manager op 16 dec 2022
Dear Guest, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit.Best Regards, Waheeda Ashraf General Manager

6/10 – Redelijk

Sel, Amsterdam

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Leuk hotel, centraal gelegen, erg schoon!
Het hotel is erg centraal gelegen, aantal 24-uurs open winkels in de buurt. Metrostation op 2/3 minuten loopafstand. Ook het one world trade center en wall street zijn om de hoek. Personeel mag stuk vriendelijker zijn. Ook was de front desk een aantal keer voor een tijd niet bereikbaar vanuit de kamer/of er werd niet opgenomen?!? Erg vervelend. Kortom, leuk hotel, personeel kan beter!
5 nachten verbleven in december 2017

10/10 – Uitstekend

Richard & Angel, Koningsveld

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prima hotel en prima ligging
Aardig personeel en in een prima buurt (Financial Districht) vlakbij ground zero. Wij zouden dit hotel zeker aanraden.

6/10 – Redelijk

Luân, X

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
Te dikke kussens
Locatie is super. Vanuit Nassaustraat kun je de hele lower manhatten bewandelen. Ook de metroverbindingen en Leo's Bagels Zijn goed te bewandelen. Verder zijn de kamerfaciliteiten ok, op de kussens na, die echte te dik zijn. Hierdoor heb ik nachten niet goed geslapen. Mijn advies is om de kussens goed te bekijken op comfort en of andere mensen er ook last van hebben. Ik heb voor deze prijzige kamer geen nachtrust meegekregen.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Prima hotel in het financieel district.
Prima hotel, prettig personeel. Uit hje hotel zo op wall street en battery park.

10/10 – Uitstekend

estela, miami

Reisde met een groep
Positief: Netheid, personeel en service
The staff was very nice
5 nachten verbleven in mei 2024
Reactie van General Manager op 28 mei 2024
Dear Estela, Thank you for choosing Holiday Inn New York City-Wall Street. We are committed to delivering a homelike stay with seamless service and accommodations, and your kind remarks about our staff are greatly appreciated. We would certainly love to pass along your compliments to the entire team. Thank you again for taking the time to share your generous feedback. We hope to welcome you again soon!Best Regards, Waheeda Ashraf General Manager

6/10 – Redelijk

Arnold

Negatief: Personeel en service
No
1 nacht verbleven in mei 2024
Reactie van General Manager op 26 mei 2024
Dear Arnold, Your feedback helps us understand our guest experience better, and we are committed to using this insight to enhance your next stay. We hope you will give us another chance to impress you. On behalf of everyone here, we invite you to stay with us again the next time you visit New York.Warmest regards,Laurie MiskoArea General Manager

6/10 – Redelijk

James, salem

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The location is close to the J Trian which is convenient for us. The price is also tolerable. (Everything in NYC is ridicules priced). The hotel rooms are in bad need of deep cleaning, maintenance and repair and updated room amenities. Bed was decently comfortable.
4 nachten verbleven in mei 2024
Reactie van General Manager op 22 mei 2024
Dear James, Thank you for being our guest. We are glad you were pleased with your overall stay and agreed that we are conveniently located. We promise to maintain a clean and fresh environment as part of our commitment to our guests. We understand that we failed to deliver on that promise on this occasion. We will immediately address this issue with our team. Thank you for mentioning the great value we offer to our guests, and we invite you to stay with us again the next time you visit New York.Best Regards,Waheeda AshrafGeneral Manager

8/10 – Goed

John

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and reasonable price for NYC. Staff really excellent
1 nacht verbleven in mei 2024
Reactie van General Manager op 21 mei 2024
Dear John, Thank you for your positive feedback. We are thrilled you enjoyed the convenient location and value offered at Holiday Inn New York City-Wall Street. Our team takes pride in providing excellent service, and we are delighted to read they made your stay memorable. We look forward to welcoming you back soon.Best Regards,Waheeda AshrafGeneral Manager

6/10 – Redelijk

Deanna

Reisde met partner
Positief: Personeel en service
Short trip and everything I needed for the day. Hotel is very old and small. Our room wasn’t the best shape. Lights are out in the bathroom. Bag check starts at 11 which is a little late when you arrive on a red eye. Plus side the staff was so sweet/
1 nacht verbleven in mei 2024
Reactie van General Manager op 21 mei 2024
Dear Deanna, Thank you for your feedback. We're glad our staff made a positive impression during your stay at Holiday Inn New York City-Wall Street. We appreciate your comments and will work on improving the room and amenities. We hope to welcome you back for an even better experience next time.Best Regards,Waheeda AshrafGeneral Manager

10/10 – Uitstekend

Elizabeth

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is in a safe, walkable area that is very convenient to subway stops. Check-in was easy and staff was always pleasant. The rooms and overall building seem relatively new with nice fixtures and plenty of outlets. Bed was very comfortable and everything felt very clean. My only issue was that they provide only body wash in a bottle and no bar soap, and the shower temp was tricky to adjust. Otherwise would stay here again!
1 nacht verbleven in mei 2024
Reactie van General Manager op 20 mei 2024
Dear Elizabeth, Thank you for choosing Holiday Inn New York City-Wall Street and for your excellent review. It is nice to read that our central location worked well for you, and our friendly staff made your time with us even better. Our guests love our beds' comfort, so we appreciate you pointing that out to future travelers. However, we apologize for the disappointment with the bathroom facilities. Thank you again; we hope to have you back very soon.Best Regards,Waheeda AshrafGeneral Manager

10/10 – Uitstekend

PING

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service, friendly employees
1 nacht verbleven in mei 2024
Reactie van General Manager op 20 mei 2024
Dear PING, Thank you so much for this excellent review. We are glad that everything went great during your stay and that our friendly staff served you well for a memorable experience. Thank you for recognizing our efforts, as we genuinely love to deliver exceptional hospitality to every guest. We look forward to welcoming you back to Holiday Inn New York City-Wall Street.Best Regards,Waheeda AshrafGeneral Manager

8/10 – Goed

Mark

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was small and not very convenient to work out of, so I spent little time there, except to sleep. But my bed was comfortable and I slept well.
1 nacht verbleven in mei 2024
Reactie van General Manager op 17 mei 2024
Dear Mark, Thank you for choosing the Holiday Inn New York City-Wall Street for your visit to our city and for sharing your review. We love to read that you rested well in our comfortable accommodations despite the inconveniences you faced regarding your room. Please know our front desk is always available and happy to help make your stay more comfortable. We utilize feedback like yours to improve our guest experience. Thank you once more, and we hope you will make us your home the next time you are in this area.Best Regards,Waheeda AshrafGeneral Manager

10/10 – Uitstekend

Melissa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location! Could walk to a lot of areas and close to subways! Great place to stay!
3 nachten verbleven in mei 2024
Reactie van General Manager op 14 mei 2024
Dear Melissa, Thank you for reviewing your stay at Holiday Inn New York City-Wall Street. Guests love that we are conveniently located in the city, which has everything it has to offer. It was our pleasure serving you, and we look forward to seeing you here in the future!Best Regards, Waheeda Ashraf General Manager

8/10 – Goed

Zulma

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location. Will definitely stay there again. Rooms good enough size rooms, smelled ok.
2 nachten verbleven in mei 2024
Reactie van General Manager op 14 mei 2024
Dear Zulma, It was a pleasure having you as our guest at Holiday Inn New York City-Wall Street. Thank you for your lovely review and for mentioning our wonderfully convenient location. We are glad that we were able to provide you with an outstanding experience throughout your stay, and we love knowing you plan to return.Best Regards, Waheeda Ashraf General Manager

10/10 – Uitstekend

LaShonda

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff and area.
3 nachten verbleven in mei 2024
Reactie van General Manager op 16 mei 2024
Dear LaShonda, Thank you for confirming how convenient our location is; we couldn't agree more! We appreciate your compliments and will surely share them with our team. We look forward to your next stay at Holiday Inn New York City-Wall Street.Best Regards,Waheeda AshrafGeneral Manager

8/10 – Goed

Birgitte, Duxbury

Positief: Netheid, personeel en service
1 nacht verbleven in mei 2024
Reactie van General Manager op 13 mei 2024
Dear Birgitte, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting the city. It was our pleasure accommodating you. We hope you will make Holiday Inn New York City-Wall Street your home away from home whenever your travels bring you to our area.Best Regards,Waheeda AshrafGeneral Manager

10/10 – Uitstekend

Bridget

Positief: Netheid
Awesome
2 nachten verbleven in mei 2024
Reactie van Waheeda Ashraf General Manager op 12 mei 2024
Dear Bridget, We greatly appreciate your review of Holiday Inn New York City-Wall Street. Thank you for the great rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. We love offering something for every traveler with our exceptional service and amenities. It was our pleasure serving you, and we hope to see you again soon.Best Regards,Waheeda AshrafGeneral Manager

10/10 – Uitstekend

Daniel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location
4 nachten verbleven in april 2024
Reactie van General Manager op 6 mei 2024
Dear Daniel, It was a pleasure having you as our guest at Holiday Inn New York City-Wall Street. Thank you for your Wonderful review. We appreciate all of your compliments and great feedback on our location. We are delighted you included us in your travel plans and hope you will be back to see us again soon.Best Regards,Waheeda AshrafGeneral Manager

8/10 – Goed

Yan

Positief: Netheid, personeel en service en voorzieningen
Room is small. Not all electric outlets work. They provide grab and go breakfast. Great location.
3 nachten verbleven in april 2024
Reactie van General Manager op 2 mei 2024
Dear Yan, We are grateful for your valuable review of our hotel. It is a pleasure to hear that our location turned out convenient for you on this trip. It is a pleasure to know that you were happy with our breakfast service. Thank you for your specific feedback regarding the size of your room. We are sorry the electric outlets were not working perfectly, and for any inconvenience this caused you. Please know our front desk is always available and happy to help make your stay more comfortable. We value comments and hope to have the opportunity to welcome you back on a future visit. Thank you again.Best Regards,Waheeda AshrafGeneral Manager

10/10 – Uitstekend

Catherine

Positief: Netheid, personeel en service
2 nachten verbleven in april 2024
Reactie van General Manager op 2 mei 2024
Dear Catherine, Knowing you enjoyed every aspect of your stay at Holiday Inn New York City-Wall Street is why we do what we do! Thank you for taking the time to leave your rating about our hotel. We look forward to seeing you again whenever your travels bring you back to the area.Best Regards,Waheeda AshrafGeneral Manager

6/10 – Redelijk

michele

Reisde met familie
Positief: Personeel en service
We liked that it was convenient to all areas of nyc. Affordable.
3 nachten verbleven in april 2024
Reactie van Waheeda Ashraf General Manager op 1 mei 2024
Dear Michele, Thank you for confirming how fantastic our location is! We couldn't agree more. We appreciate you mentioning that you found us of great value for your visit and hope to see you again soon!Best Regards,Waheeda AshrafGeneral Manager

6/10 – Redelijk

Luca

Positief: Netheid
Negatief: Personeel en service
Just your average tiny hotel in NYC with insufficient staffing who rushes every step of the way and communicate poorly. But not worse than any other hotel of this low end category. We were told we were ok for late checkout (2pm) but they forgot and disabled the key and then complained that we didn’t double check with them in the morning. But once we pointed out that we don’t read minds and that they need to communicate, they let us stay. Again, average.
1 nacht verbleven in april 2024
Reactie van General Manager op 29 apr 2024
Dear Luca, Thank you for choosing our hotel. We hope you will accept our apologies for the concerns you experienced during late check-out. We regret not providing the attentive service we strive to provide every guest. This issue has been addressed with our staff to ensure it will not be repeated. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to our guests. Thank you for taking the time to leave this valuable feedback and for choosing us for your visit to New York. Best Regards,Waheeda AshrafGeneral Manager

4/10 – Matig

Youssef

2 nachten verbleven in april 2024
Reactie van General Manager op 19 mei 2024
Dear Youssef, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Best Regards,Waheeda AshrafGeneral Manager

4/10 – Matig

Caolan

Reisde met partner
Positief: Netheid, personeel en service
After 2 weeks I still haven’t received my deposit back after leaving no mess in the room
5 nachten verbleven in april 2024
Reactie van Justine Pieretti - Front Office Manager op 27 apr 2024
Dear Caolan, The Deposit taken at check in will not show back to your bank account as a credit amount, as it was not a charge, just an Authorization Hold on your day of check in April 10th 2024. We release any unused amount of the original hold at checkout, your bank however can take multiple business days to release the original hold, depending on Bank Rules and the type of Card used. See below:US Credit Card - Banks take 3-10 bank business days to release - this will be April 29th 2024. US Debit Card - Banks take 3-15 bank business days to release - this will be May 7th 2024International Credit/Debit Card - Banks take 7-21 bank business days to release - this will be May 15th 2024.If the Original Hold taken on April 10th 2024 is no longer showing on your bank statement, than you deposit has been released.

2/10 – Ontzettend slecht

Van

4 nachten verbleven in januari 2024
Reactie van General Manager op 14 mei 2024
Dear Van, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will visit again soon.Best Regards, Waheeda Ashraf General Manager

8/10 – Goed

Marie-Stephane

Reisde met familie
J’ai signalé 2 bris et ils n’ont pas été réparés. Pas de frigo ni coffret de sécurité. Lit très confortable, rideau opaque.
5 nachten verbleven in april 2024
Reactie van General Manager op 21 apr 2024
Dear Marie-Stephane, Thank you for your review of Holiday Inn New York City-Wall Street stay. We are happy you found our guest room comfortable which made your stay pleasant. However, we regret that our in-room amenities were not up to your expectations. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience that we strive to provide every guest.Best Regards,Waheeda AshrafGeneral Manager

4/10 – Matig

Jiawen

4 nachten verbleven in april 2024
Reactie van Waheeda Ashraf General Manager op 10 mei 2024
Dear Jiawen, Our primary goal is to ensure you have an exceptional stay; therefore, we deeply regret that our team did not meet your expectations on this occasion. Please know we take your feedback seriously and will use it to improve our guest experience. We hope to have the opportunity to show you our commitment to outstanding hospitality whenever you return to the area. Thank you again for your feedback.Best Regards,Waheeda AshrafGeneral Manager

8/10 – Goed

marek

1 nacht verbleven in april 2024
Reactie van General Manager op 4 mei 2024
Dear Marek, Your generous rating made our day! We are dedicated to providing every guest with a great experience at Holiday Inn New York City-Wall Street, and seeing how much you loved your stay is the best thing we could hope for! Your feedback means a lot to us. We look forward to hosting you again soon for another great experience. Have a wonderful day!Best Regards,Waheeda AshrafGeneral Manager

10/10 – Uitstekend

Burnley F Miller

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Extremely satisfied with this hotel
2 nachten verbleven in april 2024
Reactie van General Manager op 9 apr 2024
Dear Burnley F Miller, It was a pleasure to read your fantastic review of the Holiday Inn New York City-Wall Street. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit New York City.Best Regards,Waheeda AshrafGeneral Manager

10/10 – Uitstekend

Kimberly

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was a really nice, affordable room in a great location.
2 nachten verbleven in april 2024
Reactie van General Manager op 8 apr 2024
Dear Kimberly, Thank you for taking the time to post such kind remarks about Holiday Inn New York City-Wall Street. It is a pleasure to read that you enjoyed your stay with us. We pride ourselves on providing comfortable accommodations in a convenient location at an affordable rate, and we're delighted that we met your expectations. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another seamless experience!Best Regards, Waheeda Ashraf General Manager

10/10 – Uitstekend

Sebastian

7 nachten verbleven in maart 2024
Reactie van General Manager op 25 apr 2024
Dear Sebastian, Your generous rating made our day! We are dedicated to providing every guest with a great experience at Holiday Inn New York City-Wall Street, and we appreciate you taking the time to leave your feedback. We hope to see you soon whenever you are in this part of NYC. Best Regards,Waheeda AshrafGeneral Manager

6/10 – Redelijk

Brianna

Positief: Personeel en service
1 bed was small but had all the basics
2 nachten verbleven in maart 2024
Reactie van General Manager op 3 apr 2024
Dear Brianna, We are glad you found the room adequately equipped with all the essentials. Your comfort is our priority, and we aim to provide a cozy environment for our guests. Should you visit again, please feel free to inquire about room options that may better suit your preferences. We appreciate your feedback and hope to welcome you back for another pleasant stay.Best Regards, Waheeda Ashraf General Manager

8/10 – Goed

Liam

Reisde met partner
Positief: Netheid, personeel en service
Lobby is small and old, but rooms are clean and modern enough. Big comfy beds. Downsides were rooms close and could hear so much from other rooms above and to the side, but also from the street. The other thing was I was told breakfast was included but they didn't have that facility
5 nachten verbleven in maart 2024
Reactie van General Manager op 3 apr 2024
Dear Liam, Thank you for sharing your experience at Holiday Inn New York City-Wall Street. We are delighted you found our rooms clean and modern and enjoyed our comfortable beds. We appreciate your feedback regarding noise levels and breakfast. Rest assured, we are constantly working to improve our facilities and services. Your feedback is valuable, and we hope to welcome you back for an even more enjoyable stay in the future.Best Regards, Waheeda Ashraf General Manager

8/10 – Goed

Becky, McPherson

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Although an older property, the staff was nice and provided us with all we needed.
4 nachten verbleven in maart 2024
Reactie van General Manager op 2 apr 2024
Dear Becky, We are delighted to hear that you enjoyed your stay at Holiday Inn New York City-Wall Street. Providing exceptional service and meeting our guests' needs are our top priorities, and we're glad to know that our staff could make your experience a positive one. Your feedback is appreciated, and we hope to welcome you back for another pleasant stay in the future. Thank you for choosing to stay with us!Best Regards, Waheeda Ashraf General Manager

8/10 – Goed

Ricardo

Reisde met familie
Positief: Voorzieningen
Great
2 nachten verbleven in maart 2024
Reactie van General Manager op 2 apr 2024
Dear Ricardo, Thank you for choosing Holiday Inn New York City-Wall Street. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a great stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards, Waheeda Ashraf General Manager

6/10 – Redelijk

Lourdes

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
El hotel es sumamente accesible, con excelente ubicación, las instalaciones son pequeñas pero cómodas y cuentan con lo necesario para estadías cortas. La parte negativa es que a la hora de hacer la reserva, la página dice que es pago contra estancia y que el cargo se hace en su totalidad en el momento de estar en el hotel; sin embargo una semana antes, me hicieron sin aviso previo una retención de más de la mitad del cargo total, lo cual es publicidad engañosa.
Reactie van Justine Pieretti - Front Office Manager op 29 mrt 2024
Dear Lourdes, Thank you for sharing your generous comments, particularly about our hotel's location. Your review was a pleasure to read, and we were delighted to learn that the service provided by some of our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a well-done job, and it will also help us raise our service standards. We look forward to having you as our guest again whenever your travels bring you back to New York City.

6/10 – Redelijk

Kuniaki

Negatief: Staat van de accommodatie en faciliteiten
7 nachten verbleven in maart 2024
Reactie van General Manager op 28 mrt 2024
Dear Kuniaki, Your feedback helps us understand our guest experience better, and we are committed to using this insight to enhance your next stay. We hope you will give us another chance to impress you. Thank you for staying with us, and we wish you all the best.Best Regards,Waheeda AshrafGeneral Manager

10/10 – Uitstekend

Daisy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was good
3 nachten verbleven in maart 2024
Reactie van Justine Pieretti - Front Office Manager op 29 mrt 2024
Dear Daisy, Thank you for your outstanding rating and review regarding your recent stay at the Holiday Inn New York City-Wall Street. We are delighted to hear you had a positive experience during your stay with us! We look forward to welcoming you back soon.

8/10 – Goed

Donald

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel staff was nice and the location was great. Rooms are really small - no refrigerator or microwave. If you’re going to spend most of your time in the city and not in your room, this is a fine hotel to stay at. Rooms are a tad small but worked for us.
2 nachten verbleven in maart 2024
Reactie van Justine Pieretti - Front Office Manager op 24 mrt 2024
Thank you for choosing to stay with us and for taking the time to share your review. We are glad you enjoyed our convenient location and were pleased with our Hotel Staff. Our team always appreciates knowing where we can redirect our focus to strengthen our hospitality efforts, so we are grateful for each of your comments. We enjoyed having you as our guest and hope for the opportunity to host your future New York visits.

4/10 – Matig

Madison

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Horribly unclean.
Reactie van Justine Pieretti - Front Office Manager op 23 mrt 2024
Dear MadisonWe appreciate you taking the time to share your experience. We're disappointed to learn about the issues you encountered with your room. Your feedback is important, and we apologize for any inconvenience caused by the room's condition. Rest assured, we will address these concerns internally to ensure a more comfortable stay for our future guests. We hope to have the opportunity to welcome you back for an improved experience.

6/10 – Redelijk

Annette

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Bathroom dirty , sink clogged , dirty sheets for the price was not worth it for the money they charged me .
3 nachten verbleven in maart 2024
Reactie van General Manager op 17 mrt 2024
Dear Annette, We sincerely apologize for the experience you encountered during your stay. Your feedback regarding the cleanliness of the bathroom clogged sink, and bedding is deeply concerning. We take such matters seriously and will promptly address them with our housekeeping and maintenance teams. We understand the importance of providing our guests a comfortable and clean environment, and we regret falling short of your expectations. Your comments are invaluable in helping us improve our services. We hope you will consider giving us another opportunity to provide you with the exceptional service and comfort you deserve on your next visit. We look forward to welcoming you back soon.Best Regards, Waheeda Ashraf General Manager

10/10 – Uitstekend

Ditlind

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in februari 2024
Reactie van General Manager op 15 mrt 2024
Dear Ditlind, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Holiday Inn New York City-Wall Street; we hope to see you again soon. Best Regards, Waheeda Ashraf General Manager

10/10 – Uitstekend

Ben

Positief: Netheid, personeel en service
3 nachten verbleven in maart 2024
Reactie van General Manager op 11 mrt 2024
Dear Ben, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Holiday Inn New York City-Wall Street. We look forward to your return and wish you all the best with your future travels.Best Regards, Waheeda Ashraf General Manager

10/10 – Uitstekend

Laura

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Adoramos a estadia, bem localizada e limpa.
6 nachten verbleven in februari 2024
Reactie van General Manager op 28 feb 2024
Dear Laura, Thank you so much for your outstanding review. We are glad that everything went well during your stay, and our convenient location made for a memorable experience. Our highest priority is ensuring guests have a relaxing time with comfortable accommodations. We appreciate that you chose Holiday Inn New York City-Wall Street, and we hope to have the opportunity to welcome you back any time you are in the area.Best Regards,Waheeda AshrafGeneral Manager

8/10 – Goed

Anjeanett

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We had a great trip. Our room was small, but clean and well appointed. The location was great. Walkable, and close to transit options. Lots of food nearby. The only blip was that on our second day, we came back to keys that didn’t work. I was told we didn’t have a room assigned to us. Something happened in the computer. I had a short moment of panic because all of our belongings were in the room. The desk staff did fix it.
3 nachten verbleven in februari 2024
Reactie van General Manager op 27 feb 2024
Dear Anjeanett, We are delighted you had a great trip at Holiday Inn New York City-Wall Street. It is lovely to read you found the room clean and well-appointed and enjoyed the convenient location, which is close to everything. We noticed your feedback regarding room keys but are glad our staff swiftly resolved the issue. Your comfort and satisfaction are our top priorities, and we look forward to welcoming you back soon.Best Regards, Waheeda Ashraf General Manager

10/10 – Uitstekend

Felicia

Zakenreiziger, Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
The best hotel I ever been to
1 nacht verbleven in februari 2024
Reactie van General Manager op 26 feb 2024
Dear Felicia, We are delighted you had a great experience throughout our hotel. We love what we do, but it is always nice to be recognized for a job well done! We will share your compliments with our staff, and we hope to have the honor of hosting you again here at Holiday Inn New York City-Wall Street.Best Regards, Waheeda Ashraf General Manager

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Holiday Inn
It was great! Great location and comfortable room! Friendly service and easy check-in and checkout.
2 nachten verbleven in februari 2024
Reactie van General Manager op 19 feb 2024
Dear John, We are delighted you chose to stay with us at Holiday Inn New York City-Wall Street. We are happy to read you enjoyed everything about your time with us and appreciate your wonderful comments about our great location and comfortable rooms. We are delighted you had a positive experience with our check-in and checkout service. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile! Thank you for being our guest, and we look forward to your return the next time you are in the area. Best Regards, Waheeda Ashraf General Manager

10/10 – Uitstekend

Francisco

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was amazing, they upgraded me to a king suite! The location was great, so much stuff around, and everything is at a walkable distance.
1 nacht verbleven in februari 2024
Reactie van General Manager op 14 feb 2024
Dear Francisco, Thank you for posting such kind comments about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. Being so close to local attractions is one of the many benefits of staying with us. Thank you for being our guest, and we look forward to your next visit to Holiday Inn New York City-Wall Street.Best Regards, Waheeda Ashraf General Manager