Dear Sandra,Thank you very much for your review.We are glad to see you enjoyed your stay.Please, do not hesitate to reach out and let us know how we can make your next stay with us even better.Best regards,

Dear Roger Johannes Hedricus,Thank you very much for your review.We are glad to see you enjoyed your stay with us.Certainly, our location is spectacular, right in the middle of Times Square.We are happy to report that we are in the middle of a full renovation, so hopefully we will be able to offer you more modern accommodations on your next visit.Best regards,

Dear Marieke,Thank you very much for your review.It is a pleasure to see you enjoyed your stay with us.Please, do not hesitate to reach out to us to let us know how we can make your next stay even better.Best regards,

Der J van den,Thank you for your review.We are sorry to see you experienced some issues with the hot water. In fairness, the hotel is rather old and sometimes it takes a bit of time for the hot water to circulate through the pipes. We are currently looking for solutions for this, though, so we hope to have the issue (which, although it's merely a matter of letting the water run for a little bit, we understand it's annoying) resolved.Best regards,

Dear Wilhelmus,Thank you so much for your review.We are thrilled to see you enjoyed your stay.As we continue with the renovation of the hotel, we are upgrading the windows, so this won't be an issue next time you stay with us.Best regards,

Dear Maria,Thank you so much for your review.We are very glad to see you enjoyed your stay with us, and happy that our excellent hospitality team was able to make up for the construction issue. We have been extremelly careful with working only after mid-morning, but a few things needed to be done early that day. We do expect to be done with the construction work soon.Hoping to see you back again on your next trip to the city.Best regards,

Dear Rolf Marcel,Thank you so much for your review.We are very pleased to see you enjoyed your stay with us and hope to be able to welcome you back on your next trip to NYC.Best regards,

Dear Klaas-Jan,Thank you so much for your kind review!It was a pleasure to have you stay with us and we hope to see you back on your next trip to the city.Best regards,

Dear Brigitte,Thank you so much for your review.We are very sorry to hear you didn't fully enjoy your stay with us, but I believe some of it may stem from a misunderstsanding.Your reservation was for the most basic room type we offer at the hotel, which is a room with one Full bed (137cms wide). The hotel does not have any rooms with beds smaller than that, and the room you were checked into was exactly a room with one Full bed.Larger room categories with larger beds have different costs, and when you wanted to upgrade to a larger room, you were offered the only other category available during your stay, which was a Queen room (with a Queen sized bed measuring 150cms wide), at a nominal extra 10/night, which is the cost difference between the room you booked and the room you stayed in (and which you agreed to).Please, feel free to get directly in touch with us if you wish to talk about it any further.Best regards,

Dear Marije,Thank you for your review.We are glad to see you overall enjoyed your stay with us.Indeed, the prime location is one of our most important assets (only second to our excellent team), but we do our best to remain budget-friendly.Please, do not hesitate to contact us directly if you wish to provide further feedback about your stay. We are always happy to hear from our guests.Best regards,

Dear Jacobus,Thank you so much for your review.Our hotel is certainly an old property (the facade is a historically protected feature!), but the rooms have been renovated several times, and we are in fact working on the last renovation still (hoping to have it finished by the beginning of 2024).Thank you also for your kind words about our staff; we do enjoy providing hospitality.We hope to see you soon!Best regards,

Dear Femke,Thank you for your review!It was a pleasure to have you staying with us and will be happy to host you again on your next trip to NYC.Best regards,

We look forward to your next visit!