It was a pleasure to host you and we look forward to your next stay.

This guest gave this review as he did not want to depart upon the expiration of his reservation.

It was a pleasure to host Franklin. What he may have experienced is that the computerized heat system was responding to strangely cold/warm temperatures in NY this past weekend. This is not usually the case. But thank you for the note and we always try to help in any way we can to make your visit the best possible.

It was a pleasure to host our guest and we are so pleased that he truly enjoyed their stay and found our boutique hotel to be close to the subways (1 on corner and 1 another couple of blocks away) and that he enjoyed all the dining in the area. We hope to host again.

It was lovely have Ivon who reserved two (2) 2 bedroom apartments for 4 guests for their stay for 6 nights.

Thank you for the insight. Had we none of any noise or group noise, we would have reached out to your neighbors to ask them to be more respectful and to lower the volume. Thank you for your stay.

We were quite surprised by her rating but we wish could have explained her concerns so that we can address them as we always want to understand better how to improve our service to our guest.

It was wonderful to host and we hope to see you back with us.

We always appreciate the insights as to that which was good and areas where we can improve for our guests or we can explain to future guests. The heating is computer controlled with interior and exterior sensors to respond to variations in temperature both internally and externally for the entire building. When the temperatures vary as we have had in NYC for the past few months, the computerized system responds as well. Guests who are not familiar with NYC or other urban life are not used to variations in the makeup of our neighborhoods, the urban and street life noises and life. Each person has particular preferences for mattresses (hard/soft/pillow etc) As we have no front desk, the listing provides and we remind guests of arrival/departure times to reflect their travel plans and options.

We always appreciate the insights as to that which was good and areas where we can improve for our guests or we can explain to future guests.

We always appreciate the insights as to that which was good and areas where we can improve for our guests or we can explain to future guests. This apartment is definitely in Manhattan---down the street from Central Park. As Danielle has not viewed a map of Manhattan it is quite large and extends miles north and miles south of our hotel. This listing is quite specific that there is no laundry, but there is a laundry service/laundramat across the street almost.

We always appreciate our guests reviews to see how we can make our guests' stays even better. As we have no front desk as an apartment hotel and our listing provides the checkin and check out information, we always highlight this information and the opportunities to give the most flexibility we can provide for the apartment hotel.

we so pleased that he enjoyed the location and the fantastic cafe we have in our building and the proximity to everything. Alsom we were pleased that all our support for him was appreciated and had a positive response. As to his pictures, the 1st is a typical city scape. The 2nd is odd in that most buildings in NYC are right next to each other so you do not even have windows that provide air because a wall. As this is a historic area, there is light/air alley that allows light and air for the bedroom. So actually what he thought is detriment is actually a benefit. As to third , he looked very comfortable. As to his specific concerns which we read with care as always want to improve conditions and our services for all our guests: There is no grout on the floor as these are parquet wood floors. So we do not. know what refers to. The heat in the building is computer controlled and there are exterior and interior sensors throughout which feed the constant data to the computer to recalibrate for the comfort of everyone. Also, it follows all legal guidelines for temperature in NYC. It happened to be an extremely warm period of time when he stayed. As to the mattresses, we have received comments of extreme satisfaction and the opposite...which means each person has particular preference for mattress hardness/softness unfortunately we cannot moderate for each guest. All of our equipment in the kitchens is checked prior to arrival and after departure to insure that the kitchen appliances are properly workly and current. What we found most interesting is that we have staff there and the constant review of the message threads. Had there been message to us of any of the items above that we could have assisted with, it would have been our pleasure to addrss them and to assist in any way we can so that our guest could have had his needs met. Without knowledge that there was any concern, there was no way we could have provided any service. We hope our guests will let us know so that we can assist them to have the best stay possible, it would our pleasure.

NYC particularly now with all the Citibikes and street booths for restaurant seatings has made street parking more difficult but we do have alternate side of the street free parking and we have found that those guests who use the app called Spothero can reserve parking spots in parking garages at a reasonable fee. We are so pleased Annalie had a lovely time with us and we hope to host again.

The reason that he has provided a low rating is he wanted to arrive after 1 AM in the morning and as our listing provides, we have arrivals between 2 and 5 PM and we can also arrange for a late arrival between 5-7 pm with a late arrival fee, but we have no arrivals after 7 PMAll of this information is on our listing, but he he did not want to review the listing

Before responding to Kerry, he wanted to arrive late at night and as our listing provides as we do not have a front desk, we have arrivals for our apartment hotel units from 2-5pm but we can arrive for arrival between 5-7pm with a late arrival fee. As the listing provides we do not have arrivals after 7pm. When he reserved on October 30th for arrival on November 14th , upon confirmation we immediately reached out to set a time to greet him. He had not looked at the listing nor did he respond or message us for some time. We have a 100% response rate and we respond almost immediately to all messages. We did not receive any messages from Kerry other than when we reached out to him by phone to set an arrival time and we received no messages during his stay at all so we could have assisted him in any way. We have had only pleased guests with those who greet our guests so I am not sure why other than the already known time of arrival he was unhappy to set a time to be greeted, shown to the apartment and provided with keys. Also we do this to insure that any and all guests have the best stay possible with us and all that they may need during their stay. Also, we do provide hair dryers. We are sorry that he felt that despite the listing, the reminder, the outreach , that we were not proactive and helpful for his arrival. We always try our best to be transparent, to provide all information we can in the listing and to remind our guests and to do outreach so that we do our utmost to insure our guests have a wonderful stay with us. We have had 97% positive response for our response rate to all messages, to our wifi, forour cafe/bakery in the building, the location, the greeting and personal service to our guests.

We are so pleased you enjoyed the apartment, the location especially near the subway and we agree the coffee shop, Pabade in the building is amazing.

It was an absolute pleasure hosting you and we hope to host you again in the future.

It was an absolute pleasure hosting you and we hope to host you again in the future.

We are so pleased you enjoyed your stay with us and we hope to host you again

We’re so pleased that you enjoyed your stay. We have an amazing café in the building and being able to go to the corner and take the subway to anywhere in NEW YORK that you would like. It’s so convenient particular when you have central park down the street.

It was such a pleasure to host Umemoto and we would absolutely look forward to hosting again in the future. We are so pleased that the stay with 110 Boutique Hotel was wonderful.

We are so pleased Margot enjoyed the location and the convenience of the location. As our listing provides we do not have a reception desk so we highlight our arrival time to provide time to make arrangements to greet our guests, to show them personally to the apartment, to make sure they have everything they need for their stay. Each person has special preferences for their beds and mattresses . This was our smaller 2 bedroom but we also have a larger 2 bedroom. Margot selected the lowest cost so that she did not select our larger 2 bedroom with the sitting area. Had she contacted us before reserving we could have discussed the choices with her.

It was such a pleasure to host Linda and we look forward to the next opportunity to do so.

We are so pleased that Alma loved her stay with us and that she liked the location, comfort, cleanliness and security. As it is a private building, we want to insure that our guests have the best stay with us and that they feel secure in a new place.

As we always try to improve the services, we provide to our guests, it would’ve been helpful by this anonymous person to understand what his concerns or her concerns were so that we could learn from his reaction or her reaction but absent that it would seem that they don’t really have anything specific to say that we could improve on. Otherwise we would’ve understood better from some information

It was a pleasure to host Jonathon and we were so glad that he enjoyed his stay and that he found us convenient to enjoy NY and found our services to be excellent

Thank you for your lovely review and we try out best to host you well.

It was a pleasure to host Isabel. We were surprised that she had not reviewed the listing as we are an apartment hotel without a front desk and we provide all information for arrival/departure as well as other information on our listing and we remind all our guests immediately upon booking. Also we are just right next to the subway station . It does take time that many do not account for from the airport to Manhattan particulalry if you have to go through immigration.

It was our absolute pleasure to host you and we will look forward to hosting you in the future. Thank you very much.

It was our absolute pleasure to host you and we will look forward to hosting you in the future. Thank you very much.

It was wonderful to host you and we hope to host you again in the future any time you like.

...

It is interesting that each time we get a review, we look to find how we can improve to make sure our guests have a wonderful stay. This all came about his review because he thought that the rules did not apply to him and that no matter what we discussed her conversed with him that nothing we could do would satisfy him I have never written a review like this. I just want to clued with the review by someone who stayed there at exactly the same time. “The hosts were excellent and I loved the location. The hosts were excellent and helpful.”All we ask, is that others look at the full selection of reviews so that they can understand that we really truly are a host who cares deeply about our guests stay

Daniel Kim made a reservation for 2 guests in June and we immediately messaged him to remind him of the listing information that arrivals are between 2-5pm and we can arrange a late arrival between 5-7pm with a listed late arrival fee but that we have no arrivals after 7pm. This policy has always been the same and has not changed and is prominent on the listing and as soon as someone reserves we remind them (often). He reserved in late June and his reservation was for Labor Day weekend. He had significant time and information and knowledge ahead of time to make any change or to find reasonable options. Unless he stayed at the Mandarin Oriental, we cannot imagine a hotel room at the rate he claims. In addition, he made a reservation for 2 people in June and only days before attempted to add more guests at no additional cost. As to the "comfort" of the bed, he had a 2 bedroom unit so we would have liked to know which bed he was referring to particularly as we want our guests to be comfortable. Each person has very different preferences for mattresses and we hope we can adjust to each person's preference. We do provide for our guests comfort but for security and other reasons we do need to know how many guests will be staying as it affects the enjoyment of the unit. If Daniel had conversed with us and read the messages from the time he reserved in late June, we would have done our best to find solutions with him. Unfortunately he did not. Given the high rate of reviews we have had other a significant time, this one off low review we believe is not reflective of most of our guests experiences with us.

It was just lovely hosting Ramsey and we are so happy that he truly enjoyed his stay with our accommodations. We hope to host him again.

We so pleased to host Florence during her stay. We are glad she enjoyed her stay. As NY is a livelycity, it may surprise guests upon their stay. Each person has unique preferences for mattresses as we receive the range from our guests. The air conditioner actually is a new unit as we double checked after her review. We do hope to host Florence again in the future.

It was wonderful to host William and we hope to host him again in the future. We are so pleased he enjoyed his stay with us.

We appreciate Evan's review but we wanted to also explain. First, we have a top level fire alarm and sprinkler system typically found in large hotels to insure the safety of our guests. Sometimes a guest cooks with too much grease and the sensitive system relays to the Fire department. This is what happened. The wonderful response by the FDNY and the sprinkler system/fire alarm system insures the safety of all including Evan. On another note, Also, we provide significant notice, unless it is an emergency repair, for any need for access for the unit. As Evan arrived early in the day prior to the safety review that we do voluntarily, they would not have arrived just after he checked in. This is all done to insure the safety and well being of all our guests.

It was a pleasure to host Wendy and we are so pleased she enjoyed Pabade cafe in our building and that the convenience of the subway just on the corner was appreciated. We will take her suggestion for our next guest

Thank you and we hope to host you again

It was such a delight to host Andrew and we are so happy he enjoyed the neighborhood, our wonderful bakeries and Central Park. We look forward to his next stay

With regard to Atte Isabelle, we would have appreciated understanding where her displeasure was as most of our guests gave us ratings of 5 and we want to see how we can respond to the rating. It is interesting to us as she arranged for others to stay from July 5 to July 19th and then extended their stay. We always appreciate constructive reviews so we can aim to please our guests more.

It was a delight to host Remigiusz and we hope to host him again. We are so pleased he enjoyed our hotel.

This was a surprising review as in our conversations with Barbara stayed with us almost a week and she had not sent us any messages with any concerns or any needs we could assist her with. Had we known of any concern or need, we would have done our utmost to be of assistance to her. We wish she would have provided us with her thoughts or concerns so we can review it and improve ourselves.

It was a pleasure to host Jose and we look forward to his next visit.

It was delightful to host Mark and we are so pleased he had a wonderful stay and that all his needs were met. We hope to host him again.

It was a delight to host Noelle and we are so pleased she enjoyed her stay and would return. We would look forward to hosting her again.

It was a pleasure to host Rosalind and we would have hoped to know her thoughts. She had significant travel delays in coming to NY which may have influenced her view as our conversations with her were always positive and affirming.

Brian seemed very unhappy with NYC in general which we found surprising as his comments seem to reflect his disappointment with the high cost of NYC more than his stay with us. Our apartment hotel is just down the street from Central Park and is a few blocks from Museum Mile. With regard to a handrail in the shower, we do have a handicap in the shower of the apartment had we known we would have suggested our handicap provisioned unit. We do provide hand towels during his stay. We had not heard any concerns of his before during his stay as we would have liked to assist him in any way we could to insure the best possible visit