The experience at this hotel was very good overall, and would recommend it, but it's not of 4-star quality.
Positive: This hotel had by far the largest and most comfortable rooms of all the hotels in New York I've stayed in previously. Staff are very friendly. Room service cleaning was good, but deep cleaning needs improvement. I stayed in one of the newly refurbished rooms, and the bathroom tiles already had grime on them.
They provide water every day with room service, that’s pretty good.
Hotel is very well located.
Negative: The hotel is currently under construction, and workers use the same lift as guests, causing delays. It is even used at any time, and guests are not given priority. That's quite annoying.
Toiletries are super basic, and no slippers; no bathrobes. The hotel is located on Broadway street, so it's extremely noisy, and the room windows are not airtight, so you can hear everything from the room.