Hello Reinier! Thank you so much for taking the time to review us. I hope we'll see you back again soon! Cheers, Olivia

Hartelijk dank dat u de tijd heeft genomen om uw ervaring met ons te beoordelen. Ik hoop dat je snel weer bij ons zult verblijven en ik wens je een veilige en gelukkige reis in de toekomst.

Hi citizenMarc, Thank you for your feedback and I love that you are a rawing fan of our hotels. citizenM Times Square is without a doubt becoming an older lady and we have full focus on maintaining the usual high standard in our rooms and Livingroom. Growing our business with the fast pace, as we are the next coming years we cannot drop the ball on our excisting hotels. Your comments are well recieved and I can reassure you that we constantly seek to maintain our high standard with ongoing renovation and make overs. Hope to see you back in NY sometime soon citizenTrine

Hello Angel, Thank you very much for taking the time to share your feedback with us! I truly apologize that your experience staying with us in Times Square wasn't the same quality as in Amsterdam. I will share this with our team so we be sure to look at ways to improve. Currently our opt-in housekeeping program has automatic service on the third night of stay and you can request it daily on the iPad in your room the day before if you would like it before then. I will be sure that our team is discussing this with our guests at check-in. This should also be shown on the iPad in your guest room when you check-in as well. Thank you, again, for taking the time to share this feedback. I hope that you will come back and visit us in the future so we can show you the high level of service and care we are known for. Best, Olivia

Hello Claude, Thank you very much for taking the time to share your feedback with us. I'm glad you found our cleanliness to be very high as this is definitely a large focus for us. Although our guest rooms are smaller than those of a more traditional hotel, we do our best to provide everything you need for a comfortable stay. I do hope you will give us another chance in the future to show you the high level of service and care that we are capable of. Best, Olivia

Hello Dylan, Thank you very much for taking the time to review us. I'm thrilled to hear that you enjoyed your stay with us and I hope we will see you back at citizenM again soon!Cheers, Olivia

Hello Nadia, WOW! Thank you very much for spending the time to write such a wonderful, detailed review on your experience staying with us. I am thrilled to hear that you enjoyed your stay and that you are looking to stay with us again in different cities around the world. It sounds like you really took advantage of all that we have to offer here. I will certainly pass along your kind words to our team here and I too very much hope you will be able to come back at visit us again! Cheers, Olivia