We had to ask for toothpaste and extra pillows twice. The pillows and bed were not comfortable at all, but they were clean. I’d called the front desk to remind them about the extra amenities requested, because they hadn’t come after an hour, and nobody answered the phone. A second attempt was made an hour later, and someone did answer, but it also took a while to get our items. All in all my stay itself wasn’t terrible, but it wasn’t great. Guest service could absolutely use some work, the beds and pillows could use some upgrades, but the staff was very polite.