Accommodatievoorzieningen

Beoordelingen van DoubleTree by Hilton New York Downtown

4 out of 5

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 672 van 1611 beoordelingen" "
Gastenscore: 8 - Goed. 400 van 1611 beoordelingen" "
Gastenscore: 6 - Redelijk. 252 van 1611 beoordelingen" "
Gastenscore: 4 - Matig. 154 van 1611 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 133 van 1611 beoordelingen" "

8,4/10

Netheid

8,2/10

Personeel en service

7,6/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Peter

Positief: Netheid, personeel en service
Het was leuk.
4 nachten verbleven in maart 2024
Reactie van HotelMgmt op 27 mrt 2024
Peter, we are glad you had a fun stay at DoubleTree by Hilton New York Downtown! It would be our pleasure to welcome you back for another enjoyable experience.

10/10 – Uitstekend

Gerrit

4 nachten verbleven in oktober 2023
Reactie van Hotelmgmt op 6 dec 2023
Gerrit, we never take a perfect score for granted and we’re pleased to find that your lasting impressions of us are so high. Thank you for calling our hotel "home" during your recent visit and we hope to welcome you back through our doors in the future.

8/10 – Goed

Edwin

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel. The elevators (only 3) could be a challenge every now and then but we had a great stay!
5 nachten verbleven in augustus 2023
Reactie van Hotelmgmt op 17 okt 2023
Edwin, thank you for your positive review of DoubleTree by Hilton New York Downtown. We are delighted you enjoyed your stay and were pleased with our accommodations. Your feedback is appreciated and we hope to welcome you back for an even better stay in the future!

8/10 – Goed

Jelle de

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2023
Reactie van Hotelmgmt op 29 apr 2023
Thank you for taking the time to rate your stay. We are delighted to know you enjoyed your overall experience at our hotel and we eagerly await your next visit.

8/10 – Goed

Marcus

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Prima locatie
5 nachten verbleven in juli 2022
Reactie van Hotelmgmt op 1 aug 2022
Thank you Marcus for your positive feedback! It was nice to learn you enjoyed our convenient location and we look forward to welcoming you back again.

10/10 – Uitstekend

HASANAIN

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in april 2024
Reactie van Hotelmgmt op 24 mei 2024
Hasanain, thank you for your perfect rating of DoubleTree by Hilton New York Downtown. We are glad you enjoyed your stay and were pleased with our accommodations and amenities. The pleasure would be ours to welcome you back!

8/10 – Goed

Britney

Zakenreiziger
Great location
1 nacht verbleven in mei 2024
Reactie van Hotelmgmt op 24 mei 2024
Britney, thank you for staying with us! We are happy to hear you found our location convenient and enjoyed your stay. We hope to see you again soon.

10/10 – Uitstekend

Xianmin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
good
1 nacht verbleven in mei 2024
Reactie van Hotelmgmt op 24 mei 2024
Xianmin, thank you for your high recommendation of DoubleTree by Hilton New York Downtown. We are glad you enjoyed your stay and hope to have the opportunity to welcome you back again soon!

10/10 – Uitstekend

Nicole

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved my stay here. Every moment of it. The mattress and pillows were very comfortable.
2 nachten verbleven in mei 2024
Reactie van HotelMgmt op 23 mei 2024
Nicole, thank you for your glowing review of DoubleTree by Hilton New York Downtown. We are delighted you had an excellent stay and were pleased with our comfortable accommodations. The pleasure would be ours to welcome you back!

8/10 – Goed

Jose

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente ubicación, muy segura los alrededores, fácil acceso en metro, las instalaciones bien cuidadas .
4 nachten verbleven in mei 2024
Reactie van HotelMgmt op 23 mei 2024
Jose, thank you for your positive feedback. We are delighted you enjoyed our excellent location, safe surroundings, and convenient metro access. Our team works hard to maintain our facilities, and we are glad it showed. We look forward to welcoming you back on your next visit!

10/10 – Uitstekend

Jose

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Downtown is great!
1 nacht verbleven in april 2024
Reactie van HotelMgmt op 21 mei 2024
Jose, thank you for staying with us! We are glad you enjoyed your stay and found our location convenient. The pleasure would be ours to welcome you back!

6/10 – Redelijk

Melinda

Reisde met een groep
Positief: Personeel en service, staat van de accommodatie en faciliteiten
The only downfall is spending a lot of time waiting on elevators and housekeeping in a lot of the elevators that service the guests.
3 nachten verbleven in mei 2024
Reactie van HotelMgmt op 21 mei 2024
Melinda, thank you for your feedback. We are glad you enjoyed your stay. Apologies for the wait times with the elevators and housekeeping usage. We will work on improving this aspect. We look forward to welcoming you back for a smoother experience.

10/10 – Uitstekend

Elizabeth

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I have no complaints
3 nachten verbleven in mei 2024
Reactie van HotelMgmt op 21 mei 2024
Elizabeth, thank you for your high recommendation of DoubleTree by Hilton New York Downtown. We are delighted you had an excellent stay and hope to welcome you back the next time you are visiting New York!

10/10 – Uitstekend

Emily

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Would definitely come back to this location!!
1 nacht verbleven in mei 2024
Reactie van HotelMgmt op 21 mei 2024
Emily, thank you for your glowing review. We are delighted you had an outstanding stay. All of us at DoubleTree by Hilton New York Downtown hope to welcome you back again soon!

6/10 – Redelijk

Zhe wen

Reisde met familie
Negatief: Netheid, personeel en service
It’s a bit noisy …
1 nacht verbleven in mei 2024
Reactie van HotelMgmt op 21 mei 2024
Zhe, thank you for your valuable feedback. We trust you had an overall enjoyable stay, though we sincerely apologize for the inconvenience you experienced with noise. We hope to welcome you back for an improved experience in the future.

4/10 – Matig

Edwin

Demasiada humedad
1 nacht verbleven in mei 2024
Reactie van HotelMgmt op 21 mei 2024
Edwin, thank you for your feedback. We are sorry to hear about the humidity issue during your stay. We will work on improving the climate control in our rooms. We hope to welcome you back for a more comfortable experience.

8/10 – Goed

Leslie

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Staff and service was excellent. Free cookies and bottled water. Great location. Didn't like the wait for the elevators. Too slow. Bathroom door didn't close all the way so not much privacy. Bathroom was also small and not much counter space.
2 nachten verbleven in mei 2024
Reactie van HotelMgmt op 21 mei 2024
Thank you for your feedback, Leslie! We are delighted you enjoyed the excellent team, service, free cookies, and bottled water. Please accept our apology for the slow elevators and bathroom issues. We will address these concerns. We look forward to welcoming you back for a better experience.

10/10 – Uitstekend

Neil

Positief: Netheid, voorzieningen
Great location and terrific hotel
4 nachten verbleven in maart 2024
Reactie van HotelMgmt op 21 mei 2024
Neil, thank you for your kind words. We are delighted you enjoyed our great location and terrific hotel. We look forward to welcoming you back for another wonderful stay at DoubleTree by Hilton New York Downtown!

10/10 – Uitstekend

Jaime

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
was very good specially the rooms very clean and the Lobby the staff very gentil and nice i will came back soon in you hotel nice liked alot .
2 nachten verbleven in mei 2024
Reactie van HotelMgmt op 21 mei 2024
Jamie, thank you for your kind words. We are thrilled you enjoyed our clean rooms, nice lobby, and friendly team. We look forward to welcoming you back soon for another great stay at DoubleTree by Hilton New York Downtown!

6/10 – Redelijk

William

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Great location. Friendly staff. Elevator broke.
1 nacht verbleven in mei 2024
Reactie van HotelMgmt op 21 mei 2024
William, thank you for your feedback. We are delighted you enjoyed our great location and friendly team. Apologies for the inconvenience with the elevator. We will ensure it is promptly addressed. We look forward to welcoming you back for a better experience.

10/10 – Uitstekend

Marcella

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and the staff is fantastic! Venetta, at the front desk, went above and beyond to make our check in and stay perfect!
3 nachten verbleven in mei 2024
Reactie van HotelMgmt op 17 mei 2024
Marcella, thank you for your kind words! We are thrilled you enjoyed our location and found our team fantastic. Venetta will be delighted to hear your praise. We look forward to welcoming you back for another perfect stay at DoubleTree by Hilton New York Downtown!

10/10 – Uitstekend

Josephine

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay - the elevator takes a while.
1 nacht verbleven in mei 2024
Reactie van HotelMgmt op 16 mei 2024
Your five-stars mean the world to us! Thank you and we're excited for the opportunity to host you again.

10/10 – Uitstekend

Aaliyah

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I enjoyed my stay will be back again
1 nacht verbleven in mei 2024
Reactie van HotelMgmt op 16 mei 2024
Aaliyah, thank you for your perfect rating of DoubleTree by Hilton New York Downtown. We are delighted you had an enjoyable stay and were pleased with our accommodations. We look forward to your next stay with us!

10/10 – Uitstekend

Maroun, Brooklyn New York

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent
2 nachten verbleven in mei 2024
Reactie van HotelMgmt op 16 mei 2024
Maroun, thank you for your high recommendation. We are glad you had an excellent stay and were pleased with our accommodations and amenities. The pleasure would be ours to welcome you back!

10/10 – Uitstekend

Mike

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The staff looked very tired... I think Hilton need to send a coach to train them to be more professional. At one point there were three younger ladies', Hilton check-in staff, complaining about their work conditions in front of me. As a customer I find that to be EXTREMELY unprofessional, especially from a Hilton hotel.
2 nachten verbleven in mei 2024
Reactie van HotelMgmt op 16 mei 2024
Mike, we apologize for the unprofessional behavior you experienced. Your feedback is important, and we will address this with our team. We are committed to improving our service and staff training. We hope you will give us another chance to provide a better experience in the future.

10/10 – Uitstekend

Paul

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent accomodation close to places of interest and public transport
2 nachten verbleven in mei 2024
Reactie van HotelMgmt op 16 mei 2024
Paul, thank you for your perfect rating of DoubleTree by Hilton New York Downtown. We are thrilled you had an excellent stay and were pleased with our convenient location. The pleasure would be ours to welcome you back!

10/10 – Uitstekend

Joe

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Well worth the money.
1 nacht verbleven in mei 2024
Reactie van HotelMgmt op 15 mei 2024
Joe, thank you for staying with us! We are glad you had a wonderful visit and appreciated our value. We hope to see you again the next time you are visiting New York!

10/10 – Uitstekend

Xu

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good place
3 nachten verbleven in mei 2024
Reactie van HotelMgmt op 15 mei 2024
Xu, thank you for your perfect rating. We are delighted you enjoyed your stay and were pleased with our accommodations and amenities. The pleasure would be ours to welcome you back!

8/10 – Goed

Carolina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Hotelmgmt op 13 mei 2024
Thank you for rating your stay, Carolina! We hope to be your preferred property whenever your travels bring you to the area!

10/10 – Uitstekend

Melanie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Hotelmgmt op 13 mei 2024
Your five-star rating truly brightens our day, Melanie! Please revisit soon.

10/10 – Uitstekend

Diane

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff is super nice and accommodating. Stalin got me the BEST driver back to airport and the bellman always gave the best directions! Better than google maps. The reception area also was helpful. Thank you for mailing my postcards her name started with an E I think Emilia? She spoke Spanish and was great.
4 nachten verbleven in mei 2024
Reactie van HotelMgmt op 9 mei 2024
Diane, thank you for your kind words. We are thrilled to hear that our team, especially Stalin and Emilia, made your stay memorable. It is great to know our team's directions were spot on and helpful. We appreciate you choosing us and look forward to welcoming you back soon to DoubleTree by Hilton New York Downtown!

4/10 – Matig

Russell

Negatief: Staat van de accommodatie en faciliteiten
Waited 20 minutes for an elevator
1 nacht verbleven in mei 2024
Reactie van HotelMgmt op 8 mei 2024
Thank you for your valuable feedback. We trust you had an overall positive experience, though we are saddened to hear that you encountered a long wait for the elevator. Please accept our sincere apology for the inconvenience. We hope to welcome you back for an improved experience in the future.

10/10 – Uitstekend

Andreas Johannes Alfred

5 nachten verbleven in april 2024
Reactie van Hotelmgmt op 7 mei 2024
Receiving your five-stars means a lot to us, Andreas! Thank you and we hope to see you again soon.

8/10 – Goed

Ellen, Paoli

1 nacht verbleven in mei 2024
Reactie van Hotel Manager op 5 mei 2024
Thank you Ellen for the high star rating, and we look forward to welcoming you back.

8/10 – Goed

Manu

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van HotelMgmt op 3 mei 2024
We're grateful for your positive feedback! On your next trip to the area, we hope you'll stay with us again so we can strive to exceed your expectations even further.

10/10 – Uitstekend

Troy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice property I would highly recommend staying here and the next time I come to New York, I would stay here again.
2 nachten verbleven in april 2024
Reactie van HotelMgmt op 3 mei 2024
Troy, thank you for your high recommendation of DoubleTree by Hilton New York Downtown. We are delighted you had an excellent stay and were pleased with our accommodations. We hope to welcome you back again soon!

4/10 – Matig

Özlem

Reisde met partner
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Sowohl im Zimmer (Klima/Heizung) als auch draußen sehr sehr laut.
1 nacht verbleven in april 2024
Reactie van HotelMgmt op 3 mei 2024
Özlem, we sincerely apologize for the noise issues you experienced during your stay, both from the air conditioning/heating unit and the external environment. We are addressing these concerns to ensure a more peaceful experience for our guests. We hope to welcome you back for a quieter and more comfortable stay.

2/10 – Ontzettend slecht

Anil

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van HotelMgmt op 3 mei 2024
It's with regret that we acknowledge your stay didn't live up to expectations. We're looking forward to the possibility of hosting you again and improving your experience.

10/10 – Uitstekend

Tyrese

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room was clean and had all the necessary appliances
1 nacht verbleven in april 2024
Reactie van HotelMgmt op 2 mei 2024
Tyrese, thank you for your high recommendation. We at DoubleTree by Hilton New York Downtown are delighted you enjoyed your stay and found our accommodations clean and comfortable. We hope to welcome you back again soon!

10/10 – Uitstekend

Daniel, West New York

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Service was top notch and the staff was friendly and more than accommodating. Look forward to returning again.
1 nacht verbleven in april 2024
Reactie van HotelMgmt op 2 mei 2024
Daniel, thank you for your wonderful feedback on our service and team! We are thrilled to hear you had a great experience and look forward to welcoming you back for another top-notch stay.

8/10 – Goed

Aliyah

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really enjoyed my stay while in town with a friend for the weekend. Only downsides were they didn’t have any allergy-free cookies which was a bit disappointing for my friend allergic to nuts. Not their fault though. Shower water was also somewhat cold, couldn’t get it to get any warmer. Overall good stay, would stay again, friendly staff, and great location! Safe location.
3 nachten verbleven in april 2024
Reactie van HotelMgmt op 2 mei 2024
Aliyah, thank you for sharing your positive experience and for noting our friendly team and great location! We apologize for the lack of allergy-free cookies and the issue with the shower temperature. We are addressing these concerns to enhance our service. We look forward to welcoming you back for an even better stay next time!

10/10 – Uitstekend

Johanmig

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location and service!
2 nachten verbleven in maart 2024
Reactie van HotelMgmt op 3 mei 2024
Johanmig, thank you for your perfect rating of DoubleTree by Hilton New York Downtown. We are glad you had an outstanding stay and were pleased with our accommodations. The pleasure would be ours to welcome you back!

8/10 – Goed

Ebonie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked that I got free water and a warm cookie. The staff allowed me to leave my luggage at the hotel after checkout until it was time for me to go to the airport. Also, staff was helpful with directions.
3 nachten verbleven in april 2024
Reactie van HotelMgmt op 30 apr 2024
Ebonie, thank you for your positive review of DoubleTree by Hilton New York Downtown. We are glad you enjoyed your stay and were pleased with the service our team provided. It is wonderful to hear that you were pleased with our warm cookie and the convenience of our luggage hold. We hope to have the pleasure of welcoming you back again soon!

10/10 – Uitstekend

Carlos

It was good for the price. Parking is not included but we found one within walking distance
1 nacht verbleven in april 2024
Reactie van HotelMgmt op 30 apr 2024
Carlos, thank you for your high rating of DoubleTree by Hilton New York Downtown. We are glad you enjoyed your stay and appreciated our value. We hope to see you again the next time you are visiting New York!

8/10 – Goed

Thomas

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel itself is nice, staff is friendly. The bed was very comfortable and the breakfast buffet was very good. The cons are that you havre to park far away in a parking garage and walk many blocks to this hotel. The elevators are a joke, just awful! Wasted more time waiting to get on an elevator, sometimes it took 25 minutes or more just to get on these.
2 nachten verbleven in april 2024
Reactie van HotelMgmt op 30 apr 2024
Thomas, thank you for appreciating our comfortable beds and friendly team! We apologize for the inconvenience with the parking and elevators. We are actively working on improving these aspects to enhance guest experiences. We hope to have the pleasure of welcoming you back for a smoother stay in the future.

6/10 – Redelijk

Portia

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The setup is stupid and unorganized
1 nacht verbleven in april 2024
Reactie van HotelMgmt op 29 apr 2024
Portia, we apologize for any inconvenience you experienced with our setup and appreciate your feedback. We are committed to improving and organizing our facilities better. We look forward to welcoming you back for a more enjoyable experience.

8/10 – Goed

Edmundo

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
Staff amable, excelente ubicación, recámara agradable. El único punto negativo son 2 elevadores para un hotel de 44 pisos y cientos de habitaciones. Puede ser muy cansado esperar 15-20 minutos un elevador
2 nachten verbleven in april 2024
Reactie van HotelMgmt op 29 apr 2024
Edmundo, we are glad you enjoyed our friendly staff, excellent location, and nice bedrooms! We appreciate your feedback regarding the elevators and understand the inconvenience. We are actively working to improve this aspect. We hope to welcome you back soon for a smoother experience!

6/10 – Redelijk

Dove

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Hotelmgmt op 29 apr 2024
Dove, we strive to offer all of our guests a top-notch experience and your rating does not reflect a typical stay with us. It is our hope you will visit us again so that we can win you over completely.

6/10 – Redelijk

Hayder

Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Hotelmgmt op 29 apr 2024
Thank you for visiting, we hope to welcome you back to improve your experience.

8/10 – Goed

THIERRY

Reisde met partner, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Une vue magnifique depuis la chambre au 44ème étage, tout est très propre mais les petits déjeuners sont un peu trop chers, préférez les nombreux Starbucks et autres à moitié prix et plus typique.
6 nachten verbleven in april 2024
Reactie van HotelMgmt op 29 apr 2024
Thierry, we are delighted you enjoyed the magnificent view from your room and our cleanliness standards! We appreciate your feedback on breakfast pricing and will consider it as we strive to enhance our services. We hope to welcome you back soon for another memorable stay at DoubleTree by Hilton New York Downtown!