Vergaderfaciliteit

Beoordelingen van Hilton Garden Inn New York / Staten Island

3 out of 5
Hilton Garden Inn New York / Staten Island
1100 South Ave, Staten Island, NY

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 467 van 1007 beoordelingen" "
Gastenscore: 8 - Goed. 253 van 1007 beoordelingen" "
Gastenscore: 6 - Redelijk. 129 van 1007 beoordelingen" "
Gastenscore: 4 - Matig. 89 van 1007 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 69 van 1007 beoordelingen" "

8,4/10

Netheid

8,4/10

Personeel en service

7,8/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Jeanette

Zakenreiziger
Positief: Personeel en service, comfort kamer
Goed ontbijt, erg gedateerde kamers
Gedateerd en roestige handdoekrekjes in de badkamer, bed kraakte nogal. Voordeel was het gratis parkeren en het ontbijt was prima.
1 nacht verbleven in juli 2022
Reactie van Samantha op 13 aug 2022
Dear Jeanette, Thank you for taking the time to leave us a review. We are happy to hear that you were satisfied with the breakfast and that you appreciated the free parking.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fine!
2 nachten verbleven in januari 2019
Reactie van Hilton Garden Inn (Staten Island) op 31 jan 2019
We're glad to hear that your stay was satisfactory! We hope you'll come visit again soon.

4/10 – Matig

Zhuohong

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
gimme 1990 vibes. Great location for American horror story at night time
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Pedro

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
great stay
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

JEANNETTE

Reisde met familie
Negatief: Netheid, personeel en service en voorzieningen
Hotel did not provided drinking water to customer that they were not honor gold customers Staff was rude and unable to treat customers. Local hotel manners dedicated to its surrounding local residents and making us feel unwelcoming and unworthy of service we were paying for. This treatments began the first moment we were checking in. Cleaning staff that did not clean the room leaving dirtying sheets , towels etc even stains were on the sheets they covered on hitting them. We asked for an investigation. Horrible place to be called Hilton. We never have this kind of treatment. My daughter and I manage to stay 6-5nights without doing anything in the hotel, but sleep. We are sending a better and longer explanation to Hilton Corporation for they to know how badly and deprimente they are represented al the Hilton hotel at Staten Island. Very disappointed!
5 nachten verbleven in april 2024

10/10 – Uitstekend

ELIZABETH

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024

6/10 – Redelijk

Jonathon

Negatief: Staat van de accommodatie en faciliteiten
Extremely outdated old bathrooms and rooms , rooms needto be updated n modernized , not worth the money , outside n lobby is very nice but rooms are sub par
1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

Glenn

Reisde met familie
Negatief: Personeel en service
Found out upon check in that this property is actually a wedding, sweet 16 Bar/Baht Mitza,and another event you could imagine Checking in was like checking your luggage at an airport and the restaurants as a guest you can’t use because they are all booked out for yup you guessed it seventeen ….Big showy noisy events and as a hotel guest there is no way to avoid it Parling is a like as the property allows the hotel events to use ALL the parking literally leaving the paying hotel guest with no place to park On 4 occasions on a 8 day stay we had no place to park The staff could care less because the Eve t going on is more important then the paying hotel guest Tge hurl is on a run down surrounded neighborhood and across the street is a lovely view of the Staten Island land full Walking to your room wa a nightmare as the event people get first dips on the best rooms and they take full drunken Debchary (think kids screaming at ear shattering levels as well as grown drunk adults acting like fools 3 times my room was tried to be entered by theses event people who couldn’t find there own room Entering and leaving the hotel was like waiting for a NYC subway…never a moment of silence or having to navigate through a sea of people.On 4 days and the entire weekend there were a minimum of 6 events per day and the weekend was 3 weddings a day and night Bridzilla and her family in all their loud and gawdy trash speech .we had to laugh as this is not a hotel but a party /event hall
6 nachten verbleven in april 2024

8/10 – Goed

John

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Dislike: Coffee maker wasn't working, cable television was distorted couldn't watch tv, cold water in sink not working
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Andrea

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A stand out in Staten Island
1 nacht verbleven in mei 2024

10/10 – Uitstekend

noemi

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
muy lindo
2 nachten verbleven in april 2024

10/10 – Uitstekend

William

1 nacht verbleven in mei 2024

4/10 – Matig

Tina

2 nachten verbleven in april 2024

8/10 – Goed

Raad

1 nacht verbleven in april 2024

10/10 – Uitstekend

Martine

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was a great hotel, friendly staff, helpful, clean and comfortable.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Leslie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place
1 nacht verbleven in april 2024

10/10 – Uitstekend

Ronald

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in maart 2024

6/10 – Redelijk

bella

Positief: Personeel en service
It’s just what we needed for the short stay
1 nacht verbleven in april 2024

8/10 – Goed

Melanie

Positief: Netheid
1 nacht verbleven in april 2024

10/10 – Uitstekend

Bruno

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Love it nice clean friendly
1 nacht verbleven in april 2024

10/10 – Uitstekend

Frances Marie

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check in was easy and the staff member was very friendly and professional. Will definitely be back !
1 nacht verbleven in april 2024

6/10 – Redelijk

igor

Positief: Netheid
3 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Faryar

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Dirty, worn out property that doesn’t look like Hilton brand more of a motel quality. There were stains all over the unit
1 nacht verbleven in april 2024
Reactie van Natalie N.: Front Office Supervisor op 6 apr 2024
I would like to take this time to apologize for your recent stay at the Hilton Garden Inn. We take all complaints very seriously and want to rectify them to your satisfaction. Your experience is not a common practice here and we would like to make it up to you if given the chance on your next visit. Please contact me personally before you arrive and I will be more than happy to make sure that your next stay is above and beyond your expectations.

2/10 – Ontzettend slecht

Igor

Zakenreiziger, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
ordered tickets online When I arrived at the hotel They didn’t want to give me a room, they said that they didn’t receive the money, although they took it from the bank And that was the problem. I wasn't the only one. Four people in front of me had the same problem. I had to buy a ticket at an inflated price I withdrew money twice Now I need to call the bank and explain the situation I offer cheaper tickets when you arrive raises prices at night Yes you have no choice
1 nacht verbleven in april 2024
Reactie van Natalie N.: Front Office Supervisor op 6 apr 2024
I would like to take this time to apologize for your recent stay at the Hilton Garden Inn. We take all complaints very seriously and want to rectify them to your satisfaction. Your experience is not a common practice here and we would like to make it up to you if given the chance on your next visit. Please contact me personally before you arrive and I will be more than happy to make sure that your next stay is above and beyond your expectations.

10/10 – Uitstekend

Dennis

Reisde met een groep
The hotel is very clean and cozy.
6 nachten verbleven in maart 2024
Reactie van Natalie N.: Front Office Supervisor op 6 apr 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

4/10 – Matig

Weiting

Negatief: Netheid
We didn't have a pleasant stay like last time on this property. I couldn't find the sheet underneath the comforter because it was rolled to a corner of the bed. It gave me an impression that the sheet wasn't changed from the last guest. My husband and I had a hard time to fall in sleep because of noises. One obviously was from the elevator near the room. The mechanic noise could be heard almost through the whole night.
1 nacht verbleven in maart 2024
Reactie van Natalie N.: Front Office Supervisor op 2 apr 2024
Dear Xx: Thank you for taking the time to share your experience about your recent stay at our hotel. We know how important a good night’s sleep is and I sincerely apologize for the sheets and noise issue encountered during your stay. I will address your feedback with our team. If there is anything else I can do for you now, please call and tell us. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will Make it Right.

8/10 – Goed

Jessica

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Our room was newly renovated and incredibly clean! Staff was friendly
1 nacht verbleven in maart 2024
Reactie van William op 27 mrt 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the room and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 – Redelijk

Danny

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The restaurant at the property was great along with the staff and service that they provided. It was quiet at night other than when the events were going on. That also limited parking for guest that were staying at the hotel. When I asked about parking, I was asked how long I would be staying. When I asked if I could park in the parking lot beside the building, I was told that that was rented out to Amazon for training drivers. I was also told that they would ask their manager on duty if I could park there, and then was told that I was not staying long enough without management even being asked. The front desk staff could take a few tips from the restaurant personnel. Other than that it is a fairly decent hotel.
4 nachten verbleven in maart 2024
Reactie van William op 27 mrt 2024
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 – Uitstekend

John

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lorenzos Restaurant in hotel waiter Jacob was very adiment on how much tip we should have gave him, i favs him 25 he aanted 50, you cant tell a customer how much tip to leave.
1 nacht verbleven in maart 2024
Reactie van Samantha op 23 mrt 2024
Hello John. I am so sorry to hear that you encountered while you were dining at Lorenzo's especially since this isn't the usual experience. I will be sure to let the managers know so they can correct this. Thank you for letting us know.

8/10 – Goed

Clarence

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in maart 2024
Reactie van Natalie N.: Front Office Supervisor op 22 mrt 2024
Thank you for taking the time to fill out the guest survey that was sent to you. This is a way of us finding out what we can do to help your future stay with us a more enjoyable one. We hope to see you again soon and please feel free to contact me personally before your next arrival for any special requests that you may have. We would like to do all that we can to make your next stay with us a perfect 10. Have a wonderful day.

2/10 – Ontzettend slecht

Kevin

Negatief: Netheid, staat van de accommodatie en faciliteiten
Rooms out dated furniture old, Resturant on property is very good
1 nacht verbleven in februari 2024
Reactie van Samantha op 20 mrt 2024
Hello Kevin. I am happy to let you know that we are currently in the process of a refresh to all the rooms! We hope that you will come back and stay with us again when they are finished. I will be sure to tell Lorenzo's team how much you enjoyed your dining experience with them. Thank you.

10/10 – Uitstekend

Naveed

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good Quite hotel
1 nacht verbleven in maart 2024
Reactie van Samantha op 20 mrt 2024
Hello Naveed. We are glad to know that your stay was just what you needed it to be, quiet. Thank you for taking the time to leave us feedback.

6/10 – Redelijk

Mariana

Negatief: Netheid, staat van de accommodatie en faciliteiten
It was upsetting to get a room on the only floor being under renovation, without even a heads up. And I paid $230 for one night!
1 nacht verbleven in maart 2024
Reactie van Samantha op 20 mrt 2024
Hello Mariana. I am sorry to hear that you weren't verbally made aware of the refresh that we are doing to the rooms. Even though you should have been made aware, we do have signage posted at the desk stating that we are currently in a refresh process. We hope that once these changes are done, you will come back to give us another try. Thank you for your feedback.

10/10 – Uitstekend

Susan

1 nacht verbleven in maart 2024
Reactie van Natalie N.: Front Office Supervisor op 6 apr 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

10/10 – Uitstekend

Sara

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Overall ok
1 nacht verbleven in maart 2024
Reactie van Natalie N.: Front Office Supervisor op 9 mrt 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

6/10 – Redelijk

Lemuel

Reisde met partner
Positief: Personeel en service
A bit dated decor, duct tape on things, bar closes way too early. They should find a way to step it up when you’re the best hotel on the whole island, overall not bad
1 nacht verbleven in februari 2024
Reactie van Natalie N.: Front Office Supervisor op 9 mrt 2024
Thank you for taking the time to fill out the guest survey that was sent to you. This is a way of us finding out what we can do to help your future stay with us a more enjoyable one. We hope to see you again soon and please feel free to contact me personally before your next arrival for any special requests that you may have. We would like to do all that we can to make your next stay with us a perfect 10. Have a wonderful day.

10/10 – Uitstekend

joe

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always stay here when I visit. Service and amenities are great. Would recommend to anyone.
1 nacht verbleven in december 2023
Reactie van Natalie N.: Front Office Supervisor op 9 mrt 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

10/10 – Uitstekend

Giovanni, North Bay Village

1 nacht verbleven in februari 2024
Reactie van Natalie N.: Front Office Supervisor op 22 mrt 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

10/10 – Uitstekend

Patricia

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Na
9 nachten verbleven in januari 2024
Reactie van Natalie N.: Front Office Supervisor op 9 mrt 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

10/10 – Uitstekend

Alper, Baltimore

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good next time stay here again
1 nacht verbleven in januari 2024
Reactie van Natalie N.: Front Office Supervisor op 9 mrt 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

6/10 – Redelijk

Wendy

Reisde met familie
Positief: Personeel en service
The rooms are a bit run down
1 nacht verbleven in januari 2024
Reactie van Natalie N.: Front Office Supervisor op 21 feb 2024
Thank you for taking the time to fill out the guest survey that was sent to you. This is a way of us finding out what we can do to help your future stay with us a more enjoyable one. We hope to see you again soon and please feel free to contact me personally before your next arrival for any special requests that you may have. We would like to do all that we can to make your next stay with us a perfect 10. Have a wonderful day.

10/10 – Uitstekend

jorge

4 nachten verbleven in februari 2024
Reactie van Natalie N.: Front Office Supervisor op 21 feb 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

10/10 – Uitstekend

Gillian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Natalie N.: Front Office Supervisor op 21 feb 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

4/10 – Matig

charles

Positief: Personeel en service
Negatief: Voorzieningen
Requested cleaning service at check in never happened Noise until late night from a function Construction noise early in the morning Monday Need to update breakfast buffet looked used and dirty with no customers
2 nachten verbleven in februari 2024
Reactie van Natalie N.: Front Office Supervisor op 7 feb 2024
Charles,Thank you for taking the time to share your experience about your recent stay at our hotel. We know how important a good night’s sleep is and I sincerely apologize for the noise issue encountered during your stay. I will address your feedback with our team. If there is anything else I can do for you at this time, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will Make it Right.

4/10 – Matig

Daria, Brooklyn

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a motel, can’t have name “hotel”. Super dirty, old broken furniture. I would never recommend this place to stay.
1 nacht verbleven in februari 2024
Reactie van Natalie N.: Front Office Supervisor op 5 feb 2024
I would like to take this time to apologize for your recent stay at the Hilton Garden Inn. We take all complaints very seriously and want to rectify them to your satisfaction. Your experience is not a common practice here and we would like to make it up to you if given the chance on your next visit. Please contact me personally before you arrive and I will be more than happy to make sure that your next stay is above and beyond your expectations.

8/10 – Goed

Jennifer

Reisde met een groep
Positief: Netheid, personeel en service
The HGI offered a convenient option to stay after an event. There’s a nice bar and the property is very nice. Room was clean and comfortable.
1 nacht verbleven in februari 2024
Reactie van Natalie N.: Front Office Supervisor op 5 feb 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

6/10 – Redelijk

Marie

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Uncomfortable bed, rooms need updated
3 nachten verbleven in januari 2024
Reactie van Natalie N.: Front Office Supervisor op 5 feb 2024
Thank you for taking the time to fill out the guest survey that was sent to you. This is a way of us finding out what we can do to help your future stay with us a more enjoyable one. We hope to see you again soon and please feel free to contact me personally before your next arrival for any special requests that you may have. We would like to do all that we can to make your next stay with us a perfect 10. Have a wonderful day.

10/10 – Uitstekend

Patricia, Durham

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a very nice stay! The food was great. Thank you!
3 nachten verbleven in januari 2024
Reactie van Natalie N.: Front Office Supervisor op 1 feb 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

10/10 – Uitstekend

Daryn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Natalie N.: Front Office Supervisor op 1 feb 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

8/10 – Goed

Debra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Natalie N.: Front Office Supervisor op 1 feb 2024
Thank you for taking the time to fill out the guest survey that was sent to you. This is a way of us finding out what we can do to help your future stay with us a more enjoyable one. We hope to see you again soon and please feel free to contact me personally before your next arrival for any special requests that you may have. We would like to do all that we can to make your next stay with us a perfect 5/5! Have a wonderful day.