Exterieur
Beschikbaarheid controleren

Beoordelingen van Hotel RL Brooklyn

3 out of 5
Hotel RL Brooklyn
1080 Broadway, Brooklyn, NY

Beoordelingen

7,2

Goed

Gastenscore: 10 - Uitstekend. 334 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 278 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 145 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 101 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 143 van 1001 beoordelingen" "

7,6/10

Netheid

8,0/10

Personeel en service

7,0/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Henk

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice people, reasonably clean hotel in an interesting neighbourhood. Big disappointment however was the wall of noice between 9 pm and midnight and even 2 am at weekend from the bar /venue at ground floor. Due to a complete lack of sound insulation we weren’t able to sleep before the end of the daily show.
4 nachten verbleven in april 2023
Reactie van Best Regards, Hotel RL op 6 mei 2023
Good afternoon Henk, thank you for choosing to stay with us. We appreciate your business and helpful feedback.

10/10 – Uitstekend

Jessica

Positief: Netheid
Cute. Just what I needed.
2 nachten verbleven in maart 2023

2/10 – Ontzettend slecht

Carlos

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I arrived at at 11:00 PM from Europe to discover that this hotel which had taken by $1,000 reservations months ago no longer exists. I had received no warning or refund. There were just some security at the door saying this a shelter now as a couple months ago and a bunch of drugged out people yammering outside. I had to stressfully find a place at the last second for me and my family to stay at the last minute and pay a higher rate. I contacted Expedia for a refund and additional compensation a week ago, and I have not received anything yet. Apparently Expedia cannot be depended upon to fulfill its basic function of ensuring a property actually exists. If I am not recompensed soon with interest for the stress, safety concerns, and inconvenience, I will not ever use this app again and will embark on a campaign of revenge airing out this to everyone I know as well as news outlets, travel blogs, etc. Get it together.
4 nachten verbleven in september 2023
Reactie van Hotel RL op 6 okt 2023
Thank you for your feedback , we apologize for the inconvievece.

2/10 – Ontzettend slecht

Andreas

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
upon arrival we were rudely denied access by security guards, because the hotel had been converted into a refugee shelter.
3 nachten verbleven in augustus 2023
Reactie van Hotel RL op 19 sep 2023
Good Morning AndreasWe are very sorry to learn that you experienced an inconvenience during your trip to Brooklyn. Your remarks are being discussed internally, and we appreciate you sharing your feedback. Best Regards, Hotel RL

2/10 – Ontzettend slecht

Heriberto

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Muy mala
4 nachten verbleven in augustus 2023
Reactie van Best Regards, Hotel RL op 28 aug 2023
Thank you for your feedback, we appreciate your business.

2/10 – Ontzettend slecht

Lorenzo

6 nachten verbleven in augustus 2023
Reactie van Best Regards, Hotel RL op 31 aug 2023
Good Morning Lorenza , Thank you for your feedback we appreciate your business.

2/10 – Ontzettend slecht

János

4 nachten verbleven in juli 2023
Reactie van Best Regards, Hotel RL op 18 aug 2023
Thank you, we appreciate your business and helpful feedback.

2/10 – Ontzettend slecht

Stephane

Reisde met een groep
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in juli 2023
Reactie van Best Regards, Hotel RL op 31 jul 2023
Thank you for leaving us a review , we appreciate your business and helpful feedback

6/10 – Redelijk

Ashanti

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
I like that the staff is very helpful n polite, knowledgeable and attentive. Only gripe is how small the room itself was. Also the walls is thin so all the noise from other occupied rooms is clear n crisp. It was clean, limited amount of towels n face clothes( booked for 2 people).
1 nacht verbleven in mei 2023
Reactie van Best Regards, Hotel RL op 27 jul 2023
Good Afternoon Ashanti, thank you for choosing to stay with us we appreciate your business and helpful feedback

2/10 – Ontzettend slecht

Lisa

2 nachten verbleven in juli 2023
Reactie van Best Regards, Hotel RL op 15 aug 2023
Thank you for your review. We appreciate your business and helpful feedback.

2/10 – Ontzettend slecht

ROGER

Reisde met partner
The property turned out to be a homeless shelter instead of an hotel. No foolin'.
1 nacht verbleven in juli 2023
Reactie van Best Regards, Hotel RL op 21 jul 2023
thank you for your feedback we appreciate your business.

2/10 – Ontzettend slecht

Aaron

Arrived and hotel had shut down
2 nachten verbleven in juli 2023
Reactie van Best Regards, Rooms Division Manager op 13 jul 2023
We appreciate your business and helpful feedback.

2/10 – Ontzettend slecht

stephane

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
J’attends la réponse de hôtel.com à ma réclamation du 6 juillet. L’hôte à mon arrivée était fermé au public
3 nachten verbleven in juli 2023
Reactie van Best Regards, Hotel RL op 10 jul 2023
Good Afternoon Stephane, Thank you for your Feedback, We appreciate your business and helpful feedback

2/10 – Ontzettend slecht

Joseph

Reisde met partner
Don’t book a stay here. The property converted to a homeless shelter and failed to tell people who booked nights at the property. When you show up they have a sign in the front telling you to find somewhere else to stay.
3 nachten verbleven in juni 2023
Reactie van Best Regards, Hotel RL op 10 jul 2023
Thank you for your feedback, we appreciate your business and helpful feedback.

2/10 – Ontzettend slecht

Carlos

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
this property is closed down
2 nachten verbleven in juli 2023

2/10 – Ontzettend slecht

Sandra

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel existiert nicht mehr. We were in the street mitte night
6 nachten verbleven in juni 2023
Reactie van Hotel RL op 5 jul 2023
Good Morning Sandra, Thank you for taking the time to leave us a review about your recent experience. We apologize for the inconvenience. Best Regards , Hotel RL

2/10 – Ontzettend slecht

William

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel is a Shelter / Lying Staff
We didn't get to stay at this hotel because it was turned into a shelter. We were never told about this before our trip and the man at the front desk said our reservation was transferred to a Holiday Inn down the road. When we went to the Holiday Inn we found out this was a lie. I will never book with this hotel again.
1 nacht verbleven in juni 2023
Reactie van Best Regards, Hotel RL op 5 jul 2023
Good Morning William, Thank you for taking the time to leave us a review about your recent experience. We apologize for the inconvenience. Best Regards , Hotel RL

2/10 – Ontzettend slecht

Eric

Shut Down
3 nachten verbleven in juni 2023
Reactie van Best Regards, Hotel RL op 5 jul 2023
Good Morning Eric, Thank you for taking the time to leave us a review about your recent experience. We apologize for the inconvenience. Best Regards , Hotel RL

2/10 – Ontzettend slecht

Leoni

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Das Hotel gibt es nicht!
6 nachten verbleven in juni 2023
Reactie van Best Regards, Hotel RL op 21 jun 2023
Guten Morgen Leoni, wir entschuldigen uns für diese plötzlichen Unannehmlichkeiten. Dies war eine plötzliche Änderung und wir entschuldigen uns aufrichtig für die Frustration

2/10 – Ontzettend slecht

Sitong

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in juni 2023
Reactie van Best Regards, Hotel RL op 21 jun 2023
Good Morning Sitong, we apologize for this sudden inconvenience. This was a sudden change and we sincerely apologize for the frustration.

2/10 – Ontzettend slecht

mark

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
There was no hotel … would like for someone to contact me
1 nacht verbleven in juni 2023
Reactie van Best Regards, Hotel RL op 21 jun 2023
Good Morning Mark, we apologize for this sudden inconvenience. This was a sudden change and we sincerely apologize for the frustration

2/10 – Ontzettend slecht

Bryant

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel was closed down and Hotels.com did nothing
Arrived at the hotel only to find out that it’s been closed for over 3 weeks. There was no email or refund prior to my trip. When I called Hotels.com there was very little they did to keep me from being stranded in NYC alone. They even tried to re-book me in a rundown hotel, in an unsafe area in a hotel with super low ratings overall. The entire experience was a fiasco
2 nachten verbleven in juni 2023
Reactie van Best Regards, Hotel RL op 21 jun 2023
Good Morning Bryant, we apologize for this sudden inconvenience. This was a sudden change and we sincerely apologize for the frustration

2/10 – Ontzettend slecht

Vothom

1 nacht verbleven in juni 2023
Reactie van Best Regards, Rooms Division Manager op 7 jul 2023
thank you for your your feedback

2/10 – Ontzettend slecht

Christopher

Reisde met een groep
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel is closed
The hotel was closed without notice other than a letter posted on the front door that it had closed May 22nd. We had to rebook standing in front of the place for like an hour.
1 nacht verbleven in juni 2023
Reactie van Best Regards, Hotel RL op 21 jun 2023
Good Morning Christopher, we apologize for this sudden inconvenience. This was a sudden change and we sincerely apologize for the frustration

2/10 – Ontzettend slecht

Albert

1 nacht verbleven in juni 2023
Reactie van Best Regards, Hotel RL op 5 jul 2023
Good Morning Albert, Thank you for taking the time to leave us a review about your recent experience. We apologize for the inconvenience. Best Regards , Hotel RL

2/10 – Ontzettend slecht

Chaeli

1 nacht verbleven in juni 2023
Reactie van Best Regards, Hotel RL op 5 jul 2023
Good Morning Chaeli, Thank you for taking the time to leave us a review about your recent experience. We apologize for the inconvenience. Best Regards , Hotel RL

2/10 – Ontzettend slecht

Jen

Reisde met een groep
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This hotel is closed and now operating as a shelter! DO NOT BOOK A ROOM HERE
Reactie van Best Regards, Hotel RL op 21 jun 2023
Good Morning Jen, we apologize for this sudden inconvenience. This was a sudden change and we sincerely apologize for the frustration

2/10 – Ontzettend slecht

ChisaChisa

3 nachten verbleven in juni 2023
Reactie van Best Regards, Hotel RL op 5 jul 2023
Good Morning ChisaChisa, Thank you for taking the time to leave us a review about your recent experience. We apologize for the inconvenience. Best Regards , Hotel RL

2/10 – Ontzettend slecht

Shawn

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was closed when I got there, I'm never going back.
2 nachten verbleven in juni 2023
Reactie van Best Regards, Hotel RL op 9 jun 2023
Good Morning Shawn, we apologize for this sudden inconvenience. This was a sudden change and we sincerely apologize for the frustration.

2/10 – Ontzettend slecht

Dana, Pottsville

Reisde met een groep
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
This hotel is now being used for a Shelter. I found this out when attempting to check in for my stay. If you book through a 3rd party vendor, the hotel does not notify you of this. They also have no other accommodations for guests who previously had bookings - they will tell you your reservation transferred to the Holiday Inn 3 blocks away but the Holiday Inn denies this. So if you are booked to stay here in the near future, please check!
Reactie van Best Regards, Hotel RL op 9 jun 2023
Good Morning Dana, we apologize for this sudden inconvenience. This was a sudden change and we sincerely apologize for the frustration.

2/10 – Ontzettend slecht

Thomas

2 nachten verbleven in juni 2023
Reactie van Best Regards, Hotel RL op 7 jun 2023
Thank you for choosing to stay with Hotel RL.

2/10 – Ontzettend slecht

Joseph

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van Best Regards, Hotel RL op 9 jun 2023
Good Morning Joseph , we apologize for this sudden inconvenience. This was a sudden change and we sincerely apologize for the frustration.

8/10 – Goed

Malik

Reisde met familie en kleine kinderen
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Covenantally placed in Brooklyn with easy access to Manhattan .
4 nachten verbleven in mei 2023
Reactie van Best Regards, Hotel RL op 5 jun 2023
Good Afternoon Malik, Thank you for choosing to stay with us, we appreciate your business and helpful feedback

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
While other traveler reviews mentioned this, the online description didn't mention that the the first floor off the hotel lobby is a club beginning in the afternoon until 2am many nights. The accompanying loud bass noise made it difficult to sleep. Also, the stairwells and elevator did not require a hotel room key to access and the room floors did not have obvious cameras. These are basic security measures for most hotels. That aside, the staff was friendly and the room I had was nice.
3 nachten verbleven in mei 2023
Reactie van Best Regards, Hotel RL op 25 mei 2023
Good Morning , Thank you for choosing to stay with us. we appreciate your business and helpful feedback.

2/10 – Ontzettend slecht

Georgia

Zakenreiziger
Luckily, Holiday Inn Express had an extra room for me to stay this holiday weekend, otherwise I would have been stranded. RL Brooklyn closed permanently and did not even let me know - I found out when I tried to check in. Expedia did not help in any way.
2 nachten verbleven in mei 2023
Reactie van Best Regards, Hotel RL op 25 mei 2023
Good Morning Georgia, thank you for choosing to stay with you us. We are happy that we were able to relocate you to our sister property. we appreciate your business and we sincerely apologize about the inconvenience.

8/10 – Goed

Margot

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I had an excellent stay at this hotel! The rooms are clean and comfortable and the staff is very helpful and accommodating. My flight was delayed on the way to New York, so I didn't arrive until 3am. Even though check-in ends at 2am, they made sure I still had a room when I arrived, then they gave me an extra late check-out (12:30pm). Would definitely stay here again.
Reactie van Best Regards, Hotel RL op 23 mei 2023
Good afternoon Margot, thank you for choosing to stay with me , we appreciate your business and helpful feedback

8/10 – Goed

Jennifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice room, nice staff. No place for parking
2 nachten verbleven in mei 2023
Reactie van Best Regards, Hotel RL op 23 mei 2023
Good afternoon Jennifer, thank you for choosing to stay with us , we appreciate your business and helpful feedback

4/10 – Matig

Gunilla, Alexandria

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The pictures online look nothing like reality. There’s is no restaurant in the hotel. That had been turned into a nightclub. I heard and felt every beat of the music all night long. The room was fine although pillows are super hard. There was no hair dryer in the bathroom. I had booked and paid for two nights. I checked out early and moved to a different hotel to get some sleep.
2 nachten verbleven in mei 2023
Reactie van Best Regards, Hotel RL op 23 mei 2023
Good afternoon Gunilla, thank you for choosing to stay with us. we appreciate your business and helpful feedback

4/10 – Matig

Yaz

Reisde met familie
Positief: Netheid, personeel en service
Es bueno pero me están haciendo un recargo injustificado
2 nachten verbleven in mei 2023
Reactie van Guest Relations op 23 mei 2023
Dear Yaz,While we want all our guests to have a flawless experience, we are disappointed to learn that you are having an issue with an unexpected charge. We never want a concern such as this to go unresolved, so please reach out to us so we can discuss this matter further. Thank you for alerting us, and we hope to speak with you soon.

2/10 – Ontzettend slecht

Charles

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Need a quiet place to sleep? Don't go here
The music from someone nearby was so loud I gave up and I left at 1am
1 nacht verbleven in mei 2023
Reactie van Best Regards, Hotel RL op 18 mei 2023
Good Morning Charles, thank you for choosing to stay with us we appreciate your business and feedback

4/10 – Matig

Alysa

Reisde met een groep
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Sorry it's a long one. Firstly, I will start with the positives. Although I'm not sure of any names but who I presume is the manager on duty Friday 5th May was lovely, really friendly and helpful. Also, there were 3 men we encountered throughout the stay and a cleaning lady on the last day who were really lovely! Literally the only 3 with any idea about customer service. Also, we found the beds very comfy, and the shower was great. Additionally, the area looks a little dodgy but it’s better than you think it’s going to be, and we didn't feel unsafe. Although this might be because we live in London so used to it. Additionally, the transport links into Manhattan are great! That’s about it.... Onto the negatives... after travelling from London to Brooklyn on a reservation we made roughly 6 months out we were flippantly told that there wasn't a reservation for us although we had done everything correct on our side. They have been experiencing problems with interface between 3rd party booking agents. They tried to find us a room at their sister hotel located 2 blocks away. However, as we were staying for 7 nights, they were unable to accommodate and then somehow, they managed to find us a room in the hotel. Due to the system error the booking had to be manually inputted, which was done incorrectly. I was over charged by around $350. Thankfully, I receive notifications so was alerted immediately and the refund was processed. Unfortunately, the account wasn't reconciled pro
7 nachten verbleven in mei 2023
Reactie van Best Regards, Hotel RL op 18 mei 2023
Good afternoon Alysa, thank you for choosing to stay with us we appreciate your business and feedback.

2/10 – Ontzettend slecht

Rachel

Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2023
Reactie van Best regards, Rooms division manager op 16 mei 2023
Good morning, Rachel thank you for choosing to stay with us we appreciate your business and helpful feedback. Looks like you did not enjoy your stay with us. We apologize for falling short of your expectations and we hope you choose to stay with us in the near future for a better stay.

4/10 – Matig

Mark

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The facility was not clean, very noisy at night, not safe to walk around. No hot water in shower was available.
2 nachten verbleven in mei 2023
Reactie van Best Regards, Hotel RL op 13 mei 2023
Good Morning mark, thank you for choosing to stay with us we appreciate your business and helpful feedback.

10/10 – Uitstekend

Rosmery, Altamonte Springs

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall it was a great stay, very clean and friendly staff. Club music could be heard from our room, it was muffled, didn't really bother us, but for light sleepers, might want to go to a higher floor. Security procedures are in place to make sure only guests enter the hotel lobby, great practice
4 nachten verbleven in mei 2023
Reactie van Best Regards, Rooms Division Manager op 14 mei 2023
Good Afternoon Rosemary, thank you for taking the time to leave us a review, we are glad you enjoyed your stay with us, especially our friendly staff, we appreciate your business and helpful feedback and we hope you choose to stay with us again in the near future for a better stay

8/10 – Goed

Simon

1 nacht verbleven in april 2023
Reactie van Best Regards, Hotel RL op 12 mei 2023
Good Afternoon Simon, thank you for choosing to stay with us, we appreciate your business and helpful feedback.

2/10 – Ontzettend slecht

Elisabeth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Mynstay was awful due to a very intoxicated guest with mental health issues across the hall. 930pm thru 3am the guest was yelling, throwing things at walls, trying to get into other guests rooms, including mine. After 2nd police visit they came again with medics to trandport him to hospital for evaluation. The staff was amazing and beyond helpful.
1 nacht verbleven in mei 2023
Reactie van Best regards, Rooms Divison Manger op 16 mei 2023
Good afternoon Elisabeth, we were in complete distress reading your review we apologize for falling short of your expectations in regards to you stay. Despite that we are glad to hear the staff was beyond helpful to you. We appreciate your business and helpful feedback and we hope you choose to stay with us agin in the near future fir a better stay

10/10 – Uitstekend

Larah

Reisde met een groep, Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was friendly, the room was very clean and comfortable and everything worked as it should. They only have on street parking but for us it was not much of an issue amd we found parking fairly close by. The neighborhood is kinda of scary but the hotel was nice.
2 nachten verbleven in mei 2023
Reactie van Best Regards, Hotel RL op 12 mei 2023
Good Morning Larah, thank you for choosing to stay with us, we appreciate your business and helpful feedback.

4/10 – Matig

Deborah

Reisde met een groep
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid, voorzieningen
Scary neighborhood. No parking. Nowhere to eat. Unbearably loud hip hop bar next door. Coffee not kept up. Shower flooded the bathroom. Room was nice. Clean and neat. plenty of hot water and acceptable water pressure. Bed and pillows comfortable. USB ports in my room not working. Great air conditioner. Nice TV with direct TV.
2 nachten verbleven in mei 2023
Reactie van Best Regards, Hotel RL op 12 mei 2023
Good afternoon Deborah, thank you for taking the time to leave us your feedback. we appreciate your business and helpful feedback, best regards Hotel RL

2/10 – Ontzettend slecht

Jennifer

Reisde met familie
Positief: Personeel en service
Not for me
We were not there very long. We had booked three nights stay, but when we arrived, we realized that the restaurant/hotel bar, was actually a nightclub that was separate from the hotel and the rooms sit right on top of it. It was very loud. It was open until 2 AM on a Thursday night and I’m sure later on the weekend. I think the pictures and description were more than a bit deceiving. So we booked a new hotel and left. They did refund me for the second two nights but not that first night.
3 nachten verbleven in mei 2023
Reactie van Best Regards, Hotel RL op 9 mei 2023
Good afternoon Jennifer, Thank you for choosing to book with us. we are truly sorry you were not able to stay with us. we appreciate your business and helpful feedback.

6/10 – Redelijk

Volker

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, voorzieningen
Freundliches Personal, ansonsten zu teuer, zu laut, nicht sauber, renovierungsbedürftig, kein Frühstücksangebot, nur ein gutes Restaurant (gegenüber) vorhanden. Extrem dreckige Gegend Fazit: besser nicht mehr.
2 nachten verbleven in mei 2023
Reactie van Best Regards, Hotel RL op 9 mei 2023
Good afternoon Volker, Thank you you for choosing to stay with us. we appreciate your business and helpful feedback