We had paid extra for a park view, concierge room floor. We were not given a park view room, in fact the room wasn't even on the side of the building that faced the park. And we were forced to pay an additional $100 for the concierge. When I expressed my dissatisfaction they said there was nothing they could do, but that they would refund the $100 and give us Marriott points, but they did not do so. I inquired to still request what they promised, but they have not yet responded.