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Beoordelingen van NoMo SoHo

4.5 out of 5
NoMo SoHo
9 Crosby Street, New York, NY

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 511 van 1065 beoordelingen" "
Gastenscore: 8 - Goed. 230 van 1065 beoordelingen" "
Gastenscore: 6 - Redelijk. 170 van 1065 beoordelingen" "
Gastenscore: 4 - Matig. 83 van 1065 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 71 van 1065 beoordelingen" "

8,6/10

Netheid

8,2/10

Personeel en service

7,4/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

M.K.

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
NOMO SoHo good choice
Affordable and comfortable hotel conveniently located in Soho. In the summertime it has the added bonus of nice outdoors bar.
7 nachten verbleven in december 2022
Reactie van Customer Service op 6 jan 2023
Thank you for your positive review of our hotel! We're glad to hear that you found our hotel to be affordable and comfortable, and that you enjoyed the added bonus of our nice outdoors bar. We hope you'll choose to stay with us again the next time you're in Soho.

10/10 – Uitstekend

Hana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Zaida-Director of Front Office op 2 mei 2024
Hello Hana, We're thrilled you chose to stay with us! Thank you for taking the time to share your experience. We look forward to welcoming you back soon!

4/10 – Matig

Francesco

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Hotel Management op 30 apr 2024
Hello Francesco, We always appreciate guest feedback. Your feedback is a testament to our efforts. We hope to welcome you back soon.

8/10 – Goed

Elizabeth

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel with spacious rooms, a pretty bar/restaurant and friendly staff. Great location too. Having stayed in many different hotels throughout Manhattan, I would definitely recommend this hotel.
2 nachten verbleven in april 2024
Reactie van Zaida-Director of Front Office op 1 mei 2024
Hello Elizabeth, We're thrilled you chose to stay with us! Thank you for taking the time to share your experience. We look forward to welcoming you back soon!

10/10 – Uitstekend

stephane

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We have stayed at this hotel several times; all the staff are professional and courteous. Highly recommond
2 nachten verbleven in april 2024
Reactie van George - Assistant Director of Front Office op 27 apr 2024
Hello Stephane, We're thrilled you chose to stay with us! Thank you for taking the time to share your experience. We look forward to welcoming you back soon!

4/10 – Matig

Natalie

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I stayed at the Nomo five years ago and had a lovely experience, however this trip I found the room to be very worn down - the carpet and curtains had stains, the headboard on the bed was peeling apart, and the bathroom didn't have cups, q-tips, shower cap, cotton balls, etc. I think cleanliness and basic amenities should be standard with a four star hotel booking - especially when a Premium (upgraded) room is booked. When I asked for a late check out, it became a negotiation and I ended up paying $80.
2 nachten verbleven in april 2024
Reactie van Zaida-Director of Front Office op 26 apr 2024
Hello Natalie, We always appreciate guest feedback. Your feedback is a testament to our efforts. We hope to welcome you back soon.

10/10 – Uitstekend

Jennifer

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms are small but everything else was amazing.
3 nachten verbleven in april 2024
Reactie van Zaida-Director of Front Office op 24 apr 2024
Hello Jennifer, We're thrilled you chose to stay with us! Thank you for taking the time to share your experience. We look forward to welcoming you back soon!

2/10 – Ontzettend slecht

Maggie

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Terrible terrible hotel. Stay away from this place at all costs. They charged our card $500 for “smoking in the room” when we do not smoke and we were not even in the hotel at the time the smoke was detected, which we also had proof of due to us all having GPS trackers on our phones when travelling for safety reasons. They refuse to refund us (we are from Canada, $500 is almost $1000 for us) and we cannot afford this charge. Do not stay here unless you want to be exploited. This establishment ruined my trip to NYC and they will ruin it for you too.
3 nachten verbleven in april 2024
Reactie van Hotel Management op 23 apr 2024
Hello Maggie, We always appreciate guest feedback. Your feedback is a testament to our efforts. We hope to welcome you back soon.

10/10 – Uitstekend

Tam

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Zaida-Director of Front Office op 24 apr 2024
Hello Tam, We're thrilled you chose to stay with us! Thank you for taking the time to share your experience. We look forward to welcoming you back soon!

4/10 – Matig

Jamie

Reisde met een groep
Negatief: Personeel en service, voorzieningen
Our room was small for the price we paid for our room. The bed seemed like it was a queen and not a king. The sink is located outside of the bathroom and into the bedroom. The room didn’t have a fridge so we couldn’t store the food in the room. The sink didn’t have a cup nor hand soap. Overall, the room didn’t satisfy us and we were really disappointed.
Reactie van Zaida-Director of Front Office op 23 apr 2024
Hello Jamie, We always appreciate guest feedback. Your feedback is a testament to our efforts. We hope to welcome you back soon.

8/10 – Goed

Irina

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Size of rooms and views from the room
2 nachten verbleven in april 2024
Reactie van Zaida-Director of Front Office op 22 apr 2024
Hello Irina. We're thrilled you chose to stay with us! Thank you for taking the time to share your experience. We look forward to welcoming you back soon!

2/10 – Ontzettend slecht

Juan Jael

Reisde met partner
Positief: Netheid, voorzieningen
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Pésimo fui al restaurante del hotel me dieron una sopa de papa podrida y un pollo crudo las bebidas nunca llegaron y la señora encargada no quiso hacer válida mi promoción que me dio expedía luego a las 2 de la mañana la Alarma de incendios se activó y tuve que bajar con mi esposa 24 pisos por las escaleras y al bajar nos dicen que es una fuga de agua que afectó la alarma y por eso sonó pedí devolución de esa noche por el problema y no les importó y aparte nos hicieron volver a subir por las escaleras otra ves los 24 pisos mi estadía fue pésima no lo recomiendo
3 nachten verbleven in april 2024
Reactie van Zaida-Director of Front Office op 11 apr 2024
Hello Juan, We always appreciate guest feedback. Your feedback is a testament to our efforts. We hope to welcome you back soon.

10/10 – Uitstekend

Natalie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love staying at this hotel when visiting NYC. Great value for money. Location is walking distance from shopping and lots of eating options. Second time staying.
3 nachten verbleven in april 2024
Reactie van Zaida-Director of Front Office op 11 apr 2024
Hello Natalie, We're thrilled you chose to stay with us! Thank you for taking the time to share your experience. We look forward to welcoming you back soon!

10/10 – Uitstekend

Sheila

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cool vibe. Great cocktails at the hotel bar. Friendly staff.
1 nacht verbleven in april 2024
Reactie van Zaida-Director of Front Office op 11 apr 2024
Hello Sheila, We're thrilled you chose to stay with us! Thank you for taking the time to share your experience. We look forward to welcoming you back soon!

10/10 – Uitstekend

Michael

3 nachten verbleven in april 2024
Reactie van George - Assistant Director of Front Office op 28 apr 2024
Hello Michael, We're thrilled you chose to stay with us! Thank you for taking the time to share your experience. We look forward to welcoming you back soon!

10/10 – Uitstekend

Rand

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Zaida-Director of Front Office op 26 apr 2024
Hello Rand, We're thrilled you chose to stay with us! Thank you for taking the time to share your experience. We look forward to welcoming you back soon!

10/10 – Uitstekend

Rebeca

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location was amazing it was in the heat or soho. Such a beautiful hotel.
4 nachten verbleven in maart 2024
Reactie van Zaida-Director of Front Office op 3 apr 2024
Hello Reveca, We're thrilled you chose to stay with us! Thank you for taking the time to share your experience. We look forward to welcoming you back soon!

10/10 – Uitstekend

Nicholas

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing!
3 nachten verbleven in maart 2024
Reactie van Zaida-Director of Front Office op 3 apr 2024
Hello Nicholas, We're thrilled you chose to stay with us! Thank you for taking the time to share your experience. I will pass your comments to the appropriate staff members. We look forward to welcoming you back soon!

10/10 – Uitstekend

Michelle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This was my third stay here. I really like it. It is in a fantastic location and I love the scent in the lobby. It is always an enjoyable experience. My only feedback would be for the lobby bathrooms to be cleaned more frequently throughout the day. The few times I used them, they were dirty. I look forward to visiting again soon!
2 nachten verbleven in maart 2024
Reactie van Zaida-Director of Front Office op 1 apr 2024
Hello Michelle we're thrilled you chose to stay with us! Thank you for taking the time to share your experience. I will pass your comments to the appropriate staff members. We look forward to welcoming you back soon!

2/10 – Ontzettend slecht

Kristine

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This company is scamming people. They charge a “smoking fee” that’s 500 dollars. They claimed we smoked the 1st 10 mins of checking in for 1 hour?! I DO NOT SMOKE AT PERIOD! It gives me an a headache. This false claim seems to be a reoccurring issues from multiple guest! The product they used for this smoke detector is called Rest sensor…The establishment had air filters that would beyond old and past due to be changed! Disgusting! The backboards on the bed were vinyl and chipping away. The room service was sub par…
2 nachten verbleven in maart 2024
Reactie van Zaida-Director of Front Office op 1 apr 2024
Hello Kristine, We always appreciate guest feedback. Your feedback is a testament to our efforts. We hope to welcome you back soon.

10/10 – Uitstekend

Diana, Brooklyn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely gorgeous hotel, starting from the archway with plants. And that's not the only instagrammable spot in the hotel! The hotel room is clean and water pressure in the bathroom is very strong - such a great experience in general.
1 nacht verbleven in maart 2024
Reactie van Zaida-Director of Front Office op 1 apr 2024
Hello Diana, we're thrilled you chose to stay with us! Thank you for taking the time to share your experience. We look forward to welcoming you back soon!

10/10 – Uitstekend

Daniel

2 nachten verbleven in december 2023
Reactie van Zaida-Director of Front Office op 17 apr 2024
Hello Daniel, We're thrilled you chose to stay with us! Thank you for taking the time to share your experience. We look forward to welcoming you back soon!

8/10 – Goed

Yolande

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen
It was very comfortable and clean
1 nacht verbleven in maart 2024
Reactie van Zaida-Director of Front Office op 27 mrt 2024
Hello Yolande, We're thrilled you chose to stay with us! Thank you for taking the time to share your experience and we hope to welcome you back soon!

6/10 – Redelijk

Angel

Reisde met partner, Reisde met familie
Great location but subpar hotel.
3 nachten verbleven in maart 2024
Reactie van Zaida-Director of Front Office op 26 mrt 2024
Hello Angel,We always appreciate guest feedback. Your feedback is a testament to our efforts. We hope to welcome you back soon.

10/10 – Uitstekend

Mary

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful space in a phenomenal neighborhood with friendly staff.
3 nachten verbleven in maart 2024
Reactie van Zaida-Director of Front Office op 26 mrt 2024
Hello Mary, we're thrilled you chose to stay with us! Thank you for taking the time to share your experience. We look forward to welcoming you back soon!

4/10 – Matig

Damian

Negatief: Personeel en service
3 nachten verbleven in maart 2024
Reactie van Zaida-Director of Front Office op 26 mrt 2024
We always appreciate guest feedback. Your feedback is a testament to our efforts. We hope to welcome you back soon.

10/10 – Uitstekend

Yamira

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent
1 nacht verbleven in maart 2024
Reactie van Zaida-Director of Front Office op 25 mrt 2024
Hello Yamira, we're thrilled you chose to stay with us! Thank you for taking the time to share your experience. We look forward to welcoming you back soon!

10/10 – Uitstekend

Christopher

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Jasmine was really helpful! Place was clean and quiet. Loved it..
1 nacht verbleven in maart 2024
Reactie van Zaida-Director of Front Office op 25 mrt 2024
Hello Christopher, we're thrilled you chose to stay with us! Thank you for taking the time to share your experience. We look forward to welcoming you back soon!

10/10 – Uitstekend

PABLO

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
If you travel to NYC, stay in Soho. Stay at the Nomo
3 nachten verbleven in maart 2024
Reactie van Zaida-Director of Front Office op 21 mrt 2024
Hello Pablo, we're thrilled you chose to stay with us! Thank you for taking the time to share your experience. We look forward to welcoming you back soon!

10/10 – Uitstekend

Brett

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Stayed in the penthouse suite and it was amazing.
1 nacht verbleven in maart 2024
Reactie van Zaida-Director of Front Office op 19 mrt 2024
Hello Brett, We're thrilled you chose to stay with us! Thank you for taking the time to share your experience. We look forward to welcoming you back soon!

10/10 – Uitstekend

Michael

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved this hotel! It was clean, beautiful, the staff was wonderful and helpful. The breakfast was so good we had it twice while we were there! It was close to shopping for Christmas, we walked all over. The beds were comfortable (wish they had queens but they are tough to find). There's an Ed's Lobster House across the street that was casual and fun and the food was delicious. We ate there the first night we got in, and it was really nice to be able to just walk over after our long flight. Can't say enough good things about this hotel - we loved it!
Reactie van Zaida-Director of Front Office op 19 mrt 2024
Hello Michael, We're thrilled you chose to stay with us! Our entire team will be pleased to know that they played a pivotal role in your experience with us. Thank you for taking the time to share your experience. We look forward to welcoming you back soon!

10/10 – Uitstekend

Mitchell, Avondale

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice place to stay!
1 nacht verbleven in maart 2024
Reactie van Zaida-Director of Front Office op 18 mrt 2024
Hello Mitchell,We're thrilled you chose to stay with us! Our entire team will be pleased to know that they played a pivotal role in your experience with us. Thank you for taking the time to share your experience and we hope to welcome you back soon!

10/10 – Uitstekend

Sara

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel is very pretty and clean. Nice decoration. Good restaurant, although expensive. Too many charges when you pay the total of the room.
2 nachten verbleven in maart 2024
Reactie van Zaida-Director of Front Office op 18 mrt 2024
Hello Sara,Thank you for taking the time to share your experience and we hope to welcome you back soon!

6/10 – Redelijk

Ashley

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall accessible to Broadway & very clean. However, it was windy & cold the night I was there and it was so cold in the room. I tried upping the temperature but it didn't fix my problem.
1 nacht verbleven in februari 2024
Reactie van Zaida-Director of Front Office op 6 mrt 2024
Hello Ashley,We always appreciate guest feedback. Your feedback is a testament to our efforts. We hope to welcome you back soon.

10/10 – Uitstekend

Kim

Great location fabulous hotel, super clean, service was excellent. A
3 nachten verbleven in maart 2024
Reactie van Zaida-Director of Front Office op 5 mrt 2024
Hello Kim, We're thrilled you chose to stay with us! Our team will be pleased to know that they played a pivotal role in your experience with us. Thank you for taking the time to share your experience and we hope to welcome you back soon!

10/10 – Uitstekend

Windy, Solana Beach

Positief: Netheid, personeel en service
Great bar & restaurant
1 nacht verbleven in februari 2024
Reactie van Zaida-Director of Front Office op 4 mrt 2024
Hello Windy, We're thrilled you chose to stay with us! Our team will be pleased to know that they played a pivotal role in your experience with us. Thank you for taking the time to share your experience and we hope to welcome you back soon!

10/10 – Uitstekend

Bre'Ella

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved it! Will definitely be back again
1 nacht verbleven in februari 2024
Reactie van Zaida-Director of Front Office op 4 mrt 2024
Hello Bre'Ella, We're thrilled you chose to stay with us! Our team will be pleased to know that they played a pivotal role in your experience with us. Thank you for taking the time to share your experience and we hope to welcome you back soon!

8/10 – Goed

Elisabeth

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Great location…
3 nachten verbleven in januari 2024
Reactie van Zaida-Director of Front Office op 4 mrt 2024
Hello Elisabeth, We're thrilled you chose to stay with us! Thank you for taking the time to share your experience and we hope to welcome you back soon!

10/10 – Uitstekend

Ryan, Woodinville

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great!
1 nacht verbleven in februari 2024
Reactie van Zaida-Director of Front Office op 1 mrt 2024
Hello Ryan,We're thrilled you chose to stay with us! Our team will be pleased to know that they played a pivotal role in your experience with us. Thank you for taking the time to share your experience and we hope to welcome you back soon!

6/10 – Redelijk

Brandon

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen
Rooms could use a mini fridge for the price you pay, even a microwave would also help.
2 nachten verbleven in februari 2024
Reactie van Zaida-Director of Front Office op 1 mrt 2024
Hello Brandon,We always appreciate guest feedback. Your feedback is a testament to our efforts. We hope to welcome you back soon.

2/10 – Ontzettend slecht

Valerie

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Do not use a flat iron or hairdryer for an extended time in your room! We were charged a $500 smoking fee because a sensor in the room detected smoke one time at 9:30am one morning. They also charge a hefty amenity fee b/c there’s a gym and water in your room. We did NOT receive water but was charged anyway because we should have “spoken up”
3 nachten verbleven in februari 2024
Reactie van General Manager op 28 feb 2024
Greetings from NoMo SoHo, Valerie,We aim to deliver a seamless experience, so we regret there was a concern about your final bill. Fees incurred by our guests are thoroughly investigated prior to being charged; however, we apologize if you felt this was incorrect. Further details regarding our policies can be found on all our online reservation platforms. Thank you for your feedback, and we wish you pleasant travels.Sincerely,Iwona LukszaHotel Management

10/10 – Uitstekend

Vanessa Marie

5 nachten verbleven in februari 2024
Reactie van Zaida-Director of Front Office op 20 mrt 2024
Hello Vanessa Marie, we're thrilled you chose to stay with us! Thank you for taking the time to share your experience. We look forward to welcoming you back soon!

10/10 – Uitstekend

Aileen, Venice

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location.
7 nachten verbleven in februari 2024
Reactie van General Manager op 27 feb 2024
Greetings from NoMo SoHo, Aileen! We're happy to hear you enjoyed our location and that everything we provided helped make your stay a perfect one. It would be our pleasure to welcome you again in the future, so don't be a stranger!Sincerely,Iwona LukszaHotel Management

8/10 – Goed

Mario

2 nachten verbleven in februari 2024
Reactie van Zaida-Director of Front Office op 20 mrt 2024
Hello Mario, We're thrilled you chose to stay with us! Thank you for taking the time to share your experience and we hope to welcome you back soon!

10/10 – Uitstekend

paul

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
good price for nice size rooms and location
3 nachten verbleven in februari 2024
Reactie van General Manager op 22 feb 2024
Greetings from NoMo SoHo, Paul,Thank you! It's wonderful to know you felt our prime location and spacious accommodations were such a great value. We look forward to welcoming you back to NoMo SoHo Hotel on future trips to NYC.Sincerely,Iwona LukszaHotel Management

6/10 – Redelijk

Dana

Negatief: Personeel en service
I believe the rooms are not convenient for all guest. For basic needs such as an ice bucket and complimentary cups are not provided readily in the rooms?!! Only ONE garbage can provided in the rooms?!!
2 nachten verbleven in februari 2024
Reactie van General Manager op 22 feb 2024
Greetings from NoMo SoHo, Dana,Thank you for taking the time to share your thoughts on our amenities. We're committed to ensuring our guests' comfort and convenience, and your input highlights areas for improvement. We'll look into enhancing the availability of basic needs within our rooms. Your insights help us better serve all our guests, and we hope to provide a more accommodating experience on your next stay.Sincerely,Iwona LukszaHotel Management

8/10 – Goed

James H

1 nacht verbleven in februari 2024
Reactie van Zaida-Director of Front Office op 21 mrt 2024
Hello James, We're thrilled you chose to stay with us! Thank you for taking the time to share your experience. We look forward to welcoming you back soon!

8/10 – Goed

Julia

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location. Clean. Good amenities
1 nacht verbleven in januari 2024
Reactie van General Manager op 17 feb 2024
Greetings from NoMo SoHo, Julia,Thank you for your positive review! Our top priority is to provide a comfortable and enjoyable experience for our guests, and we are delighted that we met your expectations. We hope to have the pleasure of welcoming you back for another great stay in the future!Sincerely,Iwona LukszaHotel Management

6/10 – Redelijk

Cynthia

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Parking is over pricing and charges early arrival
2 nachten verbleven in februari 2024
Reactie van General Manager op 13 feb 2024
Greetings from NoMo SoHo, Cynthia,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any confusion about our parking fee and other charges. Currently, we partner with a local garage and have little say in their rates, though we know the garage aims to keep them competitive for our area. Still, we understand your frustration and will pass your comments along to their team. Other than this, we hope your stay with us was a pleasant one and would love to welcome you back to our property should your travels bring you back to our side of town.Sincerely,Iwona LukszaHotel Management

6/10 – Redelijk

Tiffany

Zakenreiziger, Reisde met partner
The hotel was OK. The bed was hard and the room was cold. I also wanted to warm up my food that I bought, but they didn’t have a microwave anywhere in the hotel. They sent me to 7-Eleven, which was about five minutes away from the hotel. Which I thought was ridiculous. It’s OK if there is no microwave in the room that’s fine but how you don’t have a microwave in the whole property for your guest.
1 nacht verbleven in februari 2024
Reactie van General Manager op 13 feb 2024
Greetings from NoMo SoHo, Tiffany,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with a wonderful experience, and we're disappointed to learn we fell short of expectations during your visit. We offer our sincere apologies for any inconvenience you encountered while you were here. Your comments have been duly noted and will be discussed with our team. We appreciate your feedback and wish you safe travels ahead.Sincerely,Iwona LukszaHotel Management