Hello Jacob, Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team and assure this experience doesn't occur again.

Thank You.

Hi [First Name],We appreciate you taking the time to share a review. your feedback is very important to us as it helps us improve in the near future. In our location we do not offer a common kitchen. Apologize for the miscommunication on our registration card. As for the events they are planned in advance, and we should have communicated it to you at check-in. We are very happy to hear that you enjoyed your stay beside the small hiccups and appreciate your honesty.We hope this helps clear things up and we look forward to providing a quality experience in the future.Thanks

Hi Michael,Thank you so much for telling us about this problem. We always strive to provide amazing service and I’m sorry that didn’t happen this time. The resort fee is a hotel amenity fee. The Resort fee is 22 before taxes. After taxes it will be 28.75. This fee includes Wi-Fi for Multiple Devices, Co-Workspace, Daily Drip Coffee, Two Bottles of Water In-Room Daily, Pre/Post Stay Luggage Storage, Printing at Front Desk (Up to 10 Pages), 12pm Late Checkout Based on Availability, and Welcome Drink. We apologize for the inconvenience. Our events are planned in advance we apologize that we did not communicate these events in advance. We have noted this issue and will include it in our training processes, so it won’t happen again.Thank you,

Hello Benjamin, Thank you for choosing Selina Chelsea. We are so pleased to hear you enjoyed your stay!

Seeing your 5-star review made our day at Chelsea! Thank you so much

Hello Carina,Thank you for taking the time to write a review. We appreciate your comments and regret to hear that you were disappointed with the value of our rooms. We aim to provide all of our guests with a high-quality experience, and regret we were unable to do so. We hope to see you again in the near future to get a second chance at a first impression.

Hello Paul,Thank you for sharing this positive review. We appreciate our location here in Chelsea just as much as you do. We hope you’ll stop by again soon when you’re in the neighborhood.

Hello Miguel,Thank you for your great review. At the Selina Chelsea we work hard to offer high-quality service to every guest. We made sure to share this feedback with Princesa to give him the recognition that he/she deserves. She was delighted to hear your feedback

Hello Taedmary,Thank you for sharing a review of your recent experience. Our team here at the Selina Chelsea is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

Hello Saud, Thank you so much for choosing Selina Chelsea. We are so excited to hear you enjoyed your stay with us and can't wait to host your stay again soon!

Hello Yasuko, Thank you for choosing Selina Chelsea. We are glad to you enjoyed your stay with us and hope to see you again!

Hello John, Thank you for choosing Selina Chelsea. We are glad to hear you enjoyed your stay with us. Hope to have you stay with us again soon!

Hello, Thank you for taking a moment to share your experience at Selina Chelsea. We are so pleased to hear you found our hotel to your liking. We look forward to welcoming you back again soon.

Hello Thomas,Thank you for choosing Selina Chelsea. We appreciate your feedback and will share this information with our team to be able to provide of guest with the best experience. We've also refunded reservation with corresponding third-party.

Hello Baraka. We are sadden to hear the circulation in your room wasn't the best. We will look into this issue and assure it does not happen again in the future.

Hello Kyrsten, Thank you for choosing Selina Chelsea, we appreciate your feedback and hope to make a better impression in the future.

Hello Cameron,Thank you for taking a moment to share your experience at Selina Chelsea. We are so pleased to hear you found our hotel to your liking. We look forward to welcoming you back again soon.

Hello Nicola, Thank you for sharing a review of your recent experience. Our team here at Selina Chelsea is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

Hello!Thank you for choosing Selina Chelsea. We appreciate your comments and regret to hear that you were disappointed with the value of our rooms. We aim to provide all of our guests with a high-quality experience, and regret we were unable to do so. We hope to see you again in the near future to get a second chance at a first impression.

Hello John, We apologize for the confusion as we assure all our fees* are noted on confirmation emails during booking.

Hello Andrea, Thank you for choosing Selina Chelsea. We love you enjoyed your stay and cant wait to see you again.

Hello Callan, Thank you for choosing Selina Chelsea. We appreciate the feedback and will try to make the necessary changes to assure a guest has a quiet night.

Hello Maria, Thank you for choosing Selina Chelsea. We are so pleased to hear you enjoyed your stay with us, we hope to see you again soon!

Thank you for taking a moment to share your experience at The Selina Chelsea hotel. We are so pleased to hear you found our hotel to your liking. We look forward to welcoming you back again soon.

Thank you for sharing a review of your recent experience. Our team here at Selina Chelsea is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon

Thank you for sharing this positive review. We appreciate our location here in Selina Chelsea just as much as you do. We hope you’ll stop by again soon when you’re in the neighborhood.

Hello Rob, Thank you for choosing Selina Chelsea. We appreciate your comments and regret to hear that you were disappointed with the value of our rooms. We aim to provide all of our guests with a high-quality experience, and regret we were unable to do so. We hope to see you again in the near future to get a second chance at a first impression.

Hello Kornsiva,Thank you for choosing Selina Chelsea. We appreciate your comments and regret to hear that you were disappointed with the value of our rooms. We aim to provide all of our guests with a high-quality experience, and regret we were unable to do so. We hope to see you again in the near future to get a second chance at a first impression.

Hello! Thank you for choosing Selina Chelsea. Our team here at Selina is committed to providing high-quality customer service, and we're thrilled to hear that we made a good impression on you. We hope you'll visit again soon.

Hello Christine,Thank you for choosing Selina Chelsea! Thank you for sharing a review of your recent experience. Our team here at the Selina is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

Hello Anna, Thank you for taking a moment to share your experience at Selina Chelsea. We are so pleased to hear you found our hotel to your liking. We look forward to welcoming you back again soon.

Hello Delphine,Thank you for taking a moment to share your experience at Selina Chelsea. We are so pleased to hear you found our hotel to your liking. We look forward to welcoming you back again soon.

Hello Ingrid,Thank you for sharing this positive review. We appreciate our location here in Chelsea just as much as you do. We hope you’ll stop by again soon when you’re in the neighborhood.

Hello Dirk, We would like to apologize for the inconvenience caused. Our guest's comfort and satisfaction is our main priority. Prior to guest arrival, we send automated messages to inform of this party in the event that guest would choose to cancel. This was a learning curve for us and will do better in the future. We hope to get a second chance at a first impression in the future.

Thanks for the great review we hope to see you with us again in the near future.

thanks for the awesome review

Hi Robert,We are glad to hear that you had a great experience at Selina Chelsea. Your review made our day! Our whole team works very hard to make sure every guest as an amazing experience.We hope to see you again.Your Friends at Chelsea,

thanks for the great review. We hope to see you with us in the near future

thank you for the great review.

Thank you for your feedback, I’m sorry to hear about your experience and that our staff didn’t meet the level of service we strive for.I apologize again for any inconvenience this caused you.Please know that we will be addressing this review with the team so they can learn from it and do better in the future.Thank you for bringing this to our attention!