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Beoordelingen van Soho Grand Hotel

4.5 out of 5
Soho Grand Hotel
310 W Broadway, New York, NY

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 655 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 175 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 87 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 48 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 37 van 1002 beoordelingen" "

9,4/10

Netheid

9,0/10

Personeel en service

8,6/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Frans

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Good location
Very small room and the conditioner was empty and no bottles of water in the room. A 4 star hotel should have that in the room. For the rest ok
2 nachten verbleven in december 2023
Reactie van Soho Grand Team op 10 jan 2024
Hi Frans, Please reach out to us when you think you'll be back in NYC. We'd love to host you. Best

10/10 – Uitstekend

Elisa

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2022
Reactie van Gilbert op 5 mei 2022
Thank you for your review.

8/10 – Goed

alison

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel, but generally dark in most areas. Entering at street level into a dark space with no direction that the lobby is on the next floor was unacceptable. Service at the lovely lobby bar was not up to the standards expected at this level hotel. Very slow and not crowded. Very nice room with a great view and amenities.
4 nachten verbleven in mei 2024
Reactie van Alexis op 20 mei 2024
Thank you for staying with us and for sharing your feedback. We do appreciate it. Our reception desk is indeed located the next level up, we are so sorry to hear that no one was there to direct you to our reception desk. We will certainly share your experience with our Grand Bar and Lounge staff as well as we are always aiming to deliver the best service possible. Should you wish to return please reach out to us directly so that we can have the pleasure of making the arrangements.

10/10 – Uitstekend

nikki

Zakenreiziger, Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I have stayed there over the years since its opening , at least 15 times. But for the last few years and since Covid,I have not , due to price mostly and to see other new hotels. The basic service was very good, definitely up a notch. Jose' , the doorman ALWAYS remembers us, which is amazing, and the whole door staff , especially is excellent. I like the jazz bar and I like the hotel lobby bar, although it has lost a little quaintness as it now is more like a nightclub at night as opposed to before, but I cannot hear it in my room on the 6th floor.
3 nachten verbleven in mei 2024
Reactie van Alexis op 20 mei 2024
Thank you so much for taking the time to review your stay. We are happy that you've returned to us and that even though it has been years, Jose remembered you. That is amazing and we will be sure to share your kind words with our team. We still have the live jazz, the club room has always been around but has become more popular post covid.

10/10 – Uitstekend

Man

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great staff. The Lounge restaurant needs a better menu and service. Same with the dinner, service was not very welcoming. The hotel staff was great!
6 nachten verbleven in mei 2024
Reactie van Alexis op 20 mei 2024
Thank you for taking the time to review your stay. We are so sorry to hear of your concerns with our Grand Bar & Lounge and Soho Diner. We will be sure to share your feedback with both outlets. Thank you again, we hope to welcome you back soon!

6/10 – Redelijk

Jack

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid
Location was nice Other rooms had room service for breakfast and it didn’t get cleaned up until lunch time the next day
4 nachten verbleven in mei 2024
Reactie van Alexis op 14 mei 2024
Hello, thank you for taking the time to review your stay. We are so sorry to hear that your breakfast was not cleaned up in a timely manner, our team is just a phone call away 24 hours a day ready and willing to assist and expedite all requests. We hope to see you again.

6/10 – Redelijk

Alberto

Reisde met familie
Negatief: Personeel en service
Location was good
7 nachten verbleven in mei 2024
Reactie van Alexis op 13 mei 2024
Thank you for staying with us. We would love to hear more details about your stay. Feel free to reach out to us anytime.

2/10 – Ontzettend slecht

James

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a really disappointing stay at the Soho Grand. We arrived around midnight, to be told that our (prepaid) room was not available and that they could only offer a downgraded room. Since we were in New York for our wedding anniversary, we had booked a corner room at extra cost to enjoy the added luxury of views out over the city. Instead we were given a small, sad and poky room (room 1020) with one window looking out over the trash cans. The next morning, we discussed the room with the reception and they offered a reduction in the room rate of $180 per night and some food/beverage credit. We then had breakfast in the hotel. The order was forgotten about, and arrived after some prompting 45 minutes later. They comped the breakfast. In the light of day it turned out that the room itself had a number of problems. The shower door leaked on to the bathroom floor, on our second morning there was no hot water, the bedside table had not been cleaned and was covered in a sticky mess where presumably a drink had been spilled, and the blind was ripped. The rate for the room was $640 a night before the reduction applied to reflect the forced downgrade. But it wasn’t and could never be worth anything like that. If you’re considering staying here, I’d really suggest you look elsewhere.
2 nachten verbleven in mei 2024
Reactie van Alexis op 6 mei 2024
We are very sorry to hear that this was your experience especially while you were celebrating such a special occasion. Our management team is here and willing to discuss with you further. We do hope that you will give us another chance to turn this experience around for you.

10/10 – Uitstekend

Karen

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We always stay at SoHo Grand when in NYC. Great location, dining options and friendly service.
2 nachten verbleven in mei 2024
Reactie van Alexis op 6 mei 2024
Thank you so much! We look forward to welcoming you back to your Soho home

10/10 – Uitstekend

james

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We always enjoy staying at the Soho Grand. It’s a great location for shopping and exploring Soho, TriBeca, and the East and West Villages. The bar is cool but often too busy to get a seat and guests don’t have priority. Lots of great restaurants and coffee shops nearby. Safe area!
4 nachten verbleven in april 2024
Reactie van Alexis op 6 mei 2024
Thank you for staying with us and for taking the time to review your stay. Our bar does try their best to prioritize our guests. We highly recommend reservations on the weekends especially, our onsite concierge is happy to assist, we are also on Resy.com. We look forward to welcoming you back.

10/10 – Uitstekend

Kent

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place
3 nachten verbleven in april 2024
Reactie van Alexis op 6 mei 2024
Thank you so much! See you again soon hopefully!

8/10 – Goed

Nicole

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Location was great. Layout was a little different with lobby on second floor. Doorman were great, when they wanted to be. They picked and chose who to greet and open doors for and when. I also didn’t find there were very many amenities in the building if any that we were made aware of. Definitely don’t think this hotel is family friendly if that’s what you’re looking for. Nights tend to be more catered to the bar / restaurant / nightlife scene. Overall it was good for what we wanted out of our stay. Not budget, but not exceptional.
5 nachten verbleven in april 2024
Reactie van Alexis op 1 mei 2024
We appreciate your feedback and will address with our team. We are very sorry if this was your experience. We do have a 24-hour fitness room, private dog park, 3 restaurants (one of which is seasonal) ice machines, onsite concierge and bicyles you can use during the spring/summer. Please feel free to reach out to us anytime if you'd like to revisit.

8/10 – Goed

Laurie

1 nacht verbleven in april 2024
Reactie van Alexis op 20 mei 2024
Thank you so much for reviewing your stay. Our management team would love to hear more about your experience. Please feel free to reach out to us anytime! We would love to turn that 4 into a 5.

8/10 – Goed

Jeffrey, Paget

1 nacht verbleven in april 2024
Reactie van Alexis op 20 mei 2024
Thank you so much for staying with us. We would love to welcome you back, feel free to reach out to us anytime so that we can wow you next time.

6/10 – Redelijk

THOMAS

1 nacht verbleven in april 2024
Reactie van Alexis op 20 mei 2024
Thank you so much for taking the time to review your stay. Our management team would love the opportunity to hear more about your experience from you directly. How can we make your stay a 5?

2/10 – Ontzettend slecht

Vishwas

2 nachten verbleven in januari 2024
Reactie van Alexis op 15 mei 2024
It sounds like you had some concerns during your stay. Our management team would appreciate to hear about them in more detail. Please feel free to reach out to us anytime.

10/10 – Uitstekend

Jennifer

1 nacht verbleven in april 2024
Reactie van Alexis op 14 mei 2024
Thankyou! We appreciate you giving us a 5! We hope to welcome you back soon.

10/10 – Uitstekend

PANAGIOTIS, Farmington

1 nacht verbleven in april 2024
Reactie van Alexis op 13 mei 2024
Thank you so much for taking the time to review your stay! We hope to see you again soon.

10/10 – Uitstekend

Mollie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great rooms with comfortable bed and blackout blinds. Would definitely stay here again!
2 nachten verbleven in april 2024
Reactie van Alexis op 22 apr 2024
Thank you so much! We look forward to welcoming you back.

10/10 – Uitstekend

Jason

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Andrew op 21 apr 2024
Thank you for the amazing feedback, Jason.

10/10 – Uitstekend

Leslie

1 nacht verbleven in april 2024
Reactie van Alexis op 9 mei 2024
Thank you so much for you taking the time to rate your experience with us. We hope to see you again soon!

10/10 – Uitstekend

Pablo

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent option in Soho. Good size rooms and great location.
3 nachten verbleven in april 2024
Reactie van Alexis op 23 apr 2024
Thank you so much! We hope to see you again soon.

10/10 – Uitstekend

Brett

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great value
4 nachten verbleven in april 2024
Reactie van Alexis op 15 apr 2024
Thank you so much! Wishing you well, hope to have the pleasure of hosting your stay again.

10/10 – Uitstekend

Dennis

Positief: Netheid, personeel en service
Great Hotel. Great bar for a drink or breakfast. Dry friendly and accommodating staff.
2 nachten verbleven in april 2024
Reactie van Gilbert op 15 apr 2024
Dear DennisThank you for your review. Happy to hear you enjoyed your stay with us.

10/10 – Uitstekend

Maggie

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Terrific stay. Incredible staff in every role.
1 nacht verbleven in april 2024
Reactie van Gilbert op 13 apr 2024
Thank you for your comments and review.

10/10 – Uitstekend

karla

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a wonderful stay at the soho grand. This place had much better customer service than our stay at the 1 hotel Brooklyn bridge. Leídy at the front desk helped a lot and everyone in the staff here was lovely and attentive.
4 nachten verbleven in april 2024
Reactie van Alexis op 11 apr 2024
Thank you so much! We will share your feedback with our team. We appreciate your kind words and look forward to welcoming you back.

8/10 – Goed

Evan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Alexis op 10 apr 2024
Thank you so much for reviewing your stay. We would love to hear how we can turn that 4 into a 5. Please feel free to reach out to us anytime.

8/10 – Goed

Sandra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Alexis op 10 apr 2024
Thank you so much for taking the time to review your stay. We would love to know how we could make it a 5 next time. Feel free to reach out to us anytime. Thank you for staying with us!

10/10 – Uitstekend

Janet

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had lost my ID and they were very helpful in setting up getting my passport rushed to the hotel so I could fly out the next day. In addition they helped get me a coffee to go when the restaurant was packed. Jose and Lonny at the front were always friendly and accommodating. Love this hotel and it’s staff
2 nachten verbleven in april 2024
Reactie van Alexis op 8 apr 2024
Thank you so much for your review and for your shout out to Jose and Lonny! Happy that we were able to assist. Thank you again, we look forward to welcoming you back!

4/10 – Matig

Jodi

3 nachten verbleven in april 2024
Reactie van Alexis op 8 apr 2024
Thank you so much for taking the time to review your stay. We would like to hear from you directly for more details about your time with us. Please feel free to reach out anytime.

2/10 – Ontzettend slecht

Jose

Reisde met partner
Negatief: Personeel en service, voorzieningen
There was an extreme volume of music playing until 4am which made it impossible to get any sleep, followed by construction noise that started at 7am. Inadmissible for a $700 room that was not even spacious. Extremely dis considerate to guests.
1 nacht verbleven in april 2024
Reactie van Alexis op 8 apr 2024
We are are so sorry to hear that you had noise concerns during your stay. We would love to hear from you directly so that we may turn this experience around for you.

10/10 – Uitstekend

Madeline, Long Beach

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super comfortable bed and nice sized room. Staff was friendly and welcoming. Bar on the lobby level had delicious cocktails. If you’re staying soon, request higher floor to avoid some noise from repair work being done.
1 nacht verbleven in april 2024
Reactie van Alexis op 8 apr 2024
Thank you so much for your great review. We look forward to hosting your stay again.

10/10 – Uitstekend

Tonja, New orleans

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We loved this hotel
3 nachten verbleven in maart 2024
Reactie van Alexis op 4 apr 2024
Thank you so much.We look forward to welcoming you back.

10/10 – Uitstekend

JR

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Alexis op 5 apr 2024
Thank you so much for giving us such a great score!See you again soon.

10/10 – Uitstekend

Dr Gary

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent experience
3 nachten verbleven in maart 2024
Reactie van Andrew op 3 apr 2024
We appreciate the amazing feedback Dr Gary.It will be our pleasure to host you again!

10/10 – Uitstekend

Sarah

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It was a lovely vacay.
4 nachten verbleven in maart 2024
Reactie van Alexis op 1 apr 2024
So happy to hear that you enjoyed your vacay with us. We look forward to hosting you for the next one!

10/10 – Uitstekend

Shelly

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Andrew op 1 apr 2024
We appreciate the positive review Shelly and look forward to having you in the future!

2/10 – Ontzettend slecht

Rabia

Zakenreiziger
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loud - unhelpful staff
2 nachten verbleven in maart 2024
Reactie van Andrew op 31 mrt 2024
Hi Rabia,May we have your contact information to discuss your experience?

10/10 – Uitstekend

Luis, Aventura

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in maart 2024
Reactie van Alexis op 1 apr 2024
Thank you so much for taking the time to give us a 5 out of 5! We hope to see you again soon.

10/10 – Uitstekend

aindrais

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room is a little small, but large for manhattan. The hotel bar was packed on the weekend with a line outside. I think all the people in line would have done better to rent a room considering the price being so reasonable. I’m looking for excuses to come back
3 nachten verbleven in februari 2024
Reactie van Andrew op 31 mrt 2024
Hi Aindrais - we look forward to welcoming you back!

6/10 – Redelijk

Lindsey

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a beautiful building. The King room was tiny and there was loud music playing somewhere in the hotel until 4 am on a Thursday night. I couls hear the bass on the 4th floor. Staff was amazing!
1 nacht verbleven in maart 2024
Reactie van Alexis op 29 mrt 2024
Thank you so much for taking the time to share your feedback. We appreciate your kind words regarding our stay and will share with our entire team. We are so sorry to hear that there was a factor that affected your stay. We would love to hear from you directly so that we can turn this experience around for you. Feel free to call our management team anytime. Thank you for staying with us.

8/10 – Goed

John

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very small rooms. Arrogant staff but competent.
1 nacht verbleven in maart 2024
Reactie van Alexis op 29 mrt 2024
I am so sorry to hear that your stay was negatively impacted. We would love to hear about this in more detail. Please feel free to reach out to anytime, we welcome all feedback.

4/10 – Matig

Lisa

Reisde met partner
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
I didn't like having to wait until after the check in time to get a room. Asked for an extra robe and umbrella and 5 hours later it still wasn't there. TV didn't work. Music was so incredibly loud near check in at night, you needed to yell in order for the people who work there could hear you
2 nachten verbleven in maart 2024
Reactie van Alexis op 29 mrt 2024
We are so sorry to hear that you did not enjoy your stay. We only wish that we could have had the opportunity to turn this experience around for you while you were still here. We have front desk managers onsite 24 hours a day, we would love to hear from you directly so that we may welcome you back.

6/10 – Redelijk

Aly

Positief: Personeel en service
Although beautifully decorated, the hotel was incredibly dark all day all night. It is the ambiance the hotel is going for but, for me it was overkill.
3 nachten verbleven in maart 2024
Reactie van Alexis op 29 mrt 2024
Thank you so much for providing feedback. We appreciate it.

10/10 – Uitstekend

Noelle

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome hotel and awesome location. Staff super helpful and friendly. Loved our trip to NYC and will return!
4 nachten verbleven in maart 2024
Reactie van Andrew op 24 mrt 2024
Thank you Noelle for the positive feedback. We look forward to hosting you in the future.

10/10 – Uitstekend

Amy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Funky and fun
1 nacht verbleven in maart 2024
Reactie van Alexis op 19 mrt 2024
Thank you so much for your high rating of us!We hope to welcome you back again soon.

6/10 – Redelijk

David

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Jackhammering directly outside hotel entrance constantly and almost without stopping from 7am - 6pm during weekend stay
2 nachten verbleven in maart 2024
Reactie van Soho Grand Team op 19 mrt 2024
Hi David,The Jackhammering is unfortunately through the city due to a 200 year old pipeline but has been taken care of in front of the hotel. It has moved and we'd love to have you back for a more peaceful stay. Thanks

10/10 – Uitstekend

Dimitry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Soho Grand Team op 19 mrt 2024
Hi Dimitry,Thank you for the 5 star review. Please come back soon. Best

10/10 – Uitstekend

Alexandra

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I cannot say enough great things about the SoHo Grand - from the service, to the food, to the rooms and everything in between. It’s in a fabulous area of SoHo around lots of great restaurants and shops.
2 nachten verbleven in maart 2024
Reactie van Alexis op 18 mrt 2024
Thank you so much! Glad you enjoyed your time with us. We look forward to welcoming you back

10/10 – Uitstekend

Jyotsna

Reisde met familie
Excellent service. Staff was very friendly yet professional and always eager to help. Very efficient staff.
7 nachten verbleven in maart 2024
Reactie van Alexis op 18 mrt 2024
Thank you so much for your kind words.We will be sure to share this with our team.