Terras

Beoordelingen van The Lex NYC

3.5 out of 5
The Lex NYC
67 Lexington Avenue, New York, NY

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 523 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 289 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 89 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 54 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 46 van 1001 beoordelingen" "

9,0/10

Netheid

9,4/10

Personeel en service

7,8/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Anoniem

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Zeer goed hotel op een uitstekende locatie
Erg modern hotel dat ook zeer schoon is. De locatie is erg goed en de metro en bus zijn dicht bij. Het enige nadeel aan dit hotel is het ontbijt. Het ontbijt is zeer beperkt.
7 nachten verbleven in juli 2018
Reactie van The Lex Hotel op 9 aug 2018
We stellen het op prijs dat u de tijd neemt om ons een recensie te schrijven, we hopen u nog een keer te zien.

8/10 – Goed

Sonja, Den Haag

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hot chocolate
Hotel voldeed aan alle verwachtingen. Midden in NY vlakbij metro en major avenues. Goede WiFi, dagelijkse schoonmaak, vriendelijk personeel en de mogelijkheid om een kop koffie, thee of hot chocolate te bestellen op je kamer. Genieten !
6 nachten verbleven in februari 2018

10/10 – Uitstekend

Dino

1 nacht verbleven in april 2024
Reactie van Front Desk op 30 apr 2024
Thank you for taking the time to review us, we look forward to hosting you on your next visit to NYC.

10/10 – Uitstekend

Sarah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Front Desk op 30 apr 2024
Thank you for taking the time to review us, we look forward to hosting you on your next visit to NYC.

6/10 – Redelijk

Mario

Reisde met partner
Positief: Netheid, personeel en service
Very well located / tres bien situé...noisy at night / bruillant la nuit
2 nachten verbleven in april 2024
Reactie van Front Desk op 25 apr 2024
Thank you for sharing your helpful feedback about your stay and your level of comfort in the room. We appreciate hearing from you and will work to improve in the areas you mentioned. Best wishes to you in your future travels

10/10 – Uitstekend

Calvin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was clean, quiet and warm:)!
1 nacht verbleven in april 2024
Reactie van Front Desk op 23 apr 2024
Thank you very much for sharing your kind words and generous feedback with us following your recent stay. We truly appreciate your review. Best wishes!

8/10 – Goed

John

1 nacht verbleven in april 2024
Reactie van Front Desk op 23 apr 2024
Thank you for taking the time to review us, we look forward to hosting you on your next visit to NYC.

10/10 – Uitstekend

PAOLA

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Location, Staff, Room Size. All fantastic.
3 nachten verbleven in april 2024
Reactie van Front Desk op 20 apr 2024
Thank you so much for your amazing review! We appreciate you choosing us and hope we can host you again soon.

4/10 – Matig

Josefa, Reading

Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The rooftop is cool, but it doesn’t seem to be kept up
1 nacht verbleven in maart 2024
Reactie van Front Desk op 19 apr 2024
We appreciate reading your review and your helpful feedback following your recent stay. Thank you for taking the time to share your thoughts. We will take your suggestions seriously and focus on making a few improvements. Our team here hopes you will give us another chance in the future to wow you and provide the best stay possible. Best wishes to you in your travels!

10/10 – Uitstekend

Marie Claude

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was sparely furnished but comfortable. The bathroom was nicely designed and well stocked. The view from the outdoor balcony on water tanks was an eyesore but fortunately I was only there for the night.
1 nacht verbleven in april 2024
Reactie van Front Desk op 19 apr 2024
Thank you! We take the time to put quality into our rooms, to make sure we bring you the best comfort while you visit us. Thank you for choosing The Lex Hotel and we hope to see you again.

10/10 – Uitstekend

Nicole

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location Beautiful rooms
1 nacht verbleven in april 2024
Reactie van Front Desk op 18 apr 2024
Yes! we appreciate your response! We work diligently to make sure that you feel at home and comfortable when visiting for a trip or otherwise, regardless how long you stay. Please come back again and tell your friends!

6/10 – Redelijk

Penelope

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Dirty balcony and chair. Staff pleasant and rest of hotel clean. Limited breakfast with no comfy seating.
3 nachten verbleven in april 2024
Reactie van Front Desk op 18 apr 2024
Thank you for sharing your honest feedback. We regret that we did not meet your expectations. Our team wishes you the best in your travels.

10/10 – Uitstekend

Amy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I booked a one night staycation and had a good experience! The room was very basic but comfortable. Nice bathroom with good water pressure. Service was also very pleasant! I’d say this hotel is a great value.
1 nacht verbleven in april 2024
Reactie van Front Desk op 18 apr 2024
Thank you for taking the time to review us, we appreciate your feedback. We are looking in ways of improving our overall experience and your comments will be taken into account. Looking forward to your next visit to NYC.

2/10 – Ontzettend slecht

Tara

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This is a 2 star hotel at best. The rooms are old, the sheets and towels stained, and I could hear every single word/toilet flush from the room next door. Then when checking out I get told tell they’re taking a service fee out of the deposit. I had paid up front, and have never seen this before. The manager then called me up to the front desk, pulled up the website and loudly in front of everyone in the lobby said “it’s right there on the website, how is that not obvious!” After two sleepless nights, I don’t want any man yelling in my face.
2 nachten verbleven in april 2024
Reactie van Management op 4 apr 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize for any inconvenience you encountered during your visit. Your comments are invaluable to us as we continuously strive to improve our services.We regret that the condition of the rooms did not meet your expectations. We understand the importance of comfortable and well-maintained accommodations, and we apologize for any inconvenience it would of great help if you would informed us prior checkout. Rest assured, we will address any issues promptly to ensure a better experience for our future guests.Regarding the service fee deducted from your deposit, we apologize for any confusion. Expedia notes these fees aside from the room rates due to commission purposes, We will review our communication and procedures to ensure transparency and avoid any misunderstandings in the future.As for the incident with our manager, we apologize if their tone caused discomfort. We take guest feedback seriously, and we will address this matter internally to ensure respectful and courteous interactions with our guests.We value your feedback and hope you’ll consider giving us another chance in the future. Please feel free to reach out to our management team directly if you have any further concerns or if there’s anything else we can do to improve your experience.Thank you for choosing our hotel, and we hope to welcome you back under better circumstances.

10/10 – Uitstekend

Diana, New York

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Front Desk op 1 apr 2024
Thank you for such an amazing review. We are very happy to learn that you enjoyed your stay. We look forward to hosting you again in the future.

10/10 – Uitstekend

Gloria

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
First time staying here and I will definitely be back! As a Hilton Diamond member I usually stay at Hilton hotels but thought I'd try this one for it's great rates and proximity to Penn Station and the East Village where I was attending an event. This cute hotel has everything you need with 2 bottles of water in the room, great bathroom, great walking distance to everywhere and the staff was so incredible. Super friendly, available to help get taxi or anything else you need. It's not the quietest place but you shouldn't go to NYC and expect quietness. Room clean, great bed, I had a city view and loved it.
2 nachten verbleven in maart 2024
Reactie van Front Desk op 26 mrt 2024
Thank you for sharing your helpful feedback about your stay and your level of comfort in the room. We take the time to put quality into our rooms, to make sure we bring you the best comfort while you visit us. Thank you for choosing The Lex Hotel and we hope to see you again.

10/10 – Uitstekend

CYNTHIA, Bear Creek

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Convenient location. Rooms need some routine maintenance.
1 nacht verbleven in maart 2024
Reactie van Front Desk op 26 mrt 2024
Thank you for taking the time to review us, we appreciate your feedback. We are looking in ways of improving our overall experience and your comments will be taken into account. Looking forward to your next visit to NYC.

10/10 – Uitstekend

Graeme

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Great
3 nachten verbleven in maart 2024
Reactie van Front Desk op 18 mrt 2024
Thank you for such an amazing review. We are very happy to learn that you enjoyed your stay. We look forward to hosting you again in the future.

6/10 – Redelijk

Rachel

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff. I could hear my neighbor sneeze and clear his throat but hey, they offer complimentary earplugs. Location was great for us and our last minute stay.
2 nachten verbleven in maart 2024
Reactie van Management op 5 mrt 2024
Thank you for your comments about our staff and for sharing your review. We have 4 different room types available for your next booking. Our team at the Lex Hotel hopes you will be back again soon.

8/10 – Goed

Gretchen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly helpful staff. Clean & quiet.
4 nachten verbleven in februari 2024
Reactie van Front Desk op 5 mrt 2024
Thank you for such an amazing review. We are very happy to learn that you enjoyed your stay. We look forward to hosting you again in the future.

10/10 – Uitstekend

Jana

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice spot very close to an NYU dorm. Clean, comfortable, and a great price for the area and what you get. They even had a little breakfast included.
1 nacht verbleven in februari 2024
Reactie van Front Desk op 26 feb 2024
Thank you for such an amazing review. We are very happy to learn that you enjoyed your stay. We look forward to hosting you again in the future.

10/10 – Uitstekend

Rebecca

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is the second time we've stayed at The Lex and we would definitely return. Amazing staff, great location, comfortable rooms.
3 nachten verbleven in februari 2024
Reactie van Front Desk op 26 feb 2024
We appreciate the kind words; we work hard to make sure that everyone who visits The Lex Hotel is welcome and comfortable. We hope to see you soon!

6/10 – Redelijk

Ines

Positief: Netheid, personeel en service
3 nachten verbleven in februari 2024
Reactie van Front Desk op 26 feb 2024
Thank You for choosing The Lex

10/10 – Uitstekend

Jessica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Affordable. Comfy. Amazing staff!
2 nachten verbleven in februari 2024
Reactie van Front Desk op 22 feb 2024
Thank You for choosing The Lex Hotel! We work very hard to make sure that you have the best experience while you stay with us. We hope to host you again soon!

10/10 – Uitstekend

Kayla

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place to stay!
2 nachten verbleven in februari 2024
Reactie van Front Desk op 22 feb 2024
Thank You for choosing The Lex Hotel! We work very hard to make sure that you have the best experience while you stay with us. We hope to host you again soon!

10/10 – Uitstekend

Sharon

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Parking wasn’t too hard to find. Actually found right in front first night. Balcony view sucks but for fresh air, it works. Very clean. No microwave or fridge. Overall was a great stay.
2 nachten verbleven in februari 2024
Reactie van Management op 19 feb 2024
We are so pleased to hear that you enjoyed your visit. Thank you for taking the time to share your thoughts and feedback. Come back and visit us again soon.

10/10 – Uitstekend

Jordan

Positief: Netheid, personeel en service
2 nachten verbleven in februari 2024
Reactie van Management op 19 feb 2024
Thank you for taking the time to review us. We look forward to having you stay with us again!

10/10 – Uitstekend

Franklin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Management op 19 feb 2024
Thank you for your rating. We look forward to having you stay with us again!

10/10 – Uitstekend

Yalissy

3 nachten verbleven in februari 2024
Reactie van Front Desk op 26 mrt 2024
Thank you for such an amazing review. We are very happy to learn that you enjoyed your stay. We look forward to hosting you again in the future.

10/10 – Uitstekend

Maria

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place
3 nachten verbleven in februari 2024
Reactie van Management op 14 feb 2024
We are very happy to hear you enjoyed your stay. We look forward to having you stay with us again soon!

8/10 – Goed

Royal

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was nice
2 nachten verbleven in februari 2024
Reactie van Management op 7 feb 2024
Thank you very much for your kind words and feedback! We hope to welcome you back to the Lex again soon.

4/10 – Matig

anthony

Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid
Reactie van Management op 7 feb 2024
Thank you for sharing your honest feedback. We do regret that our hotel fell a bit below your expectations. Our staff wishes you all the best in your future travels.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Front Desk op 2 feb 2024
Thank you for your amazing feedback! We appreciate your business and hope to see you again soon.

10/10 – Uitstekend

Adam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Front Desk op 2 feb 2024
Thank you for your amazing feedback, we appreciate you choosing us. We hope to host you again soon!

10/10 – Uitstekend

Kathleen

1 nacht verbleven in januari 2024
Reactie van Management op 31 jan 2024
Thank you for your amazing feedback, we hope we can host you again soon!

8/10 – Goed

Rahsaan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The place was nice. Just wish I could screen mirror on the tv
1 nacht verbleven in januari 2024
Reactie van Management op 31 jan 2024
Thank you for the feedback and helpful suggestions. We are happy to hear you enjoyed your visit. Come back and stay with us again soon.

10/10 – Uitstekend

Beckett

Positief: Netheid
1 nacht verbleven in januari 2024
Reactie van Management op 31 jan 2024
Thank you very much for your review! We wish to see you again in the future!

8/10 – Goed

Ganna

Reisde met familie
Positief: Netheid, personeel en service
Very walkable
1 nacht verbleven in december 2023
Reactie van Front Desk op 26 jan 2024
Thank you for taking the time to review us, we are looking forward to seeing you on your next visit to NYC.

10/10 – Uitstekend

WONG

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
很好
位置方便,房間清潔,晚上亦沒噪音,唯一就是沒有熱水煲。
酒店對面
包的早餐
早還7-9就在大堂
4 nachten verbleven in januari 2024
Reactie van Management op 17 jan 2024
We are delighted to hear that you enjoyed your visit! Thank you for sharing your feedback and for highlighting our strengths and areas of improvement with equal enthusiasm. Our team at the Lex hopes you will be back again soon, and we extend all our best wishes.

10/10 – Uitstekend

Eric

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Management op 17 jan 2024
Thank you for taking the time to write a review and for sharing your impressions and feedback following your recent stay. We thank you very much for offering a detailed assessment of your experience. Our team hopes to correct any inconveniences in advance of your next visit. We wish you all the best in your travels.

10/10 – Uitstekend

Najaf

3 nachten verbleven in januari 2024
Reactie van Management op 10 jan 2024
Thank you for taking the time to review us. We look forward to hosting you again.

8/10 – Goed

Peter

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a hot water shortage thus my good versus excellent. Good value for sure and very clean.
1 nacht verbleven in januari 2024
Reactie van Management op 9 jan 2024
Thank you for taking the time to review us, we appreciate your feedback. We are looking in ways of improving our overall experience and your comments will be taken into account. Looking forward to your next visit to NYC.

8/10 – Goed

Rea

Positief: Personeel en service
3 nachten verbleven in december 2023
Reactie van Management op 9 jan 2024
Thank you for taking the time to review us, we look forward to hosting you on your next visit to NYC

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It’s a good hotel.
Although the room is not big, everything is organized and comfortable. The location is convenient to time square.
1 nacht verbleven in december 2023
Reactie van Management op 9 jan 2024
Thank you for taking the time to review us. We appreciate your feedback.

6/10 – Redelijk

Jani

2 nachten verbleven in december 2023
Reactie van Management op 21 jan 2024
Thank you for taking the time to review us, we look forward to hosting you on your next visit to NYC.

6/10 – Redelijk

Howie

Reisde met huisdieren, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
The hotel and the staff were quite good. THe problem is that I selected this hotel because it was pet friendly. It cost more to stay there, but I needed to bring my dog. When I arrived, I was hit with another 100$/night fee for the dog, and then on check out, an additional 18$/night fee for house keeping. I looked quite carefully when selecting a place to stay and made sure there were no additional fees, but despite my best efforts, I was still hit. To me, I find this dishonest, and for that reason, I do not know if I would use expedia or stay at this particular hotel again. I also do not believe anyone will read this review, so if someone from expedia does read it, please contact me.
2 nachten verbleven in december 2023
Reactie van Management op 1 jan 2024
Thank you for sharing your following your recent stay and for mentioning our staff. The pet charge and service fees are listed in Expedia under the 'Important Information' section of the site. We can send you a screenshot to your email showing you that both charges are clearly stated on the website. If you have any questions feel free to contact us at the property.

10/10 – Uitstekend

Leuteris

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great stay!
4 nachten verbleven in december 2023
Reactie van Front Desk op 31 dec 2023
Yes! we appreciate your response! We work diligently to make sure that you feel at home and comfortable when visiting for a trip or otherwise, regardless how long you stay. Please come back again and tell your friends!

10/10 – Uitstekend

GAYLE

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
setting the standard
The customer service was outstanding from describing how to load into the hotel (we had a car to park), check-in process, explanation of area, and directions to the parking garage (not on-site, just around the corner). Area is terrific, close to Madison Square Park and many other NYC gems. Public transport is easy. The room was simple with everything we needed for a quick trip to NYC. Back to the customer service, ABOVE AND BEYOND. The front desk, the management, the bell-hop, the cleaning staff, EVERYONE we dealt with at this property was gold standard. Thank you for making our mini-vacation so wonderful.
1 nacht verbleven in december 2023
Reactie van Front Desk op 31 dec 2023
Thank you so much. Your feedback is truly appreciated by our team at the Lex Hotel. Come back anytime and we look forward to providing you with helpful service once again.

8/10 – Goed

Anthony

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Front Desk op 31 dec 2023
Thank you for taking the time to review us, we look forward to hosting you on your next visit to NYC.

10/10 – Uitstekend

Carmen

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastic location! Quiet and comfortable.
1 nacht verbleven in december 2023
Reactie van Front Desk op 31 dec 2023
Thank you for sharing your helpful feedback about our hotel following your recent stay. Our staff would love to welcome you back again soon for another enjoyable experience.