Dear Stijn, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Virgin Hotels New York. We look forward to your return and wish you all the best with your future travels.Sincerely,Denise LunaGeneral Manager

Thank you, Wendy!

Dear Michiel,I sincerely apologize for the problem with your amenity fee and housekeeping issues. We have credited you 100 on your AMEX credit card to make amends. We do hope you return, and if you do, please let me know personally.Todd Todd OrlichVice President Operations Virgin Hotels

Dear Christian,Thank you for the feedback, and we look forward to welcoming you back soon. Until then, please let us know if we can help you further!Your Virgin Hotels New York City Team

Dear Abdullah, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Denise Luna,General Manager

Dear Marat, Thank you for the outstanding review of your stay at Virgin Hotels New York. We are thrilled to read that you loved our excellent accommodations along with the delicious food we served at our on-site bar and restaurant. For your next visit, we're excited to let you know that you can now reserve a spot at our serene Exhale Spa for some well-deserved relaxation.Sincerely,Denise Luna,General Manager

Dear Suhanna, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Sincerely,Denise Luna,General Manager

Dear Damjana, We're thrilled to see your great rating! Your satisfaction is important to us, and we are glad you enjoyed your stay. During your next visit to Virgin Hotels New York, don't miss out on the chance to book a session at our Exhale Spa, now open for reservations!Sincerely,Denise Luna,General Manager

Dear Mindia, We are pleased to receive your generous rating for Virgin Hotels New York. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. As you plan your next stay with us, we're pleased to announce that reservations are now available for our Exhale Spa. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Sincerely,Denise Luna,General Manager

Dear Bernice, Thank you for the outstanding review of your stay at Virgin Hotels New York. We are thrilled to read that you thoroughly enjoyed our well-appointed accommodations and found us at an excellent value. It was a pleasure serving you, and we look forward to hosting you again.Sincerely,Denise Luna,General Manager

Dear Jared, Thank you for being our guest and for the great rating! It is excellent to learn how much you enjoyed your time at Virgin Hotels New York and that we exceeded all of your expectations. While planning your next stay with us, don't forget to reserve some time at Exhale Spa; the perfect complement to your city escape.Sincerely,Denise Luna,General Manager

Dear Nayiri, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Sincerely,Denise Luna,General Manager

Dear Gideon, Thank you for the excellent review of your stay at Virgin Hotels New York. We are thrilled to read that you thoroughly enjoyed our well-appointed accommodations along with the lobby. As you plan your next stay with us, we're pleased to announce that reservations are now available for our Exhale Spa.Sincerely,Denise Luna,General Manager

Dear Plamen, We appreciate your excellent rating and are delighted to know that you enjoyed your time with us and had an outstanding stay. During your next visit to Virgin Hotels New York, don't miss out on the chance to book a session at our Exhale Spa, now open for reservations!Sincerely,Denise Luna,General Manager

Dear Dennis, Thank you for choosing Virgin Hotels New York and for your excellent rating. We are delighted to know that you enjoyed many aspects of your visit and had a pleasant stay. Having said that, we have taken additional note of your comments regarding the valet and will address this properly so we can avoid this in the future. We are grateful for your patience and hope to see you soon.Sincerely,Denise Luna,General Manager

Dear Taylor, Thanks for the outstanding rating! We are delighted your time at Virgin Hotels New York was so great, as we always strive for excellence. For your next visit, we're excited to let you know that you can now reserve a spot at our serene Exhale Spa for some well-deserved relaxation.Sincerely,Denise Luna,General Manager

Dear Breighanna, Thank you for the excellent review. We are thrilled we met your expectations for a fantastic stay at Virgin Hotels New York. We're excited to inform you that our Exhale Spa is now accepting reservations, and we hope you revisit soon!Sincerely,Denise Luna,General Manager

Dear Jie, Thank you for your review. Although your rating does not reflect your review, we are pleased to know you enjoyed your overall time with us and had a pleasant stay. It was a pleasure hosting you, and we hope to have the chance to do so again in the future.Sincerely,Denise Luna,General Manager

Dear Ron, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely,Denise Luna,General Manager

Dear Burak, Thank you for reviewing your stay at Virgin Hotels New York and for your kind rating. We are delighted to know that you loved many aspects of your visit and had a pleasant stay. Having said that, we have taken additional note of your comments as we strive to enhance our guest experience. As you plan your next stay with us, we're pleased to announce that reservations are now available for our Exhale Spa.Sincerely,Denise Luna,General Manager

Dear Brianna, We appreciate you taking the time to leave your kind rating for Virgin Hotels New York. Your satisfaction is important to us; therefore, we are thrilled to have met your expectations. We're excited to inform you that our Exhale Spa is now accepting reservations, and we hope you revisit soon!Sincerely,Denise Luna,General Manager

Dear James, Thank you for being our guest and for taking the time to review your experience at Virgin Hotels New York. It's so nice to know you found your room comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. We are delighted to read you had a great time at the on-site bar. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Our Exhale Spa is now welcoming reservations! We would love to have you enjoy a rejuvenating experience during your next visit.Sincerely,Denise LunaGeneral Manager

Dear Mikael, Thank you for the perfect rating. We are glad you had a wonderful time at Virgin Hotels New York. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. For your next visit, we're excited to let you know that you can now reserve a spot at our serene Exhale Spa for some well-deserved relaxation.Sincerely,Denise LunaGeneral Manager

Dear Frank, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Virgin Hotels New York. We hope to welcome you again soon. Our Exhale Spa is now welcoming reservations! We would love to have you enjoy a rejuvenating experience during your next visit.Sincerely,Denise LunaGeneral Manager

Dear Cortney, Thank you for being our guest and for the kind remarks about our hospitality. It is truly our staff that makes our hotel stand out. They strive to go above and beyond to welcome and assist all of our guests. We also value your additional feedback regarding the water pressure and have shared it with our team to improve future guest experience. We appreciate your feedback and look forward to hosting you again at Virgin Hotels New York. While planning your next stay with us, don't forget to reserve some time at Exhale Spa; the perfect complement to your city escape.Sincerely,Denise LunaGeneral Manager

Dear Sade, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. During your next visit to Virgin Hotels New York, don't miss out on the chance to book a session at our Exhale Spa, now open for reservations!Sincerely,Denise LunaGeneral Manager

Dear Mr. Carlos, Thank you so much for the perfect rating of your time at Virgin Hotels New York. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area. Our Exhale Spa is now welcoming reservations! We would love to have you enjoy a rejuvenating experience during your next visit.Sincerely,Denise LunaGeneral Manager

Dear Jens, It is always encouraging to receive positive feedback from our guests, and we thank you for sharing your kind remarks about our prime location and beautiful property. We also appreciate you mentioning or devoted staff. However, we regret not meeting all of your expectations and have taken note of your comments. Thank you for staying at Virgin Hotels New York, and we hope you choose to create more great memories with us whenever your travels bring you back to the city!While planning your next stay with us, don't forget to reserve some time at Exhale Spa; the perfect complement to your city escape.Sincerely,Denise LunaGeneral Manager

Dear Warren, Thank you for staying at Virgin Hotels New York. We were delighted to learn how much you enjoyed your spacious guest room and that you slept well during your visit. Our staff does a wonderful job maintaining our accommodations, and it will be a pleasure to share your kind remarks with them. For your next visit, we are excited to let you know that you can now reserve a spot at our serene Exhale Spa for some well-deserved relaxation.Sincerely,Denise Luna,General Manager

Dear Jordan, Thank you for your fantastic review of Virgin Hotels New York. We were happy to read how much you liked our hotel, including our spacious rooms with stunning views. Many of our guests appreciate having the extra space, and we are glad you did, too. As you plan your next stay with us, we are pleased to announce that reservations are now available for our Exhale Spa.Sincerely,Denise Luna,General Manager

Dear Suzanne, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Denise Luna,General Manager

Dear Olushola, Thank you for being our guest, and we are delighted to know that you had an excellent stay. We are especially glad your suite provided the comforts you expected and that you enjoyed the spectacular views. We are also thrilled you loved our delicious breakfast and that our devoted associates took good care of you. During your next visit to Virgin Hotels New York, don't miss out on the chance to book a session at our Exhale Spa, now open for reservations!Sincerely,Denise Luna,General Manager

Dear David, Thank you for your perfect rating. We are glad you had a great time with us. We are pleased to say that our Exhale Spa is now open for reservations, offering a tranquil retreat to enhance your next stay with us at Virgin Hotels New York.Sincerely,Denise Luna,General Manager

Dear Stacy, Thank you for taking the time to share about your visit to our hotel. We apologize for the issues you experienced with our WiFi during your stay. We understand how important it is for our business travelers to stay connected; we are grateful for your patience and for bringing this to our attention. We hope the rest of your stay was comfortable. On your next visit, we are happy to share that our Exhale Spa is now open for reservations. Enhance your stay at Virgin Hotels New York with our exceptional spa services!Sincerely,Denise Luna,General Manager

Dear Besmir, Thank you for the kind review of Virgin Hotels New York. We are thrilled to read about your fantastic stay and how much you enjoyed our beautiful property. We work hard to deliver a great experience for all of our guests so we celebrate reviews such as yours. Our Exhale Spa is now welcoming reservations! We would love to have you enjoy a rejuvenating experience during your next visit.Sincerely,Denise Luna,General Manager

Dear Robyn, It was a pleasure to read your fantastic review of the Virgin Hotels New York. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. We are also glad you loved our well-appointed accommodations with stunning views, ideal location, and abundant amenities. Our Exhale Spa is now welcoming reservations! We would love to have you enjoy a rejuvenating experience during your next visit.Sincerely,Denise Luna,General Manager

Dear Alexandra, Thanks for the outstanding rating! We are delighted your time at HOTEL was so great, as we always strive for excellence. On your next visit, we're happy to share that our Exhale Spa is now open for reservations. Enhance your stay at Virgin Hotels New York with our exceptional spa services!Sincerely,Denise Luna,General Manager

Dear Burtrum, Thank you for the great rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted to read that our location was convenient for your plans in addition to the wonderful service you received from our staff. We appreciate you mentioning the time utilizing our amenities. We look forward to seeing you on your next visit.Sincerely,Denise Luna,General Manager

Dear Donald, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. During your next visit to Virgin Hotels New York, don't miss out on the chance to book a session at our Exhale Spa, now open for reservations!Sincerely,Denise Luna,General Manager

Dear Mitchell, Thank you for posting your feedback and sharing it with fellow travelers. It is nice to read that you thoroughly enjoyed the comforts of our suites as well as our stunning views. Thank you again for taking the time to write about your stay at Virgin Hotels New York. Our Exhale Spa is now welcoming reservations! We would love to have you enjoy a rejuvenating experience during your next visit.Sincerely,Denise Luna,General Manager

Dear Taras, Thank you for your gracious review of Virgin Hotels New York. We are glad our location was convenient for everything you wanted to do on this trip. On your next visit, we're happy to share that our Exhale Spa is now open for reservations. Enhance your stay at Virgin Hotels New York with our exceptional spa services!Sincerely,Denise Luna,General Manager

Dear Anthimos, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely,Denise Luna,General Manager

Dear Nanda, Thank you for choosing Virgin Hotels New York. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. As you plan your next stay with us, we're pleased to announce that reservations are now available for our Exhale Spa.Sincerely,Denise Luna,General Manager

Dear Yi-Chen, We appreciate you taking the time to write a review about your recent visit to Virgin Hotels New York. Your feedback is essential to us, primarily as a new hotel. Our Exhale Spa is now welcoming reservations! We would love to have you enjoy a rejuvenating experience during your next visit. Thank you for choosing us for your visit to our beautiful city, and we look forward to having another occasion to host you in the future. Sincerely,Denise Luna,General Manager

Dear Renee, It was a pleasure to read your fantastic review of the Virgin Hotels New York. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. We are also glad you loved our well-appointed accommodations with stunning views. Our Exhale Spa is now welcoming reservations! We would love to have you enjoy a rejuvenating experience during your next visit. Sincerely,Denise Luna,General Manager

Dear Daniel, Thank you for the perfect rating of Virgin Hotels New York. We are thrilled to read about your fantastic stay and how much you enjoyed our beautiful property. We work hard to deliver a great experience for all of our guests so we celebrate reviews such as yours. During your next visit to Virgin Hotels New York, don't miss out on the chance to book a session at our Exhale Spa, now open for reservations!Sincerely,Denise Luna,General Manager

Dear Sadrish, Thank you for the outstanding review of your stay at Virgin Hotels New York. We are thrilled to read that you thoroughly enjoyed our well-appointed accommodations in addition to the exceptional service from our devoted associates. Our Exhale Spa is now welcoming reservations! We would love to have you enjoy a rejuvenating experience during your next visit.Sincerely,Denise Luna,General Manager

Dear Samantha, Thank you for selecting Virgin Hotels New York and for your kind rating. We are delighted to know that you loved the attentive service from our devoted associates. However, we regret not meeting some of your expectations with the dining. We are grateful for your feedback and hope to have another opportunity to host you in the future.Sincerely,Denise Luna,General Manager

Dear Barbara, Thank you for the perfect rating of the Virgin Hotels New York. We are delighted we met all of your expectations. For your next visit, we're excited to let you know that you can now reserve a spot at our serene Exhale Spa for some well-deserved relaxation.Sincerely,Denise Luna,General Manager