Lobby

Beoordelingen van Howard Johnson by Wyndham Newburgh/West Point

2 out of 5

Beoordelingen

6,0
Gastenscore: 10 - Uitstekend. 174 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 223 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 182 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 197 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 225 van 1001 beoordelingen" "

6,0/10

Netheid

7,2/10

Personeel en service

5,2/10

Voorzieningen

5,2/10

Staat van de accommodatie en faciliteiten

5,2/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overnachting wordt verkocht "met ontbijt". Dit bestaat uit koffie/thee met candybar. Ik ben niet veeleisend voor ontbijt maar dit kun je echt geen ontbijt noemen. Het zal zijn vanwege het feit dat ze aan het updaten zijn, maar dat gaat heel langzaam denk ik. Je ziet geen materieel etc van bouwwerkzaamheden staan bijvoorbeeld. Kamer was op zich schoon, bedden goed ( wij hadden 1 extra bed nodig, dat was een erg slecht bed) maar stukken tapijt zaten los, schuifdeur naar buiten kon je door kier bij kozijn zo naar buiten kijken, fohn werkte niet, geen glaswerk oid op kamer om bijv water te drinken en hotel maakt een sterk uitgewoonde indruk. Beter zou zijn om hotel tijdje te sluiten en updaten voor de boel weer open gaat. Deze situatie levert alleen maar slechte recensies op.
1 nacht verbleven in augustus 2023
Reactie van Management op 23 aug 2023
Beste gewaardeerde gast,Wij verontschuldigen ons oprecht voor uw ervaring bij ons en verzekeren dat we er hard aan werken om uw volgende verblijf nog beter te maken. Er is nota genomen van uw zorgen. We werken eraan om deze problemen op te lossen!

6/10 – Redelijk

Stephen

Reisde met partner
Old property
1 nacht verbleven in mei 2024

8/10 – Goed

Yvan

Reisde met familie
Positief: Personeel en service, voorzieningen
Good hotel for the price.
1 nacht verbleven in mei 2024

6/10 – Redelijk

Renita

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Pros: location, staff was very friendly and helpful, room was clean and they had updated decor in room. Cons: not a welcoming approach as lobby entrance is in weird location, NOTE THERE IS NO ELEVATOR(but front desk asked if I’d prefer 1st or 2nd floor room), right next to highway so loud and the patio light is on all night with a curtain that didn’t completely block it. All in all, worth the convenience.
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Nadia

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room smell terrible is suppose no smoking, but the hall way smell terrible, for me is unsafe, because the principal door is broken. I can’t sleep for the odor a cigarette
1 nacht verbleven in mei 2024

6/10 – Redelijk

KARLA MARGARITA

2 nachten verbleven in mei 2024

10/10 – Uitstekend

Chastity

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

4/10 – Matig

Maxime

Negatief: Netheid, staat van de accommodatie en faciliteiten
The premises aren’t very clean. The digital keys were not working. The lights outside the room can’t be turned off and it’s very annoying at night. Breakfast menu is very limited (some breads and coffee).
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Mary

Positief: Netheid, personeel en service
Outdated.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Roxanne

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I did have a patio but wasn’t able to go out there. The door wouldn’t open. Oops & I did have a microwave but it didn’t have the plate inside.
2 nachten verbleven in mei 2024

4/10 – Matig

Scott

Reisde met familie
Negatief: Voorzieningen
I just returned home from a 16 day trip to see family and friends. I stayed at 5 different motels along the way. Of all the locations this was the overall worst. There was a spoon used to cook drugs left in the room. There was no refrigerator, no coffee maker, no cups. The breakfast buffett had the least amount of items available in any buffet I've seen. And, on top of all this it had the highest room rate of all the motels I stayed in during this trip. I would never re-book this location.
1 nacht verbleven in mei 2024

4/10 – Matig

Lawrence

Negatief: Netheid
The place was very run down, it smelled and they didn't have breakfast as advertised. The evening shift staff was friendly at least
1 nacht verbleven in december 2023

10/10 – Uitstekend

Yedidia

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Will op 2 mei 2024
Thank you for your 5 star review.

4/10 – Matig

Peyton

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Blood stains on the floor. Unfriendly and awkward staff.
1 nacht verbleven in april 2024
Reactie van Will op 2 mei 2024
Thank you for your review. The stain in the carpet is from hair dye. We are working on getting it removed or replace.

4/10 – Matig

Louisette

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Will op 2 mei 2024
Thank you

2/10 – Ontzettend slecht

Denny, Bronx

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The posting on your website said that the location had breakfast but the only thing the give was granola bars and coffee. The location didn’t look good and it looked unsafe. Also the morning from desk attendant was very rude.
2 nachten verbleven in april 2024
Reactie van Howard Johnson op 15 apr 2024
Thank you for your feedback. We do apologize for not meeting your standards with the Breakfast. We hope you do give us a chance in the Future when in the area

10/10 – Uitstekend

Krystal

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
quiet and efficient
1 nacht verbleven in april 2024
Reactie van Howard Johnson op 15 apr 2024
Thank you for your feedback we do hope you stay with us again when in the area

2/10 – Ontzettend slecht

Lhawang, Beacon

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
No hot water ...
1 nacht verbleven in april 2024
Reactie van Howard Johnson op 15 apr 2024
Thank you for your feedback we do apologize for any inconvenience caused by during your stay with there being no hot water. We do hope you give us a chance when in the area

4/10 – Matig

Joseph

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Benny op 13 apr 2024
Thank you for your feedback we really do appreciate we are sorry to hear we did not meet your standards, We hope you stay with us again when in the area

4/10 – Matig

Raymond

Negatief: Staat van de accommodatie en faciliteiten
Definitely needs to be updated in the bathroom, and tv limited channels and poor quality-very fuzzy screen. Totally ripped up chair. No mirror. No fridge. No microwave. No coffee machine. Only 1 bath towel. And the hallways stunk. Would not stay again nor recommend.
1 nacht verbleven in april 2024
Reactie van Guest Service op 13 apr 2024
Thank you for your feedback we really do appreciate we are sorry to hear we did not meet your standards, We hope you stay with us again when in the area

4/10 – Matig

pierre

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Sur internet les photos sont pas mal , mais en réalité c' est une autre chanson, assez aprèune visite de la chambre il était impossible de coucher sur place.impossible de voir la chambre avant,,et aucun petit déjeuner cela vient de me coûter une chambre.trouver autre hôtel près de celui ci.
1 nacht verbleven in april 2024
Reactie van Guest Service op 13 apr 2024
Thank you for your feedback we really do appreciate we are sorry to hear we did not meet your standards, We hope you stay with us again when in the area

4/10 – Matig

vanessa

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Place was clean and smelled good but no elevator to get from first floor to second floor so if you have a lot of bags then you have to carry them up 2 flight of stairs
3 nachten verbleven in maart 2024
Reactie van Benny op 13 apr 2024
Thank you for your feedback we really do appreciate we are sorry to hear we did not meet your standards, We hope you stay with us again when in the area

4/10 – Matig

Debbie

Reisde met partner
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Surprised there was no fridge or microwave, and just nut bar for breakfast, seriously was disappointing for a HJ
1 nacht verbleven in maart 2024
Reactie van Benny op 2 apr 2024
Thank you for your feedback we do appreciate it we do apologize for not meeting your standards with the breakfast . I do hope you give us a chance in the future

2/10 – Ontzettend slecht

jeff

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place should be condemned. Whole building smells like mold and smoke. We did not stay. We walked into the room and took a quick look. Carpet had rips and a large stain that looked like blood. Chair was all tattered. Bathroom has loose tiles and caulk falling off. Doors were heavy metal, like a jail cell. The whole place was smelly, dirty and felt like a horror movie. I've stayed in plenty of lackluster hotels, but I've never walked out before this. Worst part was the manager at the desk guaranteed me a refund. Said she would handle it and I didn't need to contact Expedia. She never did. And Expedia refused to offer a voucher. Awful experience all around.
2 nachten verbleven in maart 2024
Reactie van Benny op 2 apr 2024
Thank you for your feedback we do apologize for not meeting your standards with the room. We are renovating our rooms to give guest a memorable experience. Your reservation was booked through a third party and it was pre paid non refundable. I do apologize for the inconvenience

10/10 – Uitstekend

Ernest

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Is spacious and comfortable rooms
1 nacht verbleven in maart 2024
Reactie van Benny op 16 mrt 2024
Thank you for your feedback we do appreciate it we hope you do stay with us again when in the area

10/10 – Uitstekend

Shenaya

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Benny op 8 mrt 2024
Thank you for your feedback, we do are glad we were able to meet your expectations, we hope you stay with us again

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in februari 2024
Reactie van Benny op 24 feb 2024
Thank you for your review we do apologize for not meeting your expectations we do hope you stay with us again when in the city

8/10 – Goed

charles

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Check out time is 11am. I went to get coffee and returned to the room at 10am. The cleaning lady was in my room. She drink my ice tea in the refrigerator. She was eating my potato chips, and she stole a gift i had on the dresser. I was so disgusted about her being in my room and eating my stuff i totally forgot about the gift. I called the property around noon and they retrieved the gift for me.
1 nacht verbleven in februari 2024
Reactie van Benny op 20 feb 2024
Thank you for your feedback I do apologize for the inconvenience you experienced with the housekeeping staff.We have addressed this issue with the housekeeping staff once again we do apologize for the inconvenience caused

2/10 – Ontzettend slecht

Peter

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Benny op 16 feb 2024
Thank you for your feedback we do appreciate it . We are saddened to hear we did not meet your standards we do hope you give us a chance in the future

10/10 – Uitstekend

Marcus

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice staff up to date rooms
2 nachten verbleven in februari 2024
Reactie van Benny op 13 feb 2024
Thank you so much for your feedback this will be shared with the staff to motivate them to provide more exceptional service. We hope to see you again when in the area

4/10 – Matig

Jimmy

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
It says lunch included but we were allowed a soft bar, that’s all! nor coffee!
1 nacht verbleven in december 2023
Reactie van Benny op 13 feb 2024
Thank you for your feedback we are do apologize for the breakfast not meeting your standards. We do hope you give us another chance when in the area

10/10 – Uitstekend

Helmont

Reisde met familie
Positief: Personeel en service
Not up to date and a funky smell
1 nacht verbleven in februari 2024
Reactie van Benny op 4 feb 2024
Thank you for your review we will share your comments wirth housekeeping to improve our services.

10/10 – Uitstekend

Nayely

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Benny op 26 jan 2024
Thank you for your feeddback we really do appreciate it we hope you do stay with us again when in the area

4/10 – Matig

Michael

Negatief: Staat van de accommodatie en faciliteiten
Hotels.com Let Me Down
The worst thing is there was no free breakfast - they had a few granola bars out. They stopped serving breakfast 6 months ago. I blame Hotel.com for not informing me - if I had known I wouldn’t have stayed here.
1 nacht verbleven in januari 2024
Reactie van Benny op 21 jan 2024
Thank you for taking the time to tell us about your experience at Howard Johnson by Wyndham Newburgh/West Point. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear your were misinformed about the breakfast . Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Howard Johnson, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 – Uitstekend

Mohamed

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
7 nachten verbleven in december 2023
Reactie van Benny op 21 jan 2024
Thank you for your feedback we do hope ypu stay with us again when in the area

4/10 – Matig

Charles

Reisde met familie en kleine kinderen
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It all started, at check-in, by the clerk telling us that the room we booked (it was a acessible room for reduce mobility persons because it was the less expensive) was unavailable and that we needed to pay 10$ more for an other room with 2 beds. She told us that they wanted to keep that room in case some persons needs it (which is totally fine!) but that the same room was 10$ more. We argued for a good 15 mins and she finally called the manager who said it was OK for us to keep the room that we paid for. Also the reservation we made with Expedia was advertising a room with breakfast included but there was none. The breakfast was in fact old coffee in a thermos and one "val nature" granola bar to go. Not my minimum for breakfast. I am very disappointed and dissatisfied because I felt like the clerk tried to scam me and that we took that room mostly because there was a breakfast included (way more easier in the morning with the kids) and we ended up paying for an acceptable breakfast elsewhere.
1 nacht verbleven in januari 2024
Reactie van Benny op 11 jan 2024
Thank you for taking the time to tell us about your experience at Howard Johnson by Wyndham Newburgh/West Point. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you has issues with the Front Desk agent during check in and also the the description of breakfast on the third party website. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Howard Johnson, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Benadicta Ansahbenny@hojonew.com

8/10 – Goed

Tracy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Benny op 11 jan 2024
Thank you for taking the time to tell us about your experience at Howard Johnson by Wyndham Newburgh/West Point. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Howard Johnson, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 – Matig

Sanjukta

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Benny op 2 jan 2024
Thank you for your feedback we do aplogize for not meeting your expectation and standards , we do hope you give us a chance in the future to provide you with the exceptional service we are known for.

10/10 – Uitstekend

nadia

1 nacht verbleven in december 2023
Reactie van Benny op 2 jan 2024
Thank you for your feedback we do appreciate it we hope you stay with us again when in the area

2/10 – Ontzettend slecht

Timothy

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I found this property to be unsafe and alarmingly in poor condition. There were just a couple cars in the lot. No sign on the building. Trash piled in the stairwell exit . No one around. I made a very poor decision paying for a room here. Won't make that mistake again.
Reactie van Benny op 2 jan 2024
Thank you for your comments Timothy we do apologize for not meeting your expectations. We will be sharing your comments with the staff so we can improve our services we hope you do give is a chance in the future to provide you with the exceptional services we are known for

4/10 – Matig

Brian

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Honestly stay there only if you have to…
2 nachten verbleven in oktober 2023
Reactie van Benny op 2 jan 2024
Thank you for your feedback we do apologize for not meeting your expectations your comments will be used to coach the team to provide exceptional service when stay with us again

6/10 – Redelijk

David

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
Clean and well priced. No hot water in the morning. The person at the desk didn't really seem to care.
1 nacht verbleven in november 2023
Reactie van Benny op 2 jan 2024
Thank you for your feedback we do apologize for any inconvenience caused during your stay with there being no hot water in the morning. We take every concern very seriously and we will be addressing it wih the staff.

6/10 – Redelijk

Ilda

Reisde met partner
Negatief: Voorzieningen
It looked deserted.
1 nacht verbleven in november 2023
Reactie van Benny op 2 jan 2024
Thank you for your feedback we are under going a lot of renovations to improve our appearance we do hope you stay with us again when in the area.

10/10 – Uitstekend

Linda

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had a one night stay with husband. It’s quiet and just a little dated.
1 nacht verbleven in november 2023
Reactie van Benny op 2 jan 2024
Thank you for your feedback we are glad you enjoyed your stay with us we hope you stay with us again when in the city

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
1 nacht verbleven in november 2023
Reactie van Benny op 2 jan 2024
Thank you for staying with us we do apologize for any inconveince experinced during your stay I hope you do stay with us again when in the city

2/10 – Ontzettend slecht

Yasar

2 nachten verbleven in mei 2023
Reactie van Guest Service op 14 nov 2023
Dear Yasar,Thank you for your feedback, we are very sorry to see you did not have a positive experience at our facility. We hope to improve where we have fallen short for you to have better hotel experience!

10/10 – Uitstekend

Carmen, Killeen,

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in november 2023
Reactie van Guest Service op 14 nov 2023
Dear Carmen,Thank you for your feedback, we appreciate you taking the time to let us know about your experience with us ! We are so happy you enjoyed your stay with us. We hope to see you again here when your in the Newburgh area.

2/10 – Ontzettend slecht

Amit

Negatief: Netheid, staat van de accommodatie en faciliteiten
dirty, smelly room, nonfunctioning toilet, breakfast is coffee/tea alone, unkempt and rundown appearance. best to Avoid if possible
2 nachten verbleven in oktober 2023
Reactie van Management op 4 nov 2023
Dear Amit,Thank you for your feedback, we are very sorry to see you did not have a positive experience at our facility. We hope to improve where we have fallen short. We hope that you give us another chance to give a better hotel experience!

10/10 – Uitstekend

Tracy

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Hojo team op 4 nov 2023
Dear Tracy,Thank you for your feedback regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice Hojo of your lodging needs, and we hope to welcome you again in the future. Sincerely

2/10 – Ontzettend slecht

Boris

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Outdated property. No breakfast was served, but coffee and cereal bars.
1 nacht verbleven in oktober 2023
Reactie van Hojo team op 4 nov 2023
Dear Boris, Thank you for the taking the time to let us know about your experience, we deeply regret that you had such a negative experience with us and we are currently working to improve our standards ! Your concerns have been noted and will be addressed ! We will work hard to improve every guest's experience with us.