Sportfaciliteiten
Beschikbaarheid controleren

Beoordelingen van Novotel Newcastle Airport

3 out of 5
Novotel Newcastle Airport
Ponteland Road Kenton Newcastle, Newcastle-upon-Tyne, England

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 314 van 975 beoordelingen" "
Gastenscore: 8 - Goed. 442 van 975 beoordelingen" "
Gastenscore: 6 - Redelijk. 137 van 975 beoordelingen" "
Gastenscore: 4 - Matig. 53 van 975 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 29 van 975 beoordelingen" "

8,4/10

Netheid

8,4/10

Personeel en service

7,8/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

Beoordelingen

4/10 – Matig

Koen

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Niet volgens standaard 'Novotel' hotels
Voor de derde keer in dit hotel, maar nu de laatste keer. Kamer aan zijde snelweg wordt lawaai van verkeer niet gedempt, het lijkt alsof de raam open staat. Geen airco en raam openzetten door extra lawaai niet mogelijk. Zwembad gesloten en stond niet aangegeven op website / bij boeking. Restaurant ruimte 's avonds niet geopend, reeds gedekt voor ontbijt. Tafels in bar niet afgeruimd, waardoor je moet wachten om plaats te nemen tot een tafel vrijgemaakt wordt. Ontbijt uitgebreid en ok.
1 nacht verbleven in september 2018
Reactie van GM op 15 mei 2019
Dear Koen Seit Sie im September hier waren, hat sich viel verändert. Wir würden uns freuen, wenn Sie uns eine weitere Gelegenheit geben würden

8/10 – Goed

Van Leersum, Haler

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
comfortable hotel with good restaurant facility
We stayed for the second time this year in this hotel. Good situated near the A1 (as we were travalling by car). The rooms are comfortable and spacious (although we had a standard room). The staff is very very friendly and responds quickly to questions.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
goed
Prima hotel, lekkere bedden en goed eten. Leuk zwembad rustige omgeving.

10/10 – Uitstekend

Abram

3 nachten verbleven in juni 2020
Reactie van Guest Services Manager op 5 jul 2020
Thank you very much for your kind review, 10/10! We hope to welcome you again in the future

6/10 – Redelijk

Roger

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
No staff at all in hotel
It was pleasant enough once we found a member of staff and checked in.
1 nacht verbleven in juni 2020
Reactie van Guest Services Manager op 20 jun 2020
Thank you for your feedback. I'm glad that overall your stay was a good one. I'm sorry to hear that you had a slight delay upon checking-in. We hope we will be welcoming you back again soon.

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place, great staff look like I’ll be using Novotel Newcastle for the next few weeks
2 nachten verbleven in mei 2020
Reactie van M Sutherland, Front Office Manager op 25 mei 2020
Thank you for taking the time to write a review. I'm delighted the team are making you feel welcome and that you're thoroughly enjoying your stay. We look forward to having you with us for the next few weeks

10/10 – Uitstekend

Sharon

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing staff
Thanks for making a difficult trip easier
1 nacht verbleven in mei 2020
Reactie van M Sutherland, Front Office Manager op 22 mei 2020
Thank you very much for your kind review. I am glad to hear that the team were able to make your difficult visit easier. I hope we will see you again in future under better circumstances.

10/10 – Uitstekend

Susan, Penrith

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The only complaint The sign is very misleading, you think that the hotel is there, and it's not.
1 nacht verbleven in februari 2020
Reactie van Guest Services Manager op 1 mrt 2020
thank you for your feedback. I'm delighted that you've had a wonderful stay with us! We hope to see you again soon.

8/10 – Goed

grant

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Pillows?????
Very enjoyable stay, with new hotel looking good. The only problem we had was the pillows we had were of the poorest quality and had an impact on our sleep on both nights. I was very surprised with the pillows as everything else exceeded my expectations.
2 nachten verbleven in februari 2020
Reactie van Guest Services Manager op 1 mrt 2020
Thank you for your feedback. I'm glad to hear that overall your stay was a good one. I'm sorry to heat that the pillows in your room weren't to your liking. The team hope they'll be welcoming you back again soon!

6/10 – Redelijk

susan

Negatief: Netheid
1 nacht verbleven in februari 2020
Reactie van Customer services op 17 feb 2020
Dear Susan Thank you for reviewing the Novotel Newcastle Airport We will share your ratings with the team

4/10 – Matig

Geverifieerde reiziger

1 nacht verbleven in januari 2020
Reactie van M Sutherland, Front Office Manager op 31 jan 2020
I'm sorry to see that you were disappointed with your recent stay with us. We'd love to hear more on how we could have provided a better service to you.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
City dropover
Excellent comfort & handy location for metro transit
1 nacht verbleven in januari 2020
Reactie van M Sutherland, Front Office Manager op 31 jan 2020
Thank you for taking the time to write a review. I'm glad to hear you had a great stay and we look forward to seeing you again!

6/10 – Redelijk

Colin

Zakenreiziger
Positief: Comfort kamer
Gym advertised but closed, pool changing facilities very poor, dirty and tired
1 nacht verbleven in januari 2020
Reactie van M Sutherland, Front Office Manager op 31 jan 2020
Thank you for taking the time to provide us with feedback following you recent stay. I'm sorry to hear that you were disappointed with the leisure facilities during your stay with us. As I'm sure you noticed we are currently under refurbishment and many issues such as you have mentioned are due to be resolved. I hope you might consider staying again in the future to see the finished product.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel had great facilities for being so reasonably priced.
1 nacht verbleven in januari 2020
Reactie van M Sutherland, Front Office Manager op 31 jan 2020
Thank you for your kind feedback. It's great to hear you found your stay to be great value for money and we look forward to welcoming you back again in the near future.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2020
Reactie van M Sutherland, Front Office Manager op 31 jan 2020
Thank you for your very kind review! We're delighted you had a great stay, see you again next time!

6/10 – Redelijk

Samuel

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Not Very Happy For a long standing customer
I booked a room for 2 separate beds and received one double bed to share with my male friend which was not what I bargained for. Hotel staff was very blazay about it. I booked a room that was said to have 1 double bed, 1 single bed and a double sofa bed. I ended up with 1 double bed. To this very moment I’ve not yet managed to speak to Hotels.com as they are too busy and this is who the hotel says I need to speak to as this room is no longer available at all at the hotel.
1 nacht verbleven in december 2019
Reactie van M Sutherland, Front Office Manager op 31 jan 2020
I'm sorry to hear that you were disappointed following your recent stay with us. Unfortunately a twin room wasn't requested in advance and so wasn't prepared in advance. I sincerely apologise for any inconvenience caused. I do hope this misunderstanding will not taint your view of your previous good experiences with us and we do hope to be welcoming you back again in the future.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2019
Reactie van M Sutherland, Front Office Manager op 31 jan 2020
Thank you for your kind review, we look forward to welcoming you back next time!

8/10 – Goed

Sean

Reisde met familie
Positief: Personeel en service, comfort kamer
Xmas Stop over
Late booking, so we didn’t get one of the refurbed rooms but it was fine for one night. Staff excellent but pool area does need some love and attention if not a deep clean. Food in bar decent as well. Staff made it a short but pleasant stay
1 nacht verbleven in december 2019
Reactie van M Sutherland, Guest Services Manager op 30 dec 2019
Thank you for your kind review. Very glad to hear you had a great stay with us! I'll see you next time, hopefully you will be able to sample one of our new rooms by that time!

10/10 – Uitstekend

Julie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2019
Reactie van M Sutherland, Guest Services Manager op 30 dec 2019
Thank you for your kind review 10/10!

10/10 – Uitstekend

Steve

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stevie Lambert
I was well greeted and had a clean comfortable room so thank you. I look forward to staying again real soon
1 nacht verbleven in december 2019
Reactie van M Sutherland, Guest Services Manager op 30 dec 2019
The staff will be very happy to hear they made you to feel welcome and we all can't wait but to welcome you back again soon!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was very clean very friendly staff and also very modern rooms for the price
1 nacht verbleven in december 2019
Reactie van M Sutherland, Guest Services Manager op 30 dec 2019
Thank you for your feedback. It's great to hear you had a fantastic stay and we look forward to seeing you again on your next trip!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Just a lovely convenient hotel,with lovely staff close to motorway ,airport and local shops
1 nacht verbleven in december 2019
Reactie van M Sutherland, Guest Services Manager op 30 dec 2019
Thank you for your very kind review! 10/10! We can't wait to see you again and again in the future!

6/10 – Redelijk

Ian

1 nacht verbleven in december 2019

10/10 – Uitstekend

Colette

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stayed one night before our early journey to disneyland... Amazing staff...lively and ckean and would definately recommendx
1 nacht verbleven in december 2019
Reactie van M Sutherland, Guest Services Manager op 6 dec 2019
Thank you very much for your kind review! It was great having you with us and the team will be delighted to hear your feedback. We can't wait to welcome you back again next time!

8/10 – Goed

Brenda

Reisde met familie
Positief: Netheid, personeel en service
Mostly great
Pool was very tired sauna took over an hour to get to temperature ,there was tread mills at pool side as there was no where else to store them apparently....bed in room was new and very firm and uncomfortable as where pillows...the staff where very attentive and genuinely friendly...the reception area was lovely as well as the floor we where on, looked like it had just been refurbished....very handy for shopping close by within walking distance.we’d stay again but would miss pool out till upgraded... overall a mostly pleasant stay..took my back a week to get pain free from an uncomfortable sleep.
1 nacht verbleven in november 2019
Reactie van M Sutherland, Guest services Manager op 30 nov 2019
Thank you for your detailed feedback. I'm delighted that you have had a overall good stay with us and I hope you will come back to see you again soon. As you say, we are refurbishing as there are some tired areas, I'm delighted you enjoyed our newly refurbished bedroom and I'm sure you will love the overall finished product come completion.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Kind friendly staff. Clean room . Nice pool but changing room in an unacceptable state.
1 nacht verbleven in november 2019
Reactie van M Sutherland, Guest Services Manager op 30 nov 2019
Thank you for your review. I'm glad that overall you stay was a good one and we look forward to seeing you some more in the near future. We do understand that there are some areas of the hotel which are a little tired and this is exactly why we are refurbishing many of those areas, the finished product will be well worth coming back for!

8/10 – Goed

Alban

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2019
Reactie van M Sutherland, Guest services Manager op 23 nov 2019
Thank you for your kind review, we look forward to seeing you more in the future!

8/10 – Goed

stephan

1 nacht verbleven in november 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The helpfulness of the staff and the location, within easy reach of the airport.
1 nacht verbleven in november 2019
Reactie van M Sutherland, Guest Services Manager op 17 nov 2019
Thank you for your kind feedback. I will share your comments with our team and I am certain it will serve as great motivation to them to continue to provide the best service they possibly can.

4/10 – Matig

Lee

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2019
Reactie van M Sutherland, Guest Services Manager op 17 nov 2019
Thank you for your kind review. I'm glad you had a great stay, see you again next time!

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Will never choose Expedia again who said they would guarantee me what was advertised but that was not fulfilled when I had arrived. The staff provided very poor service and my overall experience was terrible. Will never choose this hotel and certainly not through Expedia who failed to follow through on what was agreed and what u had paid for. Overall the worst experience I've ever had.
3 nachten verbleven in oktober 2019
Reactie van M Sutherland, Guest Services Manager op 17 nov 2019
Thank you for taking the time to write a review following your recent stay. I'm sorry to hear that your stay did not live up to expectations. We take all matters very seriously. Whilst we respect the choice to write a anonymous review we would love to hear more from you directly on the matter so that we can try to correct and issues and prevent these situations happening in the future in order to improve ourselves.

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Personeel en service
I liked the lobby and bar area the breakfast was also good
1 nacht verbleven in september 2019
Reactie van Guest Services Manager op 27 sep 2019
Thank you for your kind review! I'm very happy to hear that you are enjoying our new look hotel! I hope you'll be back again soon to see the progress as it continues.

8/10 – Goed

Ben

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in september 2019
Reactie van Guest Services Manager op 27 sep 2019
Thank you for your kind review! I hope to welcome you back again soon!

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Voorzieningen
Room very nice. Food terrible. Sent our mealback twice!
1 nacht verbleven in september 2019
Reactie van Guest services Manager op 5 sep 2019
Thank you for review. I'm glad you had a great stay but sorry to hear your meal fell short of expectations. I hope to see you again in the near future to give us the chance to better serve you again. Please let us know more details regarding your meal so we can try to improve our service in the future.

8/10 – Goed

Menaha

Reisde met familie
Positief: Netheid, comfort kamer
1 nacht verbleven in augustus 2019
Reactie van Guest Services Manager op 31 aug 2019
Thank you for your kind review, ?I hope to see you again in the future!

8/10 – Goed

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great location, good free parking facilities. Our special requests were also honoured. Staff generally very good, helpful and friendly. There was a breakfast waitress lady who seemed to struggle to find a smile for us but apart from this, we thoroughly enjoyed our stay in Newcastle.
3 nachten verbleven in augustus 2019
Reactie van M. White, Front Office Manager op 22 aug 2019
Thank you for taking the time to write a review. I'm very glad to hear you had a great stay with us and particularly that our staff made you well welcome. I'm sure this will serve as a great source of encouragement for them. I hope to see you again in the near future!

8/10 – Goed

Deniss

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2019
Reactie van M. White, Front Office Manager op 22 aug 2019
Thank you for your kind review! See you next time!

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff and good facilities. Enjoyed the pool.
1 nacht verbleven in augustus 2019
Reactie van M. White, Front Office Manager op 18 aug 2019
Thank you for your kind review. I'm delighted you had a great stay and I can't wait to welcome you back again!

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2019
Reactie van M. White, Front Office Manager. op 16 aug 2019
Thank you for your kind review! We hope to see you again next time!

6/10 – Redelijk

Amanda

Positief: Netheid, comfort kamer
Negatief: Personeel en service
2 nachten verbleven in augustus 2019
Reactie van M. White, Front Office Manager. op 16 aug 2019
Thank you for your review. We'd love to hear more from you about how we could've improved your recent stay with us!

8/10 – Goed

David

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
3 nachten verbleven in augustus 2019
Reactie van M. White, Front Office Manager op 16 aug 2019
Thank you for your review. I'm glad you had a good stay and I hope to see you again in the future!

6/10 – Redelijk

Kim

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Checking in just after midnight with 2 kids ( booked for 2 adults and 2 children) Room was very clean although the sofa bed wasn’t made up and didn’t even have bedding for us to make so 2 tired kids had to wait for staff to run about and get bedding. Rooms were absolutely roasting no air conditioning or fans Breakfast was an absolute shambles no clean tables no clean cutlery and staff didn’t have a clue Food was great however
1 nacht verbleven in augustus 2019
Reactie van M. White, Front Office Manager. op 16 aug 2019
Thank you for your feedback. I'm sorry to hear that on this occasion your stay fell short of expectations. Please be rest assured that this isn't usual practice at our hotel and we sincerely apologise for any inconvenience caused. We hope you might consider staying with us again in the future in order to give us another chance to better serve you.

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in augustus 2019
Reactie van M. White, Front Office Manager op 16 aug 2019
Thank you for taking the time to leave us a review! I'm delighted you had a great stay, see you next time!

6/10 – Redelijk

Alexis

Positief: Personeel en service
Cheap airport hotel needs renovation.
In need of huge decoration/renovation which is currently taking place. Did the job for a cheap airport hotel but thats all. Service was good considering.
1 nacht verbleven in juli 2019
Reactie van M. White, Front Office Manager. op 3 aug 2019
Thank you for your feedback, it's good to hear you had a good stay and as you rightly commented we are currently under refurbishment as we are looking to greatly improve the hotel. We hope to see you again in the future following its completion to see all of the exciting changes.

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Daughter & Boyfriend stay over near airport
Needed somewhere close to airport for my daughter and her boyfriend. Did the job perfectly. :-)
1 nacht verbleven in juli 2019
Reactie van M. White, Front Office Manager. op 3 aug 2019
Glad you had a great stay, we hope to see you again next time!

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2019
Reactie van M. White, Front Office Manager. op 20 jul 2019
Thank you for your review. We hope to see you on your next trip.

8/10 – Goed

Emma Rutherford

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in juli 2019
Reactie van M. White, Front Office Manager. op 20 jul 2019
Thank you for your review! Hope to see you again next time.

8/10 – Goed

Amanda

Positief: Personeel en service, comfort kamer
Not bad really good breakfast
Nice hotel friendly staff but was under construction so staff were extremely busy
1 nacht verbleven in juli 2019
Reactie van M. White, Front Office Manager. op 20 jul 2019
I'm glad to hear you had a good stay with us. We hope to see you again in the future!

2/10 – Ontzettend slecht

Michael

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A nightmare paid for a cooked breakfast and I didn’t get any as chef was off. Was not told that there was a massive refurb program so the breakfast area was set up in reception
1 nacht verbleven in juli 2019
Reactie van M. White, Front Office Manager. op 20 jul 2019
I'm sorry that your recent stay with us didn't live up to your expectations. We hope you might consider staying with us again in the future in order to give us the opportunity to better serve you in the future.

4/10 – Matig

Geverifieerde reiziger

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2019
Reactie van M. White, Front Office Manager. op 20 jul 2019
I'm sorry to see that on this occasion your stay fell short of expectation. We'd love to hear more about how we could have improved your stay with us.