Dear Christophe, Thank you for your recent 10 out of 10 rating! We love the feedback, and more importantly, love hearing you had a great time during your stay with us at the Sandman Signature Hotel Newcastle. We hope to see you again soon. Kind Regards, Deborah Logan - Guest Service Manager

Dear Mark, Thank you for your kind words about our hotel and the breakfast experience. We're delighted to hear that you found our hotel superb and enjoyed the awesome breakfast. However, we're truly sorry to hear that you encountered difficulties with the service from the restaurant staff during other meals. Providing excellent service is important to us, and we apologise for any inconvenience this may have caused. Your feedback is valuable, and we'll address this issue with the relevant team to ensure a better experience for our guests in the future.We appreciate your understanding and hope to welcome you back for another amazing stay.Best Wishes,

Dear Leah, Thank you so much for your glowing review!We are glad to hear that you enjoyed your stay with us and we hope we get to welcome you back with us again in the near future! Best Wishes,

Hello John, Thank you for taking the time to leave us such a glowing review! We are so pleased to hear our staff were a highlight of your stay and your kind words will be passed on to them. We hope to welcome you back in the future for another fantastic stay. Best wishes,

Dear Andrew, Thank you very much for such a great review! We really appreciate it when a guest takes time out of their day to leave us some feedback. We are so glad to hear you had an excellent time and with the staff also having a positive impact on your stay. I hope we get to see you with us again soon, thank you again for such great feedback! Best Wishes, Connor Guest Services

Dear Milly, We're sincerely sorry to hear about the issues you encountered during your stay. Your feedback is invaluable to us, and we'll be addressing these concerns with our team to ensure improvements are made. We strive to provide a comfortable and pleasant experience for all our guests, and we apologize for falling short of your expectations. Please accept our apologies, and we hope to have the opportunity to regain your trust in the future.Best Wishes,

Hello Bryan, Thank you for taking the time to leave us such a glowing review, we really appreciate this! We hope to welcome you back in the future for another fantastic stay. Best wishes,

Hello Jan, thank you for taking the time to leave us a review and provide us with some feedback. We are really pleased to hear you enjoyed your recent stay with us, with highlights being the helpful staff and the bathroom in your room. We are sorry to hear you faced issues with access into the hotel. For any future stays, our front entrance has a few steps leading up to the hotel, however our rear entrance, located at the back of the hotel is entirely flat and our reception is staffed 24 hours, so there is always someone who is able to assist you. We hope to welcome you back in the future for another fantastic stay and if you wish to discuss your stay further, please do not hesitate to get in touch with the hotel directly where a member of our reception team will happily take your call. Best wishes,

Good Evening Catriona,Thank you for your 5* review! We are so glad you enjoyed your stay with us especially the atmosphere and the big comfy beds. We really appreciate your feedback and we hope we can welcome you back again soon.Kind Regards,Deborah - Front Office Manager

Dear Christine, Thank you so much for your review! We really appreciate it when guests take time out of their day to leave us some feedback. We are glad that you enjoyed your stay and we hope to see you again soon.Best Wishes,

Dear John, Thank you so much for taking the time out of your day to leave us a review, it is very much appreciated!I hope we get to welcome you back again soon!Best Wishes,

Dear Stephen, Thank you for your lovely review of our hotel! We're thrilled to hear that your experience met your expectations and earned full marks. We look forward to welcoming you back soon.Kind Regards,

Dear Tracy, We apologize for the inconvenience you experienced during your stay. Your feedback is invaluable, and we're sorry that our housekeeping and tea/coffee replenishment policy wasn't communicated clearly at check-in. We'll make sure to address this issue promptly to prevent similar occurrences in the future. Thank you for bringing it to our attention, and we hope to have the opportunity to make it up to you on your next visit.Best Wishes,

Hello Sayed,Thank you for taking the time to review your stay. It is great to see you enjoyed your time with us especially with how close we are to the shops and restaurants. We look forward to welcoming you again soon.Kind Regards,Deborah - Front Office Manager

Dear Jacqueline,Thank you for your 5/5 review!We're so happy to see you enjoyed your stay with us. We really appreciate you taking the time to leave such glowing feedback and we look forward to welcoming you again soon.Kind Regards,Deborah - Front Office Manager

Dear Kevin, We apologize for the disappointment you experienced during your stay. Your feedback is important to us, and we regret any inconvenience caused by the closure of the Shark bar and restaurant. We'll address the issues you mentioned about breakfast service and the lack of available items. Your insights are valuable, and we appreciate your understanding. Please know that we're working to improve and hope to provide a better experience on your next visit. We hope to welcome you back here again soon with our new and improved Shark Club.Kind Regards,

Hi Mark, Thank you so much for taking a moment of your time to leave us such a glowing review. I am delighted to see that every aspect of your stay managed to meet your expectations, especially the service you received from our staff. The whole team here at Sandman Signature Newcastle works tirelessly to ensure our customer service is always spot on so getting feedback like this really makes our day. I will be sure to share your feedback with the team at our next staff meeting. I sincerely hope we will get the pleasure of welcoming you through our doors again at some point in the future. Kind regards

Dear Kim, Thank you so much for taking a moment of your time to leave us such a glowing review. I am over the moon to see that every aspect of your stay managed to meet your expectations, in particular the customer service you received from our staff, the cleanliness of the rooms and the breakfast. All of our staff work tirelessly to ensure all of our amazing guests receive the level of service they expect and deserve so i will be sure to share your feedback with them at our next staff meeting so they know there hard work is appreciated. On behalf of the entire Sandman signature team i would like to thank you for choosing to stay with us and I sincerely hope we get the pleasure of welcoming you through our doors again at some point in the future.Kind regards,

Dear Martyn, Thank you for your feedback. We apologize for the inconvenience caused by the temporary closure of the restaurant and bar. We're glad to hear that you found the room good and appreciated the fantastic location. Your understanding is appreciated, and we hope to see you again soon with our new and improved Shark Club up and running. Best Wishes,

Dear Michael, Thank you for your feedback. We're glad to hear that you found our establishment good and clean. We understand concerns about pricing and appreciate your input. We hope to see you again soon!Best Wishes,

Dear Phillip, We apologize for the inconvenience you experienced during your stay. We take your feedback seriously and will address the issues with soundproofing, bed comfort, and communication about restaurant availability. Your input is valuable, and we appreciate your understanding. If you have further details to share or if there's anything specific we can do to make amends, please let us know. We hope to have the opportunity to provide a better experience in the future.Best Wishes,

Dear Anthony, Thank you for sharing your experience. We apologize for falling short of your expectations. Your feedback is crucial, and we'll use it to address and improve the issues you mentioned. We appreciate your honesty and hope to have the opportunity to provide a better experience in the future.Best Wishes,

Dear Gyles, Thank you for the perfect 10/10 review! We're thrilled to hear you had such a positive experience.Best Wishes,

Dear Anonymous, Thank you for your positive feedback! We're delighted to hear that our reception staff made a positive impression, and we appreciate your kind words about the hotel.We look forward to welcoming you back in the future!Best Wishes,

Dear Natalie, Thank you for the perfect 10/10 review! We're thrilled to hear you had such a positive experience.Best Wishes,

Dear Stephen, Thank you for sharing your feedback. We apologize for any inconvenience during your stay, especially regarding the bed size and room temperature. We'll address these issues to enhance our services. We're glad you enjoyed the breakfast, and we're working to improve our check-in process. If there's anything specific about the parking ticket, please let us know so we can assist further. We appreciate your input and hope to provide a better experience in the future.Best Wishes,

Dear Marselus, Thank you so much for taking a moment of your time to leave us a review. I am delighted to see that you found the customer service provided by our reception team to be exactly as you expected. The whole team here at sandman signature Newcastle is devoted to providing all of our amazing guests with the highest level of service possible at all times so receiving comments like this really make our day. I apologise for the issues you experienced with your heating and I will be sure to have our maintenance team investigate it fully and rectify any underlying issues there may be. On behalf of the entire Sandman Signature Newcastle team I would like to thank you for choosing to stay with us and I sincerely hope we will get the pleasure of welcoming you through our doors again at some point in the future. Kind regards

Dear Daniel, Thank you for highlighting the positive aspects of our location. We apologize for any inconvenience caused by the soundproofing issues. Your feedback is valuable, and we'll work on improving this aspect to ensure a more comfortable stay for our guests. We appreciate your input and hope to welcome you back for an enhanced experience in the future.Best Wishes,

Dear Anonymous, Thank you for taking the time to share your feedback. We apologize for the issues you encountered during your stay. We take cleanliness seriously and will address these concerns with our housekeeping team. Your input regarding the pull-out bed, check-out time, and other aspects are valuable, and we'll use this to enhance our services. We appreciate your positive comments about the coffee machine and hope to have the opportunity to improve your experience in the future.Best Wishes,

Dear Sam, Thank you for your feedback. We appreciate your positive comments about our location and staff. We apologize for falling short of expectations with the room quality and functionality. Your concerns are noted, and we'll work to address these issues to improve our guests' experiences. We value your input and hope to have the opportunity to better serve you in the future.Best Wishes,

Dear Naresh, Thank you for taking time out of your day to leave us a review.We appreciate your positive feedback!Best Wishes,

Dear Anonymous, We apologize for the inconvenience you faced during your stay. Your feedback is crucial, and we're working to address these issues. Please reach out to us directly so we can investigate and resolve these concerns.Best Wishes,

Dear Kevin, We sincerely apologize for the inconvenience you experienced. This falls short of our standards, and we appreciate your feedback. Please contact us directly so we can address this issue and make amends for your disappointment.Kind Regards,

Dear Steven, We're sorry to hear about your experience. Please provide more details so we can address and improve the situation. Your feedback is valuable to us.Best Wishes,

Dear Susan, Thank you for the perfect 10/10 review! We're thrilled to hear you had such a positive experience.Best Wishes,

Dear Carol, Thank you for sharing your feedback. We appreciate your input and would love to learn more about how we can improve and make your experience even better next time!Best Wishes,

Dear Anonymous, Thank you for the wonderful feedback! We're delighted to hear you enjoyed your stay, found our staff friendly and helpful, and felt safe. We'd love to welcome you back for an extra night whenever you're ready!Best Wishes,

Dear Stephen, Thank you for the perfect 10/10 review! We're thrilled to hear you had such a positive experience.We hope to welcome you back here again soon!Best Wishes,

Dear Ejike,Thank you for your review. We are sorry to see your stay with us could have been better and we would love the opportunity to learn from our mistakes. Please don't hesitate to contact us directly to discuss your stay. We look forward to hearing from you.Kind Regard,Deborah - Front Office Manager