I recently stayed at Balboa Inn and had a less-than-ideal experience. While the hotel’s location is very convenient, it unfortunately did not live up to expectations, especially considering the price.
Upon checking into our room, we were immediately put off by cleanliness issues, as we found a cockroach and quite a bit of hair. I went to the front desk hoping to have our room changed, but they informed me that they were fully booked. Instead, they offered to send housekeeping to clean our room, which felt inadequate after checking in.
To make matters worse, we encountered persistent issues with our room keys. Every time we left the room and returned, the keys failed to work, requiring us to visit the front desk at least four times during our one-night stay for replacements. We even overheard other guests facing the same frustrating problem.
Overall, while the hotel has potential due to its prime location, the cleanliness issues and key problems really detracted from our stay. For the price, I expected much better. I hope the management addresses these concerns for future guests.
