2/10 – Ontzettend slecht
Francine
Reisde met familie
27 jul 2025
Negatief: Netheid, personeel en service en voorzieningen
I rarely write views. This place had exceptionally bad customer service. The photos on Expedia show that you will get different views based on whether you stay in a Harbor View room or a Water View room. The Harbor View is less expensive. I paid a premium for a Water View room and got a view of boats docked in a harbor and part of the parking lot and concrete roof below. I did not get the view on the Expedia website of broad waves. This alleged “King Water View” room had a single sink, tiny shower, and “broom-closet” sized closet. It was less than a comfortable amount of space for two people. The hotel didn’t sweep the room floor and never replaced the coffee. I tried to ask about the difference in the rooms with the manager. The manager continued to state the room had a water view bc there was water. Yes—but not the Water View for the premium price. When I asked for an explanation of the difference, he didn’t give one. Why advertise one thing and provide something different? This is the most or one of the most expensive hotels there. I was going to extend my stay—but not after that manager and hotel’s behavior. Also, usually a King room includes two sinks. We were constantly bumping into each other. I think this hotel does not fully or accurately represent its accommodations. I would not recommend it to anyone. Rhode Island is beautiful but stay anywhere else.
Francine
3 nachten verbleven in juli 2025
