Traditionele driepersoonskamer | Een strijkplank/strijkijzer, gratis babybedden, beddengoed
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Beoordelingen van Barrowfield Hotel

3.5 out of 5
Barrowfield Hotel
Hilgrove Road, Newquay, England

Beoordelingen

5,4
Gastenscore: 10 - Uitstekend. 6 van 91 beoordelingen" "
Gastenscore: 8 - Goed. 20 van 91 beoordelingen" "
Gastenscore: 6 - Redelijk. 20 van 91 beoordelingen" "
Gastenscore: 4 - Matig. 22 van 91 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 23 van 91 beoordelingen" "

5,6/10

Netheid

6,4/10

Personeel en service

5,2/10

Voorzieningen

5,0/10

Staat van de accommodatie en faciliteiten

4,8/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Stacey

Reisde met een groep
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in augustus 2022

2/10 – Ontzettend slecht

Jayne

2 nachten verbleven in augustus 2022

6/10 – Redelijk

Caroline

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Very tired condition. Room not serviced during stay-needed to ask for towels. Beds very uncomfortable. Damp patches on ceiling. Tv did not work
2 nachten verbleven in augustus 2022

8/10 – Goed

Luckwell

1 nacht verbleven in april 2022

2/10 – Ontzettend slecht

Daniel

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Shocking awful
SHOCKING SERVICE WE WAITED 30 mins to seat for breakfast then another 30 mins and no one took our order so we left even tho we paid for breakfast and had to spend more money then expected to find other food. The rooms are old fashaned and light shades dirty then on the Sunday we went for a drink in the bar and there was no service And no one at the reception to ask 30 mins later someone come back and didn’t even apologise. The only good thing about this hotel was the swimming pool.
2 nachten verbleven in april 2022

4/10 – Matig

Gustavo

Room very small, parking facilities very poor, not allowed to have breakfast due to a high number of people, privacy on the room not safe,
2 nachten verbleven in april 2022

2/10 – Ontzettend slecht

Cameron

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Something unique about the property was the inch of dust on top of the wardrobe and the dead flys, absolutely lovely!
1 nacht verbleven in april 2022

4/10 – Matig

H

Negatief: Personeel en service, voorzieningen
No one at reception when we tried to check in. keys were given without asking for our identification and meals times not adequately or not at all presented to us. We had to keep guessing things by ourselves and asking around that it felt like we were bothering them? We had to keep chasing after our tails which can be exhausting?
2 nachten verbleven in februari 2022

8/10 – Goed

Joseph

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2022

2/10 – Ontzettend slecht

Edward

2 nachten verbleven in december 2021

4/10 – Matig

Nicola

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Never again
Very run down and dirty, except for the pool area. Did not sleep a wink. My son slept on the floor as his mattress on the bunk bed was shaped like a banana/hammock (old and worn). Felt like the people next door and above were with us in our room!! Noise levels the worst I’ve experienced. BUT! The staff were friendly and helpful, not their fault the hotel is in a state.
1 nacht verbleven in augustus 2021

2/10 – Ontzettend slecht

alex

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The room was disgusting and wasnt cleaned from top to bottom. Lights out ,shower gela in the bathroom.wete empty . Hairs in bedding and drawers . Stains on all cabinets and walls .
1 nacht verbleven in september 2021

2/10 – Ontzettend slecht

Wojciech

1 nacht verbleven in augustus 2021

2/10 – Ontzettend slecht

mary

4 nachten verbleven in augustus 2021

4/10 – Matig

Marissa

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The amenities is very poor..no AC..smell stink in bathroom..the whole time night and day window is open..i'd rather stay in lodge than in hotel like this..i thought its a nice one because its a 5* hotel..its not even 1*..this hotel needs renovation..not recomended sorry
1 nacht verbleven in augustus 2021

2/10 – Ontzettend slecht

Paul

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
We left after an hour. The first room was dirty with hair on the floor and coffee stains on the furniture and wallpaper hanging off the wall, but the biggest issue was the mould on the wall. The second room was as bad just no mould. To be fair the guy on reception gave me a refund straight away and kept apologising and said the hotel was due a renovation, but doesn’t excuse how dirty it was.
2 nachten verbleven in augustus 2021

2/10 – Ontzettend slecht

Matthew

Reisde met een groep
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Don’t stay here!
Booked into a triple room with 2 friends and the booking said 3 single beds, they put a double and a single bed in there! The manager blamed Hotels.com! There was mould on the walls, the bathroom grouting was disgusting and parking is a joke! Very tired place…
4 nachten verbleven in augustus 2021

2/10 – Ontzettend slecht

robert

2 nachten verbleven in augustus 2021

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Dated ans basic
Hotel rooms extreamly basic ans dated, not worth the £200+ a night. The 'communal' ironing room had 4 ironing borads but only 1 iron for the whole hotel.
3 nachten verbleven in augustus 2021

6/10 – Redelijk

Josh

Reisde met een groep
1 nacht verbleven in augustus 2021

4/10 – Matig

Kamil

Reisde met familie
Negatief: Netheid, comfort kamer
1 nacht verbleven in augustus 2021

2/10 – Ontzettend slecht

luke

Negatief: Personeel en service
Bad customer service
Tried to contact weeks prior but no reply
1 nacht verbleven in augustus 2021

2/10 – Ontzettend slecht

sam

Reisde met een groep
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in augustus 2021

4/10 – Matig

Erilei

Reisde met familie
Positief: Netheid
Negatief: Personeel en service
1 nacht verbleven in augustus 2021

4/10 – Matig

Wojciech

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2021

4/10 – Matig

K

Reisde met een groep
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Disappointing stay.
It’s a very tired hotel. Obviously geared towards coach trips for the older coach party traveller. Shockingly bad breakfast, strange electrics in the room (TV on the lighting circuit powered through a light switch), not that clean in the room. But it was a bed for the night. It was a relatively late booking… £174 for a twin room, and for that price I expected a whole lot more!
1 nacht verbleven in augustus 2021

2/10 – Ontzettend slecht

Ann

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Unacceptable level of cleanliness
Upon arrival we were informed we could not check in until 4pm not 3pm as per confirmation. No restaurant or swimming pool available. There was a damp odour in reception. Broken lighting in reception area toilets. After waiting we were given a key to our freshly cleaned room. Hallway, lifts and communal areas appeared dirty cleaning equipment discarded. Fresh towels and bedding deposited on dirty hallway carpets. Our room had what appeared to be laundered bedding but it was stained. Broken cabinet. Previous occupants cup of water. Food crumbs in drawers. Balcony door not able to be locked. Previous occupants towel on dirty chair on balcony. Balcony appeared not to have been cleaned at all. Due all of these points we were unable to stay at this hotel. We secured another hotel and checked out within the first hour
2 nachten verbleven in augustus 2021

6/10 – Redelijk

martin

Reisde met familie
Positief: Personeel en service, comfort kamer
2 night holiday stay
Room was quite small but ok for the length of our stay, beds were comfy, it could do with a update, it was clean enough but could of been better, the hotel is a coach holiday hotel so the staff seem to pay more attention to their coach guests than others, breakfast was ok. We definitely paid over the odds for a 2 night stay but this is due to fact that there is very very little availability in Newquay this summer so it’s supply and demand at inflated prices
2 nachten verbleven in juli 2021

2/10 – Ontzettend slecht

Peter

2 nachten verbleven in juli 2021

10/10 – Uitstekend

Tracey

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
Nice hotel. Good location to centre and beach. Staff cant do enough and the breakfast is excelliant
3 nachten verbleven in juni 2021

6/10 – Redelijk

Rachel

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2021

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in juni 2021

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The reception was very accommodating when we asked if it was possible to stay in a room a bit more so we could shower after an ocean swim, they checked to see if it was booked and it wasn't that night so kindly let us have it a bit longer. Really appreciated. Great location and amazing amazing beaches!
2 nachten verbleven in juni 2021

6/10 – Redelijk

STEPHEN

Reisde met familie
Positief: Comfort kamer
Negatief: Netheid, staat van de accommodatie en faciliteiten
Bedroom windows damaged and locked shut with newspaper stuffed in the gaps. Rusty radiator in bathroom. Old and worn furnishings.
1 nacht verbleven in juni 2021

4/10 – Matig

David

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juni 2021

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I have been travelling around different parts of UK from past many years with my family. I have never had such terrible experience. I strongly recommend that both Expedia and Trivago should remove this Hotel from their listing. Utter waste of money and time. Classing this Hotel "Three Star" is a breach of trust.
2 nachten verbleven in mei 2021

2/10 – Ontzettend slecht

Mark, Stroud

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was too hot with a towel rail that couldn't be turned off. Hotel smelt musty Staff never present Hard bed Booked 3 bed triple got 1 single 1 double. Barely any milk and poor cheap coffee Like a residential home Badley placed TV No shower pressure Toilet roll in dispenser locked so if it got stuck or didn't come out was an issue No breakfast
2 nachten verbleven in oktober 2020
Reactie van john op 1 nov 2020
good evening please can you let me know what room you was in so i can investigate this complaint many thanks

6/10 – Redelijk

John

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2020

8/10 – Goed

Sue

Positief: Personeel en service
Conned
Well I booked this hotel through hotels.com and was pleased 2 pay £50.00 4 bed and breakfast as that is what was advertised. My hubby found the same hotel on booking.com 4 room only at £45.00. So I was happy 2 get the room and breakfast. However when I arrived at the hotel they said we couldn't hv breakfast due 2 covid conditions. So they gave me a receipt 4 £41.00. But hotels.com hv still charged me £50.00 from my account! I look 4ward 2 a £9.00 deposit back 2 my account as breakfast cost me £22.00 elsewhere.
1 nacht verbleven in oktober 2020

6/10 – Redelijk

Amro

Negatief: Comfort kamer
1 nacht verbleven in oktober 2020

2/10 – Ontzettend slecht

Mark, Halifax

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The bathroom was an absolute disgrace. The door wouldn't shut, the shower door handle was hanging off, the shower door was not on its runners and finally the actual shower was a dribble of water. Rubbish. Went to reception we,re the "manager" informed the maintenance man would sort it the next day. He didn't turn up. Avoid this hotel at all costs
2 nachten verbleven in september 2020
Reactie van jayne op 29 sep 2020
good morning i did speak to you and say that our handy man team would try and fixed the problem. i also offered you to move rooms straight away you did not want to move. i said if the handy man can not fixed your shower which he could not do please come and see me that evening and i would move your room. you never came to see us at reception that day only mentioned on check out that was still not fixed we could of moved your room straight away but you wanted to stay were you was many thanks barrowfield hotel

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Staff were brilliant, friendly and helpful but the hotel was quite tired looking, in need of good clean. Lift was out of order and we were on 3rd floor. Room and bed very small
2 nachten verbleven in september 2020

4/10 – Matig

Geverifieerde reiziger

4 nachten verbleven in september 2020

6/10 – Redelijk

Natty, Taunton

Reisde met familie en kleine kinderen
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Well positioned hotel, close to the beach,but I wouldn't go back here. There was no parking space, I had to find where to park my car. This hotel needs renovation.
1 nacht verbleven in september 2020

2/10 – Ontzettend slecht

Wilson, Kidderminster

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Shabby dirty & appalling service. Broken toilet which apparently had been reported by previous guest & not mended. Breakfast we had to wait over 20 mins even thought we had an allocated slot whilst they served their coach trip guests firsts before their private guests. Had to ask for milk for our tea, no spoons provided, stirred tea with fork. Asked for orange juice & we were given 1 between us. Car Parking a joke had to find a private road to park in. This property is not worth the money we had to pay.
1 nacht verbleven in september 2020

6/10 – Redelijk

Lianna

Reisde met een groep
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Very Very basic
Cannot fault the staff, very friendly and helpfull. for me the staff were the best bit. Unfortunatly the rooms are on the tired side and need a little updating. My biggest complaint was that the toilet smelt of urine, this smell also came into the bedroom which was unpleasant.I purchased a candle which just about masked the smell, the shower was fulll of damp also. I would not spend any more then £40 a night on a room here. The bed was comfortable and the sheets and towels were clean, very basic and only ONE plug in the whole room.
2 nachten verbleven in september 2020

4/10 – Matig

Steve

Zakenreiziger
Positief: Personeel en service
Never again
Limited parking, bad smell, coach tourist hotel
2 nachten verbleven in september 2020
Reactie van john op 15 sep 2020
sorry you may have though there was a smell yes we are very proud to be a coaching hotel that has operated for 40 years

4/10 – Matig

Darren, Surrey

Reisde met familie
Positief: Personeel en service, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Pool Was very nice. Staff working hard with difficult times( Covid). Condition of room was tired, part of door frame missing, if the window was then the bath panel end rattled loudly. One of the beds look to have started collapsing, there was a frosted window between the bathroom and the single bed, this had no blind and you could see through it
6 nachten verbleven in augustus 2020

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
£85 a night? Not worth £20
Aged dirty rooms, damp stains on walls and ceilings, faulty plug sockets. Ladies on check in and out were polite however the gent working the evening/night was not. By comparison I stayed in a hostel for the2 previous nights that was significantly better in all regards and was half the price
1 nacht verbleven in augustus 2020

8/10 – Goed

Angela

Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in augustus 2020