Serveert ontbijt, lunch en diner
Beschikbaarheid controleren

Beoordelingen van Passage House Hotel

3 out of 5
Passage House Hotel
Kingsteignton Hackney Lane, Newton Abbot, England

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 209 van 635 beoordelingen" "
Gastenscore: 8 - Goed. 266 van 635 beoordelingen" "
Gastenscore: 6 - Redelijk. 103 van 635 beoordelingen" "
Gastenscore: 4 - Matig. 36 van 635 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 21 van 635 beoordelingen" "

8,4/10

Netheid

8,4/10

Personeel en service

8,0/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Leigh

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely staff and great location and kept very clean. Furniture in bar and dining area is in need of updating
3 nachten verbleven in april 2024
Reactie van Chris Chambers op 16 apr 2024
Good morning Leigh,Thank you for you review,I am pleased you enjoyed the location and the team have look after you well.We hope to welcome you back shortly.

8/10 – Goed

Peter

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice clean room, could do with walk in showers though rather than over a bath
1 nacht verbleven in april 2024
Reactie van Briana op 8 apr 2024
Dear Peter, Thank you for taking the time to leave us a review. I am glad that you have enjoyed your stay with us and we hope to welcome you back soon. Best wishes

8/10 – Goed

NEVIL

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Much better check in, room was tidy and clean. Recommended
2 nachten verbleven in maart 2024
Reactie van Briana op 13 mrt 2024
Dear Nevil, Thank you for taking the time to leave us a review. I am glad that you have enjoyed your stay with us and we hope to welcome you back soon. Best wishes

8/10 – Goed

Ian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Passage House
The room was fine with a good view of the river and the old ferry - clean and tidy with a very comfy bed. The shower was good and there was tea and coffee etc ready for us.
1 nacht verbleven in januari 2024
Reactie van Briana op 1 feb 2024
Dear Ian, Thank you for taking the time to leave us a review. I am glad that you have enjoyed your stay with us and we hope to welcome you back soon. Best wishes,

8/10 – Goed

Mark

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Bethany op 20 dec 2023
Dear Mark,Thank you for taking the time to leave us a review.We hope to welcome you back again very soon.Best Wishes

8/10 – Goed

Nicky

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Briana op 6 dec 2023
Dear Nicky, Thank you for taking the time to leave us a review. I am glad that you have enjoyed your stay with us. We hope to welcome you back soon. Best Wishes

4/10 – Matig

Jeffrey

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
The mattress was the worse one I have slept on. My wife slept on top of the mattress and I in the chair. Never again.
1 nacht verbleven in november 2023
Reactie van Chris Chambers op 28 nov 2023
Good afternoon Jeffrey,Thank you for your review,i am so sorry to hear that you have not found our mattress comfortable to your liking, i do wish you brought this to our attention during your stay and we would have provided you with another room or changed your mattress.Thank you for your review.

4/10 – Matig

Katherine

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
A bit tired and old
The hotel is very tired. The room was spacious with a lovely view. I booked this over the premier Inn because of the leisure facilities but received an email the week before to say the pool was closed for maintenance. No gesture was made to make up for this.
2 nachten verbleven in november 2023
Reactie van Briana op 15 nov 2023
Dear Katherine, Thank you for taking the time to leave us a review. I am glad that you enjoyed your stay with us. We hope to welcome you back soon so that you can enjoy the leisure facilities. Best wishes,

10/10 – Uitstekend

Mike

1 nacht verbleven in november 2023
Reactie van Chris Chambers op 28 nov 2023
Good afternoon.Thank you for your 5 star review.

8/10 – Goed

Keith

1 nacht verbleven in november 2023
Reactie van Briana op 6 nov 2023
Dear Keith, Thank you for taking the time to leave us a review. I am glad that you enjoyed your stay with us and we hope to welcome you back soon. Best Wishes,

2/10 – Ontzettend slecht

Donna

Negatief: Netheid, staat van de accommodatie en faciliteiten
Room was filthy had to get someone in to clean it when we arrived as the carpet was disgusting and we had an 8 month old crawling everywhere. The pool wasn’t switched on so was freezing cold and we were unable to use it all weekend overall very disappointed
2 nachten verbleven in november 2023
Reactie van Briana op 6 nov 2023
Dear Donna, Thank you for taking the time to leave your feedback. I apologise for the issue regarding the carpet as this is not our usual standard of service, i was glad to hear that the team were able to rectify this for you in a timely manner. We have had to switch of the heater in the pool in preparation for it to be drained today. This is for essential maintenance. We hope to welcome you back soon so that you can experience our usual high standard of service. Best wishes,

4/10 – Matig

paul

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Heater didn’t work in the room.
1 nacht verbleven in oktober 2023
Reactie van Bethany op 25 okt 2023
Dear Paul,Thank you for your review.If you had contacted reception we would have been more than happy to have come to your room and shown you how to work it.

8/10 – Goed

MARK

Zakenreiziger
Positief: Netheid, personeel en service
Staff were great and service was too. Room was clean and tidy but the mattresses could be improved as not very comfortable, old spring style. However was awoken during the night about 3am to load and playing music, called down to reception and asked if she could hear and find the source. She commented it could be the restaurant. Suddenly no more load music and back to sleep I go!
1 nacht verbleven in oktober 2023
Reactie van Briana op 18 okt 2023
Dear Mark, Thank you for taking the time to leave us a review. I am delighted that you enjoyed your stay with us. Thank you for your feedback, which i will handover to our management team. We hope to welcome you back soon. Best wishes,

10/10 – Uitstekend

Linda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This is our third stay here and we enjoy the view of the estuary and it makes a good base for exploring the area.
4 nachten verbleven in september 2023
Reactie van Bethany op 27 sep 2023
Dear Linda,Thank you for your great review!We are thrilled you enjoyed your stay and hope you will be back very soon.Best Wishes

2/10 – Ontzettend slecht

Sedat

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Definitely not recommend, no shampoo in the bathroom, pillows was dirty marks and etc. Informed receptionist in the morning she started chatting with her friend right middle of our conversation. She wasn’t really care. Very poor customer service for over £130 price.
1 nacht verbleven in september 2023
Reactie van Bethany op 27 sep 2023
Dear Sedat,Thank you for taking the time to leave us a review.I am very disappointed to see your comments about no shampoo and marks on the pillowcases. Our housekeeping team would have been more than happy to resolve this for you.I am also disappointed to see the comment about the receptionist, the team are always very efficient and happy to help. We will look further into this and can only apologise on this poor service you have received. We do hope you give us another try and return soon.Best Wishes

8/10 – Goed

a

2 nachten verbleven in september 2023
Reactie van Bethany op 21 sep 2023
Thank you for taking the time to leave us a review.We hope to welcome you back again.

8/10 – Goed

glyn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Position is great. Close to a main road but not too bad
2 nachten verbleven in september 2023
Reactie van Briana op 11 sep 2023
Dear Glyn, Thank you for taking the time to leave us a review. I am delighted to read that you enjoyed your stay with us. We hope to welcome you back soon. Best wishes,

2/10 – Ontzettend slecht

Lorraine

Reisde met partner
Negatief: Voorzieningen
It felt like an old people’s home, considering the price I was expecting something much better. Exceptionally disappointing.
1 nacht verbleven in september 2023
Reactie van Briana op 3 sep 2023
Dear Lorraine, Thank you for taking the time to leave us a review. I am disappointed to read that you did not enjoy your stay with us. I do hope you raised your concerns with our reception team who would have happily fixed any issues. Best Wishes,

8/10 – Goed

Ian

Reisde met familie
Positief: Personeel en service, voorzieningen
As others have stated the rooms may be a little dated but fully furnished and plenty of space. The swimming pool was a great addition and ideal for families. Service at breakfast was excellent and reception also very helpful.
5 nachten verbleven in augustus 2023
Reactie van Briana op 1 sep 2023
Dear Ian, Thank you for taking the time to leave such a wonderful review. I am delighted that you enjoyed your stay with us and hope to welcome you back soon. Best wishes,

8/10 – Goed

michael

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good staff very helpful
5 nachten verbleven in augustus 2023
Reactie van Briana op 1 sep 2023
Dear Michael, Thank you for taking the time to leave us a review. I am delighted that you have enjoyed your stay with us. We hope to welcome you back soon. Best Wishes,

8/10 – Goed

Tara

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen
The Swimming pool made this property, although it was small it was perfect for a relaxing swim with my 5 year old. What let this property down was it needed a little TLC a few scratches in the furniture and patches on the paintwork of our rooms. However the service of the staff was excellent and everything was clean, with an excellent breakfast, although best to book it with your hotel stay as you get it for a bargain compared with the price on the door. Overall is was a lovely stay.
1 nacht verbleven in augustus 2023
Reactie van Briana op 1 sep 2023
Dear Tara, Thank you for taking the time to leave such a wonderful review. I am delighted you enjoyed your stay with us and made full use of the facilities. We hope to welcome you back soon. Best Wishes,

10/10 – Uitstekend

Jean

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very comfortable. Excellent breakfast.
2 nachten verbleven in augustus 2023
Reactie van Briana op 1 sep 2023
Dear Jean, Thank you for taking the time to leave us a review. I am delighted that you enjoyed your stay with us and we hope to welcome you back soon. Best wishes,

8/10 – Goed

Antonio

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in augustus 2023
Reactie van Briana op 27 aug 2023
Dear Antonio, Thank you for taking the time to leave a review. I am delighted that you enjoyed your stay with us. We hope to welcome to back soon. Best wishes,

6/10 – Redelijk

Anette

Reisde met familie
Positief: Personeel en service, voorzieningen
Negatief: Netheid
Great front of house staff, room very dirty with massive dust gatherings in corners , stains of floor.
1 nacht verbleven in augustus 2023
Reactie van Briana op 1 sep 2023
Dear Anette, Thank you for taking the time to leave us a review. We hope to welcome you back soon. Best wishes,

8/10 – Goed

Mark

Positief: Netheid
2 nachten verbleven in augustus 2023
Reactie van Briana op 18 aug 2023
Dear Mark, Thank you for taking the time to leave us a review, i am glad you have enjoyed your stay with us. We hope to welcome you back soon. Best wishes,

10/10 – Uitstekend

Susan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely apartment.
We'd booked a one bedroom apartment and was really surprised at how good it was. Lovely patio space outside with furniture. Rooms all decent size for the two of us. Only comment would be the table in kitchenette was a bit too big at the round end and was awkward to get round if you're on the larger side.
3 nachten verbleven in augustus 2023
Reactie van Briana op 18 aug 2023
Dear Susan, Thank you for taking the time to leave us such an amazing review. I am delighted that you have enjoyed your stay with us. We hope to welcome you back soon. Best Wishes,

6/10 – Redelijk

Alaa

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Needs refurbishment, toilet not so great.
5 nachten verbleven in augustus 2023
Reactie van Briana op 18 aug 2023
Dear Alaa, Thank you for taking the time to leave us a review. We hope to welcome you back soon. Best Wishes,

10/10 – Uitstekend

c

Reisde met een groep
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Netheid
A Wonderful stay
The hotel is stunning and comfortable, the staff were really friendly and kind especially to my son. The only down side was that the room its self was not as clean as expented when you walk into the hotel, there was lits of dust in the doors and window and cobwebs from the waal lights to the wall which was a little off putting, the bathroom sink was also dirty and there were toothpaste stains in the sink, as i have a 5 yr old I am used to this so i was happy to sort and we had a good stay. The breakfast was fabulous and the recommended pub for dinner was amazing. My son had a great time in the pool and we would live to come again for a longer stay with all of our family
1 nacht verbleven in augustus 2023
Reactie van Briana op 1 sep 2023
Dear Christina, Thank you for taking the time to leave us a review. I am delighted that you enjoyed your stay with us. Thank you for the feed back which i will handover to our housekeeping team. We hope to welcome you back soon. Best wishes,

8/10 – Goed

Stefan

Reisde met familie
Positief: Comfort kamer
Handy for Teignmouth and families
Nice break away, hotel is looking tired in places and bathroom esp, had mould above bath but clean otherwise. Pool excellent, could have been abit warmer but kids enjoyed it. Breakfast was good with plenty of choice
2 nachten verbleven in augustus 2023
Reactie van Briana op 18 aug 2023
Dear Stefan, Thank you for taking the time to leave us a review. I am delighted to read that you enjoyed your stay with us and made full use of the facilities we have to offer. I am disappointed to read that you found mould in your bathroom and have reported this to our maintenance team. We hope to welcome you back soon. Best wishes,

10/10 – Uitstekend

Abdullah

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It’s easy to find nice staff and the rooms are very spacious, we also had a nice hotel view.
3 nachten verbleven in augustus 2023
Reactie van Briana op 12 aug 2023
Dear Abdullah, Thank you for taking the time to leave such a great review. I am delighted you enjoyed your stay with us. We hope to welcome you back soon. Best Wishes,

8/10 – Goed

Mike

Negatief: Personeel en service
3 nachten verbleven in augustus 2023
Reactie van Briana op 8 aug 2023
Dear Mike, Thank you for taking the time to leave us a review. We hope to welcome you back soon. Best Wishes,

8/10 – Goed

Alan

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in augustus 2023
Reactie van Bethany op 9 aug 2023
Dear Alan,Thank you for leaving us a review!We hope to welcome you back again very soon.Best Wishes

10/10 – Uitstekend

Ramona

1 nacht verbleven in augustus 2023
Reactie van Briana op 8 aug 2023
Dear Ramona, Thank you for taking the time to leave us a review. I am delighted you enjoyed your stay with us. We hope to welcome you back soon. Best wishes,

10/10 – Uitstekend

Craig

4 nachten verbleven in juli 2023
Reactie van Briana op 21 aug 2023
Dear Craig, Thank you for taking the time to leave us a review. I am delighted you enjoyed your stay with us. We hope to welcome you back soon. Best wishes,

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2023
Reactie van Briana op 2 aug 2023
Thank you you for taking the time to leave us a review. We hope to welcome you back soon. Best wishes,

8/10 – Goed

Clive

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place but the external fabric of the building could do with some refurbishment
1 nacht verbleven in juli 2023
Reactie van Briana op 2 aug 2023
Dear Clive, Thank you for taking the time to leave us a review. We hope to welcome you back soon. Best wishes,

8/10 – Goed

Sumolta

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in juli 2023
Reactie van Bethany op 3 aug 2023
Dear Sumolta,Thank you for your recent review, we do hope to see you again very soon.Best Wishes

8/10 – Goed

stephen

5 nachten verbleven in juli 2023
Reactie van Briana op 18 aug 2023
Dear Stephen, Thank you for taking the time to leave us a review. We hope to welcome you back soon. Best wishes,

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great
3 nachten verbleven in juli 2023
Reactie van Bethany op 3 aug 2023
Dear Guest,Thank you for taking the time to leave us a review.We do hope to welcome you back to the hotel very soon.Best Wishes

8/10 – Goed

Patryk

2 nachten verbleven in juli 2023
Reactie van Bethany op 9 aug 2023
Dear Patryk,Thank you for leaving us a review.We hope to see you again very soon.Best Wishes

10/10 – Uitstekend

Poppy

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stay at Passage House relaxing and welcoming thank
Staff lovely helpful kind. Room fab views spacious. WiFi a bit intermittent for business and few more signs to direct all the way along country track to the estuary as SAT nav not accurate. Breakfast super
2 nachten verbleven in juli 2023
Reactie van Briana op 16 jul 2023
Dear Poppy, Thank you for taking the time to leave us an amazing review. I am delighted that you enjoyed your stay and thank you for the feedback. We hope to welcome you back soon. Best wishes,

10/10 – Uitstekend

kevin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023
Reactie van Bethany op 13 jul 2023
Dear Kevin,Thank you for your terrific review!I am delighted you enjoyed your stay with us and hope to see you again very soon.Best Wishes

10/10 – Uitstekend

GRAHAM

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in juli 2023
Reactie van Briana op 10 jul 2023
Dear Graham, Thank you for taking the time to leave us a great review! We hope to welcome you back soon. Best wishes,

8/10 – Goed

john

Reisde met partner
Positief: Netheid, personeel en service
good hotel
2 nachten verbleven in juli 2023
Reactie van Briana op 10 jul 2023
Dear John, Thank you for taking the time to leave us a review. We hope to welcome you back soon. Best wishes,

8/10 – Goed

Claire

2 nachten verbleven in juli 2023
Reactie van Briana op 10 jul 2023
Dear Claire, Thank you for taking the time to leave us a review. We hope to welcome you back soon. Best wishes,

10/10 – Uitstekend

Sand

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Within walking distance to Newton Abbot town centre. Lovely spot.
2 nachten verbleven in juni 2023
Reactie van Bethany op 4 jul 2023
Good Afternoon,Thank you for your review.We are delighted to hear that you enjoyed your stay and we look forward to welcoming you back again!

8/10 – Goed

Robert

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A wonderful setting, lovely views from the bar/dining areas.
2 nachten verbleven in juni 2023
Reactie van Briana op 27 jun 2023
Dear Robert, Thank you for taking the time to leave us a great review! We hope to welcome you back soon. Best wishes,

8/10 – Goed

Brian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juni 2023
Reactie van Briana op 27 jun 2023
Dear Brian, Thank you for taking the time to leave us a review. We are glad you enjoyed your stay with us and we hope to welcome you back soon. Best wishes,

10/10 – Uitstekend

Peter

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely location, close to Newton Abbot (any 1.5 miles out), hotel very clean, friendly and helpful staff, would go back there
1 nacht verbleven in juni 2023
Reactie van Briana op 27 jun 2023
Dear Peter, Thank you for taking the time to leave us an amazing review. We are glad to see that you enjoyed your stay and we hope to welcome you back soon. Best wishes,

10/10 – Uitstekend

Stephen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely hotel, almost a 10/10 , unfortunately unable to have a night cap when we arrived back from our party, apparently the till had been cashed up, couldn’t understand why it couldn’t be charged to our room ? However very pleased and would not hesitate to stay again
1 nacht verbleven in juni 2023
Reactie van Briana op 28 jun 2023
Dear Stephen, Thank you for taking the time to leave us a review. Our night porters are available from 10pm to take drink orders, I apologise that this service was not available to you on this occasion and will speak to our team to see why this was the case. We hope to welcome you back soon. Best wishes,