Dear Valued Guest,Thank you for sharing your feedback with us. We value all genuine feedback from our guests as it helps us improve our services. However, we must address the behavior and events that transpired during your stay, particularly regarding the outstanding bill of USD 891.Upon your arrival on 16/3/2024 at 2:08 pm, you requested a Ngorongoro game drive for the next day, and we provided you with the price list as requested. On 17/3/2024, you went on the game drive that we arranged, and upon your return, you also consumed an extra lunch.After presenting you with the bill, you indicated that you would return with cash to settle the payment. However, upon your return, there was an unfortunate incident where you engaged in shouting, abusing our staff, and creating a disruptive environment. This behavior is not in line with the standards of respect and professionalism we uphold at our establishment.We have comprehensive CCTV footage and recordings of the entire incident, including your decision to sit in the parking area yourself. It is important to note that involving local authorities in such situations is a standard procedure when there is a breach of conduct or a refusal to cooperate with settling payments.We want to assure you that we take guest satisfaction and safety seriously, and we have protocols in place to address any misconduct or disruptive behavior. We have all the necessary evidence to demonstrate the events that transpired and your refusal to fulfill your financial obligations.We kindly request your cooperation in resolving this matter promptly to avoid any further escalation or inconvenience. Should you require any further clarification or assistance, please do not hesitate to contact us.Thank you for your understanding and cooperation.Sincerely,Neptune Team