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Beoordelingen van Holiday Inn Niagara Falls Scenic Downtown, an IHG Hotel

3 out of 5
Holiday Inn Niagara Falls Scenic Downtown, an IHG Hotel
114 Buffalo Ave, Niagara Falls, NY

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 371 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 292 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 167 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 104 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 67 van 1001 beoordelingen" "

7,6/10

Netheid

8,2/10

Personeel en service

7,2/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Apuroop

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location. Walkable distance to Maid of the mist. Room was nice and spacious. Hot water could’ve been better. Other than that, everything else was great!
2 nachten verbleven in april 2024

10/10 – Uitstekend

Bala Niharika

Positief: Personeel en service, staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024

10/10 – Uitstekend

Sherion

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was friendly and nice. Very clean.
4 nachten verbleven in april 2024

8/10 – Goed

Erwin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Place is close at everything Niagara offers.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Severa clara

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
excellent place
2 nachten verbleven in april 2024

10/10 – Uitstekend

Sarah Jane

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed here for one night for daughter’s dance competition and was a perfect fit for what we needed! Clean, great & friendly staff, restaurant on site and the beds were super comfortable! Will definitely be back next time we are in this area.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Marcia

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
location is close to everything
2 nachten verbleven in april 2024

6/10 – Redelijk

Alejandro

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
O do’ t fe el
1 nacht verbleven in april 2024

8/10 – Goed

Kristina

2 nachten verbleven in april 2024

10/10 – Uitstekend

Arthur

2 nachten verbleven in april 2024

10/10 – Uitstekend

Frank

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff and location were great
2 nachten verbleven in maart 2024

10/10 – Uitstekend

James

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Third time staying here friendly, safe, clean. Great location to the Niagara Falls park and close to the Casino too! Love the Anchor bar and the pool so clean!
4 nachten verbleven in februari 2024

8/10 – Goed

Benjamin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Place was safe and clean would stay again
1 nacht verbleven in februari 2024

2/10 – Ontzettend slecht

Mena

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten

6/10 – Redelijk

Jizhe

10/10 – Uitstekend

Tamanna

Reisde met familie
Convenient location
1 nacht verbleven in december 2023
Reactie van Wendy P op 6 jan 2024
Thank you for choosing to stay with us while visiting Niagara Falls and for taking the time to share your experience at Holiday Inn NIAGARA FALLS-SCENIC DOWNTOWN. It was our pleasure to have you as our guest and we hope to have many more opportunities to host you while visiting Niagara Falls.

8/10 – Goed

Jesus

Reisde met familie
Positief: Voorzieningen
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Kira

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great time.
We had a wonderful sta.
2 nachten verbleven in december 2023

6/10 – Redelijk

Katey

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property is close to the falls. So it was nice to just a walk around.
2 nachten verbleven in december 2023
Reactie van Wendy P op 6 jan 2024
Thnak you for your review. We hope to have another opportunity in the future to impress you and provide a better experience.

6/10 – Redelijk

Nikolas

Reisde met partner
Positief: Netheid, personeel en service
The fact you have to pay $18 per day to park at the hotel is ridiculous. Parking lot was far from full and 3 floors are down for renovations we were told. Only way to get a king size bed is to have a first floor handicapped accessible room with a wonderful view of and noise from the dumpsters outside and milk crate stool used by staff as a private smoking section. Could be staff from adjoining restaurant? Assuming dumpster is also used by the adjoining restaurant. Breakfast is not included at this property but is offered for a fee. Room was clean. Outlets are built into bedside lamps and only work when lamp is on so you have to unscrew the bulb if you plan to use them
2 nachten verbleven in december 2023
Reactie van Wendy P op 15 dec 2023
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NIAGARA FALLS-SCENIC DOWNTOWN. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. Please know that like most downtown markets or destinations parking is limited and subject to fees and charges either to the city or municipality or individual businesses. The parking lot is contracted with a third party vendor which we report to. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.

6/10 – Redelijk

Tikisha

Thought it would be a different experience. Small rooms pool in lobby. Pictures don’t look like in person. You hav two pay for parking.
3 nachten verbleven in november 2023
Reactie van Wendy P op 15 dec 2023
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NIAGARA FALLS-SCENIC DOWNTOWN. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. Please know that like most downtown markets or destinations parking is limited and subject to fees and charges either to the city or municipality or individual businesses. Again, thank you for sharing your comments.

10/10 – Uitstekend

Peyton

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
cant check in early one rude worker on the phone all others very nice and helpful
1 nacht verbleven in november 2023
Reactie van Wendy P op 15 dec 2023
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NIAGARA FALLS-SCENIC DOWNTOWN. I would like to start by apologizing to you for the inconveniences you faced during your stay. We hope to have another chance to impress you in the future. Stay safe.

10/10 – Uitstekend

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Wendy P op 15 dec 2023
Thank you for choosing Holiday Inn and for taking the time to share your experience at Holiday Inn NIAGARA FALLS-SCENIC DOWNTOWN. It was a pleasure to have you as our guest and hope to have many more opportunities to host you while visiting Niagara Falls.

2/10 – Ontzettend slecht

Arti

1 nacht verbleven in november 2023
Reactie van Wendy P op 15 dec 2023
Thank you for choosing the Holiday Inn and providing feedback on your recent stay. On behalf of our entire team, we apologize that we fell short of meeting your expectations. We hope you give us another opportunity in the future to show you this was an exception to the level of hospitality we work hard to provide for our most valuable guests. Once again, our sincere apologies.

10/10 – Uitstekend

Glenn

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in november 2023
Reactie van Wendy P op 15 dec 2023
Thank you for choosing to stay with us while visiting Niagara Falls and for taking the time to share your experience at Holiday Inn NIAGARA FALLS-SCENIC DOWNTOWN. It was our pleasure to have you as our guest and we hope to have many more opportunities to host you while visiting Niagara Falls.

8/10 – Goed

Bethany

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We were there for 2 nights. The hotel was nice, we had no problems at all. The attached restaurant has great food. Kid friendly place. The pool was nice. Everything was clean. We would go back.
2 nachten verbleven in november 2023
Reactie van Wendy P op 15 dec 2023
Thank you for choosing Holiday Inn and for taking the time to share your experience at Holiday Inn NIAGARA FALLS-SCENIC DOWNTOWN. It was a pleasure to have you as our guest and hope to have many more opportunities to host you while visiting Niagara Falls.

2/10 – Ontzettend slecht

Mena

2 nachten verbleven in november 2023
Reactie van Wendy P op 15 dec 2023
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NIAGARA FALLS-SCENIC DOWNTOWN. We apologize that we fell short of your expectations and hope you give us another chance to impress you.

10/10 – Uitstekend

Nick

2 nachten verbleven in november 2023
Reactie van Wendy P op 15 dec 2023
Thank you for choosing to stay with us while visiting Niagara Falls and for taking the time to share your experience at Holiday Inn NIAGARA FALLS-SCENIC DOWNTOWN. It was our pleasure to have you as our guest and we hope to have many more opportunities to host you while visiting Niagara Falls.

10/10 – Uitstekend

Sebastian

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We will come back.
We used this hotel during a business travel on our day off. Very nice personnel. They let us check in way early. The hotel is nicely located close to the water in a quiet neighbourhood. Huge Parking lot available. Restaurants closeby. Very recommendable.
2 nachten verbleven in november 2023
Reactie van Wendy P op 15 dec 2023
Thank you for choosing to stay with us while visiting Niagara Falls and for taking the time to share your experience at Holiday Inn NIAGARA FALLS-SCENIC DOWNTOWN. It was our pleasure to have you as our guest and we are happy to know you would recommend the Holiday Inn. We hope to have many more opportunities to have you as our guests.

2/10 – Ontzettend slecht

Fernando

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Staff of the Holiday Inn Niagara Falls op 26 dec 2023
Thank you for choosing the Holiday Inn and providing feedback on your recent stay. On behalf of our entire team, we apologize that we fell short of meeting your expectations. We hope you give us another opportunity in the future to show you this was an exception to the level of hospitality we work hard to provide for our most valuable guests. Once again, our sincere apologies.

8/10 – Goed

Myinzu

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean
1 nacht verbleven in oktober 2023
Reactie van Staff of the Holiday Inn Niagara Falls op 26 dec 2023
Thank you for choosing Holiday Inn and for taking the time to share your experience at Holiday Inn NIAGARA FALLS-SCENIC DOWNTOWN. It was a pleasure to have you as our guest and hope to have many more opportunities to host you while visiting Niagara Falls.

6/10 – Redelijk

Raul

Negatief: Personeel en service
Very close to the falls … no breakfast included? What?
1 nacht verbleven in oktober 2023
Reactie van Wendy P op 15 dec 2023
Thank you for your feedback. Please know that as a full-service Holiday Inn breakfast is not included with all rooms like you will find at an Express or limited service hotel. However, we do have packages that include breakfast for up to 2 adults and children under 12 eat free off the kids menu when they are joined by an adult.

2/10 – Ontzettend slecht

Baljinder

Negatief: Netheid
1 nacht verbleven in oktober 2023

2/10 – Ontzettend slecht

robert

Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service
2 nachten verbleven in oktober 2023

4/10 – Matig

Leonardo

Positief: Voorzieningen
Negatief: Netheid
Dirty bathtub
1 nacht verbleven in oktober 2023

8/10 – Goed

Pedro

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place. Walking distance to State park and Niagara's attraction. Excellent for families
4 nachten verbleven in september 2023

6/10 – Redelijk

David

Undisclosed charges for parking?!
Great view of the falls. Didn't appreciate the undisclosed parking fees that seem to be appearing on my credit card.
1 nacht verbleven in oktober 2023

8/10 – Goed

Makhmud

1 nacht verbleven in oktober 2023
Reactie van Staff of the Holiday Inn Niagara Falls op 26 dec 2023
Thank you for choosing Holiday Inn and for taking the time to share your experience at Holiday Inn NIAGARA FALLS-SCENIC DOWNTOWN. It was a pleasure to have you as our guest and hope to have many more opportunities to host you while visiting Niagara Falls.

10/10 – Uitstekend

Eko

Positief: Netheid, personeel en service
Room verry clean only the curtain broken
1 nacht verbleven in september 2023

6/10 – Redelijk

Randy

Reisde met familie
Positief: Netheid, personeel en service
The location was great but our room on the first floor was dark even with all of the lights available were on. One of the lights appeared to be broken but ultimately I discovered that the light bulb had been unscrewed. We also determined why this had been done - you cannot use it to charge your devices when the light is turned off. The room was clean although the bathroom shower had a mass of hair stuck to the wall. Finally the room could use another chair and there was also no spare blanket in the room. That all being said the room met our needs and we would consider staying there again.
3 nachten verbleven in september 2023

6/10 – Redelijk

Abby

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Nice location. We weren’t aware of the additional cost for parking.
1 nacht verbleven in september 2023

10/10 – Uitstekend

Pamela A

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I enjoyed the Anchor Bar attached. I enjoyed being able to walk every where we wanted to go. The Niagara Falls park, lol I even walked all the way to Canada and back to the US. It’s the perfect spot for us, we would stay there again.
3 nachten verbleven in september 2023

10/10 – Uitstekend

Jason

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great trip
Great long weekend, nice, clean hotel with friendly staff ose to the falls. We were able to walk everywhere from the hotel
2 nachten verbleven in september 2023

6/10 – Redelijk

Rimma

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
I only give this hotel 3 stars because the actual staff of the hotel are nice, and the location is great. The housekeeping staff threw away our items after we told them not to come in as we were not checked out yet. The phone was not working so I had to keep taking the elevator down to speak to the front desk for help. The room itself was not clean, I found candy wrappers from previous tenants in the room. The vent is dirty in the bathroom so the ventilation was poor. I was honestly super upset with the experience towards the end with housekeeping. I repeated to two different staff members three times I was not checking out way before 10am, and checkout was 11. They still went in the room and took my items and almost tossed them.If I had not come when I came to get the remaining things, I would have not gotten my things back.

6/10 – Redelijk

JAMES

Reisde met partner
Dated hotel , but close to Niagraa Falls.
2 nachten verbleven in september 2023

8/10 – Goed

Jacqueline

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
We were made aware that we wouldn't have water in the AM upon arrival, which we will be at the Falls anyhow. It is inconvenient but I understand things break. The Front desk clerk was very informative and helpfu
1 nacht verbleven in september 2023

8/10 – Goed

TED GEORGE

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Poor dinning options
3 nachten verbleven in september 2023

2/10 – Ontzettend slecht

JIT

2 nachten verbleven in september 2023

10/10 – Uitstekend

Holly

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
First time in Niagra
Clean room, and I love you use dove products. Check in was easy and the lady checking us in recommended us an amazing Loganberry wine. My only complaint is that the outlets for the lamps do not work unless the lamp themselves are on so I have to move some furniture out to use the wall outlets to charge devices.
1 nacht verbleven in september 2023

8/10 – Goed

Michael

1 nacht verbleven in september 2023