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Beoordelingen van Brickell Bay Beach Resort Aruba, Trademark by Wyndham

3 out of 5
Brickell Bay Beach Resort Aruba, Trademark by Wyndham
J.E. Irausquin Boulevard, #370, Noord

Beoordelingen

7,2

Goed

Gastenscore: 10 - Uitstekend. 257 van 1006 beoordelingen" "
Gastenscore: 8 - Goed. 313 van 1006 beoordelingen" "
Gastenscore: 6 - Redelijk. 207 van 1006 beoordelingen" "
Gastenscore: 4 - Matig. 141 van 1006 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 88 van 1006 beoordelingen" "

7,4/10

Netheid

8,0/10

Personeel en service

6,4/10

Voorzieningen

6,4/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Goede locatie, goede service, ga zeker nog een keer terug
8 nachten verbleven in juli 2021
Reactie van Management op 12 aug 2021
Thank you for staying with us and thank you for your feedback and comments. We are looking forward to welcome you again in the near future. Sunny wishes from Aruba and team Brickell Bay.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Minder goed is dat die onderhoud. Meer extra schoonmaak. Maar wel goed lekker geslapen
1 nacht verbleven in juli 2021
Reactie van Management op 6 jul 2021
Dear Guest; Thank you for your feedback. We took good note of your comment for improvement. Best Regards;

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
interieur matig / service prima
Ontvangst en service prima! Echter zijn de kamers aan een renovatie toe!! Verouderde airco dat veel lawaai maakte en er stroomde water vanuit de airco. De badkamer was schoon maar verouderd. Tijdens het douchen stroomde het water de badkamer in. Genoodzaakt doeken op grond te leggen tijdens het douchen. Prima service ook bij het zwembad. Verder lieve aardige mensen! Dat maakte het verblijf goed.
3 nachten verbleven in december 2019
Reactie van M. Vilchez, Director of Sales op 3 jan 2020
Thank you for your feedback. All well noted for improvements. Regards

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
Locatie prima , ontbijt kan beter, meer controle op de schoonmaak.
12 nachten verbleven in september 2019
Reactie van M. Vilchez, Director of Sales & Marketing op 7 okt 2019
Dear former guest; We took good note of your recommendations for improvements. Come visit us soon again. Sunny wishes from Aruba.

4/10 – Matig

Maribelle, Willemstad

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Verouderd. De airco werkt niet goed en zit vol schimmel. Staat een luchtontvochtiger naast die echt heel veel herrie maakt en niet stopt als de bak vol is en dus overstroomt. Bedden doorgezakt. Toilet spoelt niet door. Raam.kan niet open.Tijdens douchen loopt de hele badkamer onder water. Geen tekenen gezien van enige schoonmaakactiviteit. Personeel niet behulpzaam (op een enkeling na).
5 nachten verbleven in november 2018
Reactie van Marvel Vilchez op 31 dec 2018
Dear Maribelle; Thank you for your feedback and comments. We took good note of each of them and will address them to the proper departments for improvements. Sunny wishes from Aruba

8/10 – Goed

Dennis, Amsterdam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Heel erg fijn hotel dichtbij het strand.
Heel erg fijn hotel dichtbij het strand. Ook de bars en restaurants zijn dichtbij. Oranjestad is iets verder weg maar met bus of taxi prima te doen. Kamers kunnen een upgrade gebruiken maar zijn nog steeds erg comfortable. Douche is erg fijn. De poolbar van het restaurant sluite wat vroeg vonden wij. De barmannen waren echt geweldig. Veel tips gekregen voor het eiland en uiteraard heerlijke cocktails. (Ramphes en Juan) Ook het eten wat je besteld hier is erg lekker.
5 nachten verbleven in augustus 2018
Reactie van Marvel Vilchez op 11 sep 2018
Dear Dennis; Thank you so much for your feedback and comments about Brickell Bay Beach Club & Spa, much appreciated. Looking forward to welcome you again at the hotel, we remain with sunny wishes.

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Basic three star hotel
The hotel qualifies for the three stars, but nothing more. The location is not on the beach as you may expect from the name but the beach is close. It is in a lively neighborhood called 'High rise hotels' with lots of restaurants and souvenir shops. The restaurant for the hotel is on a street, lively in the evening but with the beach so close you'd prefer the sound of the waves, not the cars. Room is basic. Shower in bathtub, shaky sliding wardrobe doors, noisy AC. No fridge in the room. View against a wall. Not some place I'd bring a partner. The hotel is not cheap and for a dream holiday: spend a few bucks more across the street.
2 nachten verbleven in november 2017
Reactie van Marvel op 12 dec 2017
Thank you for your feedback. We will take actions on the points you mentioned.

6/10 – Redelijk

Marcel, The Netherlands

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Nice location, free parking, but outdated
Staff is friendly, but hotel needs renovation. Everything looks old and outdated. Airco was noisy en there was no mini-fridge in the room. Location is perfect, close to the beach and the restaurants and bars.
4 nachten verbleven in augustus 2017

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
Verblijf was voor zakelijke doeleinden.
Goede services en op alle vragen werd alert gereageerd.
4 nachten verbleven in juli 2017
Reactie van Marvel Vilchez op 31 jul 2017
Good day former guest; We thank you so much for your feedback. We will inform all concerned departments adequately. Best regards, Marvel Vilchez Director of Sales & Marketing

8/10 – Goed

Rignald

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Goeie accomodatie.
Het is niet de eerste keer dat ik deze hotel ervaart dus het was een makkelijke keuze. De lokatie is the beste met alles in de omgeving, restaurants, winkelcentrums en discotheeks. Hun bed is uitstekend and de service ook. Volgens mij alleen breakfast moeten se overwegen. In plaats van continental naar american breakfast. Anders dan dat geweldig.

6/10 – Redelijk

Wendell

1. Airco maakte kabaal en het schjnt dat de airco in geen tijden een service beurt heeft gekregen. 2. Zou er niet iets aan het ontbijt kunnen worden gedaan? Na 1 dag zagen wij het niet meer zitten met het ontbijt.

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Slechte prijs kwaliteit verhouding. Het enige plus punt was het kingsize bed. Verder kamer in oude vieze staat. Met s nachts harde muziek vanuit de lobby die niet zachter kon. Ook erg sober ontbijt, had voor deze prijs (250 euro per nacht) wel een uitgebreider ontbijt verwacht. Inplaats daarvan kreeg ik wat sneetje toast, een droog mini mini croissantje een droge muffin met daarbij 1 kuipje boter en 1 kuipje jam... Erg jammer en teleurstellend verblijf gezien het bedrag dat ik heb betaald.

2/10 – Ontzettend slecht

anoniem, holland

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
near restuarants
hotelroom is odd and was dirty. it past his best time long before. the breakfast was awfull. a basket of white bread and some butter and jam of arripa with cheese. We were here with christmas, not even a little cookie of something to celebrate. Taxi of the hotel is very expensive 28 dollar. you will be cheaper off if you hold a taxi on the street. NOT AGAIN THIS HOTEL.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Prijs/kwaliteit verhouding slecht.
Kamer was redelijk uitgerust maar de uitrusting (zoals airconditioning) was erg oud en egbrekkig. Door de gebrekkige kwaliteit was de kamerprijs per nacht veel te hoog.

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

10/10 – Uitstekend

Fleur, Curacao

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Top!
Erg goed bevallen! Heerlijk bed, goede douche en een nette kamer. Vriendelijk personeel en geode service! Tevens TOP locatie als je bijvoorbeeld geen auto hebt!

10/10 – Uitstekend

Kristen

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was nice and updated, overall smelled a little like mildew/mold in rt the humidity I believe. Shower leaked onto the floor but nothing some towels couldn't handle. Pool was very nice, the music was a little loud at times. Very close to all restaurants and the beach. Very nice that their was an area on the beach specifically for the hotel. All staff I came in contact with were very nice and accommodating. Would definitely return in the future.
5 nachten verbleven in mei 2024
Reactie van Jeanrick Quandt op 16 mei 2024
Dear Kristen, Thank you so much for taking the time to leave us a review! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience during your stay with us.We're delighted to know that you enjoyed your time here, and we can't wait to welcome you back again in the future. Please don't hesitate to reach out if there's anything we can do to make your next visit even more memorable.

10/10 – Uitstekend

Christian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in mei 2024
Reactie van Brickell Bay Aruba Management op 15 mei 2024
Good morning Mr. Christian Been, Thank you for staying Brickell Bay Aruba.I really appreciate that you took the time to give us an excellent review.I would be glad if you consider Brickell Bay Aruba for your future stays.Kind regards,

10/10 – Uitstekend

Monica

Positief: Staat van de accommodatie en faciliteiten
5 nachten verbleven in mei 2024
Reactie van Brickell Bay Aruba Management op 15 mei 2024
Good morning Mrs. Monica Lewis, Thank you for staying Brickell Bay Aruba.I really appreciate that you took the time to give us an excellent review.I would be glad if you consider Brickell Bay Aruba for your future stays.Kind regards,

6/10 – Redelijk

Drago

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Price was great, location was good, nice and clean and quiet. You have to cross the street to get to the beach, no bar or restaurant on site, the staff was great and very helpful
7 nachten verbleven in april 2024
Reactie van Brickell Bay Aruba Management op 2 mei 2024
Good morning Mr. & Mrs.,Thank you for staying at Brickell Bay Aruba for your vacations.In a constant effort to improve our hotel and quality of service we are glad to receive your feedback.I would like you to consider Brickell Bay Aruba for future reservations after we're completely renovated, Nov 1, 2024Kind regards,

6/10 – Redelijk

Tara

Reisde met partner
Positief: Personeel en service
The pool bar staff was very attentive and very nice. The staff at the front desk was the same. Our rooms could have been cleaned better. Had to ask everyday for either a towel or tp. Floors could be swept bc of sand being drug in from the beach. Had newly remodeled room nice but not like the pictures…Location was perfect…lots of bars and restaurants right out the door and beach was only 2 blocks down…perfect location! Air conditioning didn’t work very well and not at all on one day…. but plenty of hot water. WiFi didn’t work unless in lobby and could not get tv to work but that was not a big deal for us for we usually turn on only before bed. Went to local nightlife….maybe would stay again but definitely needs a few more amenities….microwave…better housekeeping and air conditioning working all the time! And WiFi and better phone service.
6 nachten verbleven in april 2024
Reactie van Brickell Bay Aruba Management op 2 mei 2024
Good morning Mrs.Tara,Thank you for staying at Brickell Bay Aruba for your vacations.In a constant effort to improve our hotel and quality of service we are glad to receive your feedback.I would like you to consider Brickell Bay Aruba for future reservations after we're completely renovated, Nov 1, 2024Kind regards,

8/10 – Goed

Mary Ellen, Waterbury Center

Reisde met partner
Positief: Personeel en service, voorzieningen
The location is great, right in the middle of the Palm Beach Strip, easy to walk anywhere. The pool was so nice. Staff were super friendly. We were in a non upgraded room, and I would never do that again, the first room was terrible, not the cleanest and so old and falling apart, they moved us to a different room which was better, but still not one of the upgraded rooms. I saw pics of an upgraded room, and they are beautiful, so knowing they will all be upgraded in the next several months, I would definitely stay again
3 nachten verbleven in april 2024
Reactie van Brickell Bay Aruba Management op 24 apr 2024
Dear Mrs. Mary Ellen, Thank you for choosing Brickell Bay Aruba as your vacation resort.I would like to thank you for staying with us and invite you to book your future reservations with us after we are fully renovated after November 1, 2024Kind Regards,

6/10 – Redelijk

Deborah

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen
There advertisement lacked in accuracy. No gym, and no wifi in the room. Very loud night life however you are right in the heart of it. The room was clean and bed was comfy! The staff was very friendly.
3 nachten verbleven in april 2024
Reactie van Jeanrick Quandt op 22 apr 2024
Dear Deborah, Thank you for sharing your feedback with us. We're grateful for your review and the opportunity to improve. Rest assured, we will address your concerns with the relevant departments to ensure a better experience for our guests in the future.

10/10 – Uitstekend

Vincent John

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quiet small no frills close to all
4 nachten verbleven in april 2024
Reactie van Jeanrick Quandt op 22 apr 2024
Dear Vincent John, Thank you for your review! We appreciate you taking the time to share your experience with us.

10/10 – Uitstekend

Marisol

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing staff 😎
8 nachten verbleven in april 2024
Reactie van Jeanrick Quandt op 22 apr 2024
Dear Marisol, Thank you for your review! We appreciate you taking the time to share your experience with us.Will make sure to share this with the staff.

2/10 – Ontzettend slecht

Peter

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Upon checking in, I encountered several issues in the hotel room, including wet floors, a dirty environment, and a dusty fan. When I contacted the front desk through WhatsApp, they ignored my message, and the situation escalated when water flooded the floor and walls, making it difficult for me to charge my phone. The maintenance manager blamed me for the incident, stating that I changed the AC setting from 22 to 24 degrees. Despite agreeing to pay a fee to upgrade my room, the hotel doubled the cost at checkout. The manager accused me of lying and told me they took pictures of the AC controls changed from 22 to 24 degrees, even though I only changed the AC setting because the room was cold. I paid the fee and moved to a different room, but I was scared to use the AC, which was very cold all night. Aside from 2 of the friendly staff members, nothing else was good about my stay. The management staff were awful. I Don't like to give bad reviews and Don't go back to places if I Don't like them. But this time, I think everyone should know how awful this place is. Stay away. Stay there only if you want to be treated like a 2nd class citizen and are willing not to use the AC and possibly damage your belongings with water.
2 nachten verbleven in april 2024
Reactie van Jeanrick Quandt op 22 apr 2024
Dear Peter, Thank you for taking the time to share your feedback with us. We're truly sorry to hear about the issues you experienced during your stay. Please accept our sincerest apologies for any inconvenience caused.Rest assured, we take your concerns very seriously, and we will be addressing each of them with the relevant departments to ensure that necessary improvements are made. Your feedback is invaluable to us as we continuously strive to enhance our guest experience.We hope you will consider giving us another chance to exceed your expectations in the future. If you have any further comments or concerns, please feel free to reach out to us directly.

8/10 – Goed

Rashma Ashley

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff at the front desk and by the pool area was great,especially Anderson. They were very kind and helpful. What i didn't like was the WIFI services,not to say anything bad. They were doing some construction and that could have been the reason. Overall the its a great place to stay. Get the newly renovated room,it is very nice and confortable. I will visit sometime again and Definitely recommend this Hotel.
2 nachten verbleven in april 2024
Reactie van Jeanrick Quandt op 24 apr 2024
Rashma, your feedback is much appreciated. I will make sure to inform the staff of your kind words. And we apologize for the internet service during your stay, we are working on this to have it solved. We are looking forward to welcoming you again to Aruba and Brickell Bay.

8/10 – Goed

Pametta

Reisde met een groep
Positief: Netheid, personeel en service
Nice property but rooms are outdated if you do t select the renovated options. No coffee maker or Microwave in rooms although they offered fresh coffee and lemon water each day in lobby area. There was also a Microwave in lobby area that staff could warm your food up for you. The air conditioner kept going on and off thru out the night so we woke up hot. The bathroom shower was drawing slowly also. The pool area with bar was nice! Overall it was a good choice due to location since it’s walkable to everything and staff was great.
3 nachten verbleven in april 2024
Reactie van Jeanrick Quandt op 17 apr 2024
Thank you so much for taking the time to leave us a review! We're thrilled to hear that you enjoyed your stay with us. Your feedback is invaluable to us, and we're committed to addressing the issues you've raised to ensure an even better experience for our future guests. We sincerely appreciate your support and hope to welcome you back again soon!

4/10 – Matig

Tara

Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Chipped paint, door wouldn’t lock in the first room, second room they moved me to had condensation water marks on the wall, and the room smelled so musky I felt like I couldn’t breathe even with a dehumidifier. Floor would get slick from humidity. The floor in the bathroom pools with water after a shower, so the floor gets soaked. And the pillows are so uncomfortable. They cleaned up the lobby area a lot which is nice. But the carpets and paint in the hallways and rooms are outdated and in poor condition. They post other misleading pictures of their sister hotel the Wyndham on their website and it makes you think those are the rooms will you get and that is not Brickell Bay. Should have just paid the extra $500 and stayed at Playa Linda.
7 nachten verbleven in april 2024
Reactie van Brickell Bay Aruba Management op 16 apr 2024
Dear Mrs Tara, I would like to personally apologize for the inconveniences that you had during your stay at Brickell Bay Aruba. The hotel will be fully renovated by November 2024 and I ask you to consider our hotel for future stays.Kind regards

4/10 – Matig

Orlando

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Resort under renovation. First room assigned had no Air conditioning. Television was not working. Second room assigned had No live TV. Although that room was renovated. The cleaning staff refused to give me one extra coffee even though i was willing to exchange a decaffeinated one. I was told only 2 per day one decaf and one regular
4 nachten verbleven in april 2024
Reactie van Jeanrick Quandt op 14 apr 2024
I want to extend my sincere apologies for the issues you encountered during your recent visit. Your feedback is incredibly valuable to us, and we're truly sorry that we fell short of your expectations. Rest assured, I am personally looking into the matters you've raised to understand what went wrong and how we can prevent similar situations from occurring in the future. It's our priority to ensure that all our guests have a seamless and enjoyable experience, and we're committed to addressing any areas of concern. Thank you for bringing these issues to our attention, and please know that we are taking your feedback seriously. We hope to have the opportunity to welcome you back and provide you with the exceptional service you deserve.

6/10 – Redelijk

filomena, new hyde park

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
bathroom to old no exaust hot water extremely hot could not regulate
8 nachten verbleven in maart 2024
Reactie van Management op 10 apr 2024
Good day Filomena,Thank you for staying with us and thank you for your feedback. We took good note of your feedback for improvements. We have shared your comments with the proper department. Sunny wishes.

10/10 – Uitstekend

Frank J.

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Easy access
1 nacht verbleven in april 2024
Reactie van Jonathan op 7 apr 2024
Dear Mr. Frank I would like to personally thank you for staying with us at Brickell Bay Aruba.We would like to invite you to consider Brickell Bay for future stays in Aruba.Your Truly,Jonathan PaulaFront Office Manager Brickell Bay Aruba

8/10 – Goed

Jaelyn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in maart 2024
Reactie van Management op 5 apr 2024
Good day Jaelyn,Thank you for staying with us. We invite you to stay with us in the near future again. Tropical Regards,

6/10 – Redelijk

David

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
So they are in the middle of renovation and the room they had us in was not quite complete. There was no handle on the sliding bathroom door, no full length mirror and no telephone. The bed pillows had seen better days. Wyndham has a long way to go if they want to get top dollar for a night.
14 nachten verbleven in maart 2024
Reactie van Jeanrick Quandt op 1 apr 2024
Thank you for taking the time to share your review with us. Your feedback is greatly appreciated, and we want you to know that we are actively working on addressing the issues you've raised.

2/10 – Ontzettend slecht

Carol

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
We booked a newly renovated premium room. They put us on the first floor. We had no live TV ( which the web site said we would) we had no internet for the first week until a maintenance man got us a router. The bathroom shower had no places for us to put soap or shampoo The only good thing I can say is the workers are nice.
14 nachten verbleven in maart 2024
Reactie van Jeanrick Quandt op 1 apr 2024
Dear Carol, Thank you very much for your valuable feedback. We're delighted to hear that our staff has met your expectations. Regarding the room, we apologize for any inconvenience caused by the telecommunications issues. Rest assured, we are actively addressing this matter. Additionally, we've noted the other points you raised and will ensure they are taken care of promptly.Once again, we appreciate your input and look forward to welcoming you back soon.

8/10 – Goed

FREDERICK

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service
Clean, and staff is great. Easy walking to many shops and restaurants.
14 nachten verbleven in maart 2024
Reactie van Management op 28 mrt 2024
Good day Frederick,Thank you so much for your feedback about the hotel and staff -- much appreciated.Come visit us soon again. Sunny wishes.

2/10 – Ontzettend slecht

Rachel

Reisde met een groep
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
the building should closed til its finished with renovation due to things like Television not working,Wifi not goos at all if the TV needs it to work. AC leaking leaving puddles in the room and the sliding door for the bathroom falling off hitting me, brushing me on my leg.
4 nachten verbleven in maart 2024
Reactie van Management op 28 mrt 2024
Good day Rachel,Thank you for your feedback. We have shared your comments with all concerned for improvements. Sunny wishes.

8/10 – Goed

Melissa

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Emilaine was amazing she is very knowledgeable about her profession and cares deeply for the customers. However this property has not invested too much of their profits back into the hotel. Much of it is rusted, used and abused. Our first full day we tried to use the pool and there was white film in the water all of the stair access area. The white chairs outside by the pool area are incredibly worn down and the bars are felt all across your body. Hallway carpets had areas missing and other areas mismatched carpet (at least on the second floor) The grounds were relatively clean with minimal garbage. On the 2nd floor the ice machine was not working when we arrived on March 19 and 20. Finally on our 3 rd day we were able to have ice! The first day they serviced our room and did not put fresh towels back in we had to ask the front desk about towels to shower. The swim towels they didn’t have enough of them, only at 7 am was you able to maybe receive a fresh towel for the day!
6 nachten verbleven in maart 2024
Reactie van Management op 28 mrt 2024
Good day Melissa,Thank you for your feedback. As you know the hotel is in a transition to the brand Wyndham. We have shared your comments with Management Team for improvements.Thank you.

6/10 – Redelijk

MICHELLE

Positief: Netheid, personeel en service
There are no stairs to get into the pool at 4ft. The swim up bar could be more appealing.
4 nachten verbleven in maart 2024
Reactie van Management op 28 mrt 2024
Good day Michelle,Thank you for your feedback. We have shared your comments with all concerned for improvements. Best regards.

6/10 – Redelijk

Victoria

Positief: Netheid, personeel en service
3 nachten verbleven in maart 2024
Reactie van Management op 28 mrt 2024
Good morning, Victoria,Thank you for staying with us. Please come visit us soon again. Tropical Regards.

8/10 – Goed

Walter

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a wonderful stay at Brickell Bay. We're not very picky, we just needed a place to sleep and shower while we went around the island. The location is very central to lots of shops and restaurants. You walk out and turn the corner and have a great selection of food, bars and very lively nightlife. This area does get a bit rowdy at night, but in our room it was not an issue. I'm sure if you got one of the rooms facing the bar area it night get loud. The room was very clean and had everything we needed. One important thing is to remember to empty out the dehumidifier. We didnt know this was a thing and we had a very uncomfortable 2nd night, where everything was wet. After we realized this, we didnt have any issues. The hotel is about a 3 minute walk to the beach, so its very convenient. The staff were very friendly and willing to help. Definitely recommend your stay if you just need a nice clean room to stay while you explore Aruba.
3 nachten verbleven in maart 2024
Reactie van Jeanrick Quandt op 23 mrt 2024
Hi Walter, thank you for the feedback and we are looking forward to welcoming you in the near future.

4/10 – Matig

Mohammed

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room I got was right next to reception and couldn’t sleep at all as it was so noisy. I could hear phone calls and conversations between staff all night long. Also, the bathroom was leaking and they couldn’t fix it.
2 nachten verbleven in maart 2024
Reactie van Jeanrick Quandt op 23 mrt 2024
Thank you for the valuable feedback, we will address this to the team leaders to avoid this to repeat in the future.

10/10 – Uitstekend

Maxim

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Jeanrick Quandt op 23 mrt 2024
Maxim, thank you for the feedback, much appreciated.

10/10 – Uitstekend

LUIS

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome and in process of more upgrade which is great.
3 nachten verbleven in maart 2024
Reactie van Management op 13 mrt 2024
Good afternoon, Luis, Thank you for staying with us and thank you for your feedback -- much appreciated. Come visit us soon again. Tropical Regards.

2/10 – Ontzettend slecht

Maranda

Reisde met een groep
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Love the location and staff. Even though they have renovated rooms, they charge the same price for the outdated ones. My friend and I paid $300 per night for a room that was damp with moisture, no working wifi, fuzzy tv channels, a shower that has standing water to your ankles and a full size bed on a queen box spring. They give a daily voucher for complimentary breakfast at a restaurant next door with slow and poor service.
3 nachten verbleven in maart 2024
Reactie van Management op 13 mrt 2024
Good afternoon, Maranda,Thank you for your feedback, we took good note of each of them pointed out for improvements.Best Regards.

4/10 – Matig

KATHLEEN

Reisde met partner
Negatief: Netheid, voorzieningen
Not impressed at all. AC doesn’t work. It was disgustingly hot in our room the entire time. The shower leaked so every time we showered, the bathroom floor would be flooded. You could hear every noise outside of our room from the hallway to the restaurants. Simply do not recommend even for those who are okay with staying at “ok” places.
4 nachten verbleven in maart 2024
Reactie van Management op 13 mrt 2024
Hi Kathleen,We took good note of your feedback for improvement.Best Regards.

4/10 – Matig

Nicole

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
My room was not ready upon arrival at 4:30 pm when check in is 3. They then rush cleaned our room and did a horrible job while we stood outside the room waiting. The bathroom had no toilet paper holder, no toilet paper and no garbage can. We had to ask for everything everyday. They would clean our room and not leave clean towels. We also had no phones in our room. The staff was helpful but I would not come back
4 nachten verbleven in maart 2024
Reactie van Management op 13 mrt 2024
Hi Nicole,Thank you for your feedback. We took good note of each of them for improvement.Best Regards.

4/10 – Matig

Mary

1 nacht verbleven in maart 2024
Reactie van Jeanrick Quandt op 1 apr 2024
Thank you for the feedback.

6/10 – Redelijk

Talita, Darby

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in februari 2024
Reactie van Management op 13 mrt 2024
Dear Talita,Thank you for staying with us. Come visit us soon again.Tropical Regards.

6/10 – Redelijk

Patrick

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
was surprised to find out it was being remodeled the room we stayed in sure needs it. no mention of remdel going on when trip was booked. pictures on internet showed remodeled
11 nachten verbleven in februari 2024
Reactie van Management op 4 mrt 2024
Dear Patrick,Thank you for staying with us. Indeed, the hotel is in a transition to the Wyndham brand therefor some renovation and upgrading the hotel according to the brand standards. Sunny wishes.