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Beoordelingen van Hull Humber View Hotel, BW Signature Collection

4 out of 5
Hull Humber View Hotel, BW Signature Collection
Ferriby High Road, North Ferriby, England

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 164 van 471 beoordelingen" "
Gastenscore: 8 - Goed. 185 van 471 beoordelingen" "
Gastenscore: 6 - Redelijk. 67 van 471 beoordelingen" "
Gastenscore: 4 - Matig. 36 van 471 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 19 van 471 beoordelingen" "

8,4/10

Netheid

8,4/10

Personeel en service

7,6/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

6,8/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Katie

1 nacht verbleven in oktober 2022

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Not particularly clean or well decorated. Awful night in the hotel. Problems with people in room next door. Despite this, staff were helpful and apologetic about our stay.
1 nacht verbleven in oktober 2022

6/10 – Redelijk

Mrs N A

Reisde met familie
Positief: Personeel en service
On arrival the staff were welcoming and they reception areas appeared clean and in good repair. On going to our room, the carpets were worn and appeared not to have been hoovered. Room itself was generally clean, but bathroom grout gave the impression it was dirty. The room opposite was extremely noisy and arguments in the other areas of the hotel went on till early hours of the morning meaning we could not sleep! Although the night staff did try to deal with this with very little success. Just when thing's settled down and we thought we might get some sleep, the heating system came on at 6.30am and the radiators in our room started playing what I can only describe as Tubular Bells! So sorry Humber View, although you're unable to predict your guest's behaviour and your staff are friendly. I don't think I will be returning. On positive note the breakfast was nice with a variety of choices.
1 nacht verbleven in oktober 2022

10/10 – Uitstekend

Daniel

1 nacht verbleven in oktober 2022

6/10 – Redelijk

Daniel

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2022

8/10 – Goed

Neeraj

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All the staff we encountered were friendly and happy which is always a good thing at a hotel! The views from the terrace of the Humber Bridge were beautiful, was a shame our room didn’t have the same view! We only stayed for one night, but would stay again if we’re in the area again.
1 nacht verbleven in oktober 2022

8/10 – Goed

Rob

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The stay was great. Luckily the weather was cooler than the last time we stayed there as the rooms get quite hot. The beds aren’t very comfortable and the pillows are awful. Won’t stop me using it again though as it is very convenient for location.
1 nacht verbleven in september 2022

2/10 – Ontzettend slecht

Pradeep

Zakenreiziger
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Poor management
1 nacht verbleven in september 2022

8/10 – Goed

Matt

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2022

4/10 – Matig

Tow

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The hotel is certainly in need of some refurbishment, a four star hotel that has threadbare carpet in the rooms is a bit on the sad side. The mattresses are hard and lumpy and the rooms are very warm and with limited ability to open windows. Areas of the breakfast dining room could do with a clean, namely the wooden walls the layer of dust and grim was not pleasant. Staff were very happy, helpful and friendly. This was a night away booked using Expedia points so coat is nothing, if I’d paid for it I would have been very upset. I won’t be rushing back.
1 nacht verbleven in september 2022

8/10 – Goed

Sandra

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2022

4/10 – Matig

Margaret

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Had to wait some time for the receptionist to come to the desk. In fact the barman had to go find him. When receptionist did get there he spent the whole time complaining the computer didn’t like him. The barman was good and very professional/helpful. Restaurant was unwelcoming so ate in the bar.
1 nacht verbleven in augustus 2022

8/10 – Goed

justin

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good location
Nice place to stay
3 nachten verbleven in augustus 2022
Reactie van Lovely to have you staying with us op 22 aug 2022
Good Morning, Thank you very much for staying with us and it will be a pleasure to have you back. Kind regards, Hull Humber View Reception

4/10 – Matig

Diane

Positief: Netheid
Negatief: Comfort kamer
The staff are unable to provide a good experience as the hotel itself doesn't come up to scratch. The reception area is very stark. The rooms are adequate size for a short stay. It was clean and the bed was comfortable, however we had the worst night ever. We entered the hallway to the rooms and a wall of heat greeted us, when we got to the room windows were all open and a fan was already switched on. After a night out we came back and trying to sleep was impossible due to the heat. I thought my husband was going to have an heart attack. Breakfast was good quality products but it was overcooked, such a shame.
1 nacht verbleven in augustus 2022

8/10 – Goed

Anna

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Gorgeous hotel, friendly staff.
We arrived quite late but they kept the kitchen open which was really generous. The food was ghastly and took over an hour to arrive, so it was a mixed blessing! They clearly have some staffing issues but they were very friendly and welcoming. There was a school prom the first night and a wedding the second so I didn't get much sleep, though my husband wasn't bothered, so I guess I'm sensitive to noise. It was very hot but the room had an electric fan which we kept on all night. Also helped to drown out the partying! Room was beautiful, the whole hotel is really beautiful and overlooking the water, absolutely wonderful. Would absolutely recommend, but maybe I would request a quiet room best time. And go out for dinner! The Greek, Hessle is fantastic, they should open a branch in the hotel for a perfect experience!
2 nachten verbleven in juli 2022

10/10 – Uitstekend

Paul

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Quiet and comfortable
Good stay with comfortable room and tasty food. A special mention for Viktor on reception who always strived to go above and beyond. He remembered my name from a visit last month which is quite impressive
2 nachten verbleven in juli 2022
Reactie van Thank you Paul op 13 jul 2022
Dear Paul, We are extremely happy to have you staying with us again and a lovely review. Hope to see you soon. Kind regards, Reception Hull Humber View Hotel

8/10 – Goed

James

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The view of the Humber Bridge can be outstanding - fog and weather permitting - just outstanding! The property is tired but is being renovated. The people (front desk, bar) are brilliant and almost balance out the rest of the experience. The bar people ARE brilliant.
1 nacht verbleven in juni 2022
Reactie van Viktor op 25 jun 2022
Dear James, Thank you for your review and the kind words in the name of our whole staff. As you mentioned the Hotel is being renovated constantly and we strive to provide the best possible services to our guests as well. We hope to see you again. Kind regards, Viktor Varga Receptionist

4/10 – Matig

David

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Rooms a little dated and bed not very comfortable. Shower was scalding hot and could not adjust so unusable. No rooms available to move to and discount offered in compensation was not acceptable.
1 nacht verbleven in juni 2022
Reactie van Contact Operational Manager op 14 jun 2022
Good Morning Mr David, We would like to sincerely apologise to you for the inconvenience that we may have caused you during your stay at our hotel. We realize that our services were not up to the mark and this is not our standard. Could you kindly contact our operational manager if you would like to discuss this further. Ben.Peck@hullhumberviewhotel.co.uk Kind regards, Hull Humber View Hotel Reception

10/10 – Uitstekend

Denise

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wedding
We booked a room because our friends where having their wedding reception at the venue- we were very satisfied with our stay and the wedding
1 nacht verbleven in juni 2022
Reactie van Good Morning Denise op 14 jun 2022
Good Morning Denise Thank you very much for staying with us. It was a pleasure. Thank you for the lovely feedback, we hope to see you soon. Have a Wonderful Day! Kind regards, Hull Humber View Hotel Reception

10/10 – Uitstekend

Lee

1 nacht verbleven in juni 2022
Reactie van Thank you op 14 jun 2022
Good Morning Mr Lee, Thank you very much for the lovely feedback. Hope to see you soon. Have a great day! Kind regards, Hull Humber View Hotel Reception

10/10 – Uitstekend

Deborah

1 nacht verbleven in mei 2022
Reactie van VV op 30 mei 2022
Dear Deborah, Thank you for your outstanding rating, it means a lot to us and we hope to see you again soon. Kind regards, Viktor Varga Receptionist

10/10 – Uitstekend

Paul

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean and comfortable
Clean and comfortable hotel with very helpful friendly staff. good selection at breakfast and dinner with great service
2 nachten verbleven in mei 2022
Reactie van Thank you op 14 jun 2022
Dear Paul Thank you for the lovely feedback. We hope to see you soon. Have a wonderful day! Kind regards, Hull Humber View Hotel Reception

8/10 – Goed

Jenna

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2022

10/10 – Uitstekend

Ricardo

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great
Great stay
1 nacht verbleven in mei 2022
Reactie van Viktor op 6 mei 2022
Dear Ricardo, Thank you very much for your review. We hope to see you again soon. Kind regards, Viktor Varga Receptionist

2/10 – Ontzettend slecht

C P

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Unprepared room and pet smells
On arrival I was sent to a room that had not been cleaned. the room still had empty champagne bottles in it and it was in a mess. I spoke the the staff and they then showed me to another room that was a pet friendly room. I mentioned that I have allergies and that this room is not ideal. I could smell the animal that had previously been in there. They subsequently cleaned the pet friendly room and asked me to use that room. This was not an enjoyable stay and very disappointing. Why are the rooms not clean?
1 nacht verbleven in april 2022
Reactie van Viktor op 6 mei 2022
Dear C P, We are really sorry to read that we could not achieve your expectation during your stay. We work hard everyday to make our guests' stay as pleasant as possible and would love to have a chance to provide you a completely different level of service if you plan your next stay in this area. Kind regards, Viktor Varga Receptionist

6/10 – Redelijk

andrew

A little disappointed
The room they originally gave us want made up when we arrived. The room itself felt a little “tired”, as did the hotel itself. The write up is a little misleading, a spa hotel? No spa? I was just hopeful of a bit more from their own named Signature Hotel.
2 nachten verbleven in april 2022
Reactie van Hull Humber View Hotel op 1 mei 2022
Good Afternoon, Please accept my apologies that your stay wasn't as you expected and that were issues with your room. Please be assured that this has been passed onto the management team and we have contacted expedia about the write up as we were unaware that it called us a spa hotel. Kind Regards Natasha Dexter Receptionist Hull Humber View Hotel

2/10 – Ontzettend slecht

Darren

1 nacht verbleven in april 2022
Reactie van The Hull Humber View Hotel op 13 apr 2022
Thank you for taking the time to do this review. We appreciate your feedback to help us improve. We are very sorry that we didn't meet your expectations and we hope to welcome you at the hotel again

10/10 – Uitstekend

Richard

1 nacht verbleven in maart 2022
Reactie van The Hull Humber View Hotel op 10 apr 2022
Thank you for taking the time to do this review. We appreciate your feedback to help us improve. We are very happy you enjoyed your stay and we could help make it special and we hope to welcome you at the hotel again.

8/10 – Goed

Nicola

1 nacht verbleven in maart 2022
Reactie van The Hull Humber View Hotel op 8 mrt 2022
Thank you for taking the time to do this review. We appreciate your feedback to help us improve. We are very happy you enjoyed your stay and we could help make it special and we hope to welcome you at the hotel again.

10/10 – Uitstekend

Darren

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in maart 2022
Reactie van The Hull Humber View Hotel op 5 mrt 2022
Thank you for taking the time to do this review. We appreciate your feedback to help us improve. We are very happy you enjoyed your stay and we could help make it special and we hope to welcome you at the hotel again.

4/10 – Matig

Paul

1 nacht verbleven in februari 2022
Reactie van The Hull Humber View Hotel op 25 feb 2022
Thank you for taking the time to do this review. We appreciate your feedback to help us improve. We are very sorry that we didn't meet your expectations and we hope to welcome you at the hotel again.

6/10 – Redelijk

Alison

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Ok for price. Could do with a revamp.
It was OK. Staff friendly, food average. Damp smell in corridor and very worn carpets. Room seemed clean except I found a toenail/fingernail left next to sink!
1 nacht verbleven in februari 2022
Reactie van Hull Humber View Hotel op 19 feb 2022
Thank you for taking the time to do this review. We appreciate your feedback to help us improve. We are sorry to hear that the cleanliness wasn't up to your expectations and i have made the housekeeping manager aware, we hope to welcome you at the hotel again.

10/10 – Uitstekend

Brian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice place
I booked this place as part of a road trip and it so happened that it was on valentines night we stayed......I ordered flowers and card to be sent direct to the hotel for a surprise for my wife and the staff were brilliant they had everything arranged in the room for our arrival.....
1 nacht verbleven in februari 2022
Reactie van The Hull Humber View Hotel op 16 feb 2022
Thank you for taking the time to do this review. We appreciate your feedback to help us improve. We are very happy you enjoyed your stay and we could help make it special and we hope to welcome you at the hotel again.

10/10 – Uitstekend

Eileen

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Weekend Jolly
Although my stay was short (only two nights), I picked up on a nice, friendly, casual atmosphere, not at all intrusive. Layout pleasing to the eye and comfortable in all respects. Staff friendly and helpful. Commanding view of the bridge
2 nachten verbleven in februari 2022
Reactie van The Hull Humber View Hotel op 16 feb 2022
Thank you for taking the time to do this review. We appreciate your feedback to help us improve. We are very happy you enjoyed your stay with us and we hope to welcome you at the hotel again.

10/10 – Uitstekend

Lesley

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Highly Recommended Hotel
A warm welcome from a helpful receptionist. Room was clean, but on the downside, very hot. Breakfast was excellent, as was the service from Cassie. Would highly recommend any day of the week. Spot on.
1 nacht verbleven in februari 2022
Reactie van The Hull Humber View Hotel op 15 feb 2022
Thank you for taking the time to do this review. We are really happy you enjoyed your stay. We hope to welcome you at the hotel again. The Hull Humber View Hotel

8/10 – Goed

Helen

Reisde met huisdieren, Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly front of house who checked us in efficiently. Main area of the hotel was nice. Our room was ok from a brief look. There were lipstick marks on glasses and mugs and bathroom tap dripped throughout the night. Reviews about the heat in the rooms is correct. I'm normally always cold but by morning I was glad to get out the room to cool down. We had the windows open all night to try and combat the warmth. The grass area outside the hotel has very good views of the Humber. We didn't have a Humber view room, but the view was pleasant of the driveway and trees. Dog friendly. Spacious bar. Can't comment on food as we never went
1 nacht verbleven in februari 2022
Reactie van The Hull Humber View Hotel op 10 feb 2022
Thank you for taking the time to do this review. We appreciate your feedback to help us improve. We are very sorry that we didn't meet your expectations and we hope to welcome you at the hotel again.

6/10 – Redelijk

Andrea

Reisde met familie en kleine kinderen
No fridge in the room was inconvenient. A fridge and a microwave would have been helpful. The location was convenient, free parking and free wifi was nice. However, getting to the room was a trek and not convenient. Reaching the room meant a journey down a corridor, through two sets of double doors, up stairs, down stairs, more doors and a long corridor. All while carrying multiple pieces of luggage. They are trying to te open after being closed for covid. The kitchen was not open much, so breakfast and evening meals were inconsistent. The front reception staff were all very happy to assist. The bar/restaurant staff not so friendly.
8 nachten verbleven in december 2021
Reactie van The Hull Humber View Hotel op 12 jan 2022
Thank you for taking the time to do this review. We appreciate your feedback to help us improve. We are very sorry that we didn't meet your expectations and we hope to welcome you at the hotel again.

10/10 – Uitstekend

Jill

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely views
We had a lovely stay after attending a wedding at the hotel. The food was excellent and the room was clean and comfortable. The grounds are nice and have lovely views of the Humber Bridge.
1 nacht verbleven in november 2021
Reactie van Natasha op 12 dec 2021
Thank you for taking the time to do this review. We appreciate your feedback to help us improve. We hope to welcome you at the hotel again. The Hull Humber View Hotel

10/10 – Uitstekend

Sam

1 nacht verbleven in november 2021
Reactie van Natasha op 12 dec 2021
Thank you for taking the time to do this review. We appreciate your feedback to help us improve. We hope to welcome you at the hotel again. The Hull Humber View Hotel

6/10 – Redelijk

Diego

Zakenreiziger
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
A good hotel...in the 80s...maybe
In the 80s maybe it was a good hotel. It does not worth £100+ a night, you can find the same level for much less. Very disappointed with the mattress (after a while they should be replaced, they can't keep going for decades) as well as the bed sheets were too short for the mattress. The room looked very "tired" and too old fashion (it wasn't a choice of style, but furniture from another era). The shower curtain was the cheapest type you can find in any store...at least it could be replaced sometimes to avoid it changes colour at the bottom. We had a dinner at the hotel; fish and chips. The chips were nice, the fish was definitely frozen (and not the best quality) and the peas (also frozen) were just throw in the plate without any dressing (and no, it wasn't on the table). One additional star than deserved because of the staff! Victor at the reception was very professional, the gentleman (I am sorry I don't remember the name, but he was about 50 with the beard) at the bar was very kind and Maria at the breakfast was really energetic! Bravi!
1 nacht verbleven in november 2021

8/10 – Goed

John

Zakenreiziger
Positief: Netheid, comfort kamer
Courteous friendly staff. Made to feel welcome.
1 nacht verbleven in november 2021
Reactie van Natasha op 12 dec 2021
Thank you for taking the time to do this review. We appreciate your feedback to help us improve. We hope to welcome you at the hotel again. The Hull Humber View Hotel

6/10 – Redelijk

Robert

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
Ok. It was annnoying to find the sinnk drain largely blocked when I went to use it in the morning, five minutes to empty the sink.
1 nacht verbleven in oktober 2021
Reactie van Natasha op 12 dec 2021
Thank you for taking the time to do this review. We are very sorry that your stay wasn't as you expected We appreciate your feedback to help us improve. We hope to welcome you at the hotel again. The Hull Humber View Hotel

10/10 – Uitstekend

Andrew

Reisde met een groep
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2021
Reactie van Natasha op 12 dec 2021
Thank you for taking the time to do this review. We appreciate your feedback to help us improve. We hope to welcome you at the hotel again. The Hull Humber View Hotel

8/10 – Goed

stuart

1 nacht verbleven in september 2021
Reactie van Natasha op 12 dec 2021
Thank you for taking the time to do this review. We appreciate your feedback to help us improve. We hope to welcome you at the hotel again. The Hull Humber View Hotel

10/10 – Uitstekend

Caroline

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2021
Reactie van Natasha op 12 dec 2021
Thank you for taking the time to do this review. We appreciate your feedback to help us improve. We hope to welcome you at the hotel again. The Hull Humber View Hotel

2/10 – Ontzettend slecht

James

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Worst hotel ever
The bed sheets was dirty the room was dirty if you could up load pictures I would a member of staff just walked into our room tried to call the hotel when I got back no answer overall the worst experience I’ve ever had
Dirty cupboards
Cobwebs
3 nachten verbleven in augustus 2021

8/10 – Goed

Paul

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Quick stay
Just a two night stay Lovely view of the Humber Btidge from the grounds Ideally located for the A63 Good wholesome meal in the restaurant Very warm rooms! Too warm! Noisy cockerel too!!
2 nachten verbleven in september 2021

4/10 – Matig

Eloise

Negatief: Netheid, staat van de accommodatie en faciliteiten
Visited for a wedding, couple of staff members where rude but the majority where friendly and helpful. The hotel room, bathroom lock was hanging out. Also the pillow was covered in mould spots and some blood
1 nacht verbleven in september 2021

6/10 – Redelijk

Fergus

Negatief: Netheid
1 nacht verbleven in augustus 2021

4/10 – Matig

Mavis

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Disappointing stay
Disappointing for 4 star. No evening meals available in restaurant, only from bar. Table settings for self service breakfast no way meeting 4 star standard see photo. If this setting was to comply with covid rules, why was all the food self service? After everyone has handled the serving tongs, they are then expected to feed the toaster with their bare hand not hygienic at all. The room was adequate but the basin had a blockage and water was extremely slow to drain away, Also two of the soap dispensers did not work. There was no tray for the tea/coffee making. all tea bags etc. were stuffed into the mugs and had to be tipped onto the unit and there was nowhere to put used spoons.
3 nachten verbleven in augustus 2021