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Beoordelingen van Hilton Garden Inn North Little Rock

3 out of 5
Hilton Garden Inn North Little Rock
4100 Glover Ln, North Little Rock, AR

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 302 van 603 beoordelingen" "
Gastenscore: 8 - Goed. 171 van 603 beoordelingen" "
Gastenscore: 6 - Redelijk. 71 van 603 beoordelingen" "
Gastenscore: 4 - Matig. 37 van 603 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 22 van 603 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

8,4/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Donna

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property was very quiet. The mattress was the most comfortable hotel bed I've experienced. Pillows were ok, not great. Sheets were comfy.
3 nachten verbleven in april 2024

10/10 – Uitstekend

Carolyn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location and staff is always friendly
1 nacht verbleven in februari 2024
Reactie van Dawn G. op 9 mrt 2024
Thank you !

10/10 – Uitstekend

Kim

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was excellent 👌
1 nacht verbleven in februari 2024
Reactie van Dawn G. op 9 mrt 2024
Thank you !

10/10 – Uitstekend

Emily

1 nacht verbleven in februari 2024

10/10 – Uitstekend

Hayden

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Dawn G. op 9 mrt 2024
Thank you

2/10 – Ontzettend slecht

CODY

3 nachten verbleven in januari 2024
Reactie van Dawn G. op 9 mrt 2024
Thank you!

8/10 – Goed

Shaska

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Dawn G. op 9 mrt 2024
Thank you!

10/10 – Uitstekend

Shaska

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024

4/10 – Matig

Charles

Reisde met partner
Negatief: Voorzieningen
No Breakfast worth having, pillows were past their usage time and there were o pillows that were firm enough to do the necessary job.
1 nacht verbleven in november 2023

8/10 – Goed

Robert

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Helpful staff. Good food, alwsys clean and convenient.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Kathy

Nice. Clean. Friendly.
1 nacht verbleven in november 2023

6/10 – Redelijk

Andrea

1 nacht verbleven in november 2023

2/10 – Ontzettend slecht

Mike

Reisde met familie
Negatief: Comfort kamer
Poor comfort level
Our stay was not great. A/C unit wasn’t working, the front desk person advised us to use thermostat on the wall only to discover the thermostat had been removed. Front desk person came in and reset the unit, it worked for a few minutes and stopped working almost immediately. The thermostat read 60 degrees but it never got below 80 We had been traveling all evening and didn’t get checked in until 1:30 am. We barely slept and left the next morning exhausted with another long drive in front of us. The $75 non refundable pet deposit hardly qualified as “pet friendly “ as stated in the description. We won’t return to this facility .
1 nacht verbleven in november 2023

10/10 – Uitstekend

Erica

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect choice for our stay
Great stay, very clean and the staff is excellent. Front desk, breakfast and bar staff were all wonderful to work with, FASTEST check in ever!
2 nachten verbleven in november 2023

10/10 – Uitstekend

Kathryn

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023

10/10 – Uitstekend

james

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The beds were perfect. The room was clean and accommodating. We loved that the room had darkening pull down shades.
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Judy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place to stay! Everyone was very friendly & accommodating. Hotel was very clean, quiet & comfortable.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Our stay was very pleasant and all of the staff were fantastic.
2 nachten verbleven in september 2023

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A very satisfying stay, from start to finish!!!
3 nachten verbleven in september 2023

10/10 – Uitstekend

Frantz

Reisde met een groep
2 nachten verbleven in september 2023

8/10 – Goed

Makayla

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Scheduled hotel close to 12 pm but was able to check in swiftly. The room we booked, the door stopped locking after the first day, therefore we had to get another room. The staff was helpful in finding a room quickly and ensuring we enjoyed our stay.

10/10 – Uitstekend

Antonio

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Our room was super clean and comfy. We will stay here every time we visit the Little Rock area!
1 nacht verbleven in september 2023

8/10 – Goed

Hayden

1 nacht verbleven in september 2023

10/10 – Uitstekend

Clarence

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Nicole

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023
Reactie van Dawn K. op 16 aug 2023
Thank you for taking the time to review our property. We look forward to hosting you again in the future.

10/10 – Uitstekend

Tony

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in juli 2023
Reactie van Dawn K. op 16 aug 2023
Thank you for taking the time to review our property. We look forward to hosting you again in the future.

8/10 – Goed

Shannon

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023
Reactie van Dawn K. op 24 jul 2023
Thank you for taking the time to review our property. We hope to see you again in the future.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023
Reactie van Dawn K. op 22 jul 2023
Thank you for taking the time to review our property. We are happy to hear you found your stay with us enjoyable. We look forward to welcoming you back in the future.

8/10 – Goed

ROBERT, Lawton

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023
Reactie van Dawn K. op 21 jul 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the guest room to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 – Uitstekend

Margie

1 nacht verbleven in juli 2023

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023
Reactie van Dawn K. op 21 jul 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the guest room to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 – Uitstekend

Monica

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Property was clean, staff were friendly. Rooms appear to be recently remodeled.
1 nacht verbleven in juli 2023
Reactie van Dawn K. op 21 jul 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the guest room to your liking. We look forward to welcoming you back to our hotel in the future.

6/10 – Redelijk

Amanda

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
It’s in a great location . Felt a little dirty and underprepared there.
1 nacht verbleven in juli 2023
Reactie van Dawn K. op 21 jul 2023
I am sorry you found your guest room unacceptable. Our team works very hard to keep every room and bathroom clean; we strive to exceed expectations every day. Please accept my sincere apologies for not meeting your expectations and know I will address your feedback directly with our team. We hope you will consider staying with us again in the future.

10/10 – Uitstekend

Elizabeth

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly helpfulstaff
1 nacht verbleven in juni 2023
Reactie van Dawn K. op 21 jul 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the guest room to your liking. We look forward to welcoming you back to our hotel in the future.

6/10 – Redelijk

Ashley

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My co-worker reserved a room for two nights three weeks in advance the same as me, but the two nights were not confirmed at check in. when we came back for the second night, her room was cleaned out. No one called her to notify her that her luggage was taken downstairs. No accommodations could be made for her and she ended up having to share my room with one king bed for the second night of our work trip.
2 nachten verbleven in juni 2023
Reactie van Dawn K. op 21 jul 2023
We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

10/10 – Uitstekend

Sean

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location especially for the price. Very happy with the staff, condition and room.
1 nacht verbleven in juni 2023
Reactie van Dawn K. op 21 jul 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the guest room to your liking. We look forward to welcoming you back to our hotel in the future.

6/10 – Redelijk

Vy

1 nacht verbleven in juni 2023
Reactie van Dawn K. op 21 jul 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the guest room to your liking. We look forward to welcoming you back to our hotel in the future.

8/10 – Goed

Yolanda Yaneth

Positief: Netheid
6 nachten verbleven in juni 2023
Reactie van Dawn K. op 21 jul 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the guest room to your liking. We look forward to welcoming you back to our hotel in the future.

8/10 – Goed

Latrina

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice location
Great hospitality just took a little longer than expected to check in.
1 nacht verbleven in mei 2023
Reactie van Dawn K. op 21 jul 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the guest room to your liking. We look forward to welcoming you back to our hotel in the future.

4/10 – Matig

Greg

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Hilton Hotels have always been a very pleasant place to stay at. Everything around the hotel, including the staff, were great. The only two negative things to say about this place was, one: the first room we received smelled very damp and mildewy. Second: the second room was very clean, but the beds had bed bugs. My wife and daughter had multiple and very ugly bites on them.
3 nachten verbleven in mei 2023
Reactie van Dawn FDS op 16 mei 2023
hank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. We have had Ecolab come and inspect the room, and they found that it was clear of pests. We hope you will consider staying with us again in the future.

8/10 – Goed

Darryl

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2023
Reactie van Dawn FDS op 16 mei 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us enjoyable. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter.

10/10 – Uitstekend

Christina

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Local gem with great staff
The front desk and chef are amazing this is def my new local gem. I did not want to leave.super convenient to stores and food. Felt safe and food prepared from the bistro was delicious.
1 nacht verbleven in mei 2023
Reactie van Dawn FDS op 16 mei 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us enjoyable. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter.

2/10 – Ontzettend slecht

Shaun

Reisde met familie
Negatief: Netheid, personeel en service
Poor customer service
Me and my family always stay at the Hilton Garden when we are in Little Rock, AR. This was my first time having an issue with one of their rooms. I took a nap when I woke up ants 🐜 were all over the desk. I immediately went to the front desk to see if I could change me room or see if the had any ant spray. I was told by Kristina that the hotel was booked up and she would let her manager know what was going on. I was also told that they could not offer me a refund since my room was purchased through a third party (Hotel.Com). I emailed hotel.com to inform them of the problem and I was told that they would try to contact the Hilton Garden to see if they would issue me a refund. The manger at Hilton Garden would not return their calls. So, unprofessional. I do have pictures and a video of the ants if anyone is interested.
2 nachten verbleven in mei 2023
Reactie van Dawn FDS op 16 mei 2023
We have referred this to our General Manager for review.

6/10 – Redelijk

Nikita

Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
Pool had too much chlorine in it when I infrormed front desk they brushed it off and said it has the correct amount of chemicals informed them my black swim shorts are now bleach brown still brushes it off
Reactie van Dawn FDS op 3 mei 2023
I have forwarded your concerns to our engineer.

8/10 – Goed

Tiffany

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great about the hotel- location and the room. But the food at the restaurant was awful. We were looking for convenience with having a restaurant on site since we would be arriving late. We didn’t expect anything special knowing it was hotel food but unfortunately it was actually really bad. We threw most of it out.
1 nacht verbleven in april 2023
Reactie van Dawn FDS op 3 mei 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We regret that we were not able to provide you with the quality of food you expected. We are constantly working to improve our hotel. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

8/10 – Goed

Iris

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
3 nachten verbleven in april 2023
Reactie van Dawn FDS op 3 mei 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us enjoyable. We look forward to welcoming you back to our hotel in the future.

6/10 – Redelijk

Cornelia

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Disappointed on the Third Stay
The hotel is in need of remodeling. Food options for breakfast horrible. Toilets in the bathroom were for children. We were not told that we would not get room service. That was okay, but would have loved to have known before hand.
3 nachten verbleven in april 2023
Reactie van Dawn FDS op 3 mei 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team.

10/10 – Uitstekend

LARRY

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2023
Reactie van Dawn FDS op 16 mei 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us enjoyable. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 – Redelijk

Gianna

1 nacht verbleven in april 2023
Reactie van Dawn FDS op 7 mei 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us enjoyable. We look forward to welcoming you back to our hotel in the future.

10/10 – Uitstekend

Carol

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was immaculate, and very quiet. The beds were lovely, and we rested well. The staff was friendly and helpful.
1 nacht verbleven in april 2023
Reactie van Dawn FDS op 12 apr 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us enjoyable. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.