Tuin

Beoordelingen van Hilton Northampton

4 out of 5
Hilton Northampton
100 Watering Lane, Collingtree, Northampton, England

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 365 van 827 beoordelingen" "
Gastenscore: 8 - Goed. 281 van 827 beoordelingen" "
Gastenscore: 6 - Redelijk. 109 van 827 beoordelingen" "
Gastenscore: 4 - Matig. 45 van 827 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 27 van 827 beoordelingen" "

8,6/10

Netheid

8,8/10

Personeel en service

8,0/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fijn Hotel
Vanaf dat he binnenkomt tot he weer naar buiten gaat alles fijn geregeld en goed.
1 nacht verbleven in mei 2018
Reactie van Ahmet op 6 jun 2018
Beste gast, Bedankt dat u de tijd heeft genomen om uw ervaringen met uw recente verblijf in het Hilton Northampton te delen. We stellen uw feedback zeer op prijs, omdat dit ons in staat stelt het hotel vanuit een gastperspectief te bekijken. Ik ben heel blij dat u van uw verblijf hebt genoten en ik kijk er naar uit u binnenkort weer te mogen verwelkomen. Vriendelijke groeten, Ahmet Donmez Algemeen directeur

8/10 – Goed

meijers, noord brabant

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Service is top!
Prettig verblijf; wel jammer dat de ramen de geluiden van de snelweg niet buiten houden. De kamer en badkamer werden goed verzorgd. Het aanbod tijdens het ontbijt was erg gevarieerd.
Reactie van Carrie op 27 sep 2014
Dear Guest Thank you for taking the time to post a review following your stay here at the Hilton Hotel Northampton. Feedback such as yours helps us to monitor and improve the services we offer within the hotel, thus helping us to maintain the high level of customer service we aim to achieve. I'm delighted that you enjoyed your stay and sincerely hope we can welcome you back to in the near future. Kind regards Guest Relations Hilton Northampton

2/10 – Ontzettend slecht

Jopie, amsterdam

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
low value for moneu
I think the hotel did not have a lot of attention the past years. Waiters do not serve in the bar. Perhaps they are not allowed but service sicks. No wifi in room for 166.- € is in my eyes a rip of. Hilton is not what it used to be!!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

8/10 – Goed

Richard

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff were friendly , good breakfast and comfy bed. Room slightly impractical awkwardly placed mirror. A few details need upgrading in the room eg one plug socket not working and shower not the best but perfectly enjoyable stay
1 nacht verbleven in april 2024

8/10 – Goed

lizabeth

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nicely kept facility.
1 nacht verbleven in maart 2024

8/10 – Goed

dean

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stay for business
Room was a nice size and stay was pleasant. Disappointed to have an extra charge to park and the emailed receipt hasnt arrived even after two phone calls and checking SPAM.
1 nacht verbleven in januari 2024
Reactie van Aimee - Reception Manager op 3 mrt 2024
Thank you for taking the time to review your recent stay with us.Please accept my sincerest apologies for any inconvenience experienced during your visit. Your comments will enable us to continually improve and exceed our standards. Please be confident that we will follow-up on the points you have outlined to avoid recurrence and we do feedback any issues in regards to policies of the hotel that any guest has made. The time taken along with the effort made to share your comments with us is most appreciated.

8/10 – Goed

Kevin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Enjoyed my stay. Took a long time to check out
1 nacht verbleven in januari 2024
Reactie van Aimee - Reception Manager op 3 mrt 2024
Thank you for taking the time to review your recent stay with us.Your comments will enable us to continually improve and exceed our standards. Please be confident that we will follow-up on the point you have outlined to avoid recurrence. The time taken along with the effort made to share your comments with us is most appreciated.

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Subin op 24 jan 2024
Thank you for taking the time to complete one of our Guest Satisfaction questionnaires following your recent stay with us here at the Hilton Northampton. Your feed-back enables us to improve our service delivery. We look forward to welcoming you again soonRegards,SubinGuest Relations Manager

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service
1 nacht verbleven in december 2023
Reactie van subin op 24 jan 2024
Thank you for taking the time to complete one of our Guest Satisfaction questionnaires following your recent stay with us here at the Hilton Northampton. Your feed-back enables us to improve our service delivery. We look forward to welcoming you again soonRegards,Team Hilton Northampton

8/10 – Goed

MUNYARADZI

1 nacht verbleven in december 2023
Reactie van Subin op 24 jan 2024
Greetings from Hilton Northampton!!!Thank you for taking the time to share your experience about your recent stay at the Hilton Northampton.Your feed-back enables us to improve our service delivery. We look forward to welcoming you again soon.

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Staff really friendly. Room comfortable and quiet.
1 nacht verbleven in december 2023
Reactie van Subin op 24 jan 2024
Greetings from Hilton Northampton!Thank you for taking the time to express your feedback to us.I am delighted to see you had a pleasant stay with us and the team provided excellent service.Your appreciation has been shared with my team and we are motivated to strive for excellence.We look forward to welcoming you back soon!Regards,SubinGuest Relations ManagerHilton Northampton

8/10 – Goed

Bernadette

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely place to stay…shame the pool and spa are no longer there.
1 nacht verbleven in december 2023
Reactie van Subin op 24 jan 2024
Dear Guest, Greetings from Hilton Northampton!!!Thank you for taking the time to share your experience about your recent stay at the Hilton Northampton. I am delighted to see that you enjoyed your time with us. Your feed-back enables us to improve our service delivery. We sincerely appreciate your feedback.Regards,Team Hilton Northampton

10/10 – Uitstekend

Maricruz

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Descansamos súper bien
1 nacht verbleven in november 2023
Reactie van Subin op 24 jan 2024
Greetings from Hilton Northampton!!!Thank you for taking the time to share your experience about your recent stay at the Hilton Northampton.Your feed-back enables us to improve our service delivery. We look forward to welcoming you again soon.

10/10 – Uitstekend

Phil

Zakenreiziger
Positief: Netheid, personeel en service
Great staff
1 nacht verbleven in november 2023
Reactie van Subin op 24 jan 2024
Greetings from Hilton Northampton!Thank you for taking the time to express your feedback to us.I am delighted to see you had a pleasant stay with us and the team provided excellent service.Your appreciation has been shared with my team and we are motivated to strive for excellence.We look forward to welcoming you back soon.Kind regards,SubinGuest Relations ManagerHilton Northampton

10/10 – Uitstekend

Sarah

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Really nice stay
Really nice stay, staff were so friendly and accomidating.
2 nachten verbleven in november 2023
Reactie van Subin op 24 jan 2024
Dear Guest,Thank you for staying at Hilton Northampton and we appreciate your time to post feedback of your experience.I am elated to read your review and to note that you had the most memorable experience at our hotel and the team looked after you well.Thank you once again for your positive review. We assure you of our best service and attention at all times.We would be thrilled to welcome you back again soon, thank you for your patronage and we look forward to it.

8/10 – Goed

Jane

Positief: Netheid, personeel en service en comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Bedroom was clean and very comfortable but in need of refurbishment. Breakfast was excellent. Staff are very good, friendly and helpful.
1 nacht verbleven in november 2023
Reactie van Daisy op 19 nov 2023
Greetings from Hilton Northampton!Thank you for taking the time to express your feedback to us.I am delighted to see you had a pleasant stay with us and the team provided excellent service.Thank you for your positive comment on breakfast, the team will be delighted to hear your feedback.I do apologize that the bedrooms did not fit your expectation, we are hopefully going to be able to start planning improvements for guest rooms shortly.We appreciate your comments and they will be passed onto management.I hope we have the pleasure of welcoming you back in the near future.Kind regards,Daisy BillReception Supervisor

10/10 – Uitstekend

Mark

1 nacht verbleven in oktober 2023
Reactie van Daisy op 24 okt 2023
Greetings from Hilton Northampton!Thank you for taking the time to express your feedback to us.I am delighted to see you had a pleasant stay with us and the team provided excellent service.Your appreciation has been shared with my team and we are motivated to strive for excellence.We look forward to welcoming you back soon.Kind regards,Daisy BillReception Supervisor

10/10 – Uitstekend

Nick

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Subin op 22 okt 2023
Thank you for taking the time to complete one of our Guest Satisfaction questionnaires following your recent stay with us here at the Hilton Northampton. Your feed-back enables us to improve our service delivery. We look forward to welcoming you again soon.

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
Staff are excellent, but building is seriously tired. Cracked floor tiles all over. Walls yellow with damp. Fridge just dumped on room floor. Not nasty by any measure, but not what you'd expect of a Hilton
1 nacht verbleven in oktober 2023
Reactie van Team Hilton Northampton op 22 okt 2023
Thank you for taking the time to review your recent stay with us.Please accept my sincerest apologies for any inconvenience experienced during your visit. Your comments will enable us to continually improve and exceed our standards. Please be confident that we will follow-up on the points you have outlined to avoid recurrence. The time taken along with the effort made to share your comments with us is most appreciated.

10/10 – Uitstekend

Stephen

1 nacht verbleven in september 2023
Reactie van Hilton Northampton op 30 sep 2023
Thank you for taking the time to complete one of our Guest Satisfaction questionnaires following your recent stay with us here at the Hilton Northampton. Your feed-back enables us to improve our service delivery. We look forward to welcoming you again soon.

10/10 – Uitstekend

sally

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very friendly and courteous staff. Nice property and very clean. Great food. Location wise you definitely need a car to get around. The hotel has access to a great local taxi service though.
2 nachten verbleven in september 2023
Reactie van Hilton Northampton op 30 sep 2023
Dear Guest,Thank you for staying at Hilton Northampton and we appreciate your time to post feedback of your experience.I am elated to read your review and to note that you had the most memorable experience at our hotel and the team looked after you well.Thank you once again for your positive review. We assure you of our best service and attention at all times.We would be thrilled to welcome you back again soon, thank you for your patronage and we look forward to it.

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Not exactly living up to the brand
Room was a 3/5 at most -shower was leaking, there fire under powered fan was noises and had to be on over night as no actual a/c Bar was severely over priced Parking was over priced too
1 nacht verbleven in september 2023
Reactie van Hilton Northampton op 30 sep 2023
Thank you for taking the time to review your recent stay with us.Please accept my sincerest apologies for any inconvenience experienced during your visit. Your comments will enable us to continually improve and exceed our standards. Please be confident that we will follow-up on the points you have outlined to avoid recurrence. The time taken along with the effort made to share your comments with us is most appreciated.

6/10 – Redelijk

Francis

Reisde met familie
Positief: Personeel en service
Renovation going on Paint smell
1 nacht verbleven in september 2023
Reactie van Team Hilton Northampton op 14 sep 2023
Thank you for taking the time to complete one of our Guest Satisfaction questionnaires following your recent stay with us here at the Hilton Northampton. Your feed-back enables us to improve our service delivery. We look forward to welcoming you again soon.

8/10 – Goed

Jennifer

Positief: Netheid, personeel en service
Very nice front desk staff, and cleaning staff especially Simona who helped me with my bags when she saw me struggling. The hotel is a little dated, but apart from that a fine stay.
3 nachten verbleven in augustus 2023
Reactie van Team Hilton Northampton op 14 sep 2023
Dear Guest, Greetings from Hilton Northampton!!!Thank you for taking the time to share your experience about your recent stay at the Hilton Northampton. I am delighted to see that you enjoyed your time with us. Your feed-back enables us to improve our service delivery. We sincerely appreciate your feedback. We will take your comment under consideration as we continually work to improve our guest experience.We would be thrilled to welcome you back again soon, thank you for your patronage and we Look forward to it.

10/10 – Uitstekend

Colm

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Super-helpful staff; excellent rooms with ample space; a very impressive breakfast - highly recommended.
1 nacht verbleven in augustus 2023
Reactie van Subin op 28 aug 2023
Greetings from Hilton Northampton!!!Thank you for taking the time to share your experience about your recent stay at the Hilton Northampton.Thank you for your positive comments. It’s always a pleasure to read positive comments about the team members.It is our aim to make every guest feel cared for and respected throughout stay and booking with the Hilton Worldwide.We try going above and beyond in maintaining our standards.We very much look forward to welcoming you back again.

6/10 – Redelijk

Dan

1 nacht verbleven in augustus 2023
Reactie van Subin op 28 aug 2023
Greetings from Hilton Northampton!!!Thank you for taking the time to share your experience about your recent stay at the Hilton Northampton.Thank you for your positive comments. It’s always a pleasure to read positive comments about the team members.It is our aim to make every guest feel cared for and respected throughout stay and booking with the Hilton Worldwide.We try going above and beyond in maintaining our standards.We very much look forward to welcoming you back again.

10/10 – Uitstekend

James

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Team Hilton Northampton op 28 aug 2023
Greetings from Hilton Northampton!!!Thank you for taking the time to share your experience about your recent stay at the Hilton Northampton.Your feed-back enables us to improve our service delivery. We look forward to welcoming you again soon.

8/10 – Goed

Lindaly

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
It is an older hotel and the rooms were not what I would expect a Hilton to be. Although the staff were very friendly and it was very clean.
3 nachten verbleven in augustus 2023
Reactie van Team Hilton Northampton op 26 aug 2023
Dear Lindaly,Thank you for providing us with a review on your recent stay with us. your feedback is really important to us and it helps us in improving our service delivery. We will review your comment on rooms and its décor. We would like to thank you once again for taking time to provide us with a review. we look forward to welcoming you.

10/10 – Uitstekend

Ray

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2023
Reactie van SD op 24 aug 2023
Dear Guest,Thank you for taking the time to review your recent stay with us at the Hilton Northampton. I am delighted to learn that you enjoyed your stay with us.We do hope to welcome you back again soon.Kind regards, Shyan DiazReception Manager

10/10 – Uitstekend

Ciprian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Really lovely place to stay with a good atmosphere and good food
1 nacht verbleven in augustus 2023
Reactie van SD op 24 aug 2023
Dear Guest,Thank you for taking the time to review your recent stay with us at the Hilton Northampton. I am delighted to learn that you enjoyed your stay with us.We do hope to welcome you back again soon.Kind regards, Shyan DiazReception Manager

10/10 – Uitstekend

Brian

1 nacht verbleven in augustus 2023
Reactie van subin op 14 sep 2023
Thank you for taking the time to complete one of our Guest Satisfaction questionnaires following your recent stay with us here at the Hilton Northampton. Your feed-back enables us to improve our service delivery. We look forward to welcoming you again soon.

10/10 – Uitstekend

C J

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great customer service experience
Excellent service. The staff went far beyond what i would expect of even the best hotels. Lovely people. The hotel itself is 80's new. Well looked after, large, lots of parking, clean and excellent breakfast.
1 nacht verbleven in augustus 2023
Reactie van SD op 24 aug 2023
Dear C J,We very much appreciate your positive review and thank you for taking the time to review your recent stay with us at the Hilton Northampton. I am delighted to learn that you enjoyed your stay with us.We do hope to welcome you back again soon.Kind regards, Shyan DiazReception Manager

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van SD op 24 aug 2023
Dear guest, Thank you for taking the time to write a review following your recent stay with us at the Hilton Northampton. We hope to welcome you back again soon. Kind Regards, Shyan DiazReception Manager

8/10 – Goed

Jay-lee

Positief: Netheid, personeel en service
1 nacht verbleven in augustus 2023
Reactie van Subin op 18 aug 2023
Thank you for taking the time to complete one of our Guest Satisfaction questionnaires following your recent stay with us here at the Hilton Northampton. Your feed-back enables us to improve our service delivery. We look forward to welcoming you again soon.

10/10 – Uitstekend

Daniel

1 nacht verbleven in augustus 2023
Reactie van Subin op 18 aug 2023
Thank you for taking the time to complete one of our Guest Satisfaction questionnaires following your recent stay with us here at the Hilton Northampton. Your feed-back enables us to improve our service delivery. We look forward to welcoming you again soon.

8/10 – Goed

Georgina

1 nacht verbleven in augustus 2023
Reactie van Subin op 18 aug 2023
Thank you for taking the time to complete one of our Guest Satisfaction questionnaires following your recent stay with us here at the Hilton Northampton. Your feed-back enables us to improve our service delivery. We look forward to welcoming you again soon.

10/10 – Uitstekend

Sarah

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great staff, great room, delicious breakfast
Lovely staff, very friendly welcome, great room. The breakfast was delicious but the evening meal could have been better. My curry tasted a bit watered down and out of a jar, the rice and Nan bread was tasteless.
1 nacht verbleven in augustus 2023
Reactie van Team Hilton Northampton op 18 aug 2023
Thank you for taking the time to provide feedback on your recent stay with us here at the Hilton Northampton. Your feed-back enables us to improve our service delivery. I am happy to know that the staff were amazing. Please accept my apologies for the inconvenience due to the food served. We look forward to welcoming you again soon.

10/10 – Uitstekend

Ross

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023
Reactie van Team Hilton Northampton op 2 aug 2023
Dear Ross,Thank you for choosing to stay with us at the Hilton Northampton.As always it is a pleasure to receive a positive review and I am grateful that you have taken the time to share your experience with others. We hope to welcome you back again soon.

10/10 – Uitstekend

andrew

4 nachten verbleven in juli 2023
Reactie van Team Hilton Northampton op 28 jul 2023
Dear Andrew,Thank you for providing us with a review on your recent stay with us. We are happy that you enjoyed your stay with usWe would be thrilled to welcome you back again soon, thank you for your patronage and we Look forward to it.

8/10 – Goed

Mohmmed Elhassan

1 nacht verbleven in juli 2023
Reactie van Team Hilton Northampton op 9 aug 2023
Dear Guest,Thank you for your feedback on your recent stay with us. Your feedback enables us to improve our service delivery. We will be thrilled to welcome you back to Hilton Northampton.

2/10 – Ontzettend slecht

Pauline

Reisde met partner, Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Very noisy, banging doors & kids running around at 7 in the morning. Disgusting that I had to pay for parking after already paid for the room 😡 Would never stay there again.
1 nacht verbleven in juli 2023
Reactie van Team Hilton Northampton op 7 jul 2023
Dear Guest,Thank you for providing us with a review on your recent stay with us. I am really sorry that you are not happy with your stay, Please accept my apologies on behalf of the entire team. Regarding the car parking charges, we introduced safety measures like ANPR system and barriers due to an increase of unauthorized usage of car park so that we could strengthen the safety.I hope you would give us another opportunity to serve you with our hospitality.

8/10 – Goed

Emma

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2023
Reactie van Team Hilton Northampton op 29 jun 2023
Thank you for taking the time to complete one of our Guest Satisfaction questionnaires following your recent stay with us here at the Hilton Northampton. Your feed-back enables us to improve our service delivery. We look forward to welcoming you again soon.

8/10 – Goed

David

Reisde met familie
Positief: Personeel en service, comfort kamer
Nice enough but not very good value for money.
We stayed in a family room with two queen beds for one night (a friday), 2 adults, 1 child. Visiting the area for a wedding. Parking was a bit of a surprise; as you can tell from the photos the hotel is situated outside of town, it has its own car park and based on the hotels location I would not expect non-hotel users to want or need to use the car park - this being the case we were VERY surprised to find there was an additional daily charge for car parking. We also found the parking spaces to be quite narrow; We don't have a big car but it was difficult to get ourselves and our luggage in and out of the car with vehicles adjacent to ours. The room was spacious but the decor was dated, furniture scuffed, stains on the carpet. No air-conditioning in the room, which is disappointing considering the prestige brand. The beds & pillows were comfortable, bedding & towels clean. We noted a (very small) amount of hair (shaving debris) around the edge of the bath and some dried-on soap on the bath splashback. Good selection of complimentary toiletries including shower gel, shampoo, conditioner, hand wash and moisteriser. The iron had been left with filled with water so when we moved it, it sloshed stagnant water over some of our wedding attire. Wi-fi was complementary and of sufficient speed. Far too few electrical outlets for charging phones, tablets, etc. The front desk staff were ALL lovely. Overall, decent, but not competitive for the price paid.
1 nacht verbleven in juni 2023
Reactie van Team Hilton Northampton op 29 jun 2023
Greetings from Hilton Northampton!!!Thank you for taking the time to complete one of our Guest Satisfaction questionnaires following your recent stay with us here at the Hilton Northampton.Your feed-back enables us to improve our service delivery.It is our sincere endeavour to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us.Your appreciation has been shared with my team and we are motivated to strive for excellence.We greatly value your patronage and look forward to welcoming you back to The Hilton Northampton soon Greetings from Hilton Northampton!!!

10/10 – Uitstekend

Nemish

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good stay
1 nacht verbleven in juni 2023
Reactie van subin op 17 jun 2023
Thank you for taking the time to share your feedback on your recent stay with us.I am delighted to note that you had a pleasant stay with us and enjoyed the room, facilities, food and excellent service that the team has provided.We look forward to welcoming you once again and continuing to meet your expectations.Warm regards,

10/10 – Uitstekend

Owen

1 nacht verbleven in juni 2023
Reactie van Subin op 15 jun 2023
Thank you for taking the time to share your experience about your recent stay at the Hilton Northampton.I am delighted to read that you enjoyed your time with us.We would be thrilled to welcome you back again soon, thank you for your patronage and we look forward to it.

6/10 – Redelijk

Vadney

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
2 nachten verbleven in mei 2023
Reactie van Subin op 15 jun 2023
Thank you for taking the time to complete one of our Guest Satisfaction questionnaires following your recent stay with us here at the Hilton Northampton. Your feed-back enables us to improve our service delivery. We look forward to welcoming you again soon.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Comfortable
Comfortable stay. Great Service.Room / bathroom could do with a bit of update and some air conditioning.
1 nacht verbleven in mei 2023
Reactie van Subin op 3 jun 2023
Greetings from Hilton Northampton!!!Thank you for taking the time to share your experience about your recent stay at the Hilton Northampton.Thank you for your positive comments. It’s always a pleasure to read positive comments about the team members.It is our aim to make every guest feel cared for and respected throughout stay and booking with the Hilton Worldwide.We try going above and beyond in maintaining our standards.We very much look forward to welcoming you back again.

2/10 – Ontzettend slecht

Clare

1 nacht verbleven in mei 2023
Reactie van Subin op 3 jun 2023
Thank you for taking the time to review your recent stay with us.Dear Guest,Please accept my sincerest apologies for any inconvenience experienced during your visit. Your ratings will enable us to continually improve and exceed our standards. Please be confident that we will follow-up on the points you have outlined to avoid recurrenceThe time taken along with the effort made to share your comments with us is most appreciated.

10/10 – Uitstekend

Jane

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in mei 2023
Reactie van Subin op 29 mei 2023
Thank you for taking the time to complete one of our Guest Satisfaction questionnaires following your recent stay with us here at the Hilton Northampton. Your feed-back enables us to improve our service delivery. We look forward to welcoming you again soon