Serveert ontbijt en diner

Beoordelingen van Courtyard by Marriott Norwich

3 out of 5
Courtyard by Marriott Norwich
181 W Town St, Norwich, CT

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 656 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 231 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 62 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 23 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 29 van 1001 beoordelingen" "

9,2/10

Netheid

9,4/10

Personeel en service

8,6/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Todd

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice hotel
1 nacht verbleven in april 2024

8/10 – Goed

James, HOLLISTON

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Facility is clean and well maintained. Staff was friendly and attentive.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Barb

Reisde met partner
Close to an event we attended.
1 nacht verbleven in april 2024
Reactie van Carol op 16 apr 2024
Dear Barb, thank you for staying with us and for taking a time out of your day to leave us a review.

10/10 – Uitstekend

Kathleen

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Perfect for seeing a concert at Mohegan Sun - staff super friendly and helpful room clean and overall a very positive stay!
1 nacht verbleven in april 2024
Reactie van Carol op 14 apr 2024
Dear Kathleen, thanks so much for taking a time out of you day to leave us a review. We appreciate your comment and we look forward to have you staying with us again.

10/10 – Uitstekend

LaShawn

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Mathias was very polite, helpful and friendly at check in.
1 nacht verbleven in april 2024
Reactie van Carol op 9 apr 2024
Dear LaShawn, thank you for taking a time out of your day to leave us a review! We appreciate you.

8/10 – Goed

lissett

1 nacht verbleven in maart 2024
Reactie van Carol op 23 apr 2024
Dear Lissett,thank you for taking time out of your day to leave us a review.

8/10 – Goed

Indigo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Carol op 6 apr 2024
Dear Indigo,Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Jackie, Mahwah

1 nacht verbleven in maart 2024
Reactie van Carol op 16 apr 2024
Dear Jackie, thanks for staying with us and for taking time out of your day to leave us a review.

10/10 – Uitstekend

Susan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Carol op 6 apr 2024
Dear Susan,Thanks for staying with us. We appreciate your feedback!

8/10 – Goed

Amir

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Carol op 6 apr 2024
Dear Amir,We appreciate your feedback! Thanks for staying with us.

4/10 – Matig

Anne

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Came to town for Tom Segura this weekend who was preforming at the casino and was disappointed in the cleanliness of the hotel. Thankfully the sheets were clean but everything from the flooring to the upholstered furniture in our room looked and smelled musty. We were not comfortable removing our shoes in our room. The pictures of the hotel do not accurate depict how dated this courtyard Marriot is. For $300 a night, you’re better off at a much cheaper motel for the same quality of experience. Having stayed at many Marriott’s in the past, this was by far the worst experience. However with that said, the staff was lovely.
Reactie van Carol op 16 apr 2024
Dear Anne, We're genuinely sorry to hear about your recent experience at our Courtyard Marriott. Your feedback is invaluable to us as we continuously strive to provide exceptional stays for all our guests. It's disheartening to learn that the cleanliness and overall condition of your room did not meet your expectations, and we understand the importance of feeling comfortable and at ease during your stay.Rest assured, we take your concerns seriously, and we will be addressing them with our housekeeping and maintenance teams to ensure that such issues are promptly rectified. Your comments regarding the discrepancy between the hotel's portrayal in pictures and its actual condition are duly noted, and we'll work on improving the accuracy of our online representations.We truly appreciate your recognition of our staff's efforts. Delivering excellent service remains our top priority, and it's heartening to hear that our team members made a positive impression during your visit.We sincerely apologize for falling short of your expectations and hope that you'll consider giving us another opportunity to provide you with the exceptional experience that Marriott is known for.

6/10 – Redelijk

Abigail

Reisde met partner
Negatief: Netheid, personeel en service
The parking lot/lobby not signed very well as it shares a parking lot with another suite. Front desk check in took a bit longer than I have experienced at other places. There was a sign up stating the staff would be back in 5 mins.(Trust me I understand staffing issues) however when they got back they took multiple phone calls before checking me in by that time there was a small line of people. Other than that no issues.
1 nacht verbleven in februari 2024
Reactie van Carol op 16 apr 2024
Dear Abigail,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your recent visit.Regarding the parking lot and lobby signage, we understand the importance of clear directions and are working to improve the signage to avoid any confusion for our guests sharing the parking lot.We also apologize for the delay during check-in and the multiple phone calls that further extended your wait. We are actively addressing our staffing procedures to ensure smoother check-in processes in the future.We appreciate your understanding and patience, and we're glad to hear that aside from these issues, you had an overall positive experience with us. We hope to welcome you back soon and provide you with an even better stay.

6/10 – Redelijk

Julia

Reisde met partner
I was not impressed with the hotel. Very basic, it seems that the garbage was picked up at 4 am.
1 nacht verbleven in februari 2024
Reactie van Carol op 16 apr 2024
Dear Julia, Thank you for sharing your feedback about your recent stay with us. We're sorry to hear that your experience did not meet your expectations.We apologize for any inconvenience caused by the timing of the garbage pickup. We understand the importance of maintaining a peaceful environment for our guests and will review our garbage collection schedule to minimize disruptions in the future.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back and provide you with a more enjoyable stay.

10/10 – Uitstekend

Domenick

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff and accommodations were outstanding
1 nacht verbleven in februari 2024
Reactie van Carol op 5 apr 2024
Dear Domenick,We love to hear that. Thanks so much for taking the time out of your day to leave a review.

10/10 – Uitstekend

Besmir

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean overall nice rooms
1 nacht verbleven in februari 2024
Reactie van Carol op 5 apr 2024
Dear Besmir,Thanks so much for taking the time out of your day to leave a review.

2/10 – Ontzettend slecht

Lisa

1 nacht verbleven in februari 2024
Reactie van Carol op 6 apr 2024
Dear Lisa,Thank you for your feedback! We would love to host you again and deliver even better service.

10/10 – Uitstekend

Youriy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent stuff
2 nachten verbleven in februari 2024
Reactie van Carol op 5 apr 2024
Dear Youriy,Thanks so much for taking the time out of your day to leave a review.

10/10 – Uitstekend

Amalia

1 nacht verbleven in februari 2024
Reactie van Carol op 6 apr 2024
Dear Amalia,Thank you so much for your feedback.

10/10 – Uitstekend

JACQUELINE

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I got thr best welcome from the front desk Mateo is most respectful kind and professional guy. And does everything with a smile. Mateo you rock.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Doug

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good location
The location of this Courtyard was great for us as it was close to the things that were important to us. The staff was friendly. We did not eat at the restaurant as the breakfast prices seemed very high to me, but not a problem as a Dunkin Donuts was close by. The only issue I had was my room was facing the highway and the noise from the highway was pretty loud one of the nights. A family member was on the other side of the hall and you could not hear a thing. I would stay there again and just ask for a room not facing the highway. Plenty of restaurants nearby.
3 nachten verbleven in januari 2024

10/10 – Uitstekend

Stefanie

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service at front desk and clean room.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Michael

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Nate

1 nacht verbleven in januari 2024
Reactie van Carol op 5 apr 2024
Dear Nate,Thanks so much for taking the time out of your day to leave a review.

8/10 – Goed

Shamila

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Casey

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024

6/10 – Redelijk

Kim

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Xiomara

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was great!! Im glad we stayed here. Staff is amazing
2 nachten verbleven in januari 2024

4/10 – Matig

Aleksandr

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

8/10 – Goed

Cesar

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023

10/10 – Uitstekend

Rhea

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023

6/10 – Redelijk

anita

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Norwich not so great!
We have stayed at Courtyard by Marriott in VA, which was very nice. The reason we chose this property was for convenience of having a restauarant and food available, especially breakfast. After a long drive to Norwich CT, half of the choices on the menu were n/a. Breakfast consisted of nothing more than muffins and bagels and oatmeal. Also we had to change our first room as there was a very musty odor, which was still evident in the second room but not as prominent. All of the staff were very pleasant. We would not choose this hotel again.
3 nachten verbleven in december 2023
Reactie van Courtyard Management op 1 jan 2024
Dear Anita, I am sorry we were not able to meet your expectations during your stay. We do hope you are able to give us another shot in the near future.

10/10 – Uitstekend

Kathleen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Courtyard Management op 1 jan 2024
Dear Kathleen, thank you so much for taking the time out of your day to submit a review. We are glad you enjoyed your stay!

8/10 – Goed

Steven

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Courtyard Management op 1 jan 2024
Dear Steve, Thank you for taking the time to leave a review. We hope to welcome you again.

8/10 – Goed

Ida

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Accommodation appropriate for the price
1 nacht verbleven in december 2023
Reactie van Courtyard Management op 1 jan 2024
-Dear Ida, Thank you so much for taking the time to leave a review. We hope to welcome you back soon.

10/10 – Uitstekend

Lisa

Great hotel
The staff was super nice. The hotel is very clean and is not too far from Mohegan sun. Hoping that the hotel will bring back the shuttle that used to be offered for getting to the casino.
1 nacht verbleven in december 2023
Reactie van Courtyard Management op 1 jan 2024
Dear Lisa, Thank you so much for taking the time to leave a review. We hope to welcome you back soon!

10/10 – Uitstekend

JULIE

1 nacht verbleven in december 2023
Reactie van Courtyard Management op 1 jan 2024
Dear Julie, Thank you for taking the time out of your day to leave a review. I am glad you enjoyed your stay!

10/10 – Uitstekend

John, Kennebunk

1 nacht verbleven in december 2023
Reactie van Courtyard Management op 1 jan 2024
Dear John, Thank you for taking the time out of your day to leave a review. We hope to welcome you again soon.

10/10 – Uitstekend

CASSANDRA

Reisde met een groep
Positief: Netheid, personeel en service
Staff was fantastic. Room was modern. Bathroom shower fixture kept getting stuck in the off position.
Reactie van Carol op 5 apr 2024
Dear Cassandra,Thanks so much for taking the time out of your day to leave a review.

10/10 – Uitstekend

Caitlin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van Carol op 5 apr 2024
Dear Caitlin,Thanks so much for taking the time out of your day to leave a review.

10/10 – Uitstekend

Jan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was extremely friendly and helpful
4 nachten verbleven in november 2023
Reactie van Courtyard Management op 28 nov 2023
Thanks so much for taking the time to leave a review!

10/10 – Uitstekend

Evens

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed there for the Thanksgiving holidays was the best decision I’ve made. Close to casinos and the Tanger outlet
2 nachten verbleven in november 2023
Reactie van Courtyard Management op 28 nov 2023
We are so happy to hear! Thank you for staying with us!

10/10 – Uitstekend

Grace

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Stay!
The Courtyard by Marriott was beautiful and clean. Staff was super friendly.
1 nacht verbleven in november 2023
Reactie van Courtyard Management op 28 nov 2023
Thank you so much for taking the time to leave a review!

10/10 – Uitstekend

John, Westborough

1 nacht verbleven in november 2023
Reactie van Courtyard Management op 1 jan 2024
Dear John, Thanks so much for taking the time out of your day to leave a review. We hope to welcome you again soon.

10/10 – Uitstekend

Steven

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Love the fire pit.
1 nacht verbleven in november 2023
Reactie van Courtyard Management op 6 nov 2023
Thanks so much for taking the time to leave a review. We are happy you could enjoy our amenities.

8/10 – Goed

Hailey

Reisde met een groep
Positief: Personeel en service, voorzieningen
The room was large and comfortable, but we found an old an old earring/when I was checking in there was a man there standing at the desk/being invasive of space. Otherwise it was a good stay and the bed was comfortable.
1 nacht verbleven in oktober 2023
Reactie van Courtyard Management op 6 nov 2023
Dear Hailey I am glad most of your stay was enjoyable. I am sorry to hear about the man being invasive of space.

4/10 – Matig

Diana

Zakenreiziger, Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen
Staff was great! Shower didn’t have soap but a body wash blotted to the walls lol ! I was told there was no wifi when calling front desk in the evening trying to work.
1 nacht verbleven in oktober 2023
Reactie van Courtyard Management op 6 nov 2023
Dear Diana, I am so sorry to hear we did not meet your expectations. Thank you for taking the time to leave a review.

8/10 – Goed

Stephanie

Positief: Netheid
1 nacht verbleven in oktober 2023
Reactie van Courtyard Management op 6 nov 2023
Thanks so much for taking the time to leave a review.

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fabulous front desk help at check in and check out. Quiet room, clean, comfortable.
1 nacht verbleven in oktober 2023
Reactie van Courtyard Management op 21 okt 2023
We love to hear it. Thanks so much for taking the time to leave us a review and the kind words!

10/10 – Uitstekend

Kristina

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfortable and enjoyable
Easy check-in/out. Comfortable room, spacious and enjoyable. Unfortunately, I could hear a lot of hallway noise, but beyond that, I would certainly stay again.
1 nacht verbleven in oktober 2023
Reactie van Courtyard Management op 21 okt 2023
Thanks so much for taking the time to leave a review. I am glad you were able to enjoy the stay despite the noise from the hallways.

8/10 – Goed

james

Positief: Netheid, personeel en service
2 nachten verbleven in oktober 2023
Reactie van Courtyard Management op 21 okt 2023
Thanks for taking the time to leave a review.