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Beoordelingen van Wyndham Grand Novi Vinodolski Resort

3.5 out of 5
Wyndham Grand Novi Vinodolski Resort
Hrastic 15, Novi Vinodolski

Beoordelingen

7,2

Goed

Gastenscore: 10 - Uitstekend. 21 van 97 beoordelingen" "
Gastenscore: 8 - Goed. 38 van 97 beoordelingen" "
Gastenscore: 6 - Redelijk. 20 van 97 beoordelingen" "
Gastenscore: 4 - Matig. 12 van 97 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 6 van 97 beoordelingen" "

6,8/10

Netheid

7,0/10

Personeel en service

6,8/10

Voorzieningen

6,6/10

Staat van de accommodatie en faciliteiten

6,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Danielle, Holland

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Nice apartment with great view
Every day, (except Sunday) clean towels and cleaning up the garbage. The staff at the bar nearby the swimming pool could be a bit more friendly (some looked like they did not like their job) and they did not bring not everything for the 4 of us at the same time. A couple of times they brought the food and then we had to wait for the cutlery while they where helping others instead of finishing what they started. For little children there is a special beautyful and large pool. The apartment was very nice. Beautyful view!. Nice and quiet. And all the rooms have air conditioning. The park was well maintained. Downside was the steep hills and stairs but they offered a shuttle service (electric cars). Nearby the hotel it is not easy to find something on walking distance rather than the restaurant next door at the beach and the beach it selves of course. A rental car is recommended to go to the nice towns in the area and trips inland.
View from the room
9 nachten verbleven in juli 2017

4/10 – Matig

Eldar

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Unfortunately, our stay at this “5 star” resort was less than ideal. We were disappointed the second we stepped inside. As you walk around the property, you can see that general maintenance is not a priority to management. We arrived a few hours before check in and wanted to take advantage of the amenities, but the pool was cold and the hot tub lukewarm. When we were able to check in, we were told that we were given a complimentary upgrade to a room with a sea view, and were completely underwhelmed when we walked in. The second we opened the door, there was a strong odor that hit us, the wallpaper and amenities were outdated, and overall, not what we were expecting. We would have cancelled the reservation altogether but didn’t have a refund option.
1 nacht verbleven in september 2023
Reactie van Wyndham Grand Novi Vinodolski Resort team op 6 okt 2023
Dear Mr. Eldar, thank you for your feedback. We are sorry to hear that you were not satisfied with your stay at our resort. We apologize for these inconveniences. Please rest assured that your observations will be forwarded to the relevant departments. Likewise, we are aware of needed renovations, but this year we have not had enough time for a complete renovation due to COVID and its consequences. For that very reason, we reduced prices so they could match current condition of the resort. However, we will work hard on our growth and we sincerely hope that we will welcome you again. Kind regards, WGNR Team

10/10 – Uitstekend

Martin

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Schöne Anlage/freundliches Personal
1 nacht verbleven in augustus 2023
Reactie van Wyndham Grand Novi Vinodolski Resort op 3 okt 2023
Lieber Herr Martin, vielen Dank für Ihre tolle Bewertung. Wir freuen uns zu lesen, dass Ihnen die Lage des Resorts und nettes Personal gefallen hat. Wir hoffen, Sie bald wieder in unserem Resort begrüßen zu dürfen. Mit freundlichen Grüßen

4/10 – Matig

Mikael

Reisde met familie
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Stort hotell som tyvärr börjar förfalla, mycket av delarna var avstängda och det märktes att pengar sparades in på underhåll
3 nachten verbleven in juli 2023

10/10 – Uitstekend

Feodor

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very nice place, it has an hotel and "an apartment" part. Property is huge, has multiple pools, private beach and access to public one. Some things are still closed but its ahuge place. AC works fine, service is good and polite. For me its a place to get back to.
4 nachten verbleven in juli 2023
Reactie van Wyndham Novi Vinodolski op 24 jul 2023
Dear Feodor,Thank you for your wonderful review. We are glad to see that you enjoyed your stay and the facilities and services offered here at Wyndham Grand Novi VInodolski Resort. We hope you will visit us again soon.Best regards.

10/10 – Uitstekend

RR

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Utmärkt!
Super bra hotell. Men många poler och fin strand. Perfekt ställe att åka till med eller utan barn.
1 nacht verbleven in juli 2023
Reactie van Wyndham Novi Vinodolski op 24 jul 2023
Dear RR,Thank you for your wonderful review. We are glad to see that you enjoyed your stay here at Wyndham Grand Novi VInodolski Resort and we hope you will visit us again soon.Best regards.

8/10 – Goed

Johann

Positief: Personeel en service
5 nachten verbleven in juni 2023
Reactie van Wyndham Grand Novi Vinodolski Resort team op 28 jun 2023
Dear Johann, thank you for taking time to leave us your nice review. We are happy to see that you were satisfied with your stay and we hope we will welcome you in our Resort once again. With kind regards,

10/10 – Uitstekend

Cathy Jessie

Reisde met familie
Positief: Personeel en service
7 nachten verbleven in juli 2022
Reactie van WGNR team op 31 mei 2023
Dear Cathy Jessie, Let us thank you for taking time to post your superb review regarding your recent stay at Wyndham Grand Novi Vinodolski Resort. We hope we will welcome you again in our resort in the near future. With kind regards, Wyndham Grand Novi Vinodolski Resort team.

6/10 – Redelijk

Agnes

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in augustus 2022
Reactie van WGNR team op 31 mei 2023
Dear Agnes, Thank you very much for your honest review. We are very sorry that you were not satisfied with your stay. Rest assured that we have forwarded your comments to the relevant departments. We hope that in the future, when these plans come true, you will once again give us the opportunity to welcome you and leave a much better impression on you. Best regards, WGNR-team

6/10 – Redelijk

Irina

6 nachten verbleven in augustus 2022
Reactie van WGNR team op 31 mei 2023
Dear Irina, Thank you very much for your review. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope we will welcome you again in our resort in the near future and offer you a better experience. Kind regards, WGNR team

8/10 – Goed

Amalie

2 nachten verbleven in augustus 2022
Reactie van WGNR team op 31 mei 2023
Dear Amalie, Thank you very much for your candid review. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope we will welcome you again in our resort in the near future and offer you a better experience. Kind regards, WGNR team

8/10 – Goed

Aurelie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
En famille
Personnel au top ! Au petit soin pour nous Hôtel très joli Malheureusement les piscines en plein août sont froides très peu de monde se baignent dans les 7 piscines que comprend l’hôtel
3 nachten verbleven in augustus 2022
Reactie van WGNR team op 3 jun 2023
Dear Guest, Thank you for taking time to tell us about your experience at our resort. We are happy to read that you were satisfied with our friendly staff. We must emphasize that our outdoor pools are not heated and the temperature of the water depends on the weather condition. Please rest assured that your thoughts will be delivered to the relevant departments. Despite the inconveniences I hope we will have the opportunity to welcome you again and offer you a better experience. With kind regards, WGNR team

6/10 – Redelijk

Roberta

Reisde met familie
Positief: Personeel en service
La struttura è molto decadente e ha visto tempi decisamente migliori. Sarebbe molto bella ma veramente trascurata.
2 nachten verbleven in augustus 2022
Reactie van WGNR team op 31 mei 2023
Dear Roberta, Thank you for taking the time to leave us your comment that we really appreciate. We are sorry to read that you were not completely satisfied with your stay with us. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. . Rest assured that we've forwarded your observation to the relevant department. We hope we will welcome you again to our resort in the near future and offer you a better experience.Kind regards, WGNR team

4/10 – Matig

Arthur

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Déception totale !
5 étoile sur le panneau a l’arrivée mais…! Ça vaut pas plus que 2,5! L’ensemble de l’hôtel est dans l’état. Le personnel donne aucune information. Pour trouver le chemin de la plage c’est un vrais « tomb raider »! Il faut chercher dans les couloirs mal éclairés sur plusieurs niveaux et avec un peut de chance nous avons le récompense-la plage. Pas de parasol 4 jours sur 6 a cause du vent et sur les consignes du directeur (justifié que pour un jour). Tous les soirs à 19h le personnel ramasse les chaise long. Parking 10€/nuit, c’est exagéré vu le prix du séjour. La climatisation à fonctionné qu’un jour dans la chambre. Pas de clim dans le reste de l’établissement non plus (resto, bar, hall…) Loin, tres loin des 5 étoiles et peu accueillant dans l’ensemble! Le lit très inconfortable, mal au dos dès la première nuit!
6 nachten verbleven in augustus 2022
Reactie van WGNR team op 5 jun 2023
Thank you for your comment, we are sorry that we did not meet your expectations. We will forward your comment to the management. Kind regards

4/10 – Matig

Laurent

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Hôtel à éviter !!!
Cet hôtel est probablement un des pires que je connaissent. C'est "soi-disant" un 4 étoiles mais il ne correspond même pas au niveau de confort d'un trois étoiles. Une partie de l'hôtel (proche de la plage) est carrément à l'abandon. La partie de l'hôtel où nous logions, semblait avoir été refaite mais visiblement pas par des professionnels. Il y a tellement de malfaçons et d'illogismes dans l'agencement de la chambre que je ne peux pas tout citer ici. La porte de la salle de bain ne ferme pas (le cadre est cassé). Dans la salle de bain : - le lavabo n'est plus fixé au mur et bascule en avant - il n'y a aucun endroit pour poser ses affaires, ni crochet, ni porte-serviette, ni étagère (il faut tout déposer au sol) - la douche est sans rideau (=innondation de la sdb à chaque utilisation). Il n'y a d'ailleurs aucun endroit pour étendre le linge (ni dans la salle de bain, ni dans la chambre ni même sur le balcon), étrange pour un hôtel avec une plage... Les points positifs sont : la situation géographique (accès à la mer) et la gentillesse du personnel.
4 nachten verbleven in juli 2022
Reactie van WGNR team op 5 jun 2023
Thank you for your comment, we are sorry that we did not meet your expectations. We will forward your comment to the management. Kind Regards

4/10 – Matig

Erik

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in juli 2022
Reactie van WGNR team op 31 mei 2023
Dear Erik, Thank you for taking the time to leave us your comment that we really appreciate. We are sorry to read that you were not completely satisfied with your stay with us. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope we will welcome you again to our resort in the near future and offer you a better experience.Kind regards, WGNR team

8/10 – Goed

Alexander

Reisde met familie
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
7 nachten verbleven in juli 2022
Reactie van WGNR team op 31 mei 2023
Dear Alexander, Thank you very much for posting your candid review. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope we will welcome you again in our resort in the near future and offer you a better experience. Kind regards, WGNR team

6/10 – Redelijk

Iwona

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
In the evening no wlan, ants in the room and in the kitchen
3 nachten verbleven in juli 2022
Reactie van WGNR team op 31 mei 2023
Dear Iwona, Thank you for taking the time to leave us your comment that we really appreciate. We are sorry to read that you were not completely satisfied with your stay with us. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. . Rest assured that we've forwarded your observation to the relevant department. We hope we will welcome you again to our resort in the near future and offer you a better experience.Kind regards, WGNR team

6/10 – Redelijk

László

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in juni 2021
Reactie van General Manager op 13 jul 2021
Dear László, Thank you for grading your stay here at Wyndham Grand Novi Vinodolski Resort. I see that we were not able to fulfill your expectations and I would love to know what we could have done to make your experience better. Please write to me to gm@wyndhamgrandnoviresort.com. Best regards,

4/10 – Matig

Xenia, Frankfurt am Main

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Wir waren vor 12-13 Jahren schon mal da. Es war eine sehr schöne Anlage. Deshalb haben wir uns auch gefreut wieder unseren Urlaub dort zu verbringen. Leider war die Enttäuschung sehr groß, als wir angekommen sind. Alles ist sehr ungepflegt, kaputt und heruntergekommen.
4 nachten verbleven in augustus 2020
Reactie van Marwan Ragheb, General Manager op 14 aug 2020
Sehr geehrte Frau Xenia, Vielen Dank, dass Sie sich die Zeit genommen hatten, Ihre Kommentare zu hinterlassen. Wir entschuldigen uns aufrichtig, dass wir Ihre Erwartungen nicht erfüllen konnten. Wir sind uns bewusst, dass das Hotel Gebrauchsspuren aufweist und renovierungsbedürftig ist. Leider wurden unsere Renovierungspläne aufgrund der Pandemie verschoben. Wir hoffen, dass wir Sie wieder begrüßen können, sobald wir das Hotel renoviert haben. Mit freundlichen Grüßen,

8/10 – Goed

arshad

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in juli 2020
Reactie van Marwan Ragheb, General Manager op 14 aug 2020
Dear Arshad, Thank you for leaving your rating of your stay here with us at Wyndham Grand Novi Vinodolski Resort. We hope you will visit us again soon. Best regards,

2/10 – Ontzettend slecht

FamilieB, Frankfurt

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Die Anlage ist leider sehr heruntergekommen. Die Bilder sind alt oder sehr geschönt. Der Putz brökelt in der gesamten Anlage. Überall sieht man heraushängende Kabel sowie kaputte Platten bzw. Fliesen. Der Strand war sehr ungemütlich mit vielen Steinen. Der beworbene Sandstrand existiert quasi gar nicht. Vielmehr war das eine Baustelle, wo scheinbar das Geld ausgegangen ist. Das Wasser im Pool war zu kalt und der Whirlpool war gesperrt. Die Wohnung war sehr spartanisch ausgestattet. Wir hatten lediglich einen Teelöffel und erst auf Anfrage wurde uns ein vietes Glas zur Verfügung gestellt. Das Preis Leistungsverhältnis passt hier bei der Anlage nicht im Entferntesten. Lediglich das Appartment und die Ausstattungen waren zufriedenstellend. Würden da nicht nochmal buchen.
7 nachten verbleven in juli 2020
Reactie van Marwan Ragheb, General Manager op 24 jul 2020
Liebe FamilieB, Vielen Dank, dass Sie sich die Zeit genommen hatten, Ihre Bewertung abzugeben. Es tut mir leid zu lesen, dass unser Resort Ihre allgemeinen Erwartungen nicht erfüllt hat. Leider mussten wir aufgrund der aktuellen Pandemie unsere geplanten Renovierungsarbeiten verschieben. Wir sind auch nicht in der Lage, unseren üblichen Service anzubieten. Wir mussten einige unserer Dienste einstellen oder ändern, und der Whirlpool war, aufgrund der geltenden Vorschriften, keine Ausnahme. Ich freue mich zu lesen, dass Ihnen Ihre Apartment gefallen hat. Ich hoffe, dass wir die Gelegenheit haben, Sie nach Abschluss unserer Renovierungsarbeiten wieder in unserem Resort willkommen zu heißen und Ihre Vorstellung von uns zu ändern.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met een groep
Negatief: Netheid
Very Dated. Room was very run down. Entire property very old nothing like the pictures that are online. Only great thing was the staff very nice and accommodating. There was nothing close to walk too and taxi service was not available so only restaurant was the one at the hotel, food was just okay
2 nachten verbleven in oktober 2019
Reactie van Spiros Ioannou, General Manager op 14 okt 2019
Dear Guest, Thank you for taking time to tell us about your experience at our resort. I am sorry to see that you weren't satisfied with the state of the resort. Unfortunately, this year we haven't had enough time for a complete renovation due to the delay in re-branding the property. However, it is a pleasure to announce that we will be implementing many upgrades to the resort and renovating it for the next season. Please rest assured, I will forward your observations to the relevant departments. I am happy to see that you liked our nice and accommodating staff. and I hope we will have an opportunity to welcome you again in our new and improved resort. Best regards, Spiros Ioannou, General Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in september 2019
Reactie van Spiros Ioannou, General Manager op 23 sep 2019
Dear Guest, Thank you for your excellent review. I am happy to see that you enjoyed your stay at Wyndham Grand Novi Vinodolski Resort and I hope we will have an opportunity to welcome you again. Best regards, Spiros Ioannou, General Manager

4/10 – Matig

Algirdas

Positief: Comfort kamer
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Avoid this hotel
It was confusing experience. Hotel is 5 stars but apartments are 4 stars. I would rate no more than 2 star hotel. It might be hard to manage hotel during peak but that should not be problem of visitors. All in all it was very overpriced hotel and would not recommend it to anyone(You can get better service for less). Apartments are located on separate building from main hotel and entrance looks like entrance to spooky house. No light in the evening. Peeled paints and crumbling walls near entrance. Holders in the bathroom were not fixed and broken. That not working TV, welcome to museum of History. Electric sockets should not be trying to jump out of wall. Furniture in bathroom was waterlogged and hiding them under towels is not the best idea. Room was never cleaned during our 3 night stay and probably just some partial cleaning before arriving(used toilet paper tube in the hallway was it a welcome gift?) We arrived after midday we were given cards to use towels next to pool. We went to pools area and found staff member sitting with nose in the phone with sign no towels available... If you want cocktail go to main bar or outside of hotel as in other areas they know how to make only Mojito. If you order something they might forget your order and after hour will ask again and will try to charge you twice. Good things: Kids entertaining team, variety of pools, pizzaiolo near pools area. All in all overpriced hotel.
3 nachten verbleven in augustus 2019
Reactie van Spiros Ioannou, General Manager op 30 aug 2019
Dear Algirdas, Thank you for taking time to tell us about your experience at our resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As the resort was re-branded at the end of April 2019, when hotel was already opening, so unfortunately this year we haven't had enough time for a complete renovation. However, it is a pleasure to announce that we will be implementing many upgrades to the resort and renovating it for the next season. I am also sorry to hear that you were not pleased by our staff 's attitude and service. Let me say that we get in general very positive comments about our professionalism. However rest assured that your thoughts will be delivered to the relevant departments.On the other hand, I am glad to see that you liked the kids animation, pools and our pizzaiolo at Sea Breeze restaurant. 2. We hope that we can convince you to change your mind about another visit to our resort. Please reach out to us if you would be willing to give us a chance to turn your experience around. With much appreciation Spiros Ioannou, General Manager

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, comfort kamer
Pass on this place
For the price we expected it to be really nice. Seems the property was in need of repairs, paint etc. looked way nicer in the photos. Also we had lunch by the pool and it wasn’t anything terrific. My husband ordered a sandwich and it came with a chicken nugget inside of it! My kids could have made a better lunch.😂 Oh and they have chairs in the beach...plastic and mostly broken. Better to spend your hard earned money elsewhere!
2 nachten verbleven in augustus 2019
Reactie van Spiros Ioannou, General Manager op 26 aug 2019
Dear Guest, Thank you for taking time to tell us about your experience at our resort. I am sorry to see that your experience didn't meet your expectations. Unfortunately, this year we haven't had enough time for a complete renovation due to the delay in re-branding the property. However, it is a pleasure to announce that we will be implementing many upgrades to the property and renovating it for the next season. Please rest assured that your observations will be forwarded to the relevant departments. Despite the inconveniences I hope we will have the opportunity to welcome you again and offer you a better experience. With kind regards, Spiros Ioannou, General Manager

10/10 – Uitstekend

Alexander

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Best place.
Very good, comfortable hotel with many pools and sea beach.
6 nachten verbleven in augustus 2019
Reactie van Spiros Ioannou, General Manager op 23 aug 2019
Dear Alexander, Thank you for your excellent review. I am happy to see that you enjoyed your stay at our resort, especially that you liked our numerous pools and the beach. I hope we will have an opportunity to welcome you again some day soon. Best regards, Spiros Ioannou, General Manager

10/10 – Uitstekend

Annette

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Sehr gut, Erwartungen voll erfüllt!
Grosse Anlage, guter Standard, Frühstück sehr gut, Service gut. Zu Fuss ca. 20 min vom Ortskern entfernt.
2 nachten verbleven in augustus 2019
Reactie van Spiros Ioannou, General Manager op 14 okt 2019
Dear Annette, Thank you for taking time to tell us about your experience at Wyndham Grand Novi Vinodolski Resort. I am very pleased to see that you enjoyed your stay and that you liked the location, standard, breakfast and the service. I hope we will have an opportunity to welcome you again some time. Best regards, Spiros Ioannou, General Manager

8/10 – Goed

Natale

Positief: Comfort kamer
Negatief: Netheid
Struttura bellissima x quello che offre sarebbe un 5 stelle x quello che offre ma x come è tenuta è già tanto dargli un 3 stelle pulizie in appartamento scarse alcune piscine con ruggine e muschio cornicioni rotti ecc ecc
10 nachten verbleven in augustus 2019
Reactie van Spiros Ioannou, General Manager op 22 aug 2019
Dear Natale, Thank you for taking time to tell us about your experience at our resort. I am happy to se that you enjoyed your stay with us. I am particularly pleased that you like our offer. However i am unhappy to read that you were not satisfied with the cleanliness. Rest assured that your observation will be forwarded to the relevant department. I hope we will have an opportunity to welcome you again some time soon. Best regards, Spiros Ioannou, General Manager

8/10 – Goed

kerry

Negatief: Staat van de accommodatie en faciliteiten
So much potential but needs work.
The apartments are super worn and furniture broken and stained. Kitchens are missing basic items like soap, sponge, dish towel, kettle, etc. The majority of the staff seems to be laCking in hospitality training - especially for what is considered a resort property. Many were dismissive and rude. Sad because there is so much potential. Wyndham recently purchased the property and promises a refresh soon. Great area. Amazing clean beaches.nice pools. Breakfast was great with many choices and decent quality.
2 nachten verbleven in augustus 2019
Reactie van Spiros Ioannou, General Manager op 22 aug 2019
Dear Guest, Thank you for taking time to tell us about your experience at our resort. I am happy to see that you enjoyed your holiday with us and that you liked our clean beaches, pools and breakfast offer. As you said, the Management of Wyndham Hotels & Resorts took over just recently, unfortunately there wasn't much time to invest in renovations due to delay in re branding. We have big investment plans for this winter as we fully intend to bring this resort up to the high standards of Wyndham Grand, which is the most luxurious brand of the Wyndham group. I hope we will have an opportunity to welcome you again some time soon. With kind regards, Spiros Ioannou, General Manager

8/10 – Goed

dagmar, Austria

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in augustus 2019
Reactie van Spiros Ioannou, General Manager op 22 aug 2019
Dear Guest, Thank you for your excellent review. I hope we will have an opportunity to welcome you back some day soon. Best regards, Spiros Ioannou, General Manager

4/10 – Matig

Bogdan

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Quite a fantastic place to come, the complex is full of facilities to join, nevertheless service quality so something I couldn’t understand as a costumer that has been in many locations in the world. Room cleaning was not scheduled a per my knowledge, we had to continuously call reception for things like pillows, brooms, soap and towels. Then internet service was good the first day then intermittent, family not happy. On top of this, room furniture and other utilities just too basic. I think needs more attention from service management or maintenance department. Attention- location is fantastic but house service and conditions need an uplift
4 nachten verbleven in augustus 2019
Reactie van Spiros Ioannou, General Manager op 20 aug 2019
Dear Bogdan, Thank you for taking time to tell us about your experience with us. I am happy to see that you liked our resort and all of the facilities. On the other hand, I am sorry to see that we didn't match your expectations regarding the service. Rest assured that your thoughts will be delivered to the relevant departments. This year we haven't had enough time for a complete renovation due to the delay in rebranding the property. However, it is a pleasure to announce that we will be implementing many upgrades to the property and renovating it for the next season. Despite the inconveniences we hope we will have the opportunity to welcome you and offer you a better experience. With kind regards, Spiros Ioannou, General Manager

2/10 – Ontzettend slecht

Logha L

Negatief: Netheid, personeel en service en comfort kamer
Thank you, but no thank you
Beautiful main lobby and spa. The view from the terrace (main lobby) is amazing, but the rooms (we had one in those houses/apartments) was not clean at all, the floor wet and it was smelling and it was very humid. We booked very short notice 6pm on the road but had to wait 1 hour and 40 minutes to get the room. We could access the room short before 8pm only. The service person were not attentive at all. When we came to the entrance (arrival and departure) they stepped away instead helping us with the luggage... we left the very morning asap. Return rate: 0
1 nacht verbleven in juli 2019
Reactie van Spiros Ioannou, General Manager op 19 aug 2019
Dear Guest, I am glad to see that you liked our lobby area and the spa. However, I am sorry to see that you were not satisfied with the cleanliness of the room and that you were not pleased by our staff 's attitude. Let me say that we get in general very positive comments about our professionalism. However, rest assured that your thoughts will be delivered to the relevant departments. Despite the inconveniences I hope we will have the opportunity to welcome you again and offer you a better experience. With kind regards, Spiros Ioannou, General Manager

8/10 – Goed

Geverifieerde reiziger

2 nachten verbleven in augustus 2019
Reactie van Spiros Ioannou, General Manager op 16 aug 2019
Dear Guest, Thank you for your review. I am happy to see that you were satisfied with your stay at the resort. I hope we will have an opportunity to welcome you again some day soon. Best regards, Spiros Ioannou, General Manager

8/10 – Goed

Ben

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
Beaulifull view and swimming pools with acceptional water views
4 nachten verbleven in augustus 2019
Reactie van General Manager op 14 aug 2019
Dear Ben, Thank you for the positive feedback. I am very happy to see that you loved the views offered throughout the resort and that you enjoyed our swimming pools. I hope you will visit us again soon! Best regards, Spiros Ioannou

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in augustus 2019
Reactie van General Manager op 13 aug 2019
Dear guest, Thank you for a lovely review. I hope you had a great time here at Wyndham Grand Novi Vinodolski Resort and that you will visit us again soon. Best regards, Spiros Ioannou

8/10 – Goed

Alexander

Positief: Personeel en service, comfort kamer
Top
Super gerne wieder
10 nachten verbleven in juli 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
An sich schönes Hotel, aber renovierungsbedürftig. Essen war sehr gut! Lage ebenfalls super!
4 nachten verbleven in juli 2019

10/10 – Uitstekend

ANDREW

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Relaxing time at Wyndham Grand Novi Vinodolski
My family stayed at the resort for 8 nights and were very pleased with our stay and the service from the staff. The hotel offers a great range of facilities for the family from a children’s entertainment area, fully equipped gymnasium (one of the best I have experienced at any hotel or resort) and indoor salt water pools. We throughly enjoyed the variety and selection of food served at the main restaurant, breakfasts and evening meals. The accommodation itself was a two bedroom self contained unit with two bathrooms and kitchen near the beach front. It was a perfect for the family in terms of space and comfort. We thoroughly enjoyed our time at Wyndham Grand Novi Vinodolski and would be happy to return again. Thank you to the staff at the resort for making our holiday memorable.
8 nachten verbleven in juli 2019
Reactie van Spiros Ioannou op 5 aug 2019
Dear Andrew, Thank you for the excellent review. I am happy to see that you enjoyed your stay here at Wyndham Grand Novi Vinodolski Resort. I hope we will have a chance to welcome you here again soon. Best regards, Spiros Ioannou

8/10 – Goed

Jens

Positief: Netheid, personeel en service
Fantastisk feriecenter af ældre dato.
Et fantastisk feriecenter med alle tænkelige faciliteter og et utal af bademuligheder, både ved stranden og de mange mange pools. Det er tydeligt, at det er et ældre center som kunne trænge til en gennemgribende renovering. Det er bygget op ad en klippe, så der er meget store niveauforskelle, med mange trapper, så det er ikke egnet til gangbesværede. Personalet var høflige og servicemindede. Det ligger et par kilometer fra den hyggelige by med de mange restauranter - der er en pæn gåtur derind.
8 nachten verbleven in juli 2019
Reactie van Spiros Ioannou op 5 aug 2019
Dear Jens Thank you for posting your review. I hope that you had a great vacation here with us and that we will have the opportunity to welcome you again. Best regards, Spiros Ioannou

8/10 – Goed

Niels

Positief: Netheid, personeel en service
5 nachten verbleven in juli 2019
Reactie van General Manager op 26 jul 2019
Dear Niels, Thank you for the excellent review. I am happy to see that you enjoyed your stay here at Wyndham Grand Novi Vinodolski Resort. I hope we will have a chance to welcome you here again soon. Best regards, Spiros Ioannou

10/10 – Uitstekend

Niels

Positief: Netheid, personeel en service
1 nacht verbleven in juli 2019
Reactie van General Manager op 25 jul 2019
Dear Neals, Thank you for the excellent review. I am happy to see that you enjoyed your stay here at Wyndham Grand Novi Vinodolski Resort. I hope we will have a chance to welcome you here again soon. Best regards, Spiros Ioannou

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, comfort kamer
Godt potentiale, lidt slidt.
Godt sted der dog er lidt slidt. Gode pools og smuk udsigt.
7 nachten verbleven in juli 2019
Reactie van General Manager op 24 jul 2019
Dear guest, Thank you for your feedback. I am glad to see that you liked the resort and the beautiful views it offers. For next season we plan to renovate and upgrade certain parts of the resort so I hope you will be our guest again. Best regards, Spiros Ioannou

8/10 – Goed

Jesper

Positief: Netheid, personeel en service en comfort kamer
7 nachten verbleven in juli 2019
Reactie van General Manager op 24 jul 2019
Dear Jesper, Thank you for posting your review. I hope that you had a great vacation here with us and that we will have the opportunity to welcome you again. Best regards, Spiros Ioannou

8/10 – Goed

Kasper

Positief: Netheid, personeel en service en comfort kamer
Dejlig ferie for hele familien
Dejligt sted, med meget flinke og serviceminded personale. Lækkert badevand/strand.
7 nachten verbleven in juli 2019
Reactie van General Manager op 22 jul 2019
Dear Kasper, Thank you for your positive feedback. It is always a great pleasure to see that our guests are happy with the service we provide, I will share your sentiments with our team members as it will motivate them even further. I am happy to see that you enjoyed sunbathing on our beach. I hope we will have the opportunity to be your host again in the future. With kind regards, Spiros Ioannou

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
9 nachten verbleven in juli 2019
Reactie van General Manager op 18 jul 2019
Dear guest, Thank you for posting your review. I hope that you had a great travel experience here at our resort and that will visit us again. Best regards, Spiros Ioannou

6/10 – Redelijk

Joan

7 nachten verbleven in juli 2019
Reactie van Spiros Ioannou, General Manager op 15 jul 2019
Dear Joan, Thank you for your feedback. I hope you will be our guest again. With kind regards,

2/10 – Ontzettend slecht

Robert

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Sehr schlecht geführtes Resort
Wir waren das letzte mal von ca 6jahren im resort. Seit der Neueröffnung ist nicht fertig gebaut. Die Zimmer und Apartment werden nicht instand gehalten und nicht richtig sauber gehalten. Das Management ist hochnäsig, arrogant und läuft den ganzen Tag zwischen den Badegästen rum und kümmern sich um nichts ausser ihre privaten Gäste. Leider, schade um die schöne Anlage Gruss RT
7 nachten verbleven in juli 2019

6/10 – Redelijk

Karina

Positief: Comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Our stay in the Wyndham Grand Resort was satisfying experience which fulfilled our expectations. However, some little problems during our stay occured such as working approach of the beach boys who were not always helpful. Hotel has a problems with a condition (a lot of things don’t work or are broken). Altough some problems appeared, our stay in the Wyndham Grand Resort was pleasant and workers of the front office and restaurant were kind and helpful.
10 nachten verbleven in juli 2019
Reactie van General Manager op 18 jul 2019
Dear Karina, Thank you for the feedback of your stay here at our resort. I am happy to see that you were satisfied with your vacation and particularly that you fund our front-office and restaurant staff to be kind and helpful. I will address the matter of the beach boys immediately as here at Wyndham Grand we strive to provide our guests with excellent service in all areas. I am happy to inform you that we plan to renovate and upgrade a lot of facilities in the resort starting from this autumn so I hope you will visit us again. It will be a pleasure to welcome and host you again. With kind regards, Spiros Ioannou

10/10 – Uitstekend

Gerda

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in juli 2019
Reactie van Spiros Ioannou, General Manager op 9 jul 2019
Dear Gerda, Thank you for your positive feedback. I am extremely happy to see that you were pleased with your stay here at Wyndham Grand Novi Vinodolski Resort. I hope to welcome you here soon again as our dear guest. Best regards,