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Beoordelingen van Emerald Hotel

3.5 out of 5
Emerald Hotel
Vuna Road, Nuku'alofa, Tongatapu

Beoordelingen

7,0

Goed

Gastenscore: 10 - Uitstekend. 19 van 74 beoordelingen" "
Gastenscore: 8 - Goed. 20 van 74 beoordelingen" "
Gastenscore: 6 - Redelijk. 15 van 74 beoordelingen" "
Gastenscore: 4 - Matig. 14 van 74 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 6 van 74 beoordelingen" "

6,8/10

Netheid

8,4/10

Personeel en service

6,6/10

Voorzieningen

6,4/10

Staat van de accommodatie en faciliteiten

6,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Akosita

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms are big and in walking distance to the main business centers. Staff at the reception was very friendly and helpful.
3 nachten verbleven in april 2024

10/10 – Uitstekend

Siaosi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was super friendly bith at the front desk and the restaurant!
7 nachten verbleven in april 2024

4/10 – Matig

MAKOTO

5 nachten verbleven in februari 2024
Reactie van Ahi op 5 apr 2024
Thank you for your review and staying with us.

8/10 – Goed

Likuone

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024

6/10 – Redelijk

Tsugune

Negatief: Netheid
海を望むロケーションの良い便利なホテル　 連泊してもベッドメーキングがない
2 nachten verbleven in februari 2024

8/10 – Goed

Tsugune

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
海沿いの景色がよく便利な場所にある
1 nacht verbleven in februari 2024

8/10 – Goed

Karen

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff were lovely, and attentive, and tried their best to accomodate. Reception wasn’t really helpful at times, but the cleaning staff and dining staff were. Breakfast was delicious!
2 nachten verbleven in februari 2024
Reactie van Ahi op 5 apr 2024
Thank you for your review. We will do better next time.

2/10 – Ontzettend slecht

Simon

Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
The condition of the property is poor
4 nachten verbleven in februari 2024

4/10 – Matig

Alex

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
not clean. found spider in bathroom. stains on pillows.
1 nacht verbleven in januari 2024

6/10 – Redelijk

Tangata

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
10 nachten verbleven in januari 2024

6/10 – Redelijk

Tiffany

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in januari 2024

10/10 – Uitstekend

Kalilea

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very welcome
3 nachten verbleven in december 2023
Reactie van Maliu op 23 jan 2024
thank you very much for your positive review.Malo

10/10 – Uitstekend

Hotaia

7 nachten verbleven in november 2023
Reactie van Maliu op 23 jan 2024
Thank you for your positive review. Malo

10/10 – Uitstekend

Sepuloni

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beyond my expectations
1 nacht verbleven in november 2023
Reactie van Maliu op 23 jan 2024
Malo for your positive review.

4/10 – Matig

Karo

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Good location, very dated. Needs updating. Not very good for value of money!!
1 nacht verbleven in november 2023

4/10 – Matig

Viviena

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in oktober 2023

8/10 – Goed

John

Zakenreiziger
Positief: Netheid, voorzieningen
Nothing
1 nacht verbleven in oktober 2023
Reactie van Maliu op 30 okt 2023
Thank you for your kind review and for taking the time to do this. Malo 'aupito.

8/10 – Goed

Samantha

Reisde met familie
Positief: Personeel en service, comfort kamer
Friendly staff, building needs work.
This place needs work. The staff are friendly and the restaurant downstairs is good for vegetarian options. The building itself feels like a place someone has either inherited or overpaid and they're not quite sure which market they are going for. If I were them, I would concentrate on a few rooms, replace the appliances, fix the towel racks etc and progressively renovate.
7 nachten verbleven in september 2023
Reactie van Maliu op 30 okt 2023
Thank you for your constructive review. Our hotel will be undergoing renovations shortly and address the same issues you raised. Malo.

6/10 – Redelijk

Elizabeth

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
I would say this is an ok place to spend a night. Unlike a lot of places in Tonga, I wouldn’t drink the water there. We had to ask for things like water, shampoo, etc. that were complimentary at other hotels. Pretty run down. My room had a broken sink bowl and the facet was so loose I had to hold it with one hand and turn it on/off with the other. The morning ride was ordered in time but there was no way to order an early breakfast. Friendly but we had to wake the night watchman up to help us with our bags. Won’t stay again but as I said, in a pinch it is ok for 1 night.
1 nacht verbleven in september 2023

10/10 – Uitstekend

R

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in september 2023

8/10 – Goed

Rajesh

Positief: Netheid, voorzieningen
I liked the sea view Room, good location. Restaurant is open on Sundays . Overall enjoyed my stay .
8 nachten verbleven in september 2023
Reactie van Maliu op 12 sep 2023
Thank you, Rajesh for your kind words.Malo aupitoManagement & Staff

6/10 – Redelijk

Robyn

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
To say this place is "dilapidated" is an understatement. I was ready to check out the moment I walked in to my room. HOWEVER, if a beachfront (balcony) room with a GREAT bed, HOT shower and super lovely staff are important to you, then give this place a go. There's so much to do in Nuku'alofa, that the rest doesn't matter.
4 nachten verbleven in augustus 2023
Reactie van Maliu op 10 sep 2023
Thank you for your review. We will undergo renovations once the busy season ends.

10/10 – Uitstekend

Sue

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My daughter & I really enjoyed our stay at the Emerald. The staff were very friendly, the Asian meal from their restaurant was v nice & it was worth while paying extra for the ocean view room
3 nachten verbleven in augustus 2023
Reactie van Liu op 21 aug 2023
Malo 'aupito for your kind words and we are very happy you enjoyed your stay with us. God bless.

4/10 – Matig

stephane

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
No hot water, no Wi-Fi Friendly staff only redeeming quality. Not worth the money their asking for, avoid if you can
1 nacht verbleven in augustus 2023
Reactie van Dave op 10 aug 2023
Hi Stephane. We're terribly sorry that your experience with us was as your description. We would have made your 1x night stay with us to be as pleasant as if you were in a 5Star hotel if you had promptly escalated your concerns to any of our staff as we're very responsive when any of our Guests raises a concern. But you probably did not have time to as it was of essence to you given that your duration of stay was only a night. All our rooms have both hot and cold water and wifi. We would of kindly assisted instantly if you had let us know right away to ensure these concerns are promptly resolved. Again, we're terribly sorry that this was your experience whilst staying with us. We highly appreciate your constructive feedback as this will help us in a way to be more attentive and directive in the future to ensure our Guests won't ever get to feel this way. Best on your endeavors.

6/10 – Redelijk

Shane

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
To be honest I didn’t want to stay at this place had no choice. The staff are nice. The Chinese restaurant was very good. The room nice and clean and good Internet pleasantly surprised
5 nachten verbleven in juli 2023
Reactie van Maliu op 11 aug 2023
Thank you for your positive review. We are glad you found the experience positive.Malo 'aupitoTEAM EMERALD

6/10 – Redelijk

Keely

Reisde met een groep
Was quite dusty when we first arrived and noisy by the main road. Door to balcony didnt open easily but we got it moving. Extra bed was quite hard and frame was rusty. Staff were nice, we had lots of queries which they handled for us. Good location for town and was a good place to just chill in the evenings
5 nachten verbleven in juli 2023
Reactie van Maliu op 11 aug 2023
Thank you for your review. We will learn from your review and address your concerns during our upcoming renovation.Malo 'aupitoTEAM EMERALD

4/10 – Matig

Jette Aagaard

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Run down
The staff was very friendly. However, the hotel is completely run down: rust on the toilet seat, holes in the cupboard, wires and cables laid bare etc. etc. there’s been no maintenance for years …
2 nachten verbleven in juli 2023
Reactie van Maliu op 19 jul 2023
Thank you for your review. Your comment about staff is much appreciated. We will work on the other areas of concern to improve. Malo 'aupito.

8/10 – Goed

Legend

5 nachten verbleven in juni 2023
Reactie van Maliu op 11 aug 2023
Thank you for your positive review. Do visit us again soon.MaloTEAM EMERALD

2/10 – Ontzettend slecht

Isla

1 nacht verbleven in mei 2023
Reactie van Liu op 22 jun 2023
Thank you Isla for our review. We will try to do better next time. Malo

4/10 – Matig

Semisi

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2023
Reactie van Liu op 29 mrt 2023
Malo Semisi for the review.

2/10 – Ontzettend slecht

Malakai

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The ceiling was damaged, curtain wasn’t in good condition and couldn’t cover at least half the windows.
3 nachten verbleven in februari 2023
Reactie van Liu op 19 mrt 2023
We apologize for the state of the room and the late response. We have addressed this issue already. Our sincere apolgies.

2/10 – Ontzettend slecht

Athol

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Overall very disappointed in the condition of the hotel. And disappointed in expedia for refusing cancellation of my booking even though the hotel was not up to standards of what they were advertising. The photos they shared on their app is outdated. Their is rust and corrosion on the balcony rails, barely hanging on making it unsafe. And cabinets being eaten by termites. Will not book again n reconsidering using this app in future as well.
2 nachten verbleven in februari 2023
Reactie van Liu op 1 mrt 2023
I am sorry Athol that you did not enjoy your stay with us and that our Hotel did not measure up to your standards. The Covid lock-down did not help things but we will work hard to address your concerns. I hope your experience with us does not affect your doing business with Expedia. Malo.

10/10 – Uitstekend

Mele

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like their service also place is clean and everything perfect to me thank you Emrald boss and staff for doing good job l love it .
3 nachten verbleven in februari 2023
Reactie van Liu op 1 mrt 2023
Thank you Mele for choosing to stay with us. Thank you for your kind words. We hope you will visit us again in future. Malo 'aupito! Management & Staff of Emerald Hotel.

6/10 – Redelijk

Sela

8/10 – Goed

Kalo

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location
Reactie van Maliu op 8 dec 2022
Malo Kalo for the positive review. It was a pleasure having you and your husband at our Hotel. Hope to see you again on your next visit to the Kingdom.

10/10 – Uitstekend

Folauhola Kaupaea i Tonga

1 nacht verbleven in augustus 2022

6/10 – Redelijk

Jessica

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Restaurant
The restaurant wasn’t serving food so I had to go to another hotel, for me that was a huge inconvenience.
2 nachten verbleven in maart 2020

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It is nice place to stay , everything is close .
3 nachten verbleven in februari 2020

8/10 – Goed

Rebecca

Zakenreiziger
Positief: Personeel en service, comfort kamer
International Development Worker
the hotel has more than enough of what i needed Staff are helpful and takes care of guests
6 nachten verbleven in november 2019
Reactie van Maliu op 3 dec 2019
Thank you Rebecca for staying with us. Safe travels home today and hope to see you again on your next visit to Tonga. Malo.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in november 2019
Reactie van Mal op 23 nov 2019
Thank you for taking the time to review your experience at Emerald Hotel and for choosing to stay with us. We hope you will choose to stay with us the next time in the Kingdom.

6/10 – Redelijk

Takako

Positief: Personeel en service
Negatief: Netheid
1 nacht verbleven in oktober 2019
Reactie van Maliu op 9 okt 2019
Thank you for taking the time to review our hotel. We appreciate your feedback.

8/10 – Goed

Donna

Positief: Personeel en service
7 nachten verbleven in september 2019
Reactie van Maliu op 9 okt 2019
Thank you for taking the time to review our hotel. We appreciate your feedback.

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service
Needs renovation, bed super har. Staff are super friendly.
1 nacht verbleven in september 2019
Reactie van Maliu op 9 okt 2019
Thank you for taking the time to review our hotel. We appreciate your feedback.

4/10 – Matig

Geverifieerde reiziger

2 nachten verbleven in september 2019
Reactie van Maliu op 9 okt 2019
Thank you for taking the time to review our hotel. We appreciate your feedback.

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2019
Reactie van Maliu op 9 okt 2019
Thank you for taking the time to review our hotel. We appreciate your feedback.

8/10 – Goed

MASAYUKI

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
景色を楽しめるホテル
シービューならば景色は最高。水平線から上がる太陽が素晴らしいです
19 nachten verbleven in augustus 2019
Reactie van Maliu op 5 sep 2019
Thank you Masayuki for your review. We hope you enjoyed your stay with us. Do visit us again next time you’re in Tonga. Malo ‘aupito

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
6 nachten verbleven in augustus 2019
Reactie van Maliu op 21 aug 2019
Thank you for your review. We will try to do better next time. Thank you for staying at our Hotel and hope you will visit us again in future. Malo 'aupito. Management & Staff of Emerald Hotel.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The nicest staff on the Friendly Island. Really, the nicest people you can imagine. Helpful with airport transfer, car rental, advice what to see, where to eat, etc. Room was clean, spacious, breakfast included.
2 nachten verbleven in augustus 2019
Reactie van Maliu op 12 aug 2019
Malo ‘aupito for your comments. You’re very kind. It was our pleasure to serve you while you were with us at Emerald Hotel and we hope to see you again in future. Good bye for now and God bless.

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Netheid
2 nachten verbleven in juli 2019
Reactie van Maliu op 21 aug 2019
Thank you for your review. We will try to do better next time and we hope you will give us another chance to do better. Malo 'aupito from Management & Staff of Emerald Hotel.

4/10 – Matig

Shak

Zakenreiziger
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Staff were very friendly infact one of the staff brought freshly baked buns for breakfast. The downside is the facility is not well maintained. The doors facing the ocean were broken I couldn't lock them at night. Bad weather made is worse as rain water came into the room.
2 nachten verbleven in juni 2019
Reactie van Mal op 8 jul 2019
Thank you for your constructive comments. We will try to fix the issues you raised as soon as possible and we apologize for the issue with the sea view door. Thank you for staying with Emerald Hotel.