Exterieur

Beoordelingen van Extended Stay America Suites Oakland Alameda Airport

2.5 out of 5

Beoordelingen

7,0

Goed

Gastenscore: 10 - Uitstekend. 292 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 256 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 200 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 122 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 130 van 1000 beoordelingen" "

7,4/10

Netheid

7,4/10

Personeel en service

7,4/10

Voorzieningen

7,2/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Alicia

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
The property was mostly clean, safe, free parking. The snacks were just Ok, I wish they have more options . like toast bread and jelly, yogurt,...
2 nachten verbleven in mei 2024
Reactie van Hotel management op 21 mei 2024
Dear Alicia, Thank you for your feedback. We are glad you found the property clean and safe, and we appreciate the free parking. Your suggestions for expanding our snack options are valuable, and we will certainly consider them to enhance our guest's experience. We strive to provide the best possible stay and hope to welcome you back for an even more enjoyable visit in the future.Sincerely,Hotel Management

8/10 – Goed

carmen

Reisde met familie
Did not feel safe , there were a lot of people getting drunk at the parking lot, hotel staff should not allow this Within the premises.
1 nacht verbleven in mei 2024
Reactie van Hotel Management op 20 mei 2024
Dear carmen, We value guest feedback; therefore, we thank you for sharing yours. We are disappointed that your experience was not perfect and regret any discomfort you experienced. We assure you that we have security on our property around the clock for all our guests' safety. Please know that our front desk is also available at all times to help make your stay as comfortable as possible. Thank you for choosing us for your visit to the city, and we hope to see you again so we can provide you with the exceptional stay you deserve.Sincerely,Hotel Management

10/10 – Uitstekend

JOHN, Sacramento

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Awesome
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Timmy

Positief: Personeel en service
Negatief: Netheid
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Marsha

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy check-in, friendly staff, clean, and quiet
1 nacht verbleven in mei 2024
Reactie van Hotel Management op 13 mei 2024
Dear Marsha, Thank you for staying with us and sharing your review. We are pleased to know that you had a seamless check-in experience and loved the friendliness of our staff. We're also glad you enjoyed our hotel's cleanliness and tranquility. We strive to provide a welcoming and serene environment for all our guests, so it's great to know our efforts have paid off. Thank you for taking time out of your day to recognize our efforts. We hope you choose Extended Stay America whenever your travels bring you back this way.Sincerely,Hotel Management

8/10 – Goed

Kathy Kaori

Zakenreiziger, Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Staff wasn’t very friendly at the time of check in.
1 nacht verbleven in mei 2024

8/10 – Goed

Danielle

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
In a convenient area around the airport. Stayed on the 3rd floor which seemed to be mainly occupied by permanent residents. Floor smelled of smokers. Other than that a wonderful stay.
1 nacht verbleven in april 2024
Reactie van Hotel Management op 9 mei 2024
Dear Danielle, We are delighted you enjoyed your stay at Extended Stay America. Our proximity to the airport offers convenience, and we appreciate your positive feedback. We apologize for any inconvenience caused by the smell. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful experience.Sincerely,Hotel Management

2/10 – Ontzettend slecht

Nick

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was the worst hotel I've ever stayed at. Breakfast: No milk, cream, or napkins. Just pre-packages breakfast bars! No fruit or yogurt! What a rip off. Carpet in the rooms was ripped and the TV barely worked. Bathroom fan was loud, toilet took 30 minutes to full up. and bathroom sink drain was clogged, No plates, silverware, coffee cups, or glasses. This is supposed to be an extended stay! I WANT A REFUND OR CREDIT!
2 nachten verbleven in april 2024
Reactie van Hotel Management  op 2 mei 2024
Dear Nick, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

6/10 – Redelijk

Jeff

Reisde met partner
Positief: Netheid, personeel en service
Rooms are a very good size. Water was hot with good pressure. Very convenient location in relation to the airport. The guy at the front counter was very informative and helpful with our questions.
1 nacht verbleven in april 2024
Reactie van Hotel Management op 28 apr 2024
Dear Jeff, We are thrilled you had a positive experience at Extended Stay America. Our spacious rooms, hot water with good pressure, and convenient location near the airport are just some of the highlights of our hotel. We are glad our front desk staff could assist you efficiently. We look forward to welcoming you back soon and wishing you another pleasant stay.Sincerely,Hotel Management

10/10 – Uitstekend

Amanda

1 nacht verbleven in april 2024

10/10 – Uitstekend

Jeffrey

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Conveniently located near the airport
2 nachten verbleven in april 2024

10/10 – Uitstekend

Kristen

1 nacht verbleven in april 2024

6/10 – Redelijk

Sergio Javier

Zakenreiziger
its was really close to where i needed to be.
1 nacht verbleven in april 2024
Reactie van Hotel Management op 22 apr 2024
Dear Sergio, Thank you for choosing us and sharing your experience with us. We are delighted to hear that our location was convenient for your needs! Providing a convenient and accessible location is important to us, and we are glad we could meet your expectations in this regard. Thank you for choosing to stay with us, and we hope to welcome you back for another pleasant stay in the future.Sincerely,Hotel Management

6/10 – Redelijk

Ashley

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Room smelled of stale cigarettes. It overall didn’t feel very clean. Needs updating
1 nacht verbleven in maart 2024
Reactie van Hotel Management op 31 mrt 2024
Dear Ashley, Thank you for your review. We prioritize the comfort of our guests and sincerely apologize for any oversights in your room. We have taken the necessary steps to address this matter with our staff and appreciate your patience and valuable feedback. We hope to welcome you back on your next visit to the city.Sincerely,Hotel Management

6/10 – Redelijk

Patrick

2 nachten verbleven in maart 2024

4/10 – Matig

cyrus

Zakenreiziger
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This property uses cheap LED lights throughout. The property has not been maintained. everything looks old and worn out. Their so called breakfast is just coffee and hot water with oatmeal bags! The propert is simply a reflection of the hotel owners; Cheap!
1 nacht verbleven in maart 2024
Reactie van Hotel Management op 22 mrt 2024
Dear cyrus, We sincerely apologize for the inconvenience you experienced during your stay. Our aim is to provide a comfortable and pleasant stay for all our guests. Your feedback regarding the lighting and maintenance issues is valuable to us, and we will address these concerns with our team to ensure improvements are made. We regret if the take away breakfast did not meet your expectations. Thank you for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management

10/10 – Uitstekend

Juan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All very well
1 nacht verbleven in maart 2024

8/10 – Goed

KAMAL

Zakenreiziger
Positief: Netheid
Need to put better mattress on sofa bed very bad
1 nacht verbleven in maart 2024
Reactie van Hotel Management op 16 mrt 2024
Dear KAMAL, Thank you for reviewing your recent stay with us. We are glad your overall experience was pleasant; however, we apologize for your disappointment with the comfort of our bedding, which kept it from being perfect. We know how important it is to get a good night's sleep and rest well, so we're sorry we could not make this happen for you. Please be assured we will address this with the concerned for improvement. Thank you again for sharing your experience with fellow travelers, and we look forward to hosting many more visits to Extended Stay America.Sincerely,Hotel Management

10/10 – Uitstekend

Chanelle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Chanelle

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love It
4 nachten verbleven in maart 2024

10/10 – Uitstekend

Chanelle

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like that there is security and Alameda Police Skoll the grounds and are present. The staff are all Very helpful and have very good customer Service.
3 nachten verbleven in februari 2024
Reactie van Hotel Management op 4 mrt 2024
Dear Chanelle, Thank you for sharing your feedback about your stay at Extended Stay America. We are delighted our staff's security measures and helpfulness contributed positively to your enjoyment. Providing excellent customer service is our priority, and we're glad we have achieved that. We appreciate your patronage, and we hope to welcome you back soon!Sincerely,Hotel Management

4/10 – Matig

Alan

Positief: Netheid
Negatief: Voorzieningen
Location is noisy, being right next to the Oakland Airport. Parking lots are dimly lit. Staff and signs in the parking lots warned of theft and car break-ins. First morning of my stay, the hotel didn't have the Continental breakfast due to supply delivery. The second night of my stay the front security door had to remain propped open because of an issue with the door. After I checked into my room (222), I found that the AC didn't work and one of the outside windows was "off track," causing a loud whistling noise when the wind blew. I requested another room. The window latches of my second room (224) were broken off. The sink had cracks in it. There was only one waste basket, located in the bathroom. The clock radio did not work.
2 nachten verbleven in februari 2024
Reactie van Hotel Management op 4 mrt 2024
Dear Alan, Thank you for sharing your honest feedback with us. We sincerely apologize for any inconvenience you may have faced during your recent stay. Please know that providing a comfortable and secure environment for all our guests is our top priority, and we regret falling short of meeting your expectations on this occasion. Your comments have been duly noted, and we will address them with the relevant team members to ensure that similar issues are prevented in the future. We appreciate your valuable input and hope to exceed your expectations during your next visit.Sincerely,Hotel Management

2/10 – Ontzettend slecht

Keshia

Zakenreiziger, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This room where not clean
2 nachten verbleven in februari 2024
Reactie van Hotel Management op 1 mrt 2024
Dear Keshia, Thank you for reviewing our hotel. We are sorry to hear that our housekeeping staff did not clean some areas in your room. This does not meet our high standards, and we are disappointed that you had to experience this. We are committed to ensuring that this does not happen again in the future. We appreciate your patience during your stay with us. Thank you once again, and we hope to have the pleasure of welcoming you back soon.Sincerely,Hotel Management

8/10 – Goed

Yuyang

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024

8/10 – Goed

Elizabeth

Reisde met partner
Positief: Voorzieningen
It was good
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Chanelle

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Customer service and it great pricing...
1 nacht verbleven in februari 2024
Reactie van Hotel Management op 23 feb 2024
Dear Chanelle, Thank you for your feedback regarding your stay at Extended Stay America. We are pleased you found us to be of excellent value. We are committed to providing exceptional service to every guest, so we are delighted to read your comments about our staff and their outstanding hospitality. Thank you for including us in your travel plans, and we invite you to stay with us again the next time you visit the area.Sincerely,Hotel Management

10/10 – Uitstekend

Steve

1 nacht verbleven in februari 2024

10/10 – Uitstekend

Chanelle

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everyone is very nice
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Chanelle

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good stay
1 nacht verbleven in februari 2024
Reactie van Hotel Management op 21 feb 2024
Dear Chanelle, Thank you for choosing Extended Stay America for your recent stay. We are delighted you were impressed with our exceptional hospitality and accommodations. Our top priority is providing a memorable experience for our guests, and your positive review is truly appreciated. We look forward to welcoming you back on your next visit to the area.Sincerely,Hotel Management

2/10 – Ontzettend slecht

Dawnisha

1 nacht verbleven in februari 2024

2/10 – Ontzettend slecht

Ryan

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Chanelle

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
thanks for good stay
4 nachten verbleven in februari 2024

10/10 – Uitstekend

Chanelle

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like it here
1 nacht verbleven in februari 2024
Reactie van Hotel Management op 18 feb 2024
Dear Chanelle, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted you had an enjoyable and comfortable time, and we look forward to welcoming you back! Sincerely,Hotel Management

10/10 – Uitstekend

Saroj

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It is nice
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Chanelle

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I the friendliness of the staff.. am/pm....Good customer service
1 nacht verbleven in februari 2024
Reactie van Hotel Management op 16 feb 2024
Dear Chanelle, Thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

10/10 – Uitstekend

Chanelle

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love it here
4 nachten verbleven in januari 2024

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Personeel en service, comfort kamer
Good staff, confusing corporate decisions
Staff was very helpful and kind. The room was reasonably clean, but the hallways smelled intensely of cigarette smoke. I had initially intended to stay at the location in Alameda, and the similar names between the resorts lead to confusion. According to the receptionist this happens a lot, so I would encourage corporate to change the names from "Oakland Alameda" and "Oakland Alameda Airport" instead to "Oakland Airport" and "Alameda" to avoid future confusion.
2 nachten verbleven in februari 2024
Reactie van Hotel Management op 8 feb 2024
Dear Guest, Thank you for choosing Extended Stay America. It is glad to know you had a good time at our location and were pleased with the staff and clean rooms. However, we hope you will accept our apologies for the inconvenience caused with the smell in the common areas of the hotel and will address them immediately. Further, your observations have been duly noted, and we promise to discuss this with our team on a priority basis. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

6/10 – Redelijk

Terrence

Positief: Personeel en service
Just a place to sleep.
1 nacht verbleven in januari 2024
Reactie van Hotel Management op 6 feb 2024
Dear Terrence, Thank you for your recent stay and for sharing your review of our hotel. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. We sincerely apologize that this was not your experience. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management

10/10 – Uitstekend

Edjrienna

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good place to stay for a few nights
2 nachten verbleven in februari 2024
Reactie van Hotel Management op 8 feb 2024
Dear Edjrienna, We are delighted that our hotel met your expectations. It is a pleasure to know you enjoyed your time with Extended Stay America and were pleased with the service. Please return and see us again soon at the location you like.Sincerely,Hotel Management

6/10 – Redelijk

Steven

Zakenreiziger
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The property was adequate. The room had an iron but no ironing board. I called for one and the front desk took care of it right away. They were great but they seemed understaffed. The room was very basic. Stayed here for proximity to airport and cost, but what I saved in the room cost I spent in Uber fees. A hotel airport shuttle would’ve been amazing. Seemed like a safe area though.
1 nacht verbleven in februari 2024
Reactie van Hotel Management op 6 feb 2024
Dear Steven, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We will look into the instances you mentioned, as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management

6/10 – Redelijk

Merrera

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Edjrienna

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best property for been at
2 nachten verbleven in januari 2024

6/10 – Redelijk

Maiko

Negatief: Netheid
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Chanelle

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always a good stay.. Love the staff.. very helpful and courteous..
3 nachten verbleven in januari 2024
Reactie van Hotel Management op 30 jan 2024
Dear Chanelle, Thank you for selecting Extended Stay America in the city. Reading about your experience during your stay with us brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. Your compliments are the encouragement pill for the entire team. Please revisit us for another exciting stay.Sincerely,Hotel Management

10/10 – Uitstekend

Edjrienna

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Chanelle

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lobby always smells good...
4 nachten verbleven in januari 2024
Reactie van Hotel Management op 29 jan 2024
Dear Chanelle, It was a pleasure hosting your visit, and we appreciate you mentioning the cleanliness and freshness of the lobby at Extended Stay America. Thank you for your valuable feedback; we hope to provide you with a flawless visit the next time you are in the area.Sincerely,Hotel Management

2/10 – Ontzettend slecht

Brad

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
The property is fine, our room this time was the problem. We’ve stayed here before and enjoyed it which is why we returned. This time is a completely different experience. When we entered the room we immediately noticed a heavy smell of incense. I called and asked for another room but was told they were out of rooms with a king-sized bed. We decided to stay, figuring we’d become accustomed to the smell. We did, only to discover the incense was used to mask the cigarette smell! In addition, there’s mold at the sink, a carpet nail sticking up near the bathroom that I caught my foot on, there are stains on the carpet, sink area, and bathroom ceiling (yes!), there is damage to a bedside table, the closet area shelf’s bracket is broken so that the shelf is unusable, and the bed is old and hard, not at all as comfortable as with our previous stay. I have pictures to demonstrate these things. We’re regretting having not rented a room at the Hampton Inn down the street.
1 nacht verbleven in januari 2024
Reactie van Hotel Management op 27 jan 2024
Dear Brad, We sincerely apologize for the disappointment you experienced during your recent stay. Your feedback is deeply concerning, and we regret that the room did not meet the standards you previously enjoyed. We take your concerns seriously and will address each issue to ensure improvements are made promptly. Please know that this does not reflect our usual standards, and we appreciate your loyalty. Your detailed input is invaluable, and we hope to have the opportunity to regain your trust during your future visits.Sincerely,Hotel Management

2/10 – Ontzettend slecht

Judith

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
The breakfast included was nothing. Only muffins and coffee. We asked for an extra pillow and was told that they did not have one. Then the person at receptionist needed to go to find one from another room.
2 nachten verbleven in januari 2024
Reactie van Hotel Management op 21 jan 2024
Dear Judith, Thank you for sharing your experience with us. We sincerely apologize for the disappointment you faced with our complimentary grab-and-go breakfast offerings and the delay in providing an extra pillow. Your feedback is valuable, and we assure you that we are actively working to enhance our guest experience. Your insights contribute to our commitment to ensuring an improved stay for our guests moving forward. We hope to welcome you back for a more seamless stay should your travels bring you back to our area.Sincerely,Hotel Management

10/10 – Uitstekend

Chanelle

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff is really nice..
4 nachten verbleven in januari 2024

10/10 – Uitstekend

Chanelle

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like everything.. Staff great... its quite room clean
2 nachten verbleven in januari 2024
Reactie van Hotel Management op 14 jan 2024
Dear Chanelle, We're thrilled to hear that you enjoyed everything at Extended Stay America! Your positive feedback about the staff, room, and overall experience is much appreciated. If there's anything specific that stands out or if there are ways we can continue to exceed your expectations, please let us know. Thank you for choosing Oakland Alameda Airport, and we look forward to hosting you again!Sincerely,Hotel Management