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Beoordelingen van SureStay Hotel by Best Western Castro Valley

2.5 out of 5
SureStay Hotel by Best Western Castro Valley
3954 E Castro Valley Blvd, Castro Valley, CA

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 193 van 636 beoordelingen" "
Gastenscore: 8 - Goed. 257 van 636 beoordelingen" "
Gastenscore: 6 - Redelijk. 96 van 636 beoordelingen" "
Gastenscore: 4 - Matig. 52 van 636 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 38 van 636 beoordelingen" "

7,8/10

Netheid

8,2/10

Personeel en service

7,6/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Personeel en service
Geen zwembad slecht ontbijt goede kamer slecht wifi
3 nachten verbleven in juli 2018

10/10 – Uitstekend

Angelo

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Front desk staff very friendly and helpful.
Reactie van Les, Jee. Mgr. op 23 mei 2024
SureStay Hotel Castro Valley's Management & StaffWould like to Thank you for staying and hope to see you in the future.Les Jee Mgr

8/10 – Goed

kalhari

Reisde met een groep
Can’t complain. Affordable price
1 nacht verbleven in april 2024

8/10 – Goed

Veronica, Reno

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I was happy with the room and breakfast. I will stay again.
1 nacht verbleven in april 2024
Reactie van Les op 21 apr 2024
Well Thank you from the SureStay Staff and Management.Hope to see you again soon.Les Jee. Mgr

2/10 – Ontzettend slecht

Emily

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Terrible service all around
2 nachten verbleven in maart 2024
Reactie van Hotel Managment op 13 mrt 2024
On behalf of the Hotel Management our sincere apology for your previous stay with us and hope you don't hold the Hotel brand responsible? Each Hotel is independentlyowned and operated.and only we the management and staff of the Hotel feel liable for our action.

2/10 – Ontzettend slecht

Edward H

Negatief: Personeel en service
1 nacht verbleven in maart 2024
Reactie van Les Jee op 12 mrt 2024
We apologize for your reservation that got canceled. I try to allow guest to check in for the date of the reservation as late as it take for the computers to update for the next day before it cancel for a no show. you were just to late.Mgr

10/10 – Uitstekend

adrian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The front dest always very helpful
1 nacht verbleven in december 2023
Reactie van Les Jee op 12 mrt 2024
Thank you

10/10 – Uitstekend

Naomi

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Les Jee op 12 mrt 2024
Thank you

8/10 – Goed

LouJean

Positief: Voorzieningen
Quiet. Close to services Clean.
2 nachten verbleven in februari 2024
Reactie van Les Jee op 12 mrt 2024
Thank you

6/10 – Redelijk

Tou

Zakenreiziger
Positief: Netheid, personeel en service
This place is just cold and heater dont work well.
1 nacht verbleven in februari 2024
Reactie van Les Jee op 12 mrt 2024
we an do better

10/10 – Uitstekend

jason, palestine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Les Jee op 12 mrt 2024
Thank you

10/10 – Uitstekend

Blanca

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like the is close to everything, convenient after work. The room was very clean. It was a little noisy with the people next room. I'am always have a good night sleep.
1 nacht verbleven in januari 2024
Reactie van Les Jee op 12 mrt 2024
Thank you

8/10 – Goed

Laura

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The young lady at the front desk was nice and helpful.
1 nacht verbleven in januari 2024
Reactie van Les Jee op 12 mrt 2024
Thank you

2/10 – Ontzettend slecht

Xuejian

Zakenreiziger
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
the towel is even dirty and bloody on it. never will go again
2 nachten verbleven in januari 2024
Reactie van Les, Jee. Mgr. op 23 mrt 2024
On behalf of the Hotel Management our sincere apology for your previous stay with us and hope you don't hold the Hotel brand responsible? Each Hotel is independently owned and operated. We the management and staff of the Hotel feel responsible for you poor stay, and plan on bettering our staff to eliminate it from happening again

2/10 – Ontzettend slecht

Mario

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

8/10 – Goed

Marc

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Priced right for the area. Clean and quiet
3 nachten verbleven in december 2023

6/10 – Redelijk

Luis

Positief: Netheid, personeel en service
1 nacht verbleven in november 2023

6/10 – Redelijk

Rithy

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Issue with Cleanliness
The front desk receptionist provided exceptional service, being pleasant, quick, and extremely helpful. However, it was regrettable that the room I stayed in was unsatisfactory. The bedding emitted odor, reminiscent of someone who had used tiger balm or eucalyptus oil, and it appeared that the bedding hadn’t been changed. Additionally, the carpet was worn-out and sticky. Although I considered requesting a different room, exhaustion got the better of me and I ended up using my own bedsheet to sleep on. I strongly encourage the hotel to enhance the training of their housekeeping staff to ensure a higher standard of cleanliness.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Harett and Carlito

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
excellent
1 nacht verbleven in oktober 2023
Reactie van Les op 18 okt 2023
The SureStay Hotel Castro Valley by Best Western and its staff would like to Thank You for your compliment and wishyou the Best of luck on your future travels and stays.Les Jee MgrSSHCV

4/10 – Matig

Jim

Positief: Personeel en service
Negatief: Netheid, comfort kamer
The room had a really bad smell. The room also has a weird layout. The price was decent, but I guess you get what you pay for. Breakfast is a boxed apple pie and boxes of cereal.
1 nacht verbleven in oktober 2023
Reactie van Les op 18 okt 2023
On behalf of the SureStay Hotel Castro Valley by Best Western. Management and Staff would like to apologize for your past stay with us. We took care of the issues you mention but the breakfast items these change often.I would like to mention if you have an issues with any hotels in the future tell the front desk so they can fix it. Best of luck in your future travels Les Jee MgrSSHCV

8/10 – Goed

Jennifer

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice stay!
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Blanca

1 nacht verbleven in september 2023

8/10 – Goed

richard

Carpet needs a good washing.
2 nachten verbleven in oktober 2023
Reactie van Les op 4 okt 2023
Hello Richard, funny you should mention that? our bi annualdeep cleaning on all of the rooms started on 10/1/2023 and they are just finishing room 203 your room that you stayed in will be deep cleaned by the end of the week. We hope to see you again in the future.Best WishesLes JeeMgr

10/10 – Uitstekend

Rosalind

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Les op 4 okt 2023
Thank you for staying with us, feel free to let us know what you think we can do to make it better.SureStay Management & Staff

10/10 – Uitstekend

Kenneth

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I tried to check in at about 1:30 and the young woman told me I had to come back at 3:00. I wasn't expecting to get access to the room, I just wanted to check in so I wouldn't have to do it later. I think she just didn't want to deal with it and she knew she would be off shift by then. I had to make a special trip back at 3 and the older gentleman there checked me in and was very helpful. I later found out that other people were able to check in before three so that was a little disappointing. Other than that the hotel was great. Very clean.
1 nacht verbleven in september 2023

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Les Jee op 21 sep 2023
On behalf of the motel / Hotel i apologize for your stay and if you have a moment maybe you can comment onwhat made your stay unworthy? We hope to hear fromyou. Regards Les Jee Mgr

8/10 – Goed

Brian

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was fine.
3 nachten verbleven in september 2023
Reactie van Les op 21 sep 2023
Thank You Brian.Les Jee Mgr

8/10 – Goed

Olivia A

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Honest review
The room was well equipped with a larger fridge, microwave, small table, large bathroom counter. Bed was rather firm but I did sleep well. The pillows were descent too. Our neighbors were playing music, not too loud but it was tough to sleep, but at 11 it went quiet, no other noise. So we were super grateful.
1 nacht verbleven in september 2023

10/10 – Uitstekend

Esteban

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good size parking lot
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Heba

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in augustus 2023
Reactie van Les Jee op 4 okt 2023
Thank you for staying with us, feel free to let us know what you think we can do to make it better.SureStay Management & Staff

8/10 – Goed

Jason

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023
Reactie van Les Jee op 4 okt 2023
Thank you for staying with us, feel free to let us know what you think we can do to make it better.SureStay Management & Staff

8/10 – Goed

Anthony

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2023
Reactie van Les Jee op 4 okt 2023
Thank you for staying with us, feel free to let us know what you think we can do to make it better.SureStay Management & Staff

10/10 – Uitstekend

Robert

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean room in a pinch!
Had a household emergency and family needed a room for the night. Came in late (after 10pm) and the night clerk was very friendly and helpful. He was able to give us nice room, quickly. Room was very spacious and clean. Enjoyed coffee and breakfast snacks the next morning. Overall, a pleasant experience.
1 nacht verbleven in augustus 2023
Reactie van Les op 4 okt 2023
Thank you for staying with us, Hope to see you again in the future.SureStay Management & Staff

8/10 – Goed

Tracy

1 nacht verbleven in augustus 2023
Reactie van Les Jee op 4 okt 2023
Thank you for staying with us, feel free to let us know what you think we can do to make it better.SureStay Management & Staff

2/10 – Ontzettend slecht

Abdalla

Negatief: Staat van de accommodatie en faciliteiten
It’s a bad area Old building
2 nachten verbleven in juli 2023
Reactie van Les, Jee. Mgr. op 29 jul 2023
I'm a sorry to hear that your stay with us was unpleasant. and hope that you may have a much better time on therest of your trip?MGR

8/10 – Goed

james

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was near where I had to go and there where restaurants and stores nearby
2 nachten verbleven in juli 2023

10/10 – Uitstekend

Hang

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in juli 2023

6/10 – Redelijk

Vilma, San Bernardino

Negatief: Personeel en service
The front desk clerk said Expedia didn’t send them my booking so I waited 15 minutes looking for my booking - means Expedia is not good
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Harett and Carlito

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
accessible.
3 nachten verbleven in juni 2023
Reactie van Ashley op 21 aug 2023
Thank you for staying at the Sure Stay Hotel in Castro Valley Blvd. We are happy that we had made your stay a pleasant one and we hope we have met your standards. Hope you come again soon, until then have a great day!!

10/10 – Uitstekend

Edelma

1 nacht verbleven in juni 2023

10/10 – Uitstekend

Jannette

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2023

8/10 – Goed

Jim

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A basic hotel at a reasonable price. Large grocery store across street. Plus a few small restaurants. Nothing else within walking distance.
1 nacht verbleven in mei 2023

8/10 – Goed

Wayne

Reisde met partner
Positief: Personeel en service
IT WAS OK.
3 nachten verbleven in mei 2023
Reactie van Les, Jee. Mgr. op 23 mei 2023
THANK YOU

8/10 – Goed

Edelma

1 nacht verbleven in mei 2023

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Unsure Stay
Check in was easy and the clerk was very friendly and accommodating. However, the room although clean has a very "old and stale odor" and the carpet was in need of replacement. After when has went out to pick up food and returned, we found the bathroom floor has water on the floor from a leak underneath the sink. This was about 9pm in the evening. When I placed a call to the front desk about the leak, I was told to place the waste basket underneath and a repair person would come in the morning. When I insisted that someone take a look that night, a gentleman came with a bucket and towel, dried the floor and placed the bucket under for drips. Informed me that it appeared that the washer was loose and in need of replacement. Since we were there for only one night, it would be repaired after our 11am check-out. We were not offered another room even though there were other rooms available. The continental breakfast was placed in the lobby on a counter and it was ok but we needed to take back to our room as there was no place to sat and eat there. There was a small shopping area across the street that had various stores and eateries that were convenient to the hotel. We went to the Safeway Store there to buy toilet paper as there was a half roll left in the bathroom for three people with no spare roll and the housekeepers had left the the evening. I would rate this hotel a 4/10 for the price we paid for the one night.
1 nacht verbleven in mei 2023

2/10 – Ontzettend slecht

Grace Hyeryung

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Posting picture and real are different. It was dirty and unsafe. The carpet was dirty, the wall had a bad smell, and the air conditioner was too dusty to turn on. The interior was also old, so it had a creepy atmosphere. Not worth the $184
1 nacht verbleven in april 2023
Reactie van Les, Jee. Mgr. op 11 apr 2023
We apologize for your stay this past week end and understand how you feel, We are starting our quarterly deep room cleaning which takes care of the above mentioned issues, we wish you the best in your Hotel stays and maybe consider trying us again in the future.

10/10 – Uitstekend

LaShonda

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in maart 2023
Reactie van Les, Jee. Mgr. op 11 apr 2023
Thank you Hope to see you in the future.

8/10 – Goed

MELVYN

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very quiet place and close to grocery stores and restaurants.
1 nacht verbleven in maart 2023
Reactie van Sure Stay Hotel Castro Valley op 31 mrt 2023
Thank you for staying at the Sure Stay Hotel in Castro Valley. We are glad you enjoyed your stay and we hope we see you again!

10/10 – Uitstekend

GWENITA

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly Receptionist, Safe, and Clean.
1 nacht verbleven in maart 2023
Reactie van Les, Jee. Mgr. op 11 apr 2023
Thank you very much.We hope to be of service to you in the future.

8/10 – Goed

Jaswinder

1 nacht verbleven in maart 2023