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Beoordelingen van Homewood Suites by Hilton Ocala at Heath Brook

3 out of 5
Homewood Suites by Hilton Ocala at Heath Brook
4610 Sw 49th Road, Ocala, FL

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 627 van 922 beoordelingen" "
Gastenscore: 8 - Goed. 208 van 922 beoordelingen" "
Gastenscore: 6 - Redelijk. 47 van 922 beoordelingen" "
Gastenscore: 4 - Matig. 21 van 922 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 19 van 922 beoordelingen" "

9,4/10

Netheid

9,2/10

Personeel en service

8,6/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
top hotel
geweldig hotel prima gelegen als je op doorreis bent. Grote kamers, ontbijt service. Tip: ga eten bij Bonefish restaurant achter Wallgreens. Top steacks.

8/10 – Goed

Roger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice property, was a long walk to our room being a large hotel
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Sergio, Hialeah Gardens

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent
2 nachten verbleven in april 2024

8/10 – Goed

Marvina

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, quite, good location plenty of shaded parking. The room was in good order, and clean. Staff was very friendly and helpful. We were able to check in a tad early which was really nice. They had a nice hot breakfast every morning. Pool and spa were clean.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Sherrie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in april 2024

8/10 – Goed

jose, wellington

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
2 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

sue

Reisde met partner
Uncomfortable furniture in room, outdated decor. No coffee cups at breakfast, no coffee in coffeemaker. Employee had to be asked to refill
1 nacht verbleven in februari 2024

10/10 – Uitstekend

June, Avon

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice, clean property with comfy and spacious rooms and a hearty breakfast!
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent Place to Stay
Loved that it was on HWY 200 but off the beaten path a bit because it was nice and quiet. Was pleasantly surprised by the full kitchen and pull out and even happier that it was a walk across the street from Dillard's department store!! OMG. The staff was nice and very friendly.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Shirley

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Shirley
The room was a little dated but clean
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Jodi

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Kenneth

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place to stay in Ocala
This is our second time staying at this hotel. The service is great. The rooms are consistently well cleaned. It's a very comfortable stay
1 nacht verbleven in januari 2024

6/10 – Redelijk

Hamaun

1 nacht verbleven in december 2023
Reactie van RS op 3 jan 2024
Thank you for sharing a rate on you experience at our hotel. This is greatly appeciated.

10/10 – Uitstekend

Linda

1 nacht verbleven in december 2023
Reactie van RS op 3 jan 2024
It's awesome to hear from you!We are happy to see you had a great stay.We look forward to seeing you again

10/10 – Uitstekend

Kelly

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved this hotel! Staff friendly and helpful. Room was nice and quiet, The staff at breakfast gave us fresh hot muffins right out of the oven. Coffee was flavorful. Lots of shops and restaurants nearby!😁
1 nacht verbleven in november 2023
Reactie van r op 3 jan 2024
Great to see that you had a fantastic time at our hotel. We whole heartedly appreciate the feedback and we look forward to seeing you again

6/10 – Redelijk

Susan

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The room was great but the breakfast was not. Food was cold and options not very good. Didn’t have orange juice and with coffee not a choice of creamers or Splenda. Staff was more interested in talking to each other than the customers.
2 nachten verbleven in november 2023
Reactie van RS op 24 nov 2023
Dear SusanThank you for your feedback! We truly appreciate you sharing your experience and we are looking into what you describe. We do have several options of sweeteners such as Equal, Sweet & Low and Splenda. As well as different options of Juices throughout the week. Our aim is to provide the best experience to anyone who visits us.We look forward to having another opportunity to make amends and deliver an unforgettable experience to you.

10/10 – Uitstekend

Samuel, Callahan

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was great with all the amenities to actually live there. It was clean and well kept. Full size fridge too. I would defiantly stay here again.
2 nachten verbleven in november 2023

10/10 – Uitstekend

Christopher

1 nacht verbleven in november 2023
Reactie van RS op 3 jan 2024
Thank you for the great rating. We appreciate your feedback and we can't wait to welcome you again soon.

10/10 – Uitstekend

Leisha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023

6/10 – Redelijk

Grisel

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
The shower did not have warm/hot water at night but in the morning it did. We reported it and they offered to move us to another room but we had just unpacked and two of us took cold showers and were in our pajamas and decided since it was only a one night stand we chose not to move to another room. My boyfriend took a shower in the morning and the shower did have warm/hot water.
1 nacht verbleven in november 2023
Reactie van RS op 3 jan 2024
Thank you for sharing your experience on your stay at our hotel. We apologize for the inconvenience your first night but happy to see the problem was resolved. Thank you for staying with us and we look forward to doing business with you again soon.

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice stay
1 nacht verbleven in oktober 2023

6/10 – Redelijk

Bryan

Positief: Netheid, personeel en service
All was good except hot tub was not working. This was the main reason I stayed at this hotel. Long day and was looking forward to relaxing. Had to settle for TV. No options for Netflix with TV either
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

James

1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Chris

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023

10/10 – Uitstekend

Diane

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Best Hotel on 200
Second time this year we stayed at this hotel. My husband raved about it the first time. Love the space and full kitchen. Issue with shower head and the problem was resolved quickly. This is our go to hotel in Ocala. The staff there fantastic. Also utilized laundry and pool. Best hotel on 200.
4 nachten verbleven in augustus 2023

10/10 – Uitstekend

Kenneth

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in juli 2023

10/10 – Uitstekend

Jorge

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
the people we are very nice
1 nacht verbleven in juli 2023

8/10 – Goed

tresa

Reisde met familie
Positief: Personeel en service, comfort kamer
Grounds condition
The beds are very comfortable. Our room was clean. However, the shower and shower doors were full of mold and mildew. I suggested to the registration staff if housekeeping would simply use a bleach water solution at least once a month on every shower most of this issue could be eliminated. All the staff was helpful and friendly. Someone from corporate needs to visit this location and look at the grounds. Grass in most areas has not been cut, the shrubbery is in terrible shape with some dead and filled with weeds. It is not a pleasant view when entering or walking around the grounds. Some of the staff was actually outside trying to weed some areas!!!!!
3 nachten verbleven in juli 2023

10/10 – Uitstekend

Jo

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2023

6/10 – Redelijk

Robert

4 nachten verbleven in mei 2023

10/10 – Uitstekend

Sherri

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly, helpful staff. More TV channel options would have been nice. But room was clean and met my needs. Very pleased with my stay here.
3 nachten verbleven in mei 2023

10/10 – Uitstekend

Steve

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place to stay. Enjoyed it. Noticed the lock/handle on the room's door needs some fix-up. Also, the closet door was off of its rails. Other than that, I enjoyed my stay.
2 nachten verbleven in mei 2023

10/10 – Uitstekend

JAE KWON, washington twp

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
nice breakfast and very kind staffs
2 nachten verbleven in mei 2023

10/10 – Uitstekend

Edwige

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location ,friendly and knowledgeable staff
1 nacht verbleven in mei 2023

10/10 – Uitstekend

KEITH

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Arrived early, was worried we wouldn't be allowed to check in, but the receptionist assured us our room was ready. She even provided us with a list of restaurants she recommended for the area. All the staff were very friendly. Would definitely stay here again on our return trip.
1 nacht verbleven in april 2023

2/10 – Ontzettend slecht

Lisa

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten
Don't believe the Reviews- It's a 7 at best.
I have no idea why this hotel has a ranking over 7. Pool & hot tub were disgusting- hadn't been cleaned or maintained in a while. Rooms were VERY outdated. Sheets had a blood stain on them. Shower was barely a trickle. Breakfast was high carb and little else & looked gross. As a Hilton member, I don't think this Hotel meets Hilton standards AT ALL. Would not recommend or stay here again.
1 nacht verbleven in januari 2023

10/10 – Uitstekend

Hector

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The lady at the front desk was very nice. She explained everything thoroughly. Breakfast was good. Room condition was excellent.

8/10 – Goed

Adam

Reisde met familie
Positief: Comfort kamer
Overall a Good Place to Stay but Needs Updating
I don't like the new trend that started after the COVID pandemic where hotels no longer service your rooms during your stay. One of the best features of staying at a hotel is coming back to a cleaned and straightened-up room at the end of the day with fresh towels and empty trash bins. This may not be distinct to this hotel, but it is disappointing. As far as this hotel is concerned, the Pros are: 1. It is very well located with plenty of restaurants and shopping in the area. That is a huge plus. It even has Tesla Superchargers about a block away. 2. The staff is friendly and helpful. 3. The water pressure is good. I can't overstate the impotance of this in my personal preferences for a good hotel. Cons: 1. The furniture, fixtures, and equipment are worn and outdated and the hotel needs a refresh. The sofa in my room was old, worn, and stained and I sank into one of the cushions to the point where it was uncomfortable to sit and I could feel the springs underneath. 2. The shower had a curtain instead of a door. We all know the issue when curtains suck-in during a shower. 3. The carpet in the room and hallways also seemed a bit worn but not as bad as the furniture in the room. Don't get me wrong, the hotel wasn't "nasty," it just needs to be refreshed. Overall, it was a pleasant stay and once they refresh this hotel it will be a completely positive review from my perspective.
3 nachten verbleven in januari 2023

8/10 – Goed

Stephen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2023

6/10 – Redelijk

JOHN, Clayton

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten

2/10 – Ontzettend slecht

Madelaine Mimsy

10/10 – Uitstekend

Mark

1 nacht verbleven in september 2022

8/10 – Goed

PERRY

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in september 2022

10/10 – Uitstekend

Alex

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in september 2022

8/10 – Goed

Thomas

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2022

10/10 – Uitstekend

Peter

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very friendly staff. Very clean rooms. Great location.
5 nachten verbleven in augustus 2022

8/10 – Goed

Francisco, Caguas

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location
4 nachten verbleven in augustus 2022

10/10 – Uitstekend

FAUSTO, HIALEAH

1 nacht verbleven in augustus 2022