Exterieur

Beoordelingen van Hilton Ocean City Oceanfront Suites

4 out of 5
Hilton Ocean City Oceanfront Suites
3200 N Baltimore Ave, Ocean City, MD

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 851 van 1276 beoordelingen" "
Gastenscore: 8 - Goed. 261 van 1276 beoordelingen" "
Gastenscore: 6 - Redelijk. 68 van 1276 beoordelingen" "
Gastenscore: 4 - Matig. 41 van 1276 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 55 van 1276 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,8/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

chen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed on 10h floor and everything seems updated. Kids love it.
2 nachten verbleven in maart 2024
Reactie van Front Desk Manager op 2 mei 2024
Dear Chen, We are thrilled you and your family enjoyed your stay at Hilton Ocean City Oceanfront Suites. It's fantastic to read that you appreciated the modern updates on the 10th floor and that the kids had a great time. We look forward to welcoming you back for more memorable experiences by the ocean.Logan Clark - Front Desk Manager

10/10 – Uitstekend

Jacqueline

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Front Desk Manager op 30 apr 2024
Dear Jacqueline, We appreciate you taking the time to leave your generous rating regarding your recent visit to Hilton Ocean City Oceanfront Suites. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Logan Clark - Front Desk Manager

10/10 – Uitstekend

robert, north east

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved staying here.
7 nachten verbleven in april 2024
Reactie van Front Desk Manager op 28 apr 2024
Dear Robert, We are very pleased that you thoroughly enjoyed your stay at Hilton Ocean City Oceanfront Suites. We want to be a true home away from home for travelers, so our highest priority is to make sure every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to welcome you back soon for another enjoyable stay.Logan Clark - Front Desk Manager

2/10 – Ontzettend slecht

Valerie

Reisde met een groep
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
this place was absolutely disgusting. The sink had backed up and was full residue from what could only be described as sewage water. Carpet was torn up. Sheets were stained. A nightmare. I checked out early and lost my money.
2 nachten verbleven in april 2024
Reactie van Front Desk Manager op 28 apr 2024
Dear Valerie, Thank you for reviewing our hotel. Our top priority is to provide our guests with clean and well-maintained rooms. We understand that on this occasion, we failed to deliver on that promise. We appreciate you bringing this to our attention. Your feedback is invaluable to us, and we will share this with our respective team members. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Logan Clark - Front Desk Manager

8/10 – Goed

Stephanie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, classy, quiet
1 nacht verbleven in april 2024
Reactie van Front Desk Manager op 28 apr 2024
Dear Stephanie, We are delighted to read about your stay and how much you enjoyed our beautiful property as well as its clean and quiet atmosphere! We work hard to deliver a great experience for all of our guests, and we very much appreciate you recognizing our efforts. Thank you for choosing Hilton Ocean City Oceanfront Suites. We hope to have the opportunity to welcome you again for a future stay.Logan Clark - Front Desk Manager

10/10 – Uitstekend

Sherise

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Front Desk Manager op 24 apr 2024
Dear Sherise, It is rewarding to know you loved your stay! All of us here at Hilton Ocean City Oceanfront Suites look forward to making many more great memories with you. Thank you for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area.Logan Clark - Front Desk Manager

10/10 – Uitstekend

Sheila

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a fabulous time! We stayed in a one bedroom suite. It was perfect. The sitting area was of a good size. I could watch TV without disturbing my husband. The kitchen was like new. It had full size appliances and was stocked with any cooking essential I might need including dishes and a variety of glasses. There was a lot of counter space to prep a meal or snack.The bed was comfortable and had lots of pillows including two more in the closet with crisp clean sheets for the sofa. We had an ocean front balcony with a large round table and 4 good chairs. It was a real pleasure to stay here. We were able to walk to some really good restaurants and convenience stores. Breakfast at the hotel was delicious !!
3 nachten verbleven in april 2024
Reactie van Front Desk Manager op 23 apr 2024
Dear Sheila, Thank you for your excellent review of Hilton Ocean City Oceanfront Suites. We are delighted that you loved our clean, comfortable, and spacious room along with their amenities and could take advantage of our location! It is also wonderful to know that our food and amazing views made your visit memorable. We loved having you as our guest and we hope to see you in the near future.Logan Clark - Front Desk Manager

10/10 – Uitstekend

Meghan

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Had everything we needed, clean and spacious room!
1 nacht verbleven in april 2024
Reactie van Front Desk Manager op 22 apr 2024
Dear Meghan, Thank you for choosing Hilton Ocean City Oceanfront Suites and for sharing your wonderful comments with fellow travelers. We are delighted that you thoroughly enjoyed your stay, most notably our comfortable accommodations and many valued amenities. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Logan Clark - Front Desk Manager

10/10 – Uitstekend

Shilain

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful experience
1 nacht verbleven in april 2024
Reactie van Front Desk Manager op 22 apr 2024
Dear Shilain, Thank you for choosing Hilton Ocean City Oceanfront Suites and for this outstanding review. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate your great feedback and hope to have you as our guest again.Logan Clark - Front Desk Manager

10/10 – Uitstekend

AMR

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place
3 nachten verbleven in april 2024
Reactie van Front Desk Manager op 20 apr 2024
Dear AMR, Thank you for choosing Hilton Ocean City Oceanfront Suites and for your excellent review. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Logan Clark - Front Desk Manager

10/10 – Uitstekend

Yuri

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Best of Ocean City
1 nacht verbleven in april 2024
Reactie van Front Desk Manager op 18 apr 2024
Dear Yuri, We are thrilled you enjoyed your stay at Hilton Ocean City Oceanfront Suites. Your positive feedback is greatly appreciated. We strive to provide the best experience for our guests, and it's fantastic to hear we hit the mark for you. We look forward to welcoming you back for another wonderful stay soon.Logan Clark - Front Desk Manager

10/10 – Uitstekend

Leigh

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My mother, sisters, and I stayed in an oceanfront view at the Hilton Ocean City Suites, and we couldn’t have had a better time. The views were spectacular, the suite was large and clean, the location was very convenient, the staff were all very helpful and friendly, and the included breakfast was delicious. We spent so much time sitting on the balcony and relishing in the sound and sight of the ocean. Wonderful!
5 nachten verbleven in april 2024
Reactie van Front Desk Manager op 17 apr 2024
Dear Leigh, We are thrilled to read about your fantastic stay at Hilton Ocean City Oceanfront Suites. It's delightful that you and your family enjoyed the spectacular views, spacious and clean suite, convenient location, and friendly staff. We are glad the delicious breakfast added to your experience. Nothing beats relaxing on the balcony, soaking in the sights and sounds of the ocean. We look forward to welcoming you back for more wonderful moments.Logan Clark - Front Desk Manager

10/10 – Uitstekend

Jessica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Front Desk Manager op 17 apr 2024
Dear Jessica, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hilton Ocean City Oceanfront Suites. We look forward to your return and wish you all the best with your future travels.Logan Clark - Front Desk Manager

10/10 – Uitstekend

Mary

Positief: Staat van de accommodatie en faciliteiten
I love the suite and balcony
2 nachten verbleven in april 2024
Reactie van Front Desk Manager op 15 apr 2024
Dear Mary, We are thrilled to read that you love the suite and balcony at Hilton Ocean City Oceanfront Suites. Providing comfortable accommodations and stunning views is what we strive for. It's wonderful to know that you enjoyed your stay with us. Thank you for your kind words, and we hope to welcome you back for another memorable experience soon.Logan Clark - Front Desk Manager

8/10 – Goed

Patricia

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
We have stayed here before and feel safe.
2 nachten verbleven in april 2024
Reactie van Front Desk Manager op 15 apr 2024
Dear Patricia, It's fantastic to read that you feel safe during your stay at Hilton Ocean City Oceanfront Suites. Your comfort and security are top priorities for us, and we are glad to provide a reassuring environment for our guests. Thank you for choosing us once again, and we look forward to continuing to exceed your expectations on future visits.Logan Clark - Front Desk Manager

10/10 – Uitstekend

Nico

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great time this is my 3rd time at this hotel not only are the rooms nice the staff are fantastic
3 nachten verbleven in april 2024
Reactie van Front Desk Manager op 15 apr 2024
Dear Nico, We are thrilled to welcome you back to Hilton Ocean City Oceanfront Suites for the third time. It's wonderful to read that you continue to enjoy our lovely rooms and that our fantastic staff have made your stays memorable. Thank you for your loyalty, and we look forward to many more enjoyable experiences with you. Logan Clark - Front Desk Manager

10/10 – Uitstekend

Nimalka

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good
2 nachten verbleven in april 2024
Reactie van Front Desk Manager op 11 apr 2024
Dear Nimalka, We are thrilled to read you had a very good experience at Hilton Ocean City Oceanfront Suites. Your satisfaction is our top priority, and we are delighted that you enjoyed your stay with us. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another excellent stay.Logan Clark - Front Desk Manager

10/10 – Uitstekend

Richard

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Front Desk Manager op 12 apr 2024
Dear Richard, Thank you for the excellent rating! We always work hard to ensure a top-notch experience for all our guests, so it's terrific to see that you had such an enjoyable stay at Hilton Ocean City Oceanfront Suites. We'd love to host you again someday for yet another unforgettable visit.Logan Clark - Front Desk Manager

10/10 – Uitstekend

Colleen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Front Desk Manager op 12 apr 2024
Dear Colleen, Thank you for the outstanding rating! We are delighted that your time at Hilton Ocean City Oceanfront Suites was excellent. We look forward to your return soon so we can share another fantastic experience with you.Logan Clark - Front Desk Manager

8/10 – Goed

Janie

Stay was great, clean & wonderful view.
3 nachten verbleven in april 2024
Reactie van Front Desk Manager op 10 apr 2024
Dear Janie, We are thrilled to read that you had a great stay at Hilton Ocean City Oceanfront Suites. It's fantastic that you found the accommodations clean and enjoyed the wonderful views. We appreciate your positive feedback and hope to welcome you back for another enjoyable experience soon.Logan Clark - Front Desk Manager

10/10 – Uitstekend

Charisse

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Front Desk Manager op 8 apr 2024
Dear Charisse, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Hilton Ocean City Oceanfront Suites.Logan Clark - Front Desk Manager

10/10 – Uitstekend

Erik

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Front Desk Manager op 8 apr 2024
Dear Erik, We are thrilled you had an excellent stay at Hilton Ocean City Oceanfront Suites, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Logan Clark - Front Desk Manager

10/10 – Uitstekend

Meagan, Clinton

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great time for the kida
3 nachten verbleven in april 2024
Reactie van Front Desk Manager op 5 apr 2024
Dear Meagan, We are delighted that you had a fantastic time at the Hilton Ocean City Oceanfront Suite. Providing memorable experiences for families is what we strive for. Thank you for sharing your positive feedback, and we can't wait to welcome you back for more enjoyable moments by the ocean.Logan Clark - Front Desk Manager

10/10 – Uitstekend

ashley

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked that they provide a full kitchen and seperate living room area.
3 nachten verbleven in maart 2024
Reactie van Front Desk Manager op 2 apr 2024
Dear Ashley, We are thrilled to read that you enjoyed the amenities at Hilton Ocean City Oceanfront Suites, including the full kitchen and separate living room area. Providing comfort and convenience for our guests is our top priority, and we are delighted that you found these features to enhance your stay. We look forward to welcoming you back for another wonderful experience.Logan Clark - Front Desk Manager

8/10 – Goed

Anubhav

Positief: Netheid
2 nachten verbleven in maart 2024
Reactie van Front Desk Manager op 3 apr 2024
Dear Anubhav, Thank you for choosing to stay with us and for leaving your rating. We are delighted to know that you had a great experience here at Hilton Ocean City Oceanfront Suites. We look forward to welcoming you back on your next visit.Logan Clark - Front Desk Manager

10/10 – Uitstekend

Shyrl

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The food at the restaurant in the hotel was excellent.
3 nachten verbleven in maart 2024
Reactie van Front Desk Manager op 2 apr 2024
Dear Shyrl, We are delighted to read that you enjoyed the excellent dining experience at Hilton Ocean City Oceanfront Suites. Thank you for sharing your positive feedback. We strive to provide delicious and memorable culinary experiences for our guests, and we are thrilled that we succeeded during your visit. We look forward to welcoming you back for more delightful meals in the future.Logan Clark - Front Desk Manager

10/10 – Uitstekend

Clair

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved our suite. Only sad about indoor pool being closed
1 nacht verbleven in maart 2024
Reactie van Front Desk Manager op 1 apr 2024
Dear Clair, We are thrilled you loved your suite at Hilton Ocean City Oceanfront Suites. We understand the disappointment about the indoor pool closure. Rest assured, we are constantly working to enhance guest experiences. We hope you still enjoyed other amenities during your stay. Thank you for your feedback, and we look forward to welcoming you back for more memorable moments.Logan Clark - Front Desk Manager

8/10 – Goed

Niki

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No one came to clean our room or give us towels
2 nachten verbleven in maart 2024
Reactie van Front Desk Manager op 1 apr 2024
Dear Niki, We apologize for any inconvenience you experienced during your stay. We strive to ensure all guests have a comfortable experience. Please know that we will address your concerns with our team. Your feedback is appreciated as it helps us improve our services. We hope you will give us another chance to provide you with the exceptional hospitality we are known for. Thank you again for your review. We hope to see you soon.Logan Clark - Front Desk Manager

6/10 – Redelijk

Vinh

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Front Desk Manager op 1 apr 2024
Dear Vinh, We hope you loved many aspects of our hotel, and we appreciate you sharing your rating. We are disappointed that we may not have lived up to all of your expectations, and we are grateful for your feedback. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Logan Clark - Front Desk Manager

10/10 – Uitstekend

Stacey L.

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Clean. Loved the full kitchen and beautiful view of the ocean.
3 nachten verbleven in maart 2024
Reactie van Front Desk Manager op 30 mrt 2024
Dear Stacey L, We are delighted you enjoyed your stay at Hilton Ocean City Oceanfront Suites! It's wonderful to read you found the accommodations clean and appreciated the full kitchen amenities. The breathtaking ocean view adds that extra touch of relaxation. Thank you for sharing your experience, and we look forward to welcoming you back for another memorable stay.Logan Clark - Front Desk Manager

10/10 – Uitstekend

Sean

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Front Desk Manager op 29 mrt 2024
Dear Sean, Thank you for your outstanding rating. We are glad that we exceeded your expectations and that you loved your visit to our hotel. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to Hilton Ocean City Oceanfront Suites.Logan Clark - Front Desk Manager

10/10 – Uitstekend

LaVonya

Reisde met familie
Positief: Netheid, voorzieningen
Easy check-in and check-out. Oceanfront.
2 nachten verbleven in maart 2024
Reactie van Front Desk Manager op 28 mrt 2024
Dear LaVonya, Thank you for sharing your positive experience at Hilton Ocean City Oceanfront Suites! We're delighted to hear that you found our check-in and check-out process easy and convenient. Our oceanfront location adds to the charm of your stay. We appreciate your feedback and hope to welcome you back for another memorable visit soon!Logan Clark - Front Desk Manager

10/10 – Uitstekend

Amalia

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good
2 nachten verbleven in maart 2024
Reactie van Front Desk Manager op 25 mrt 2024
Dear Amalia, Thank you for the excellent rating and your generous comments! We strive to deliver fresh, comfortable accommodations and outstanding service to every guest, and we appreciate you recognizing our efforts. It was a pleasure hosting your visit to Ocean City, and we hope we continue to be your hotel of choice whenever you return to the area.Logan Clark - Front Desk Manager

8/10 – Goed

Destiny

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is very nice, and the room was exactly what my family needed. The only complaint I have is that there were little ant like bugs in the room. There weren't tons, but enough that it was a nuisance.
2 nachten verbleven in maart 2024
Reactie van Front Office Manager op 25 mrt 2024
Dear Destiny, Thank you for sharing all aspects of your stay with us. We appreciate knowing your overall stay was pleasant and you liked our beautiful property and the room. But we want to apologize for the oversight of cleanliness you encountered. Our houskeeping team will address this, and we would love another opportunity to ensure your next stay is perfect. We look forward to seeing you again whenever you are in Ocean City.Logan Clark - Front Desk Manager

10/10 – Uitstekend

Henry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Front Desk Manager op 25 mrt 2024
Dear Henry, It is wonderful to know you enjoyed everything about your time at Hilton Ocean City Oceanfront Suites and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We appreciate your kind rating, and we hope you will be able to stay with us again soon.Logan Clark - Front Desk Manager

10/10 – Uitstekend

David, Edgewater

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Heated pool very nice and the restaurant, was excellent.
3 nachten verbleven in maart 2024
Reactie van Front Desk Manager op 23 mrt 2024
Dear David, Thank you for sharing your wonderful experience at Hilton Ocean City Oceanfront Suites! We're delighted to hear that you enjoyed our heated pool and our restaurant. Your satisfaction is our priority, and we can't wait to welcome you back for another memorable stay!Logan Clark - Front Desk Manager

10/10 – Uitstekend

Mark, WAYNESBURG

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Front Desk Manager op 24 mrt 2024
Dear Mark, We are thrilled you had an excellent stay at Hilton Ocean City Oceanfront Suites, and we appreciate the fantastic rating. It was our pleasure having you as our guest, and we look forward to seeing you on your next visit to the area.Logan Clark - Front Desk Manager

8/10 – Goed

Slate Hill

Positief: Staat van de accommodatie en faciliteiten
A Hi sweetie how are you doing? My baby Baby am p Lare you doing ?
1 nacht verbleven in maart 2024
Reactie van Front Desk Manager op 23 mrt 2024
Dear Guest, Thank you for sharing your feedback. We hope you enjoyed your overall stay. We appreciate you choosing our hotel and hope you will allow us another opportunity to accommodate you whenever your travels bring you to our area.Logan Clark - Front Desk Manager

10/10 – Uitstekend

Edwin

Reisde met familie
Would’ve been great if the room didn’t smell like pee it was a big wet spot in my room and i had to clean up myself didn’t call because it was later when we checked in and my kids was tired
1 nacht verbleven in maart 2024
Reactie van Front Desk Manager op 11 mrt 2024
Dear Edwin, Thank you for being our guest at the hotel. Your comfort is our priority, and we regret any discomfort you experience. Rest assured, we have addressed this matter with our housekeeping team to ensure it doesn't recur. We enjoyed having you as our guest, and we hope to see you again. Logan Clark - Front Desk Manager

10/10 – Uitstekend

Victoria

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful stay
Reactie van Front Desk Manager op 11 mrt 2024
Dear Victoria, We are very glad you had a great experience at our hotel. We love what we do, but it is always nice to be recognized for a job well done! We will share your compliments with our staff, and we hope to have the honor of hosting you again soon here at Hilton Ocean City Oceanfront Suites.Logan Clark - Front Desk Manager

10/10 – Uitstekend

JEANNIE, LANHAM

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Front Desk Manager op 11 mrt 2024
Dear JEANNIE, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting Maryland. It was our pleasure accommodating you. We hope you will make Hilton Ocean City Oceanfront Suites your home away from home whenever your travels bring you to our area.Logan Clark - Front Desk Manager

6/10 – Redelijk

Becky

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Not sure where the disconnect was between Expedia & Hilton but apparently the room pictures we were shown on Expedia were clearly not the 720 sq ft spacious room with endless window views of the ocean and separate shower as purchased in March 2024 (2 queen oceanfront). Front desk evening “supervisor" was adamant that we got what we paid for as she repeatedly pointed out on her printout that we were put in a 2 queen oceanfront as contracted and could not modify it as we booked with Expedia. With phone in hand we showed her the photos from Expedia site and she said that was a corner room shown and basically "too bad, so sad" attitude she could not "modify". I quickly pointed out that it was not a modification but what we drove 9 hours here for was the great room for a weekend of luxury. This young person is clearly not a seasoned Hilton supervisor as she does not have the training nor the temperament for this level of service. So shame on Hilton. The room was clearly less than 720 sq feet; entering into a dark boxed living room with no windows, small galley kitchen; bathroom with NO SHOWER head except for a rainfall shower in the tub, that sported sides of 2 1/2 feet tall; on the side of this tub the handrail was tucked between the backside of the toilet and the tub, leaving about a 8" space to sandwich yourself in. Not kidding anyone over 55, or short is looking at a huge liability trying to enter into this tub; and water sprinkling on top of your head is not a shower.
2 nachten verbleven in maart 2024
Reactie van Front Desk Manager op 8 mrt 2024
Dear Becky, Thank you for being our guest and taking the time to share your detailed review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. Please accept our apologies for not meeting your expectations regarding the room you requested. We have also shared your feedback with the appropriate individuals to prevent the challenges you experienced in resolving the issues. We are committed to providing a comfortable stay with exceptional service and hope to have an opportunity to better your experience whenever your travels bring you back to the area. Logan Clark - Front Desk Manager

10/10 – Uitstekend

Damon, Sayreville

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
View from our 10th floor corner suite was fantastic. Solid food options in walking distance. Indoor pool is a plus in the off-season. Could have some more options for grab and go other than the coffee cart, but that’s just nit picking. Wife and I had a great weekend.
3 nachten verbleven in maart 2024
Reactie van Front Desk Manager op 5 mrt 2024
Dear Damon, Thank you for the excellent review of Hilton Ocean City Oceanfront Suites. We are pleased to know how much you enjoyed our fantastic view. We work hard to deliver a great experience for all of our guests, and we very much appreciate you recognizing our efforts. We appreciate your feedback and look forward to hosting you again at the hotel. Logan Clark - Front Desk Manager

10/10 – Uitstekend

Greg

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Front Desk Manager op 5 mrt 2024
Dear Greg, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at Hilton Ocean City Oceanfront Suites and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Logan Clark - Front Desk Manager

10/10 – Uitstekend

Christopher

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great room, awesome views
2 nachten verbleven in maart 2024
Reactie van Front Desk Manager op 5 mrt 2024
Dear Christopher, Please accept our gratitude for taking the time to review your stay at Hilton Ocean City Oceanfront Suites. We were delighted to learn how much you enjoyed your guest room and that you slept well during your visit. As you stated, our hotel provides our guests with amazing views, and we are delighted this was the highlight of your visit.Logan Clark - Front Desk Manager

10/10 – Uitstekend

Denis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Stuff was really nice.
1 nacht verbleven in maart 2024
Reactie van Front Desk Manager op 5 mrt 2024
Dear Denis, Thank you for choosing Hilton Ocean City Oceanfront Suites. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Logan Clark - Front Desk Manager

8/10 – Goed

Darshanie, South Richmond Hill

2 nachten verbleven in februari 2024
Reactie van Front Desk Manager op 23 mrt 2024
Dear Darshanie, We are thrilled you had an excellent stay at Hilton Ocean City Oceanfront Suites, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Logan Clark - Front Desk Manager

10/10 – Uitstekend

James

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great ocean views and eggs Benedict for breakfast.
2 nachten verbleven in februari 2024
Reactie van Front Desk Manager op 2 mrt 2024
Dear James, Thank you for being our guest at Hilton Ocean City Oceanfront Suites. We are thrilled that you loved our delicious breakfast and that the breathtaking views helped to energize your stay. We will certainly share your generous compliments regarding our thoughtful hospitality with our entire staff. It was a pleasure hosting you, and we hope you will choose to stay with us again the next time you visit the area.Logan Clark - Front Desk Manager

2/10 – Ontzettend slecht

Victor

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service
Room Service terrible, found kids dirty socks between sheets in the morning, so I'm guessing they don't replace dirty sheets between stays. Disgusting.
2 nachten verbleven in februari 2024
Reactie van Front Desk Manager op 26 feb 2024
Dear Victor, We are deeply sorry for the unpleasant experience you had during your stay. Your feedback about the room service and the cleanliness issue is concerning, and we sincerely apologize for any inconvenience caused. Please be assured that we take this matter seriously, and we will address it with our housekeeping team to ensure such oversights are rectified. Your comfort is our top priority, and we appreciate your patience. Should you consider returning, we are committed to providing you with a much-improved experience.Logan Clark - Front Desk Manager

2/10 – Ontzettend slecht

Rob

6 nachten verbleven in februari 2024
Reactie van Front Desk Manager op 23 feb 2024
Dear Rob, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Logan Clark - Front Desk Manager