6/10
You arrive on time after 3pm to still have to wait 2 hrs to get your room keys after traveling all day. Mind you we stood in a long line to check in to still wait. We took our own bags up cause when the room was ready there was hardly any staff up front.Then your room is not cleaned well. The linens and towels smelled like mildew. It was hard to get clean wash clothes .we just brought some. We asked several times but kept getting towels.the food is not good. We all had the runs everyday. We kept looking for local food to eat but was taken to the cruise line Margaritaville where JamIndian restaurant was nasty and service was terrible.We stayed at the RIU in Negril before and the resort was very clean and food was pretty good with variety. The staff in Negril was amazing. The staff in RIU Ocho Rios some staff was helpful at times but more than a few had a nonchalant rude attitude. Regardless we still tipped good because it could be the corporation that creating the poor morale amongst the staff. Again in Negril everyone is so welcoming and we have stayed at several resorts in Negril.. they are just welcoming and nice there.This was a bigger RIU so I felt like they did the very bare minimum on food and hotel accommodations. The drinks and entertainment was better for a family that has older kids. If they fix the food/room accommodations/ check in process this would be a great place for family. They need up to date computers and technology to check in and out.
Mikel
5 nachten verbleven in juli 2025
