Aan het strand, wit zand
Beschikbaarheid controleren

Beoordelingen van SandCastles Deluxe Beach Resort

3.5 out of 5
SandCastles Deluxe Beach Resort
1 Main St, Ocho Rios, St. Anns

Beoordelingen

6,8
Gastenscore: 10 - Uitstekend. 15 van 80 beoordelingen" "
Gastenscore: 8 - Goed. 31 van 80 beoordelingen" "
Gastenscore: 6 - Redelijk. 16 van 80 beoordelingen" "
Gastenscore: 4 - Matig. 4 van 80 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 14 van 80 beoordelingen" "

7,0/10

Netheid

6,8/10

Personeel en service

6,6/10

Voorzieningen

6,8/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Fergal

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
The accommodation is good value for money, in my opinion. Rooms are clean and adequate for a holiday stay. Swimming pool on the premises, well tended, and the beach a 5-minute walk away. Access to the beach is included, armband available at reception. The level of communication with the owner prior to arrival was exceptional.
10 nachten verbleven in januari 2024
Reactie van Sand op 7 feb 2024
Thank you for your review

10/10 – Uitstekend

Sonia, Québec

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Just added toaster in the kitchenette :-) I would not hesitate to come back soon come
8 nachten verbleven in februari 2024
Reactie van Sand op 14 mrt 2024
thank you for your review we will add

6/10 – Redelijk

Conrad

Positief: Netheid
Privatvermietung im Hotel
Zugang nur mit Einstiegscode, nicht Hotel, sondern Privatvermueter. Erst kein warmes Wasser, wurde reguliert, Ameisen, Kakerlake, Moskitos beim Reinkommen, extrem schlecht isolierte Fenster, nicht dicht, vollkommen veraltet, durch Wasser kaputte Türen, Verntilator eiert, nicht zu benutzen, kein Shampoo bei vermeintlich 3 Sternen, mieses Personal. Strandanlage super, aber Kosten für Liegen und Sonnenschirm 10€.
3 nachten verbleven in december 2023
Reactie van Sand op 7 feb 2024
thank you for your review

8/10 – Goed

MarciaL

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Felt safe and it is close to the beach
5 nachten verbleven in november 2023
Reactie van Sand op 30 nov 2023
Thank you for your review.

6/10 – Redelijk

Kimberlyn

5 nachten verbleven in november 2023
Reactie van Sand op 7 feb 2024
thank you for your review

8/10 – Goed

Deonese

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The easy check in and out. The location close to all authentic restaurants and tours, the grounds staff, bartenders and bar chef was forever cheerful and helpful. I did not like the fact that access to the beach was soo restricted. I am usually a 6am sunrise on the beach person, 8/8:30 beach access was a no. Also had an univited two legged vistor first night . Other than that is was great for location, price and interacting with locals.
3 nachten verbleven in oktober 2023
Reactie van Sand op 17 okt 2023
hello we are trying to reach out to you but to no avail

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid
Sandcastle
No hot water in my unit. Bed clean comfy. Sofa too low also no table only a stool which was uncomfortable around the island top. Room clean bathroom clean Supplies provided
3 nachten verbleven in september 2023
Reactie van Sand op 9 okt 2023
thank you for your review dear guest but you could have given me a call at any time if you were having problems with the hot water.

10/10 – Uitstekend

Erica

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Nice and clean place!
6 nachten verbleven in oktober 2023
Reactie van Sand op 7 okt 2023
thank you for staying with us I hope to host you again.

8/10 – Goed

Harold

The property needs a number of upgrades and fresh paint.
3 nachten verbleven in september 2023
Reactie van Sand op 11 sep 2023
thank you for your review we will work on this.

10/10 – Uitstekend

Ian

2 nachten verbleven in september 2023
Reactie van Sand op 4 okt 2023
thank you for your review

8/10 – Goed

Dr. Carlton, ORLANDO

Positief: Netheid
3 nachten verbleven in juli 2023
Reactie van Sand op 23 jul 2023
thank you for your review

4/10 – Matig

Andrew

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
A lot of stuff is was in walking distance
Reactie van Sand op 23 jul 2023
thank you for your review

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, comfort kamer
Sandcastle
Good property. Great location. Easy check in
3 nachten verbleven in juli 2023
Reactie van Sand op 20 jul 2023
thank you for your review

2/10 – Ontzettend slecht

yolanda

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This fraudulent site refused to clean my room but once in 8 days. The property details mentioned no cleaning fee but they charge an additional $45/d. Clickbait. Argued each day about towels. Sent a Whats app text agreeing to cancel my reservation and refund my last 3 days of no-stay. As soon as i checked out, they deleted the text and only refunded 2 days and blocked communication from me. The front desk doesnt get involved because there are almost 200 owners of the different rooms. I will never return and DO NOT RECOMMEND.
Reactie van Sand op 31 mei 2023
i really think it's because they got tired of you comparing a private rental to an all inclusive hotel n the ridiculous demands thank you for staying though.

8/10 – Goed

Roxana

Positief: Netheid, staat van de accommodatie en faciliteiten
The only thing I didn't like is the fact I didn't get no fresh towels or any house keeping ☹️ also the fridge was too small no freezer to freeze my things to return home, over all I enjoyed my stay and will come again.
3 nachten verbleven in mei 2023
Reactie van Sand op 31 mei 2023
thank you for your review and we apologize about the fridge being small because its a studio we didn't want it to feel too small putting in a big fridge we are happy you enjoyed your stay.

10/10 – Uitstekend

Toshiva

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The stay was great. I love that it’s not busy and crowded and it’s peaceful. Nice apartment but the bed was two twin beds and very hard. Overall was great! Love being in town. Definitely will be back!
3 nachten verbleven in mei 2023
Reactie van Sand op 15 mei 2023
thank you for your review

6/10 – Redelijk

Llewellyn

2 nachten verbleven in april 2023
Reactie van Sand op 31 mei 2023
thank you for your review

6/10 – Redelijk

roy

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Staff was very rude and unprofessional I wouldn’t stay there again
2 nachten verbleven in april 2023
Reactie van Sand op 16 apr 2023
thank you for your review and we will be looking into it

8/10 – Goed

Joseph

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Grrat location to beach and restaurants. Great value
5 nachten verbleven in april 2023
Reactie van Sand op 12 apr 2023
thank you for your review

8/10 – Goed

mayneard

Positief: Netheid, comfort kamer
It was ok for the occasion
2 nachten verbleven in februari 2023
Reactie van Sand op 28 feb 2023
thank you for staying

10/10 – Uitstekend

rekeesha

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Clean, friendly staff, communication with owner was amazing.
3 nachten verbleven in februari 2023
Reactie van Sand op 28 feb 2023
thank you for staying with us

8/10 – Goed

Marlene

Zakenreiziger, Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The apartment was clean. However the loud music did not stop until early morning and people were making noise intil 5am.
1 nacht verbleven in januari 2023
Reactie van Sand op 28 feb 2023
We do apologize that you had to deal with that and we will be working on the music in the common areas as we go along. thank you for staying with us we appreciate your review

8/10 – Goed

Kenneth

Positief: Netheid, staat van de accommodatie en faciliteiten
I didn't like the music late at night. I didn't sleep well. It's not there fault. There is a club near by. Everything else was fine.
4 nachten verbleven in januari 2023
Reactie van Sand op 28 feb 2023
we do apologize for this inconvenience we will try to do better next time.

2/10 – Ontzettend slecht

Alexander, Henderson

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It was not a hotel it was privately own rooms that was not kept up
Reactie van Sand op 28 feb 2023
I am sorry that your experience wasn't the best we will try our best to fix this problem so our other guests won't have the same issues you did. Thank you for your review

10/10 – Uitstekend

Toshiva

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very nice loft with all the amenities needed. Great location to the town. Very pleased with the stay.
Reactie van Wright op 28 feb 2023
we thank you for your review

8/10 – Goed

Victoria

4 nachten verbleven in november 2022
Reactie van Sand op 28 feb 2023
we thank you for your review

8/10 – Goed

Everett

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2022
Reactie van Sand op 28 feb 2023
we thank you for your review

10/10 – Uitstekend

Jae-Ann

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2022
Reactie van Sand op 28 feb 2023
we thank you for your review

2/10 – Ontzettend slecht

Rohan

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Propert is in disrepair, unsafe, had to use my phone flashlight on some of the walk ways because there was no lighting.
3 nachten verbleven in september 2022

6/10 – Redelijk

Henry, Inkster

Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
The property was centrally located which was great for doing things locally. The property had great access to the beach and was lovely with palm trees sprinkled around the property. The bad are not all rooms have similar upkeep. Some needed new curtains, microwave, towels, etc. We had 3 rooms in our party. There is now bar/cafe near the pool that is open to locals. This is a very bad idea as locals hung out around the pool area smoking weed night and day. The local guys would talk to every young lady staying on the property. There was a party of 40 or 50 young ladies staying for classes that was teaching dancehall. Needless to stay these ladies were magnets for local guys as they strut around the property in thong bikinis. Definitely it was not a family atmosphere most days on the pool deck. The pool also needs upkeep as my granddaughter broke out in rashes when she used the pool. Security tried many times to escort local guys off the property but that was a very difficult task as they faced resistance from these guys. I saw several guests complaining to property managers about the atmosphere on the pool deck.
9 nachten verbleven in augustus 2022
Reactie van Easy Vacay Jamaica op 26 aug 2022
thank you for your feedback, we did address the issue with management and they are working on keeping locals off the property hope to host you again soon

8/10 – Goed

olive

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
I love the up keep of the property But the rooms need up graded like the area but rooms need updated change paint color bathroom need fan in living area
3 nachten verbleven in augustus 2022
Reactie van Sand op 28 feb 2023
we thank you for your review and as you have suggested we have upgraded the rooms we hope to host you again

2/10 – Ontzettend slecht

Courtney

Negatief: Netheid, staat van de accommodatie en faciliteiten
This place was a mess it’s dirty have roaches it’s not updated it’s very dirty and the owners are very rude. The bathroom have moles the tub and toilet is nasty towels were dirty Tv doesn’t work and the sheets smells funky. I’m going to post all the pictures on social media and the news station this owner needs a little shaken up they can’t rob people like this so not fair.
3 nachten verbleven in juli 2022

8/10 – Goed

Anastasia

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Overall good stay for the price Easy town access
1 nacht verbleven in juni 2022
Reactie van easy vacay jamaica op 27 jun 2022
thank you and hope to host you again soon

10/10 – Uitstekend

Deadra

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in juni 2022

8/10 – Goed

Tia

5 nachten verbleven in april 2022
Reactie van easy vacay jamaica op 1 jun 2022
thank you so much hope to host you again very soon

6/10 – Redelijk

Marie

Positief: Voorzieningen
10 nachten verbleven in maart 2022

8/10 – Goed

Patricia

Positief: Netheid, comfort kamer
4 nachten verbleven in maart 2022

2/10 – Ontzettend slecht

Lia

Reisde met een groep
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I traveled with a group with the intention to stay at this hotel. We all booked our rooms at different times but well in advance. However, upon arrival, none of the rooms were available because the “owner” of the room could not be contacted for a code to let us in. I was in a different country, late at night, with nowhere to stay and the hotel had zero care about accommodating or finding a solution. Clearly communication at the hotel is lacking. After waiting for four hours and trying to check-in again, with no luck, I finally asked if there was any type of room that we could pay for and utilize that night. We were offered the “penthouse” which was dirty, didn’t have hot water and absolutely nothing like the pictures. Upon booking these rooms I made sure to call and confirm that the reservation was made and everything was good, not to mention the rooms were all paid for in full at the time of booking. I was unaware at the time of booking that these were private units that were made available on Expedia but managed by Sandcastles since that is the property? When finding out we weren’t able to check into our rooms I asked if they could give us a note or anything of that sort saying that I did arrive and attempt check in the hopes that it would make my attempted refund process easier and they said no. I have been going to Jamaica for 13 years and have never experienced anything like this. I would not suggest this hotel to anyone.
2 nachten verbleven in januari 2022

2/10 – Ontzettend slecht

Joshua

Reisde met een groep
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This property is terrible!! Do not stay at this place. The pictures don't do it justice with how bad the place really is. It's super outdated, in a sketchy part of Ocho and not friendly at all.
2 nachten verbleven in januari 2022

2/10 – Ontzettend slecht

Marie

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2022

8/10 – Goed

Christine

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Location is great, beachfront on the main strip. You can walk everywhere from there. The restaurant is good especially for breakfast.
2 nachten verbleven in november 2021

6/10 – Redelijk

La Toya

Reisde met een groep
Ok for the price.
I cannot emphasize enough, this is not what Americans would be accustom to. The units are individually owned & can vary in upkeep. I had 2 units, one was decent, the other less than desirable. Communication was poor from the front desk, nothing is open on the property due to the pandemic. Neighborhood is nice w/a few things open & accessible.
4 nachten verbleven in november 2020
Reactie van easyvacay jamaica op 11 nov 2020
thank you for taking the time to review, we totally understand that du to the pandemic, a lot of things are not open and that is out of our control unfortunatly, as far as appartments go, we gave you a free upgrade as you did book 2 studios but we gave you 1 that was beachfront 1 bedroom. Of course, this is jamaica, not america so yes some things will be different we did communicate and arrange everything before your arrival, if any issue you had our number to call at any time hope you still enjoyed your stay best regards

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, voorzieningen
4 nachten verbleven in augustus 2020

10/10 – Uitstekend

Keisha, Newjersey

Zakenreiziger, Reisde met partner
Positief: Netheid
The apartment was very clean and welcoming!was breath taken once I got to the doorway of the apartment remind me of America I did not miss anything everything was in the apartment eg!iron and iron board ,coffee maker.nicely groomed bed matches the curtains just as described on website.inside the apartment painted with very nice colors love!love!love!!!
1 nacht verbleven in augustus 2020

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met een groep
Negatief: Netheid, voorzieningen
Horrible customer service, extremely slow to provide any help. Pool is not cleaned with any chemicals, and restaurant is out of majority of the advertised dishes
4 nachten verbleven in februari 2020

6/10 – Redelijk

Carlton

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The Room was privately owned ,which was a surprise. Bed was hard wilt wooden larts for support Kitchen faucet falling off cabinet doors off hinges. Need a thorough fix-up.
2 nachten verbleven in december 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The apartment was spacious and clean, with everything we needed. Great wifi. We used the beach access every day, which was super convenient. The restaurant was fine and the pool was nice. The kids played in the open grass areas a bunch. Only drawback was a few very loud dance parties on the beach. If we had not had a beach view they would not have bothered us, but as it was they were very loud until very late.
8 nachten verbleven in december 2019

4/10 – Matig

Tinaz, New York

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was terrible.. Not welcoming at all.. Young lady at front desk seemed I was bothering her asking questions... Zero customer service.. no smile no personality.. Will NOT be a returning guest 👎
3 nachten verbleven in oktober 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in augustus 2019
Reactie van easyvacay jamaica op 8 aug 2019
thank you

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice location, but the room is not what I pay for services was horrible there was roach in my room, no toilet paper and no one check on you and if you want your room clean you will have to pay extra.
7 nachten verbleven in juli 2019
Reactie van easyvacay Jamaica op 31 jul 2019
thank you for your comments can you tell us which apartment it was so we can follow up on the service please we apologize that your stay wasn't as expected , please call us when there is a problem so we can fix the situation thank you easyvacay team