Hotel maintenance appalling, food below average, description and photos do not reflect the hotel is split on 2 sites and you take a bus from beachside to hillside to use main pool (don’t book a sea view room on beachside) on balcony you have AC unit above your head with leaking pipes and mold, club room was appalling with aircon unit leaking down wall, carpet threadbare and rippled, windows covered with “torn” pieces of wallpaper, check in was a group check in, far from a 4.5 star experience…I cleaned myself the “quiet pool” two (2) days running as nobody cleaned that pool, gardeners cleaned the fishpond more often, bottom of pool had large sections missing, main pool had multiply tiles missing, everywhere you look maintenance was required, the free golf carts that move you to and from your room on hillside take forever as many used to move staff around complex before guests, free internet don’t bother as barely works, you can buy expensive internet that only works on a single device and often stops, in an all inclusive resort (or any hotel in the world) you would expect to be able to stay connected without additional cost. Resort is adults only but day time entertainment was cheap and poor, nothing short of what a child would find entertaining, which makes no sense for an adults only resort? Lost count of times things run out. Management need to deal with grumpy staff, I can barley find anything positive about Sandals resort. Will never book Sandals again in my lifetime.
