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Beoordelingen van Staybridge Suites Lansing - Okemos, an IHG Hotel

3 out of 5
Staybridge Suites Lansing - Okemos, an IHG Hotel
3553 Meridian Crossings Drive, Okemos, MI

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 515 van 797 beoordelingen" "
Gastenscore: 8 - Goed. 185 van 797 beoordelingen" "
Gastenscore: 6 - Redelijk. 59 van 797 beoordelingen" "
Gastenscore: 4 - Matig. 17 van 797 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 21 van 797 beoordelingen" "

9,2/10

Netheid

9,2/10

Personeel en service

8,4/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Carl

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very easy drive to MSU.
1 nacht verbleven in december 2023
Reactie van Tony op 16 apr 2024
Glad you had an easy drive to MSU. We are very lucky to be in such a great area! Thanks for the great review!

10/10 – Uitstekend

Suparna

1 nacht verbleven in april 2024
Reactie van TONY op 7 mei 2024
Thanks so much for the review! Glad you had a great stay.

6/10 – Redelijk

Kelly

Zakenreiziger, Reisde met familie
Positief: Personeel en service, voorzieningen
Bathroom could be updated. Dirty garbage in kitchen that smelled
1 nacht verbleven in februari 2024
Reactie van Tony op 28 feb 2024
Thank you for your feedback. We start our renovation in 3 days! We are so excited to bring a new hotel to our guest.

8/10 – Goed

Danielle

1 nacht verbleven in februari 2024
Reactie van tony op 20 mrt 2024
Thanks for the review

10/10 – Uitstekend

Gayle

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Tony op 17 feb 2024
Thank you! I am so happy to hear you had a great stay. We all truly appreciate you and the time you took to do a review. Hope to see you again.

10/10 – Uitstekend

Vikas

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good property very clean and well maintained
1 nacht verbleven in februari 2024
Reactie van Tony op 11 feb 2024
Thanks for your review! We are so glad to hear you had a great stay.

4/10 – Matig

Robin

Positief: Netheid, personeel en service
Booking with Expedia has a different price than what i was charged at the hotel. That was unfair. The breakfast was not good! Served on paper plates and plastic ware, bacon so burnt you couldn't pick it up without it falling a part. Eggs were warm.
1 nacht verbleven in januari 2024
Reactie van Tony op 1 feb 2024
I am sorry that your stay was not up to your standards. Breakfast should be hot and enjoyable. I will speak to the breakfast crew. As for the rate, when you book with a third party, you pay whatever rate they give you. Booking directly with the hotel is the best way to find deals.

10/10 – Uitstekend

James

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was super nice. Breakfast was good. rooms clean and in good condition. Exercise room was good and there was a pool. Super close to restaurants and shopping. Hallway carpets a little Worn but that was only complaint.
4 nachten verbleven in januari 2024
Reactie van Tony op 1 feb 2024
Thanks for your kind words! We appreciate it.

2/10 – Ontzettend slecht

Franklin

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Didn’t really stay. When we arrived the woman in front of us was complaining about the room not being cleaned from the day before and they were out of towels. Our room smelled of weed and could see crumbs on the night stand. Upon inspection of the bed I found a tiny moving insect under the sheets on the mattress. So we left to the holiday inn express next door, I’m not fooling around with bed bugs. The person behind the counter was willing to refund us for our inconvenience but because we used Expedia we had to go through customer service. Expedia reached out to Staybridge who said they wouldn’t refund us due to the booking agreement and that was that. So, I would like to personally quote Logan Roy to both Staybridge & Expedia for charging me due to conditions beyond my control. But I’ll still take the $150 loss to avoid bed bugs.
1 nacht verbleven in december 2023
Reactie van Tony op 1 feb 2024
I am sorry you experienced this. Please accept our apologies.

10/10 – Uitstekend

Susan

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Nice young man checked me in. Nice large conference suite. Great value
1 nacht verbleven in januari 2024
Reactie van Tony op 1 feb 2024
Thanks for your kind words. Hope to see you again.

10/10 – Uitstekend

Joe

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Tony op 1 feb 2024
Thanks for the review. Glad you enjoyed the hotel and hope to see you again.

2/10 – Ontzettend slecht

Leslie

5 nachten verbleven in december 2023
Reactie van Tony op 1 feb 2024
I am sorry you did not enjoy your stay. Next time, feel free to leave a review.

10/10 – Uitstekend

Laura

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Tony op 1 feb 2024
Thanks.

10/10 – Uitstekend

Alexandra

3 nachten verbleven in december 2023
Reactie van Tony op 1 feb 2024
Thanks! We are glad you had a great stay.

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023
Reactie van Tony op 1 feb 2024
Thanks for your review. I am sorry your stay was just average, but I do hope you give us another try.

10/10 – Uitstekend

Melissa

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in november 2023

6/10 – Redelijk

Carlie

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was not helpful or ever around. Room was decent but rather dirty. Only had one tiny trash can for a 2 bed suite. Our room was never once cleaned during our 4 day stay.. neighbor's dog barked all night. Pool was tiny and gross.
3 nachten verbleven in november 2023

10/10 – Uitstekend

Brigitte

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
3 nachten verbleven in november 2023

4/10 – Matig

Michelle

Zakenreiziger, Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The front desk worker was very nice but he took 20 minutes to return to the desk. There is no hot tub and the room was grimey. Stuff that looked like bugs was found in the bed.
1 nacht verbleven in november 2023

8/10 – Goed

Patrick

1 nacht verbleven in november 2023
Reactie van Tony op 1 feb 2024
Thanks

10/10 – Uitstekend

Susan

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always a splendid stay...perfect in everyway. Dont change a thing!
1 nacht verbleven in november 2023

4/10 – Matig

Amanda

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mom
Booked it was not too far from the event we were attending. Not even 5 minutes and these cops are Yankees her pregnant ass out of the vehicle. When the chief came he apologized for his rookie tackling and he's going to now be fired.
2 nachten verbleven in november 2023

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly and helpful staff, clean facility, comfortable and quiet
2 nachten verbleven in november 2023

10/10 – Uitstekend

Tammie, Cassopolis

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, nice rolling shower very roomy for a wheelchair accessible person, we love our room.!
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Tracie

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great room
The room was great, the neighbors barking dog wasn't so great. I wish they would just have a specific area for pets so those that need a quieter area has that option, plus the allergic people wouldn't worry about having a reaction.
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Mary

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Kris

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place to stay, clean roomy and convenient! Would stay again, love all the doggos staying!
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Sheryl

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in september 2023

8/10 – Goed

Pamela

Reisde met familie
Positief: Netheid, personeel en service
At check-in we didn't get the room we reserved because housekeeping didn't sign off on that room type for any rooms available. They indicated they would upgrade us. We had a 1 bedroom Suite (Conference) and we got a 2 bedroom Suite handicap room. If I had been staying longer I would have requested my original room after the first night because it had the true amenities I wanted. SUGGESTION: The room needs to be upgraded or at the least, better maintained. The chairs in the living room area were well worn and stained. The coffee tables were also chipped and worn. The faucet at the kitchen sink was loose but it didn't appear to leak. I hope my comments will help you to grow your establishment.
3 nachten verbleven in oktober 2023

10/10 – Uitstekend

Susan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023

10/10 – Uitstekend

Janet

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We are new fans of Staybridge Suites based on our recent stay! Such a great value! Loved the morning and afternoon food offerings, fitness room, room amenities and laundry room (didn’t use but happy to know it exists!) Great Front Desk agent (sorry didn’t get his name- great smile, friendly service!)
1 nacht verbleven in september 2023

6/10 – Redelijk

Fern

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
My fitted sheet was dirty with too much hair and grit to have been changed. Staff was dealing with a pool overflowing so they brought up a fresh set of sheets and I had to switch the bedding. Upon arrival room smelled too strong of bleach, I wondered what they had covered up. Nice staff and easy check in, but dirty room.
1 nacht verbleven in september 2023

10/10 – Uitstekend

Robin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023

10/10 – Uitstekend

Danielle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2023

10/10 – Uitstekend

Angel

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful property with an amazing staff.
4 nachten verbleven in augustus 2023

6/10 – Redelijk

Markjon

Positief: Netheid, personeel en service
It’s just fine. Just showing it’s age.
2 nachten verbleven in september 2023

8/10 – Goed

Quentin

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
2 nachten verbleven in juli 2023
Reactie van Tony op 14 aug 2023
Thank you for taking the time to send this! Hope to see you again!

8/10 – Goed

Ashley

Zakenreiziger
Positief: Personeel en service, voorzieningen
Rooms were not thoroughly cleaned. I had clumps of hair on my socks after walking around. It clearly hadn’t been vacuumed in some time. It was quite gross.
3 nachten verbleven in juli 2023
Reactie van Tony op 14 aug 2023
Thank You! Hope to see you again.

10/10 – Uitstekend

Kimberley

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023
Reactie van Tony op 14 aug 2023
Thanks for the wonderful score!

10/10 – Uitstekend

Roger

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly staff, easy quick check in. Very pet friendly. Room was great.
1 nacht verbleven in juli 2023
Reactie van Hotel Management op 26 jul 2023
Thank you for your kind words. We are pleased to hear your stay went well and can't wait to welcome you home again.

10/10 – Uitstekend

Chtilian

3 nachten verbleven in juni 2023
Reactie van Hotel Management op 26 jul 2023
Thank you for a wonderful score we hope to see you again.

10/10 – Uitstekend

Steve, Boise

Zakenreiziger, Reisde met partner
Loved it nice place. Great breakfast. With real forks and coffee cups. Will stay here again
1 nacht verbleven in juni 2023
Reactie van Hotel Management op 26 jul 2023
We are pleased to hear you enjoyed your stay and hope to see you again.

8/10 – Goed

Kris

1 nacht verbleven in juni 2023
Reactie van Hotel Management op 26 jul 2023
Thank you for a great score we hope to see you again soon.

10/10 – Uitstekend

Latanya

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was very friendly and accommodating
2 nachten verbleven in juni 2023
Reactie van Hotel Management op 26 jul 2023
Thank you for your kind words we will be sure to let our staff know. And hope to see you again.

10/10 – Uitstekend

Rebekah

8/10 – Goed

David

2 nachten verbleven in mei 2023

2/10 – Ontzettend slecht

Brenda

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
When I arrived the clerk sent me to the WRONG room, had I not noticed after unpacking my belongings the name, charge card and length of stay were incorrect. I brought it the clerks attention and they told me "you'll have to move" what if I had decided to take a shower or a nap? what if I hadn't notice the incorrect information? I told the clerk it's unacceptable and I asked him to comp 1 night - he refused providing only $10-15 per night - I had to repack and move my belongings to the correct room from the 3rd floor to the 1st floor. I was not satisfied with $10-15 per night and finally I told the staff "a simple apology would go a long way" one of the clerk just stood there silent. Once I was in the correct room on the 1st floor the Safelite glass guys were standing outside the room by their work van talking for hours, not a big deal during the evening but the next night at 11pm one of the guys starting playing music and appeared to be sorting clothing - I called the desk and they were told him to cut the music off and leave. I want to be compensated, the entire experience was bad. I have stayed at the Staybridge in Glenview Illinois and Okemos pales in comparison - the breakfast brunch was subpar to Glenview's. I will contact IHG as well.
3 nachten verbleven in mei 2023

10/10 – Uitstekend

Jason

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service all together!
5 nachten verbleven in april 2023

10/10 – Uitstekend

JOHN

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stopover
1 nacht verbleven in april 2023

6/10 – Redelijk

John

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Liked that the facility is quiet and clean. Disliked that the room needs updating (some kitchen drawers wouldn't close; chip on rim of coffee cups; some rusting around bath tub fawcett).
1 nacht verbleven in april 2023