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Beoordelingen van Staybridge Suites Oklahoma City Airport, an IHG Hotel

3 out of 5
Staybridge Suites Oklahoma City Airport, an IHG Hotel
4411 Sw 15th, Oklahoma City, OK

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 170 van 366 beoordelingen" "
Gastenscore: 8 - Goed. 85 van 366 beoordelingen" "
Gastenscore: 6 - Redelijk. 48 van 366 beoordelingen" "
Gastenscore: 4 - Matig. 33 van 366 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 30 van 366 beoordelingen" "

8,0/10

Netheid

8,4/10

Personeel en service

6,6/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

6,8/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Greg

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Shelby

Reisde met een groep, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was under construction. I wasn’t made aware when I made reservations. The room wasn’t finished. There was painters tape on the walls. No blinds hung. A to do list left on the counter in the kitchen. The halls were warm. Construction items left in the hallways.
1 nacht verbleven in maart 2024
Reactie van Cover girl op 7 apr 2024
Sorry you weren't aware of the renovation that was going on at the hotel i do apologize for the inconvenience. All room are finished and i would Love for you to come back and stay with us.

6/10 – Redelijk

Angela

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
They are trying to renovate with a facelift but I’m not sure it will be enough. Some of the staff were very friendly. Breakfast was limited, running out and not replenishing, but some of that may improve with the renovated handier space for serving. For a room along the road trip for a night it was not bad at all, but for a vacation stay of several days, desiring pool and hot tub, high pressure shower, I would look elsewhere. The room size for the price was GREAT! Honestly, just running some bleach and air fresheners would have helped tremendously. It just smelled stuffy pretty much everywhere but especially at the pool room. They DID have a wonderful selection of equipment in the fitness room!!! That was a definite positive!
4 nachten verbleven in maart 2024
Reactie van Cover girl op 7 apr 2024
Please come back and stay with us once the renovation is finished had to move the breakfast to our meeting room because they were doing our lobby. The pool is open, and all room has been renovated.

10/10 – Uitstekend

Susan

1 nacht verbleven in maart 2024

10/10 – Uitstekend

Byron

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The helpfulness of the staff and accommodations
11 nachten verbleven in februari 2024

10/10 – Uitstekend

Keala

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
My kids favorite hotel
Very nice they are updating the hotel but still very nice. Only place we stay in OKC!! Kinda disappointed the hot tub and pool were closed.
1 nacht verbleven in december 2023

8/10 – Goed

Elise

3 nachten verbleven in november 2023

10/10 – Uitstekend

John

3 nachten verbleven in oktober 2023

2/10 – Ontzettend slecht

Lisa

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
The room we reserved was not available. We were not notified and when we checked in the room we were given didn’t have room for 3 people and smelled bad. We were sent to another location but it took three tries to get a room that worked. However the room we were given was very very noisy and we couldn’t sleep
1 nacht verbleven in juli 2023
Reactie van Hardwoker op 8 nov 2023
We do apologize for not contacting you about your room our hotel is under renovation can you please give us a second chance and come back and stay with us.

8/10 – Goed

Kristy

1 nacht verbleven in juli 2023

2/10 – Ontzettend slecht

XIAOHANG

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in juni 2023

8/10 – Goed

Loan, porter ranch

2 nachten verbleven in juni 2023

2/10 – Ontzettend slecht

Paul

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023

2/10 – Ontzettend slecht

Marsha

Zakenreiziger, Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We did not get the room type we reserved and paid for. Hotel was in disrepair.
3 nachten verbleven in juni 2023
Reactie van Hotel op 26 jun 2023
We truly do apologize that we were unable to give you the room you requested as our 4th floor is under renovations. Our manager is the one that approved and mode the room change and I have also made her aware of the feedback . Thank you for staying with us and we hope you will give us another chance once the renovations have been completed.

4/10 – Matig

Kelly

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
5 nachten verbleven in mei 2023
Reactie van Front desk op 26 jun 2023
Thank you

10/10 – Uitstekend

Jeffrey

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room had ample hooks in bathroom and plenty room for this hotel.
1 nacht verbleven in april 2023
Reactie van Front desk op 24 mei 2023
Thank you for your feedback it is very much appreciated.

10/10 – Uitstekend

Bonnie

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in april 2023
Reactie van Front desk op 24 mei 2023
Thank you for your feedback it is very much appreciated

4/10 – Matig

Joshua

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Room was dirty with stains all over the carpet. Staff does not clean room daily. Have to dump your own trash.
3 nachten verbleven in maart 2023
Reactie van Front desk op 21 mrt 2023
I do apologize about the stains in the carpet as far cleaning the room daily I believe you checked in Thursday so they wouldnt have cleaned your room and Saturdays the housekeepers dont do stayover and you checked out Sunday. Again I do apologize about the stains and we will be renovating soon so we hope you will give us another chance. Thank you for your feedback

10/10 – Uitstekend

DOUGLAS

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Needs a Little TLC
The hotel room was exactly what we needed. Unfortunately, there was some indications of lack of maintenance (hole in the wall, etc.). The whole interior looked like it needed a bit of a refresh. Other than that, it was a good location, easy to get to and close to the airport. Despite the issues, we'd stay again,
3 nachten verbleven in februari 2023
Reactie van Front desk op 19 mrt 2023
Thank you so much we truly appreciate your feedback. We will be starting a renovation soon and hope to see you once those have been completed.

6/10 – Redelijk

Teresa

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Needs repairs
Definitely in need of repair. Hole in wall, tile broke in bathroom and mold in grout in tub. Hottub was in major disrepair.
2 nachten verbleven in februari 2023
Reactie van Front desk op 19 mrt 2023
Thank you for this feedback we will use it to make improvements in the near future

2/10 – Ontzettend slecht

Michelle

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The sheets on the bed were stained with blood or some other bodily fluid, the furnishings are old, dirty, and outdated in the “suites”. Nefarious looking guests seem to frequent this property.
Reactie van Front Desk op 13 feb 2023
We do apologize for the conditions of the room we will definitely be making sure our housekeepers do better as for the furniture being outdated we are going to be doing renovations soon and hope you will give us the opportunity to make this right

6/10 – Redelijk

Steven

6/10 – Redelijk

Morgan

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was run down looking they didn’t have breakfast the hot tub didn’t work the beds looked dirty. It was a pretty decent size room but I could have found some other place better
Reactie van Front Desk op 13 feb 2023
Thank you for your feedback as we will use this to train our staff better as we are striving to make the stay of other guest as well as yourself as pleasurable as possible

6/10 – Redelijk

Jose

Reisde met familie, Reisde met familie en kleine kinderen
We always love Staybridge for the suites and with sofa beds. This hotel did not have sofa beds only sofas. They left trash in the kitchen in one of our rooms, which caused there to be gnats everywhere. The master bathroom had badly cracked tile and the soap shampoo dispensers were not refilled. The cook did not show up to cook breakfast and we had to find our own nearby. Overall the property was not in the best shape.
2 nachten verbleven in november 2022

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We were there for a little under a month and our room got cleaned once. I filled out a room cleaning request which was ignored so I had to request it a second time. We also were not informed the policy of having to fill out a form to get cleaning..even though that was ignored. The maid was very nice the few times we did go by her in the hallways. Room above us was extremely noisy. Sounded like children jumping off the bed onto the floor.
27 nachten verbleven in oktober 2022

6/10 – Redelijk

Jessica

Positief: Netheid, personeel en service en voorzieningen
1 nacht verbleven in oktober 2022

10/10 – Uitstekend

Barbara

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Checked in late at night. Did not have the opportunity to look around much. So far so good
1 nacht verbleven in oktober 2022

8/10 – Goed

Anthony

Positief: Netheid, personeel en service en comfort kamer
Good stay for a few days if you’re going to OKC.
Sam the front desk help we encountered was terrific. Made us feel welcome checking in & during the stay. No issues w amenities - FREE laundry was nice; but other guests need to realize that just bc it’s free doesn’t mean you leave your stuff in for hours until you feel ready to take it out. Breakfast was more than serviceable, didn’t use the pool. Only issue we had aside from that was a small lizard Of some type crawling around our bathroom one early morning; but I handled that. Convenient if you’re near the OKC airport, altho we didn’t have any travel issues driving downtown bc we did most of the travel on weekends.
3 nachten verbleven in augustus 2022

2/10 – Ontzettend slecht

Juan

3 nachten verbleven in augustus 2022

8/10 – Goed

Sharon

Zakenreiziger
Positief: Personeel en service, comfort kamer
Negatief: Netheid
3 nachten verbleven in augustus 2022

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service en comfort kamer
The worst ever
Was the absolute worst ever. I get there early was told come back later for check-in. I return my room i booked a month in advanced was taken. They gave me 2 rooms instead we have small children so my wife and kids were separated. They didnt clean the rooms i had to go to the front desk each day to get clean towels.
6 nachten verbleven in juli 2022

10/10 – Uitstekend

Angel

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The suite was very spacious. Nice and cool after a day at the Zoo.
1 nacht verbleven in juli 2022

8/10 – Goed

Susan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
When greeted by staff member Christine I felt she was condescending and didn’t care about me as a customer at all. I had to ask her all the questions I expected her to ask me. It was a dog show weekend and there were many people with dogs there and she didn’t ask if I had a pet. I had questions about the pet form and she admitted she’d been there a year and had never even read the form. Said it didn’t matter anyway. Maybe it was an off day for her but it put me off about knowledgeable staff at Staybridge. Other staff were fine.
3 nachten verbleven in juni 2022

8/10 – Goed

Jessica

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
2 nachten verbleven in juni 2022

4/10 – Matig

Ronda

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Not pleasant
Carpet in the room could be replaced or even properly cleaned looked dirty. Doors to both bedrooms did not close as they are missing parts, hot tub did not work, pool towels are the size of hand towels
2 nachten verbleven in juni 2022

6/10 – Redelijk

Lori

Reisde met familie
Positief: Personeel en service
Staff was great, except for the last day. They had trouble getting food for breakfast, which I understand. Laundry machines were broke and moldy except for like two. Our room was only cleaned one day after asking for more towels and we stayed for 10 days. Lots of noise from kids screaming outside playing ball late at night.
10 nachten verbleven in juni 2022

4/10 – Matig

Larry

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The outside area looks beautiful. The inside of the building is very dirty! Our room smelled loke musty mold, there was vomit splatter on the floor and cabinet of the bathroom. Overall the whole room just felt dirty! The pool and hot tub were disgusting, looked like they were Never cleaned, floating hair balls, bandaid, bugs, in the pool. The hot tub was broken, discolored, and just felt dirty Overall! Will never stay here again!
1 nacht verbleven in juni 2022

6/10 – Redelijk

Sheila

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Cleanest, property damages bathroom door and electric plug
2 nachten verbleven in juni 2022

4/10 – Matig

Lonnette

2 nachten verbleven in mei 2022

4/10 – Matig

Antonio

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
THE GOOD: Extremely friendly and polite staff. The breakfast was good, Christian the lady working the breakfast buffet was working hard and fast daily keeping up with all the traffic in and out. Convenient location, lots of dining options and spacious parking, the staff was very polite and understanding. The Bad: Rooms stink! run down, urine behind toilets, sticky kitchen floor, stains everywhere. Only one elevator works but barely, no one felt safe in it and there was no ventilation in the elevator. As for amenities only 3 washers worked, one dryer worked. The dryer that work does not work well, after 3 cycles I took my clothes up to my room and hung them, the rest I went to laundry mat to dry. When I asked for room service I was told they only clean on weekdays (but will exchange towels) So Monday when I asked for my room to be cleaned the cleaning lady informed me I needed to make a 24 hour request. Since I was checking out Tuesday that made no sense. The body wash and hair soap dispensers were empty too. Place looks Great from the outside but the inside is really run down and it is not possible to get over the odor in the rooms, many guests said the same as we chatted in the common areas. One of the managers did tell me they were going to remodel soon.
4 nachten verbleven in mei 2022

8/10 – Goed

Adam

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
It was nice having two bedrooms, separated by a foyer. It really helped keep the kids far enough away so they could be kids, but not disturb us. We all enjoyed the swimming pool. However, we were greatly unhappy that the hot tub was down the entire visit.
4 nachten verbleven in maart 2022

8/10 – Goed

holly

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Pool and hot tub were dirty, box spring on bed was broken and noisy, had to ask for a hair dryer. Breakfast was awesome and staff was polite, stay was ok.
1 nacht verbleven in maart 2022

10/10 – Uitstekend

Amari

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great experience! Super friendly and helpful staff.
1 nacht verbleven in maart 2022

8/10 – Goed

Cynthia

Reisde met familie
Positief: Personeel en service
The laundry facility was in poor repair with only one washer and one dryer working. Washer was moldy.
1 nacht verbleven in maart 2022

10/10 – Uitstekend

Sherry

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Basketball Weekend!!
This is a nice hotel, and it is a little dated a little. But that is okay with me. We had a nice rest, and they let us grab breakfast before it was time to serve. My granddaughter had a basketball game at eight am across the town, which was great because we had seven grandbabies with us, so that was a huge blessing.
1 nacht verbleven in maart 2022

2/10 – Ontzettend slecht

Bryan

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Never stay there again
Room keys hardly worked. Room was smelly so was hotel of must and cigarettes. Furniture worn out. Shower was dirty. No shampoo or soap.
4 nachten verbleven in maart 2022

2/10 – Ontzettend slecht

Brandon

Zakenreiziger, Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Upon arriving at the hotel, the checkin took forever. The first room was not the sale room that I paid for. The second room I was put in was not cleaned and did not have sheets on the bed. The 3rd room was fine but the remote didn’t work and there was absolutely nothing in the cabinets to be able to use the kitchen like most hotels offer. I also requested my room to be cleaned one day and they never came. I requested a cleaning again and the lady came in while I was still there and had a terrible attitude. The soap dispenser was empty, there was no hair dryer, no iron, etc. They also could not provide me with a hair dryer. In 2022, what hotel doesn’t offer a hair dryer. The last of my 10 days included my truck getting broken into with several items stolen. Of course they have no cameras. This is the worst hotel I’ve stayed at in a long time and I stay in many.
8 nachten verbleven in maart 2022

10/10 – Uitstekend

Hailey

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Was amazing and felt right at home loved the kitchenette set up and spaciousness
1 nacht verbleven in februari 2022

2/10 – Ontzettend slecht

Brooke

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2022
Reactie van Sheri op 9 feb 2022
Thank you

6/10 – Redelijk

Cortney

Positief: Personeel en service
Negatief: Netheid
2 nachten verbleven in januari 2022