Luxe beddengoed, een bureau, een laptopwerkplek
Beschikbaarheid controleren

Beoordelingen van Best Western Plus University Inn

2.5 out of 5
Best Western Plus University Inn
3051 W State Street Olean, Olean, NY

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 335 van 641 beoordelingen" "
Gastenscore: 8 - Goed. 210 van 641 beoordelingen" "
Gastenscore: 6 - Redelijk. 60 van 641 beoordelingen" "
Gastenscore: 4 - Matig. 23 van 641 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 13 van 641 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,6/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Todd

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Comfortable room, good breakfast and convenient parking
2 nachten verbleven in april 2024
Reactie van Scott op 22 apr 2024
We are very happy you enjoyed your visit with us, we look forward to your next stay.

10/10 – Uitstekend

Rebekah

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Every staff member we encountered was friendly and helpful - clean room, comfortable bed, great water pressure in the shower!
1 nacht verbleven in april 2024
Reactie van Scott op 22 apr 2024
Thank you very much for your kind review, we look forward to your next visit with us.

10/10 – Uitstekend

Kay

Positief: Netheid, personeel en service
1 nacht verbleven in april 2024
Reactie van Scott op 22 apr 2024
Thank you very much for your kind review, we look forward to your next visit with us.

10/10 – Uitstekend

Kelly

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always our first choice in Olean!
2 nachten verbleven in maart 2024
Reactie van Scott op 25 mrt 2024
Thank you very much for your kind review, we look forward to your next visit with us.

10/10 – Uitstekend

Stefani

1 nacht verbleven in maart 2024
Reactie van Scott op 13 apr 2024
Thank you very much for your kind review, we look forward to your next visit with us.

10/10 – Uitstekend

Christine

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient to where I needed to be
1 nacht verbleven in maart 2024
Reactie van Scott op 22 mrt 2024
Thank you for your review, we are very happy that you enjoyed your stay with us.

10/10 – Uitstekend

shawn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Scott op 26 feb 2024
Thank you very much for your kind review.

10/10 – Uitstekend

Chris

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great property for families!
1 nacht verbleven in februari 2024
Reactie van Scott op 20 feb 2024
Thank you very much for your kind review. We are very happy your family had a good visit with us.

10/10 – Uitstekend

Walter

Reisde met familie
1 nacht verbleven in januari 2024
Reactie van Scott op 2 feb 2024
Thank you very much for your kind review.

8/10 – Goed

Mark

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was fine, except the room had a faint smell of smoke.
1 nacht verbleven in januari 2024
Reactie van Scott op 2 feb 2024
Thank you very much for your review. We apologize your room had a faint smell of smoke.

10/10 – Uitstekend

Bradley

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Scott op 21 jan 2024
Thank you very much for the kind review, we look forward to your next visit with us.

10/10 – Uitstekend

Anthony J, NIAGARA FALLS

1 nacht verbleven in januari 2024
Reactie van Scott op 20 feb 2024
Thank you very much for your kind review.

10/10 – Uitstekend

Pamela

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pool is smaller but crystal clear, clean and really warm. Best pool we have had in a long time.
1 nacht verbleven in januari 2024
Reactie van Scott op 18 jan 2024
Thank you so much for your kind review, we are very happy you enjoyed our pool.

10/10 – Uitstekend

Dawn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Went there for the weekend for a ski vacation. Had a great time
2 nachten verbleven in januari 2024
Reactie van Scott op 16 jan 2024
Thank you very much for the kind review, we look forward to having you stay with us on your next ski trip.

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Scott op 9 jan 2024
Thank you very much for your kind review, we look forward to your next visit with us.

10/10 – Uitstekend

Bethany

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Scott op 9 jan 2024
Thank you very much for your kind review, we look forward to your next visit with us.

8/10 – Goed

Joseph

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I had to leave early do to family issues the morning guy was pretty helpful but the guy on the over night shift was terrific he had our room ready after long bad rough night
2 nachten verbleven in december 2023
Reactie van Scott op 1 jan 2024
Thank you very much for your review, we look forward to your next visit with us.

8/10 – Goed

Wayne

3 nachten verbleven in december 2023
Reactie van Scott op 2 feb 2024
Thank you very much for your review, have a wonderful day.

10/10 – Uitstekend

Danielle

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Stay
The stay was great. Our room was very comfortable and the shower had great water pressure.
1 nacht verbleven in december 2023
Reactie van Scott op 1 jan 2024
We are very happy you enjoyed your visit with us.

8/10 – Goed

Joseph

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mattress could use some updating. Otherwise wonderful!
1 nacht verbleven in december 2023
Reactie van Scott op 5 dec 2023
Thank you for your review.

4/10 – Matig

Linda

1 nacht verbleven in november 2023
Reactie van Scott op 18 dec 2023
Thank you for completing this review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Uitstekend

jason

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location next to university, staff friendly and good breakfast.
1 nacht verbleven in november 2023
Reactie van Scott op 24 nov 2023
Thank you very much for your kind review, we look forward to your next visit with us.

10/10 – Uitstekend

Chad

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Scott op 14 nov 2023
Thank you for your kind review, we are very happy you enjoyed your visit with us.

10/10 – Uitstekend

John

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Super clean and friendly staff, reasonably priced made this a good value. We would stay again and recommend it to others Thanks
1 nacht verbleven in november 2023
Reactie van Scott op 11 nov 2023
Thank you very much for your kind review.

8/10 – Goed

Judith

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Toilet too low, door very heavy and did’t close easily. Need more lights on the entrance off the street.
1 nacht verbleven in oktober 2023
Reactie van Scott op 31 okt 2023
Thank you for your review.

8/10 – Goed

Nancy

1 nacht verbleven in oktober 2023
Reactie van Scott op 24 nov 2023
Thank you very much for your review.

10/10 – Uitstekend

Edward

1 nacht verbleven in oktober 2023
Reactie van Scott op 31 okt 2023
Thank you very much for your kind review.

10/10 – Uitstekend

Terri

Reisde met een groep
Very nice location. Staff was very nice and hotel was very clean. Beds were very comfy too.
1 nacht verbleven in september 2023
Reactie van Scott op 3 okt 2023
Thank you very much for the kind review.

10/10 – Uitstekend

Steven

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The motel was clean and our room was spotless. The beds were very comfortable, the bathroom was well stocked with towels and accessories, and the breakfast was very nice with a good varierty of items to choose from. The only thing that I would change would be the sign out in front of the motel to make it more visible at night.
2 nachten verbleven in september 2023
Reactie van Scott op 2 okt 2023
Thank you very much for the kind review.

6/10 – Redelijk

Jennifer

Positief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2023
Reactie van Scott op 25 sep 2023
Thank you for your review.

8/10 – Goed

David E.

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Scott op 19 sep 2023
Thank you very much for your review.

10/10 – Uitstekend

Jaclyn, fredericksburg

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was clean. Staff friendly. Breakfast was on Point! Little loud at night and windows did not have black out in our room... but mattress toppers were extra comfy.
1 nacht verbleven in augustus 2023
Reactie van Scott op 30 aug 2023
Thank you very much for your kind review.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Scott op 28 aug 2023
Thank you very much for your kind review.

10/10 – Uitstekend

Victoria

2 nachten verbleven in augustus 2023
Reactie van Scott op 19 sep 2023
Thank you very much for your review

8/10 – Goed

Richard

1 nacht verbleven in augustus 2023
Reactie van Scott op 19 sep 2023
Thank you very much for your review.

4/10 – Matig

Richard D

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Where's my dress?
My wife left an expensive dress in the closet in our room. First she was told, when she called, that no one had seen it. When she said she wanted to file a complaint, the clerk looked again and found it. She said she would mail it to us. We have not receieved it yet, which I should have if it was mailed on Sunday or Monday. I am not happy. I don't feel I can trust your Hotel.
1 nacht verbleven in augustus 2023
Reactie van Scott op 10 aug 2023
It was a pleasure speaking with you this morning. Your package has been shipped.

10/10 – Uitstekend

Linda

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms were quiet and clean. Convenient for our needs and I would recommend it to other travelers.
1 nacht verbleven in augustus 2023
Reactie van Scott op 7 aug 2023
Thank you very much for your kind review, we look forward to your next visit.

10/10 – Uitstekend

Gabrielle

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is one of my favorite hotels! Cute towel set up, clean room, comfortable beds & pillows and very friendly staff. Plus it’s close to EVERYTHING!
2 nachten verbleven in augustus 2023
Reactie van Scott op 7 aug 2023
Thank you very much for your kind review. We look forward to your next visit with us.

8/10 – Goed

Cathy

1 nacht verbleven in augustus 2023
Reactie van Scott op 7 aug 2023
Thank you for your review.

4/10 – Matig

James, Covington

Positief: Netheid, staat van de accommodatie en faciliteiten
I was exceptionally disappointed when the desk clerk informed me they do NOT make wake-up calls. When I checked out, the same clerk told me they could not make change for a $20.00 bill. NEVER have I heard of such standard things missing from my visit.
4 nachten verbleven in juli 2023
Reactie van Scott op 4 aug 2023
Thank you for your review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 – Goed

Sandra

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Mattress toppers were extremely comfortable. Rooms were clean with the exception of floor corners in the bathroom. Breakfast was great and the availability for dining and shopping was spot on.. Only a hop. skip and a jump from St. Bonaventure campus.
1 nacht verbleven in juli 2023
Reactie van Scott op 27 jul 2023
Thank you very much for the kind review, we look forward to your next visit with us.

10/10 – Uitstekend

Heather

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023
Reactie van Scott op 25 jul 2023
Thank you very much for your kind review.

2/10 – Ontzettend slecht

Mukesh

Zakenreiziger, Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Think twice before staying here. The door to my room was broken and wouldn’t close had to wait with my bags in the lobby until it was fixed. Found BED BUGS in the room and had to ask for a new room. Not worth your money
1 nacht verbleven in juli 2023
Reactie van Scott op 23 jul 2023
Thank you for your regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Uitstekend

Ann Marie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in juli 2023
Reactie van Scott op 22 jul 2023
Thank you very much for your kind review.

2/10 – Ontzettend slecht

Karen

Zakenreiziger
Positief: Netheid
Check-in & first night stay was awful. I made my reservation 2mos in advance, called at 1pm that day to ensure the front desk staff knew I would be a late checkin. I specifically requested a regular room and not a handicap accessible. At check in I got a grumpy reception person and a handicap room with a broken shower. I went back to the front desk and he let me know that as a late check in, I shouldnt expect my preferences to be honored. The next day I got a wonderful reception person who switched my room. Room was amazing and had a working shower and full dressing area. Will be back again but only if I can get a non-handicapped accessible room.
2 nachten verbleven in juli 2023
Reactie van Scott op 18 jul 2023
Thank you for leaving a reviewregarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 – Ontzettend slecht

Shelli

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
They charged us over $300 for an average hotel room, and the toilet did not work at all. So they were up in the room until 1 am trying to fix it, and ended up giving us a key to a room that had not been cleaned yet, was literally filthy, and was ON A DIFFERENT FLOOR, to use the bathroom in. So we had to go down the stairs all night and morning in pajamas when we had to go to the bathroom. Utterly ridiculous. I am attempting to get a refund because we did not rest at all and they were price gouging for broken rooms.
1 nacht verbleven in juli 2023
Reactie van Scott op 18 jul 2023
Thank you for giving us s review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are sorry your toilet was not working correctly. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I have called and left you a voicemail.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

2/10 – Ontzettend slecht

Jan

Zakenreiziger, Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Awful. Room reeked of smoke, no alternative room available. Parking not available, has to park at Applebees restaurant . Awful
Reactie van Scott op 15 jul 2023
Thank you for completing the review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Uitstekend

Michael

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room was clean, good breakfast, staff was nice. Will definitely stay there again.
2 nachten verbleven in juli 2023
Reactie van Scott op 13 jul 2023
Thank you very much for your kind review.

10/10 – Uitstekend

Laura

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Would come here again
Had an awesome stay great service! Awesome brealfast
1 nacht verbleven in juli 2023
Reactie van Scott op 7 jul 2023
Thank you very much for the kind review.

10/10 – Uitstekend

Tetsuya

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023
Reactie van Scott op 7 jul 2023
Thank you very much for the kind review.