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Beoordelingen van DoubleTree by Hilton Omaha Downtown

4 out of 5
DoubleTree by Hilton Omaha Downtown
1616 Dodge St, Omaha, NE

Beoordelingen

7,2

Goed

Gastenscore: 10 - Uitstekend. 315 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 264 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 179 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 129 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 114 van 1001 beoordelingen" "

7,6/10

Netheid

7,8/10

Personeel en service

7,0/10

Voorzieningen

7,2/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Maritza

Reisde met een groep
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Excellence staff
1 nacht verbleven in april 2024
Reactie van JM op 2 mei 2024
Hello Maritza. Thank you for choosing our hotel and for taking the time to write a review. Looking forward to welcoming you back!

6/10 – Redelijk

Mindy

Reisde met familie en kleine kinderen
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
The pool on 4th floor was awesome! But the room was missing some drawing and cracks in it. No vending options..the parking situation of having to pay when you are a guest.
2 nachten verbleven in april 2024
Reactie van JM op 25 apr 2024
Hello Mindy. We're glad you enjoyed the pool on the 4th floor! However, we apologize for any inconvenience caused by the room's condition and the lack of vending options. Your feedback about the parking situation is also noted, and we'll take it into consideration for improvement. We appreciate your input and hope to welcome you back for a better experience in the future!

8/10 – Goed

Steven

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Location and safety
1 nacht verbleven in april 2024
Reactie van JM op 24 apr 2024
Hello Steven. We are delighted to hear you enjoyed your stay! Thank you for choosing us! Hurry back soon!

10/10 – Uitstekend

Ghulam

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Omg it was really good. I really enjoyed ❤️
1 nacht verbleven in april 2024
Reactie van JM op 22 apr 2024
Hello Ghulam. Thank you for your wonderful review. We are delighted to hear that you had a memorable stay and we hope to have the pleasure of welcoming you back soon.

10/10 – Uitstekend

Ronda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van JM op 18 mrt 2024
Hello Ronda. Thank you for the 5 star review! We hope to serve you again in the near future.

6/10 – Redelijk

Jason

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
3 of 5 elevators where out. My 85 year old parents waited a long time for elevators. They took the stairs one time down because they waited for an empty elevator for 35 minutes. I carried suitcases up 5 flight because of elevator waiting time.
2 nachten verbleven in februari 2024
Reactie van JM op 18 mrt 2024
Hello Jason. We sincerely apologize for the inconvenience caused by the elevator issues during your stay. We understand the importance of efficient elevator service, especially for guests with mobility needs. Your feedback is crucial, and we are taking immediate steps to address and rectify the elevator situation to prevent such occurrences in the future.We appreciate your understanding and patience and hope to welcome you and your family back for a more pleasant stay. Thank you.

6/10 – Redelijk

Matthew

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Listing mentioned there was a complimentary breakfast however that wasnt the case. My check in experience with the woman had room for improvement. She ran through the accomodation details without room for questions or clarification. There wasnt a line behind me so Im not sure where the fire was.
1 nacht verbleven in februari 2024
Reactie van JM op 14 feb 2024
Hello Matthew. We appreciate you sharing your experience with us. We apologize for any confusion regarding the complimentary breakfast and for any shortcomings during your check-in experience. Your feedback regarding the interaction with our staff is valuable, and we'll address this to ensure a smoother process in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better on your next visit.

4/10 – Matig

Brandon

1 nacht verbleven in februari 2024
Reactie van JM op 14 feb 2024
Hello Brandon. Thank you for your review. We hope to serve you again in the near future.

8/10 – Goed

Kelsey

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Our stay was good, hotel staff was nice and helpful. The onsite bar and grill was great!
1 nacht verbleven in januari 2024
Reactie van JM op 23 jan 2024
Hello Kelsey. We appreciate the fantastic review and are glad you enjoyed your stay with us!

4/10 – Matig

Amanda

Negatief: Comfort kamer
Had no running water in the shower
1 nacht verbleven in januari 2024
Reactie van JM op 23 jan 2024
Hello Amanda. Thank you for taking the time to tell us about your experience. Your feedback is very important to us, we are certainly disappointed to hear that your shower was not working. We hope you will accept our sincerest apologies. We hope to welcome you back and win your heart in full!

10/10 – Uitstekend

Jeanne

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van JM op 23 jan 2024
Hello Jeanne. We are delighted to hear you enjoyed your stay! Thank you for choosing us! Hurry back soon!

10/10 – Uitstekend

Angela

1 nacht verbleven in januari 2024
Reactie van JM op 23 jan 2024
Hello Angela. Thank you for the 5 star review! Thank you for choosing us. We hope to serve you again in the near future.

8/10 – Goed

Katherine

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We were driving through Omaha and got in to the hotel around 4pm. We had been driving since 5am that morning. I did not know that the restaurant in the hotel was closed on Sunday's. There is no convenient restaurant's in the area and going back out in the car to find one was not an option for us. The hotel is not convenient off of I-80 and I probably would not use it again.
1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

kwonnie

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van JM op 8 jan 2024
Hello Kwonnie. Thank you for your review. We hope to serve you again in the near future.

10/10 – Uitstekend

Andrew

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good Downtown Omaha Option
Staff were amazing, great customer service at the front desk and the hotel bar. The rooms size was good and seemed well maintained and clean. Common areas were also very well kept. The beds were a bit soft for my liking, but that is really the only negative. They should maybe work on an alternative to giving everyone plastic water bottles at check-in, but it is nice to get cookies and a drink when arriving.
1 nacht verbleven in december 2023
Reactie van JM op 5 jan 2024
Hello Andrew. Thank you for the positive feedback! We're glad you enjoyed the excellent service, well-maintained rooms, and common areas. We appreciate your suggestions and look forward to welcoming you back for another pleasant stay.

2/10 – Ontzettend slecht

Michelle

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Do not stay!
Not worth the money. The cookies they gave us must have been a week old! Shower had mold growing in the grout of the tile. The furry orange kind! Bathroom was dirty. Showe handle was broken and could not get the shower to turn on. Carpets were stained. Only had two paper cups in the room on new years eve and was told thats all they had. Could not even open our champagne for a toast! Breakfast was $18 for basically a continental breakfast. Website said there was a bar/lounge on site only to be told they decided to close early. Do not stay here, there are much better hotels in the Old Market.
1 nacht verbleven in december 2023
Reactie van JM op 5 jan 2024
Hello Michelle. We apologize for the issues during your stay, including the condition of the room, amenities, and miscommunication about the bar/lounge. Your feedback is valuable, and we'll work to address these concerns. Thank you for sharing your experience.

2/10 – Ontzettend slecht

Yury

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
La habitación pésima, el baño tupido, nunca limpiaron ni cambiaron la ropa de cama ni toallas, nos hicieron pagar el parqueo siendo gratis , horrible
2 nachten verbleven in december 2023
Reactie van JM op 5 jan 2024
Hello Yury. Thank you for choosing to stay with us! We hope to welcome you back and win your heart in full!

4/10 – Matig

Dan

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
The room was not clean, there was food left in the Refrigerator from previous tenants. We didn’t get are room cleaned daily
3 nachten verbleven in december 2023
Reactie van JM op 5 feb 2024
Hello Dan. We appreciate your review. Our sincere apologies for the oversight with the refrigerator. Your feedback is invaluable, and we are committed to enhancing our services. We hope to have the opportunity to exceed your expectations on your next visit.

10/10 – Uitstekend

Yifan

Positief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van JM op 2 jan 2024
Hello Yifan. Thank you for your review. We hope to serve you again in the near future.

2/10 – Ontzettend slecht

yongyao, oneill

1 nacht verbleven in december 2023
Reactie van JM op 23 jan 2024
Hello Yongyao. Thank you for choosing to stay with us! We hope to welcome you back and win your heart in full!

10/10 – Uitstekend

Chantelle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van JM op 26 dec 2023
Hello Chantelle. Thank you for your review. We hope to serve you again in the near future.

6/10 – Redelijk

Dan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The parking procedure wasn’t really explained very well so the first time out cost an extra $12. Unredeemable I guess. Shower handle was stuck so water ran in tub for 2 hours. Called the front desk after I realized the drain wasn’t keeping up with the water. They said just push it in. I hadn’t used force because I didn’t want to Break it. A swift smack got it in.
1 nacht verbleven in december 2023
Reactie van JM op 22 dec 2023
Hello Dan. Thank you for taking the time to share your experience of your recent stay with us. We sincerely appreciate your feedback and we're sorry we did not meet your expectations. We hope you will consider staying with us in the future. We'd love to have you as our guest to ensure you have the best travel experience. Thank you.

10/10 – Uitstekend

Mitzi

1 nacht verbleven in december 2023
Reactie van JM op 21 dec 2023
Hello Mitzi. Thank you for your review. We hope to serve you again in the near future.

8/10 – Goed

MEGAN

Reisde met familie
Positief: Netheid, personeel en service
Great location. Beautiful hotel. Nice rooms with a view. Comfortable beds. We like their pool. But the pool room was VERY COLD this time. We still had goosebumps after an hour of playing and swimming in the pool.
1 nacht verbleven in december 2023
Reactie van JM op 21 dec 2023
Hello Megan. Thank you for your review. We hope to serve you again in the near future.

10/10 – Uitstekend

Sarah

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in december 2023
Reactie van JM op 21 dec 2023
Hello Sarah. Thank you for your review. We hope to serve you again in the near future.

10/10 – Uitstekend

Alicia

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
10/10 recommend. The free shuttle was so convenient, parking right next door, good food, quiet beautiful rooms. The lobby was so pretty too. Staff was nice!
1 nacht verbleven in december 2023
Reactie van JM op 21 dec 2023
Hello Alicia. We appreciate the fantastic review and are glad you enjoyed your stay with us!

6/10 – Redelijk

Awaz, Bartlett

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Needed a little touch up!
1 nacht verbleven in november 2023
Reactie van JM op 5 dec 2023
Hello Awaz. We are delighted to hear you enjoyed your stay! Thank you for choosing us! Hurry back soon!

8/10 – Goed

Derron

Positief: Netheid
1 nacht verbleven in november 2023
Reactie van JM op 27 nov 2023
Hello Derron. Thank you for your review. We hope to serve you again in the near future.

4/10 – Matig

Christian

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
T v went out took an hour to fix it Found a small jar of marijuana down beside the bed dirty wash rag behind the towel in the bathroom. And I went to take a shower the next morning. The Shower would not drain. Had to switch rooms to shower. Showersshower will drain, wouldn't drain?
1 nacht verbleven in november 2023
Reactie van JM op 13 nov 2023
Hello Christian. Thank you for taking the time to tell us about your experience. Your feedback is very important to us, we are certainly disappointed to hear about the condition of the rooms, and the issues found. We hope you will accept our sincerest apologies.We hope to have you back in the near future. Thank you.

6/10 – Redelijk

Lisa

Reisde met familie
Positief: Netheid
I booked a room for 2 nights in a room 2 queen deluxe. They gave me a standard room. Disappointed they would not change the price difference of the two night room price. Was not happy paying for something i didnt get.
2 nachten verbleven in oktober 2023
Reactie van JM op 31 okt 2023
Hello Lisa. Thank you for sharing your experience. We regret the discrepancy in your room assignment and billing. We're taking immediate steps to address these issues. Your feedback is invaluable, and we hope to have the opportunity to serve you better in the future.

10/10 – Uitstekend

lacie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van JM op 30 okt 2023
Hello Lacie. Thank you for your review. We hope to serve you again in the near future.

10/10 – Uitstekend

Cody, Appleton

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved that the area was walking distance to several areas. Parking was easy and staff were friendly
2 nachten verbleven in oktober 2023
Reactie van JM op 29 okt 2023
Hello Cody. Thank you for your review. We hope to serve you again in the near future.

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I liked the area and helpful staff
1 nacht verbleven in oktober 2023
Reactie van JM op 29 okt 2023
Hello Michael. Thank you for your review. We hope to serve you again in the near future.

10/10 – Uitstekend

Thomas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Our stay was great
2 nachten verbleven in oktober 2023
Reactie van JM op 29 okt 2023
Hello Thomas. Thank you for your review. We hope to serve you again in the near future.

10/10 – Uitstekend

Edward

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to old market and surrounding businesses.
2 nachten verbleven in oktober 2023
Reactie van JM op 29 okt 2023
Hello Edward. Thank you for your review. We hope to serve you again in the near future.

10/10 – Uitstekend

Darla

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good place to stay.
1 nacht verbleven in oktober 2023
Reactie van JM op 16 okt 2023
Hello Darla. We are delighted to hear that you had a memorable stay and we hope to have the pleasure of welcoming you back soon.

6/10 – Redelijk

Kristen, Lincoln

Positief: Personeel en service
Negatief: Netheid
2 nachten verbleven in oktober 2023
Reactie van JM op 16 okt 2023
Hello Kristen. Thank you for your review. We hope to serve you again in the near future.

8/10 – Goed

Nate

2 nachten verbleven in oktober 2023
Reactie van JM op 16 okt 2023
Hello Nate. Thank you for your review. We hope to serve you again in the near future.

2/10 – Ontzettend slecht

Jake

Reisde met partner
Negatief: Netheid, personeel en service
The room was very dusty, when the ac was on it sounded like rocks in the vents and the water pipes would bang in the walls constantly.
1 nacht verbleven in oktober 2023
Reactie van JM op 9 okt 2023
Hello Jake. We appreciate the time you took to share your concerns and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 – Goed

Sara

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was advertised breakfast was an included, it was not. For the price of the rooms, charging an extra $18 for breakfast is excessive. The ice machine didn’t work so I went to another one, which also didn’t work, and had a note on it to use the one our floor, but again, it didn’t work.
1 nacht verbleven in oktober 2023
Reactie van JM op 9 okt 2023
Hello Sara. Thank you for your review. We hope to serve you again in the near future.

10/10 – Uitstekend

Amy

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
1 nacht verbleven in oktober 2023
Reactie van JM op 9 okt 2023
Hello Amy. Thank you for your review. We hope to serve you again in the near future.

10/10 – Uitstekend

Zalina

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van JM op 9 okt 2023
Hello Zalina. Thank you for your review. We hope to serve you again in the near future.

10/10 – Uitstekend

Craig

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is close to the airport which makes it a great place to stay. The commute to the airport will be short.
1 nacht verbleven in oktober 2023
Reactie van JM op 9 okt 2023
Hello Craig. Thank you for your review. We hope to serve you again in the near future.

2/10 – Ontzettend slecht

Rebecca, McCook Lake

Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
You have to go to the second floor to check in there are no signs telling you this. We were on the 4th floor but half the elevators don’t stop at 4th floor.
1 nacht verbleven in september 2023
Reactie van JM op 9 okt 2023
Hello Rebecca. Thank you for bringing this to our attention. We sincerely appreciate your feedback and are glad you enjoyed your stay.

10/10 – Uitstekend

Juan

Positief: Netheid
1 nacht verbleven in oktober 2023
Reactie van JM op 6 okt 2023
Hello Juan. Thank you for your review. We hope to serve you again in the near future.

6/10 – Redelijk

Adam

Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
3 nachten verbleven in september 2023
Reactie van JM op 6 okt 2023
Hello Adam. Thank you for your review. We hope to serve you again in the near future.

6/10 – Redelijk

Christian

Negatief: Personeel en service
The parking options were poor. The front desk people in the evening weren’t very helpful or nice either.
1 nacht verbleven in september 2023
Reactie van JM op 6 okt 2023
Hello Christian. Thank you for your review. We hope to serve you again in the near future.

2/10 – Ontzettend slecht

Allison

Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
1 nacht verbleven in september 2023
Reactie van JM op 6 okt 2023
Hello Allison. Thank you for choosing to stay with us! We hope to welcome you back and win your heart in full!

6/10 – Redelijk

Michael

Positief: Netheid, personeel en service
2 nachten verbleven in september 2023
Reactie van JM op 6 okt 2023
Hello Michael. Thank you for your review. We hope to serve you again in the near future.

8/10 – Goed

Raquel

Positief: Personeel en service
Negatief: Netheid
1 nacht verbleven in september 2023
Reactie van JM op 28 sep 2023
Hello Raquel. Thank you for your review. We hope to serve you again in the near future.