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Beoordelingen van Hampton Inn Omaha/West Dodge Road (Old Mill)

2.5 out of 5
Hampton Inn Omaha/West Dodge Road (Old Mill)
11201 Davenport St, Omaha, NE

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 444 van 797 beoordelingen" "
Gastenscore: 8 - Goed. 212 van 797 beoordelingen" "
Gastenscore: 6 - Redelijk. 71 van 797 beoordelingen" "
Gastenscore: 4 - Matig. 37 van 797 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 33 van 797 beoordelingen" "

9,0/10

Netheid

8,8/10

Personeel en service

8,2/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Joni, Evansville

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly, helpful staff and housekeeping department! Wonderful breakfast, good coffee. Nice decor, clean.
1 nacht verbleven in mei 2024

8/10 – Goed

Holger, Frankfurt am Main

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All clean and had all I needed
3 nachten verbleven in mei 2024

8/10 – Goed

Skyler

2 nachten verbleven in april 2024

4/10 – Matig

Travis

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
We chose this hotel because it had high ratings. The room we got the ac wasn’t working properly, the refrigerator barely kept things cool , the drain for the bathtub wasn’t working, the coffee machine didn’t work in the room either. The ice machine on our floor was broken as well so you had to go to a different floor to get ice. I alerted the staff upon check out he was very kind and wrote everything down I was just disappointed he didn’t offer a discount or anything.
1 nacht verbleven in april 2024
Reactie van Ava op 28 apr 2024
Hello, thank you for sharing your feedback with us. We strive to ensure each guest has an at home experience, and I do apologize if we fell short of that this time. I did look into the issues reported about this room. As we do appreciate the opportunity to make it right while you are still on property, we hope that you make this stay an exception and stay with us again in the future. Feel free to reach out to me directly at ava.vasquez@hilton.com. Thank you again!

10/10 – Uitstekend

jane

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean Easy check in Comfortable beds
1 nacht verbleven in april 2024

10/10 – Uitstekend

Earl

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Like clean and property maintained. Nice staff.
3 nachten verbleven in april 2024
Reactie van Ava op 15 apr 2024
Thank you for sharing your feedback with us! We appreciate you selecting the Hampton Inn Omaha West Dodge-Old Mill. We hope to see you back if ever in Omaha again! Thank you again,

10/10 – Uitstekend

Nancy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed here a couple weeks ago and enjoyed our stay so we came back because we were so pleased with our stay
1 nacht verbleven in maart 2024
Reactie van Ava op 3 apr 2024
Nancy,Thank you for sharing your feedback with us! We appreciate you selecting the Hampton Inn Omaha West Dodge-Old Mill. We hope to see you back if ever in Omaha again! Thank you again!

6/10 – Redelijk

Bill

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
The key card would not work Had to get staff to let us in our room everytime IT WAS A PAIN
1 nacht verbleven in maart 2024
Reactie van Ava op 25 mrt 2024
Thank you for sharing your feedback with us! We appreciate you selecting the Hampton Inn Omaha West Dodge-Old Mill. We strive to ensure each guest has an at-home experience, and we are very sorry if we fell short of that this time. We understand how it may be inconvenient to not have a key card, which is why we offered to waive all late cancel fees or refund remainder of stay if you chose to check out. If there is anything we could have done to make your stay more comfortable, please let us know! Thanks again,

10/10 – Uitstekend

Joseph, Chicago

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I would definitely and probably will stay here again.
1 nacht verbleven in maart 2024
Reactie van Ava op 25 mrt 2024
Thank you for sharing your feedback with us! We appreciate you selecting the Hampton Inn Omaha West Dodge-Old Mill. We hope to see you back if ever in Omaha again! Thank you again,

10/10 – Uitstekend

Nancy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It fit our purpose just perfect
1 nacht verbleven in maart 2024
Reactie van Ava op 13 mrt 2024
Thank you for your feedback!! We hope to see you back in the future!

10/10 – Uitstekend

Larry

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and big rooms.
1 nacht verbleven in maart 2024
Reactie van Ava op 2 mrt 2024
Thank you for sharing your feedback with us! We appreciate you selecting the Hampton Inn Omaha West Dodge-Old Mill. We hope to see you back if ever in Omaha again! Thank you again,

8/10 – Goed

Craig

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Continental breakfast on Sunday morning was excellent.
2 nachten verbleven in februari 2024
Reactie van Ava op 26 feb 2024
Thank you for sharing your feedback with us! We appreciate you selecting the Hampton Inn Omaha West Dodge-Old Mill. If there is anything we could have done to make your stay a 5, please let us know! Thanks again,

10/10 – Uitstekend

Michelle

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Ava op 26 feb 2024
Thank you for sharing your feedback with us! We appreciate you selecting the Hampton Inn Omaha West Dodge-Old Mill. We hope to see you back if ever in Omaha again! Thank you again,

10/10 – Uitstekend

Christina

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Ava op 26 feb 2024
Thank you for sharing your feedback with us! We appreciate you selecting the Hampton Inn Omaha West Dodge-Old Mill. We hope to see you back if ever in Omaha again! Thank you again,

10/10 – Uitstekend

Jen

Zakenreiziger, Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were all very friendly & the hotel was clean.
2 nachten verbleven in februari 2024
Reactie van Ava op 18 feb 2024
Thank you for sharing your feedback with us! We appreciate you selecting the Hampton Inn Omaha West Dodge-Old Mill. We hope to see you back if ever in Omaha again! Thank you again,

10/10 – Uitstekend

Ivan

1 nacht verbleven in februari 2024
Reactie van Ava op 18 feb 2024
Thank you for sharing your feedback with us! We appreciate you selecting the Hampton Inn Omaha West Dodge-Old Mill. We hope to see you back if ever in Omaha again! Thank you again,

10/10 – Uitstekend

Alejandra

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Ava op 14 feb 2024
Thank you for your feedback!!! We appreciate you selecting the Hampton Inn Omaha West Dodge-Old Mill, and hope to see you back if ever in Omaha again.

8/10 – Goed

Benjamin

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Ava op 14 feb 2024
Hello,Thank you for sharing your feedback with us! If there is anything we could have done to make your stay more comfortable, please let us know. Thanks,

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Dennis the breakfast guy is awesome He goes above and beyond He is one of the reasons we keep coming back when we visit our son who lives in Omaha
4 nachten verbleven in januari 2024
Reactie van Ava op 14 feb 2024
Thank you for your feedback!!! We appreciate you selecting the Hampton Inn Omaha West Dodge-Old Mill, and hope to see you back if ever in Omaha again.

10/10 – Uitstekend

Susan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was quiet and amazingly clean. They were kind and responsive to us as well.
1 nacht verbleven in januari 2024
Reactie van Ava op 14 feb 2024
Thank you for your feedback!!! We appreciate you selecting the Hampton Inn Omaha West Dodge-Old Mill, and hope to see you back if ever in Omaha again.

8/10 – Goed

Susan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 complaints which should be readily remedied: Heater had a loud squeaking noise while running & pillows in my room were terrible— need to be replaced— I have stayed at this property multiple times— it is convenient, clean & has a nice breakfast
2 nachten verbleven in januari 2024
Reactie van Ava op 14 feb 2024
Hello, Thank you for your feedback! I'm sorry to hear that your stay was less than satisfactory. If there was anything we could have done to make your stay better, please let me know!! We hope that you make this stay an exception and stay with us, if ever in Omaha again. Thanks again,

10/10 – Uitstekend

Geremy, plano

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in januari 2024
Reactie van Ava op 14 feb 2024
Thank you for your feedback!!! We appreciate you selecting the Hampton Inn Omaha West Dodge-Old Mill, and hope to see you back if ever in Omaha again.

10/10 – Uitstekend

Justine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice, I would stay again.
1 nacht verbleven in januari 2024
Reactie van Ava op 14 feb 2024
Thank you for your feedback!!! We appreciate you selecting the Hampton Inn Omaha West Dodge-Old Mill, and hope to see you back if ever in Omaha again.

8/10 – Goed

Kent

Positief: Netheid, personeel en service
1 nacht verbleven in december 2023
Reactie van Ava op 14 feb 2024
Hello,Thank you for sharing your feedback with us! If there is anything we could have done to make your stay more comfortable, please let us know. Thanks,

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Ava op 14 feb 2024
Thank you for your feedback!!! We appreciate you selecting the Hampton Inn Omaha West Dodge-Old Mill, and hope to see you back if ever in Omaha again.

10/10 – Uitstekend

Keith, Maryville

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Ava op 14 feb 2024
Thank you for your feedback!!! We appreciate you selecting the Hampton Inn Omaha West Dodge-Old Mill, and hope to see you back if ever in Omaha again.

6/10 – Redelijk

Chrissy

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good location, subpar amenities
The air conditioner/fan made the most horrendous noise, so we couldn’t keep our room nice and cold. We didn’t let the front desk know, I didn’t want the hassle of moving all of our stuff! So we just didn’t use the heater or air conditioner. The bed and pillows were uncomfortable. Could use a coat of paint inside, so many scrapes on doors and walls. Also, we like a dark hotel room, light comes in from above the floor air conditioner/heater. Plus so much light from the hallway door. Overall good location and clean hotel.
2 nachten verbleven in december 2023
Reactie van Ava op 26 dec 2023
Good morning,We strive to provide an at home experience for our guests and I want to apologize if we fell short of that. We will be undergoing renovation in 2024. I hope that you will make this stay an exception and stay with us again in the future!

10/10 – Uitstekend

Renee

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great customer service
The battery in the smoke detector started beeping around 3:15 am. We contacted the front desk and had a different room in under 10 minutes.
1 nacht verbleven in december 2023
Reactie van Kim op 14 feb 2024
We are very sorry for the inconvenience caused to you by the beeping sound. I am glad that we were able to rectify the situation and provide you with a great stay. Thank you and we hope you choose to stay with us again for your future hospitality needs.

10/10 – Uitstekend

Kathleen Urban

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff has restored our faith in old-fashioned values... going beyond basic customer service and ensuring the guests feel welcome. Without exception, every employee greeted us with a sincere smile and made sure our needs were met. The gentleman who runs the breakfast will take care of you!!
4 nachten verbleven in november 2023

10/10 – Uitstekend

Deb

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy access. Very friendly service. Always a “good morning “ or “good afternoon “
Reactie van Ava op 14 feb 2024
Thank you for your feedback!!! We appreciate you selecting the Hampton Inn Omaha West Dodge-Old Mill, and hope to see you back if ever in Omaha again.

8/10 – Goed

Susan

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property seems well cared for & breakfast is nice & breakfast staff was very helpful
2 nachten verbleven in december 2023
Reactie van Ava op 14 feb 2024
Hello,Thank you for sharing your feedback with us! If there is anything we could have done to make your stay more comfortable, please let us know. Thanks,

4/10 – Matig

MARK

Reisde met familie
Negatief: Personeel en service, comfort kamer
1 nacht verbleven in december 2023
Reactie van Ava op 7 dec 2023
Good evening,I am sorry to see that you did not enjoy your stay. Please let me know what we could have done to make your stay more comfortable.

8/10 – Goed

Donnie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023
Reactie van Ava op 14 feb 2024
Hello,Thank you for sharing your feedback with us! If there is anything we could have done to make your stay more comfortable, please let us know. Thanks,

10/10 – Uitstekend

Adam

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
AC/ Heater fan in room was messed up and very noisy. Breakfast and staff were awesome!
1 nacht verbleven in november 2023

10/10 – Uitstekend

Jeffrey

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice place to stay. Room very clean and tidy. Staff very helpful.
1 nacht verbleven in november 2023

8/10 – Goed

Erik

3 nachten verbleven in november 2023
Reactie van Ava op 14 feb 2024
Hello,Thank you for sharing your feedback with us! If there is anything we could have done to make your stay more comfortable, please let us know. Thanks,

10/10 – Uitstekend

Mary

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice motel
1 nacht verbleven in november 2023

10/10 – Uitstekend

Dina

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was friendly and very helpful. Becky was most helpful.
1 nacht verbleven in november 2023

6/10 – Redelijk

Barbara

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Our drain stopper for tub didn't work so we couldn't take a bath which we were looking forward to. Also I do NOT think our beds were queen. My daughter and I were way too close in bed. We always sleep together on our trips. The minute we walked in we said these are not queens. Terrell was awesome though a front desk. Very professional and welcoming.
2 nachten verbleven in oktober 2023

6/10 – Redelijk

Thomas, Grand Junction

Positief: Netheid
1 nacht verbleven in oktober 2023
Reactie van Ava op 17 nov 2023
Good morning Thomas,We do strive to ensure our guests have an at home experience with us. Would you mind sharing what could have made your stay better?Thank you,

10/10 – Uitstekend

Luz Maria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Sara, Grand Island

1 nacht verbleven in oktober 2023

2/10 – Ontzettend slecht

Kristen

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Ava op 17 nov 2023
Good morning Kristen, We do strive to ensure our guests have an at home experience with us. Would you mind sharing what could have made your stay better?Thank you,

6/10 – Redelijk

Rhonda

Positief: Netheid, personeel en service en voorzieningen
Water pressure was low and room above was stomping footsteps
2 nachten verbleven in oktober 2023
Reactie van Ava op 17 nov 2023
Good morning Rhonda,We do strive to ensure our guests have an at home experience with us. I do apologize for the inconveniences during your stay. Please let us know how we could have made your stay better.Thank you,

6/10 – Redelijk

Connie, columbus

Breakfast was good very friendly chef beds were OK. Heater in the room was loud name fan sounded like it needs repairs
1 nacht verbleven in oktober 2023
Reactie van Ava op 17 nov 2023
Good morning Connie,We do strive to ensure our guests have an at home experience with us. I apologize if we fell short of that. I will speak with the appropriate departments regarding the fan and the mattresses. We do hope you give us another chance in the future!Thank you,

10/10 – Uitstekend

Derek

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Carmen

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was extremely nice. There were lots of pillows and blankets were more than sufficient for whatever was needed for comfort. My one complaint is there is no USB slots for charging cables to plug into.
1 nacht verbleven in oktober 2023
Reactie van Agm Lisa op 15 okt 2023
Thank you for sharing your experience with us! We are excited to tell you we will be getting a renovation and it will be completed in 2024! We will be getting the usb ports in the rooms. We do hope you come and see the new us!

6/10 – Redelijk

CAROLYN

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Really $75.00 added for a 9lb dog
It was fine. Except that the room backed up to the elevator shafts and the wall vibrates and the sound of the elevators running came right through the wall. Maybe if you moved the beds from THAT wall to the opposite it would help when trying to sleep. Also you should pist what the cost for having a pet with you is rather than Suprise!!!! That will be $75.00 for your 9lb dog to stay with you, Really!!!
1 nacht verbleven in september 2023
Reactie van Agm Lisa op 15 okt 2023
Thank you for sharing your experience with us. We do take our guests comments seriously and we will pass the information along to the correct departments. We understand our pet fee may not be like other hotels, however we do pride ourselves with the fact you are unaware of any smell or pet evidence in the rooms as we deep clean thoroughly. We do hope you stay safe on your travels!

8/10 – Goed

Itzel

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel, however when we got there, there was nobody to check us in so we had to wait a while, then the pool wasn’t open on the two days we stayed in.
2 nachten verbleven in oktober 2023
Reactie van Agm Lisa op 15 okt 2023
Thank you for sharing your experience with us! We do know how frustrating it can be when we have to shut the pool down. When we do this it is for the safety of our guests as we ensure the pool chemicals are balanced and safe. We do hope you give us another chance the next time you are in our area!

8/10 – Goed

Eric

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
It was convenient for me. I live in Omaha and I stayed there because my bathroom was being remodeled. My only complaint is about the parking lot. It needs to be resurfaced. There is a section that is crumbling.
1 nacht verbleven in oktober 2023
Reactie van Agm Lisa op 15 okt 2023
Thank you for sharing your experience! We do take our guests comments to heart. We will pass on your comments to the appropriate department. We want to reassure you that our management team is in the process of redoing our parking lot, hopefully by spring!