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Beoordelingen van Hampton Inn & Suites Omaha-Downtown

2.5 out of 5
Hampton Inn & Suites Omaha-Downtown
1212 Cuming St, Omaha, NE

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 480 van 1005 beoordelingen" "
Gastenscore: 8 - Goed. 231 van 1005 beoordelingen" "
Gastenscore: 6 - Redelijk. 143 van 1005 beoordelingen" "
Gastenscore: 4 - Matig. 76 van 1005 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 75 van 1005 beoordelingen" "

8,4/10

Netheid

8,6/10

Personeel en service

8,0/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Caryn

Reisde met familie
Positief: Personeel en service
We were pleasantly surprised with how large the double Queen with a pullout couch was. It was a nice size for our family of 5. The room had a weird smell and unfortunately the windows do not open to air out. The air conditioner would cool down to 65° which didn’t feel cool enough. Not sure if it was working properly. When we pulled the couch out to use, there where sheets on it that appeared to be dirty and used. We got new sheets at the front desk. It was a quiet hotel, no noise disturbances. Parking was tough, you pay $25 per 24 hours to park and there were very limited spaces. The best part about our stay was the size of the room and how quiet it was.
1 nacht verbleven in mei 2024

4/10 – Matig

Tony

Positief: Staat van de accommodatie en faciliteiten
4 nachten verbleven in mei 2024
Reactie van Michelle op 23 mei 2024
Thank you for staying with us.

10/10 – Uitstekend

Mpga

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location. Always clean. Lots of activities near by. Great hot breakfast. Friendly staff. It is our second time to stay here, we enjoyed both times.
3 nachten verbleven in mei 2024
Reactie van Michelle B. op 23 mei 2024
Thank you for staying with us.

10/10 – Uitstekend

Rose

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The sraff was all so friendly and helpful. My sister said the same thing. Breakfast was great.
2 nachten verbleven in mei 2024
Reactie van Michelle B. op 23 mei 2024
Thank you for staying with us.

2/10 – Ontzettend slecht

Lynette

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
You have to pay for parking but there is no parking in the lot at 10pm. Also, there was noise at 11:30p.m. It woke us up, my husband opened the door to find 30 people in hallway being escorted out by the police. Also, they never sent maid service and were there for three days. Front desk staff Devin Is extremely rude!
3 nachten verbleven in mei 2024
Reactie van Michelle op 20 mei 2024
Thank you for staying with us. We will address your concerns.

6/10 – Redelijk

Holly

Positief: Netheid, personeel en service
1 nacht verbleven in mei 2024
Reactie van Michelle op 20 mei 2024
Thank you for staying with us.

6/10 – Redelijk

Vickie

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
It cost an extra $15 just to park in their parking lot. It was a Tuesday so it was that busy. Also nothing was said about it at booking
1 nacht verbleven in mei 2024
Reactie van Michelle op 20 mei 2024
Thank you for staying with us.

8/10 – Goed

Vito

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Michelle op 8 mei 2024
Thank you for staying with us!!

10/10 – Uitstekend

Kari

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was clean and well maintained.
1 nacht verbleven in april 2024
Reactie van Michelle op 8 mei 2024
Thank you for staying with us!

8/10 – Goed

Jessica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Michelle op 8 mei 2024
Thank you for staying with us.

10/10 – Uitstekend

Jim

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Michelle B. op 4 mei 2024
thank you for staying with us.

10/10 – Uitstekend

Carrie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location for baseball weekend! Breakfast was excellent!
1 nacht verbleven in april 2024
Reactie van Michelle op 29 apr 2024
Thank you for staying with us!

10/10 – Uitstekend

Amy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All staff were so friendly, helpful, and genuinely happy to be there. So refreshing! Lived up to Hampton standards in every way. Clean, comfortable, quiet. Akways sleep so well in these hotels and this one was no exception. Also, Ana in the breakfast area was a ray of sunshine and made my morning special. Thank you!
1 nacht verbleven in april 2024
Reactie van Michelle op 29 apr 2024
Thank you for staying with us!

10/10 – Uitstekend

Andera

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The $15 to park overnight was a bit much. Otherwise we had a lovely stay. Everything was clean and comfy. Great breakfast.
1 nacht verbleven in april 2024
Reactie van Michelle op 24 apr 2024
Thank you for staying with us.

10/10 – Uitstekend

Angie

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The gal that checked us in was really nice and helpful also when trying to figure out where to eat. Don’t like the parking fee and wish you had a hot tub but everything else was wonderful
1 nacht verbleven in april 2024
Reactie van Michelle op 24 apr 2024
Thank you for staying with us.

10/10 – Uitstekend

Cassie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Michelle op 24 apr 2024
Thank you for staying with us.

10/10 – Uitstekend

Oscar

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
All fine excellent hotel
2 nachten verbleven in april 2024
Reactie van Michelle op 24 apr 2024
Thank you for staying with us.

10/10 – Uitstekend

Emily

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Get here early. Parking is not that big
1 nacht verbleven in april 2024
Reactie van Michelle op 24 apr 2024
Thank you for staying with us.

8/10 – Goed

Carol, Dodge

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We were going to an event at the CHI center, very walkable 😊 Only complaint is our air conditioner made a very loud noise the whole time we were there. Great breakfast
1 nacht verbleven in april 2024
Reactie van Michelle op 18 apr 2024
Thank you for staying with us.

10/10 – Uitstekend

Veronica

Reisde met een groep
Positief: Voorzieningen
It was a nice hotel
1 nacht verbleven in april 2024
Reactie van Michelle op 18 apr 2024
Thank you for staying with us.

8/10 – Goed

IL

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Service was good
1 nacht verbleven in april 2024
Reactie van Michelle op 18 apr 2024
Thank you for staying with us.

6/10 – Redelijk

KYLIE

Reisde met een groep
I liked that there were restaurants in walking distance and also close to the field and arena. Breakfast was good too! I did not like the beds, they were noisy and uncomfortable. Parking went up $5 the day before we came & I was not notified. There was only 1 mirror in the room. Outlets were limited.
1 nacht verbleven in april 2024
Reactie van Michelle op 20 apr 2024
thank you for staying with us

10/10 – Uitstekend

Justin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Michelle op 18 apr 2024
Thank you for staying with us.

8/10 – Goed

Chad

Reisde met een groep, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Liked it was with in walking distance of CHI. Staff was friendly. Parking was little tight in late evenings but always found a spot.
2 nachten verbleven in april 2024
Reactie van Michelle op 8 apr 2024
Thank you for staying with us!

10/10 – Uitstekend

Sarah

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s a nice hotel, we’ve stayed here before & will again when needed!
1 nacht verbleven in april 2024
Reactie van Michelle op 8 apr 2024
Thank you for staying with us!

6/10 – Redelijk

Sanjuana

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Don't remember ready anything about having to pay for parking when booking.
1 nacht verbleven in maart 2024
Reactie van Michelle op 1 apr 2024
I do apologize about the expense of parking, however, it does state on our website and on the third party site that parking is a charge of 10/day.Thank you for staying with us.

10/10 – Uitstekend

Cesar

1 nacht verbleven in maart 2024
Reactie van Michelle op 19 apr 2024
Thank you for staying with us.

8/10 – Goed

Lukas

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Only being a half mile from CHI Health Center was very convenient.
2 nachten verbleven in maart 2024
Reactie van Michelle op 1 apr 2024
Thank you for staying with us.

10/10 – Uitstekend

Joseph

Reisde met familie
Positief: Personeel en service, voorzieningen
Great location
2 nachten verbleven in maart 2024
Reactie van Michelle B. op 25 mrt 2024
Thank you for staying with us!

4/10 – Matig

Megan

Reisde met een groep
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love staying at your properties when I travel!! This visit made me feel a bit “nickle and dimed.” When I walked in, the first words out of the front desk woman’s mouth were, “It’s $50 to check in early.” No hello, no pleasantries. I’ve never had to pay early checkin fees at your properties, just been allowed to checkin if my room was ready. Then I was told parking would cost me an additional fee and wasn’t included with my stay. She did share I’d get a discounted rate of $10 compared to the $50 they were charging non-guests. Then in the morning, coffee was completely gone. Usually love you guys, but this stay didn’t live up to the value I’ve grown to love about staying at Hampton.
1 nacht verbleven in maart 2024
Reactie van Michelle op 28 mrt 2024
I apologize for the experience you had while staying with us. I will speak with the front desk and kitchen staff about your concerns. Yes there is now an early check in fee if you come in before 2pm but it should have been presented in a better way. We raise the price of parking on event days to deter non hotel guests from parking in our lot which is why guests are given a code to drop it down to the regular price which is normally 10. I do hope you will give our hotel a try again in the future.

8/10 – Goed

Joe

1 nacht verbleven in maart 2024
Reactie van Michelle op 18 apr 2024
Thank you for staying with us.

8/10 – Goed

David

3 nachten verbleven in maart 2024
Reactie van Michelle B. op 25 mrt 2024
Thank you for staying with us!

6/10 – Redelijk

Kristene

Positief: Personeel en service
1 nacht verbleven in maart 2024
Reactie van Michelle B. op 25 mrt 2024
Thank you for staying with us!

10/10 – Uitstekend

Denzil

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
safe clean very friendly staff
1 nacht verbleven in maart 2024
Reactie van Michelle B. op 18 mrt 2024
thank you for staying with us

8/10 – Goed

Ben

2 nachten verbleven in maart 2024
Reactie van Michelle B. op 18 mrt 2024
thank you for staying with us

8/10 – Goed

Anna

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel itself is great. But i know myself and several others after paying for parking had an extremely difficult time finding a parking spot on site after a long day. Don't charge for parking if there arent enough spots.
2 nachten verbleven in maart 2024
Reactie van Michelle B. op 18 mrt 2024
thank you for staying with us. We will discuss the parking situation with the executive team.

2/10 – Ontzettend slecht

Molly

1 nacht verbleven in maart 2024
Reactie van Michelle op 20 mei 2024
Thank you for staying with us.

4/10 – Matig

Ronald

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rented here because in past it was good. Not so this time. First, at checkin, you have to play phone tag to pay TEN DOLLARS to park in thier lot over night. No option, nowhere else to park! Forced to pay extra on top of a pricy room! Plus, youHAVE to use thier app and a card to pay it. NO option! Staff was no help with this. Next, asked for courtesy van to old market. NOPE! Havent had one since covid. LIE! Had one last year at this same time of year. Cheaping out and lieing about it. Real cute. Heater in room sounded loud and rattling. Lousy thing to try to sleep through. Pillows felt like they were filled with pudding. Wierdly mushy. Not at all comfortable. Bottom sheet on bed did not fit correctly, so in the middle of the night, it slipped up at the bottom and tangled around our feet. Not at all comfortable. Plus upon checking my credit card statement on app after I got home, it appears they charged me 50 dollars more than I was quoted when I booked this room through Expedia! We'll see how this pans out. All in all this property has slipped tremendously and will now be on my no stay list from now on.
1 nacht verbleven in maart 2024
Reactie van Michelle op 18 mrt 2024
Sorry for the experience you had while staying with us. It has been two years in June since we had a shuttle. The 50 is an incidental hold which is standard at most hotels. It does get refunded after check out.

8/10 – Goed

Valisity

Positief: Netheid, personeel en service en voorzieningen
I found it pretty dumb that you have to pay for parking at a hotel that you paid for… but oh well. Hotel seemed nice overall, a large room, nothing went wrong. Breakfast was good, and a nice variety. Pool water was murky which is weird. Microwave and fridge were very cheap in our room. overall, would stay at it again if I needed to.
1 nacht verbleven in maart 2024
Reactie van Michelle op 18 mrt 2024
thank you for staying with us

2/10 – Ontzettend slecht

Chuck

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were very disappointed with our stay and we would not recommend this Hampton Inn and will not stay here again. The room was out of shampoo, there were overflowing trash cans in the lobby area, the pool looked dirty and there were no pool towels. The pool area and elevators had wet towels on the floor. The front desk staff were unhelpful and had no desire to make sure the stay was pleasant. This location has really declined.
2 nachten verbleven in maart 2024
Reactie van Michelle B. op 18 mrt 2024
I do apologize for the experience you had while staying with us. I will speak with the staff to ensure a pleasant and clean environment for all of our guests.

10/10 – Uitstekend

Denise

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very close to the CHI, event center, walking distance to good restaurants. Friendly service, clean. Would recommend
1 nacht verbleven in maart 2024
Reactie van Michelle B. op 18 mrt 2024
thank you for staying with us

10/10 – Uitstekend

Stella

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall our stay was great! Super clean rooms, lobby, hallways and delicious breakfast. Able to find the parking lots very easily. The pool water appearance greenish color. The kids mention the bottom of the pool appear to be brown on the bottom. It was disappointing
2 nachten verbleven in maart 2024
Reactie van Michelle op 18 mrt 2024
thank you for staying with us

2/10 – Ontzettend slecht

Timothy

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We booked 2 rooms both with 2 queen beds. We were given a king room and a room with 2 queen beds. Didn't accommodate our needs and made our stay poor due to insufficient beds & a medical condition. Awful. Ripped off.
1 nacht verbleven in maart 2024

8/10 – Goed

Jennifer, Grand Island

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was unaware we were going to be charge to park.
1 nacht verbleven in februari 2024
Reactie van Michelle op 18 mrt 2024
Since we are in downtown Omaha, unfortunately paid parking is required. thank you for staying with us

10/10 – Uitstekend

Maria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Jackie at the front desk was very helpful. Made us feel like valued customers.
1 nacht verbleven in februari 2024
Reactie van Michelle B. op 18 mrt 2024
thank you for staying with us.

10/10 – Uitstekend

Randy

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Michelle op 18 mrt 2024
thank you for staying with us

10/10 – Uitstekend

linda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Parking could have been better.
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Julie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay and hotel was with in 2 blocks of where we needed to walk too!! Doors locked on outside so it was secure! Loved it
1 nacht verbleven in februari 2024
Reactie van Michelle B. op 25 mrt 2024
Thank you for staying with us!

10/10 – Uitstekend

Kristin, Holdrege

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Michelle B. op 25 mrt 2024
Thank you for staying with us!

2/10 – Ontzettend slecht

Terri

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
If I Could Give Less Than One Star, I Would!!!!
This hotel was filthy, dated, disorganized, extremely uncomfortable, and the employees were rude! Do yourself a favor a book across the street or down the street. The only redeeming part of the stay is that I was only there long enough to sleep.... in a stained, filthy, old, uncomfortable bed. I tried to add photos of the dank room, the filthy and torn couch, the stained toilet, and the moldy bathroom but the app won't let me add them.
1 nacht verbleven in februari 2024