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Beoordelingen van Hilton Garden Inn Omaha West

3 out of 5
Hilton Garden Inn Omaha West
17879 Chicago St, Omaha, NE

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 389 van 717 beoordelingen" "
Gastenscore: 8 - Goed. 204 van 717 beoordelingen" "
Gastenscore: 6 - Redelijk. 73 van 717 beoordelingen" "
Gastenscore: 4 - Matig. 33 van 717 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 18 van 717 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,0/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

John

Zakenreiziger
Negatief: Personeel en service, voorzieningen
I booked two nights on Expedia. My flight was cancelled from Chicago to Omaha. When I arrived the next day, and arrived at the hotel, they notified me that my room had been resold and nothing was available. The hotel felt no obligation and told me I needed to take this up with Expedia. Probably the last time I will book with Expedia since this seems to give the provider, United Airlines and Hilton from having any obligation to provide services.
2 nachten verbleven in mei 2024
Reactie van CS op 9 mei 2024
Thank you for taking the time to share about your recent stay with us, and we are sorry to hear that your experience was unsatisfactory.

10/10 – Uitstekend

Rodney

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Front of houses very polite, got me to my room really quick, and asked if I'll be needing the shuttle bus that night, to get to my mom's party. And back again,
1 nacht verbleven in mei 2024
Reactie van CS op 6 mei 2024
Thank you for the great review

8/10 – Goed

Brandon

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was decent but was disappointing that they didn’t provide breakfast.
1 nacht verbleven in maart 2024
Reactie van CS op 5 mei 2024
Thank you for taking the time to share about your recent stay with us, and we are sorry to hear that your experience was unsatisfactory. Our goal is to deliver a reliable and friendly stay that makes our guests smile, and we sincerely appreciate your feedback. We hope to welcome you back soon.

10/10 – Uitstekend

Sharon M

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Staff was very nice. The room was clean, and we had a separated room with a sofa bed for our disabled loved one. Only dislike was no free breakfast. The property had a small restaurant but pricey.
2 nachten verbleven in maart 2024
Reactie van Cs op 1 mei 2024
Thank you for the great review

10/10 – Uitstekend

Gabriel, SIOUX FALLS

1 nacht verbleven in april 2024
Reactie van HGI Omaha West op 7 mei 2024
Thanks for the great review about your stay with us.

10/10 – Uitstekend

Kyle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van CS op 9 apr 2024
Thank you for the Great Review

6/10 – Redelijk

chandy

1 nacht verbleven in maart 2024
Reactie van HGI Omaha West op 29 apr 2024
Thanks for your review about your stay with us. Please contact us if you would like to talk about your stay some more. Thanks again.

10/10 – Uitstekend

Cynthia

1 nacht verbleven in maart 2024
Reactie van CS op 14 apr 2024
Thank you for the review

10/10 – Uitstekend

Stacy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Perfect time alone
1 nacht verbleven in maart 2024
Reactie van CS op 10 mrt 2024
Thank you so much for the review

6/10 – Redelijk

Susan

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Unlike many hotels the breakfast was NOT free!
2 nachten verbleven in maart 2024
Reactie van HGI Omah West op 6 mrt 2024
Thanks for your review about your stay with us. Hilton Garden Inn offers a cook to order compared to others who offer a complimently continental breakfast. Thanks again for your business and hope to see you in the future.

10/10 – Uitstekend

Heather, Kearney

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to the village point shopping area
1 nacht verbleven in maart 2024
Reactie van HGI Omaha West op 4 mrt 2024
Thanks for the great review about your stay with us.

10/10 – Uitstekend

Jose

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van HGI Omaha West op 27 feb 2024
Thanks for the review about your stay with us.

10/10 – Uitstekend

Samuel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Amazing stay! Would recommending!
1 nacht verbleven in februari 2024
Reactie van cs op 18 feb 2024
Thank you for the review

10/10 – Uitstekend

Matt

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van CS op 15 jan 2024
Thank you for the great review!

10/10 – Uitstekend

Sabrina

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van CS op 15 jan 2024
Thank you for the great review!

8/10 – Goed

Sandra

1 nacht verbleven in januari 2024
Reactie van CS op 12 jan 2024
Thank you for the review

10/10 – Uitstekend

Kimberly

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van CS op 8 jan 2024
Thank you for your review

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Awesome stay!!
Great place and great staff Free local shuttle was huge!! Can't wait to stay again!
1 nacht verbleven in december 2023
Reactie van HGI Omaha West op 5 jan 2024
Thanks for the great review about your stay with us.

10/10 – Uitstekend

Douglas

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms were comfortable. They had a nice area where our party brought in the New Year! The person on duty brought us a bucket of ice for our champagne. They were very friendly.
1 nacht verbleven in december 2023
Reactie van CS op 8 jan 2024
Thank you for your review

10/10 – Uitstekend

Israel

1 nacht verbleven in december 2023
Reactie van CS op 2 jan 2024
Thank you for the review

6/10 – Redelijk

James, MONTROSE

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
There was a chlorine bleach smell when we entered the room that gave us a headache and we had to leave the room with the windows open to air it out. The noise between floors was herendous with a heavy set person in the room above ours. The surprise pet fee of $75 was not explained until we signed in. The refrigerator froze our food and made noises throughout our stay. To top it all off the breakfast meals were over priced and wasnt expected.
2 nachten verbleven in december 2023
Reactie van CS op 31 jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations.

10/10 – Uitstekend

Jennifer

1 nacht verbleven in december 2023
Reactie van HGI Omaha West op 22 jan 2024
Thanks for review about your stay with us.

8/10 – Goed

David

1 nacht verbleven in december 2023
Reactie van CS op 30 dec 2023
Thank you for the review

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
We will try again
1 nacht verbleven in december 2023
Reactie van HGI Omaha West op 11 dec 2023
Thanks for the review, please call the hotel directly to talk about your stay in more depth. Thanks and have a great day!

10/10 – Uitstekend

Patricia

1 nacht verbleven in november 2023
Reactie van HGI Omaha West op 27 dec 2023
Thanks for the great review about your stay with us.

10/10 – Uitstekend

Dawn

Convenient location
1 nacht verbleven in november 2023
Reactie van cs op 30 nov 2023
Thank you for the great review

10/10 – Uitstekend

Shari

Reisde met familie
Positief: Voorzieningen
Free shuttle was a nice service!
1 nacht verbleven in november 2023
Reactie van cs op 30 nov 2023
Thank you for the review

2/10 – Ontzettend slecht

Cynthia K

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Pool area dirty and in poor condition, whirlpool not working. stated restaurant was open on Saturday night.
2 nachten verbleven in november 2023
Reactie van CS op 20 nov 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations.

10/10 – Uitstekend

Mitchell

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van CS op 20 nov 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 – Uitstekend

Julie

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I checked in on the app and it indicated that I would be by the pool. I should have went with my gut instinct and said no. Very loud. The first night I was there the reception in the lobby went on until around 11:00. At least where my room was located - it's a loud hotel.
3 nachten verbleven in oktober 2023
Reactie van CS op 6 nov 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

8/10 – Goed

Charles

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
didn't like that everything was a charge. Coudn't get refill of K-cups for the second day, lobby coffee was a charge, no breakfast without a charge. Previous days stayed at Best Western Premier Suites and eveything was included and the room was a better price. Wouldn'ty recommend this place.
2 nachten verbleven in oktober 2023
Reactie van CS op 31 okt 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

10/10 – Uitstekend

Lisa

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van CS op 31 okt 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future.

2/10 – Ontzettend slecht

Brett

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Under renovation. Had to go to the desk three times. Key did not work on room lock. Finally was given another room. Paid for breakfast. No coupon. Had to inquire
1 nacht verbleven in oktober 2023
Reactie van CS op 30 okt 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

10/10 – Uitstekend

Michael

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Would recommend
Service was good, rooms were clean comfortable and quiet. Patio was a nice perk and the bar tender was on point
2 nachten verbleven in oktober 2023
Reactie van HGI Omaha West op 26 okt 2023
Thanks for the great review about your stay with us.

10/10 – Uitstekend

Guadalupe

2 nachten verbleven in oktober 2023
Reactie van CS op 30 okt 2023
Thank you for your review

8/10 – Goed

Jamie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van CS op 2 okt 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 – Uitstekend

Thomas

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very friendly and helpful. Facilities were very clean. Great breakfast options.
1 nacht verbleven in september 2023
Reactie van CS op 2 okt 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 – Uitstekend

Glenn

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 Stars
Room and down stairs were all clean and the staff was very helpful
2 nachten verbleven in september 2023
Reactie van CS op 2 okt 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future.

6/10 – Redelijk

Paula

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was fine except the bed and pillows. The bed was like cardboard with a little cushioning and the pillows were way to soft. They went completely flat and didn’t give any support. We did not sleep well at all.
1 nacht verbleven in september 2023
Reactie van CS op 2 okt 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 – Ontzettend slecht

Deb

1 nacht verbleven in september 2023
Reactie van HGI Omaha West op 26 okt 2023
Thanks for the review about your stay with us, if you want to talk about your stay more, please contact your hotel.

10/10 – Uitstekend

Lyle

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023
Reactie van CS op 25 sep 2023
Thank you for the great review

10/10 – Uitstekend

Doug

1 nacht verbleven in september 2023
Reactie van CS op 19 okt 2023
Thank you for your Review

8/10 – Goed

Daniel

Positief: Netheid, personeel en service en comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Water pressure in the room i had was terrible, door didnt shut. Wont stay again
2 nachten verbleven in september 2023
Reactie van CS op 18 sep 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team.

4/10 – Matig

Carol

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
I reserved 2 rooms. One if the rooms needed to be changed 3 times as the first one had limited lighting in the bathroom, the second room’s entry door would not lock and coups be opened without a card, the third room was acceptable. The second room had a noisy A/C, a couple of ants on the coffee counter and both rooms had horrible pillows. I was very disappointed in the quality of this Hilton Garden Inn.
1 nacht verbleven in september 2023
Reactie van CS op 18 sep 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team.

10/10 – Uitstekend

Brad

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van CS op 18 sep 2023
Thank you for the great review

10/10 – Uitstekend

Cecil

Positief: Netheid, personeel en service
1 nacht verbleven in september 2023
Reactie van CS op 12 sep 2023
Thank you for the review

10/10 – Uitstekend

Ryan

1 nacht verbleven in september 2023
Reactie van CS op 2 okt 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future.

8/10 – Goed

john

Positief: Voorzieningen
Modern furnishings
1 nacht verbleven in september 2023
Reactie van CS op 5 sep 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future.

6/10 – Redelijk

Kayla

1 nacht verbleven in augustus 2023
Reactie van cs op 5 sep 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations.

10/10 – Uitstekend

DeAnne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Everything was great but the charge for a dog was ridiculous.
1 nacht verbleven in september 2023
Reactie van CS op 5 sep 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future.