I have used Home Away and VRBO multiple times and our family has always had a great experience.......
.......Until this home. First I must state our weather was perfect. My teenage kids and I were looking forward to using the pool. I must add I emailed the owner multiple times to make things right before I penned this review, and she did nothing but make excuses. So, where do we start. The pictures on the site don't reflect the filth and condition of the pool area. Completely filthy. The first thing we saw was standing sand / dirt on the bottom of the shallow area. The loungers you see on the website picture of the patio do not exist. Instead, there were dirty white PVC loungers which had massive cracks and holes in them rendering them unusable. Second, the table outside was completely filthy. Used dental floss was found on this table when we arrived. Not joking. There were only two chairs outside. The drain hole cover in the deep end was cracked. Had someone jumped in, they would have cut their foot. The light in the pool did not operate. There were huge fire ant mounds throughout the patio. The overall landscape exterior of the home was dirty and ill-maintained. We texted the owner immediately upon arrival, using the numbers she gave us on the paperwork, and did not get a response the entire stay. Inside, the main front door weatherstripping used to seal the door to the floor was torn and outside light was visible. This allowed bugs inside, especially at night. Bugs crept in the two guest bedrooms and into my daughter's luggage. The owner left 2 trash bags in the kitchen, two trash bags. The water pressure in both bathroom showers was terrible. Things that were good - plenty of plates, flatware and glassware. Master bed was comfortable, but smelled musty. Second bedroom bed was comfortable. Wifi worked. back of the house faces west we had some nice sunsets, but again, the patio and pool was unusable. Did I mention the cleaning person showed up at the house at 8:00? Two hours before check out time. I emailed the owner when we got back to ask for at least my pool heat back, and she refused. My recommendation is to NOT use this house. I have had such great luck with HomeAway and VRBO in the past in and around Orlando. Stay away from this neighborhood and property. Not worth it. So much better properties and more attentive owners elsewhere. Nicole, you had a chance to make things right and you did not