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Beoordelingen van Best Western Orlando West

2.5 out of 5
Best Western Orlando West
2014 W Colonial Dr, Orlando, FL

Beoordelingen

6,6
Gastenscore: 10 - Uitstekend. 232 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 265 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 219 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 136 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 150 van 1002 beoordelingen" "

7,0/10

Netheid

7,6/10

Personeel en service

6,4/10

Voorzieningen

6,6/10

Staat van de accommodatie en faciliteiten

6,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Clemente

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quiet
1 nacht verbleven in april 2024

4/10 – Matig

Athena

Reisde met een groep
Negatief: Netheid, staat van de accommodatie en faciliteiten
The smell in the lobby was quit unbearable.
1 nacht verbleven in februari 2024
Reactie van Chris op 26 apr 2024
we are sorry your stay was not magical

4/10 – Matig

Ryan

Negatief: Netheid
1 nacht verbleven in april 2024
Reactie van Nicole op 26 apr 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 – Uitstekend

tammy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Chris op 19 apr 2024
thank you

10/10 – Uitstekend

Jessica

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a wonderful stay. Yes, it does need new blankets and sheets, BUT they were clean and it seems that they are working on making updates to the rooms. Our room was clean and comfortable. The staff was very friendly and we never had an issue. The front desk lady ( i dodnt cathc her name) was awesome! Friendly and gave us a late check out that we ended up not needing. The covid breakfast was actaully ALOTA OF FOOD and really good! The pool even though we didnt have time to go i. Was clean and looked relaxing and refreshing. We will be staying again here. Thank you!
1 nacht verbleven in april 2024
Reactie van Chris op 14 apr 2024
thank you so much- we look forward to your next stay with us.

6/10 – Redelijk

Barbara

Reisde met familie
Negatief: Voorzieningen
Asked for accessible room for one of the three rooms reserved and they put us on second floor with no elevators. Check in person changed us to 1st floor, with an accessible room and somewhat close together. Expedia advertised as free breakfast and we were told grab and go breakfast available. Grab and go was available through a vending machine at $1.50 per bag. Needless to say, disappointing!
1 nacht verbleven in maart 2024
Reactie van Chris op 6 apr 2024
we have no machine for grab n go- must of been another hotel

6/10 – Redelijk

Hector

1 nacht verbleven in maart 2024
Reactie van Chris op 14 apr 2024
thank you for your comments

10/10 – Uitstekend

natacha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice employee
1 nacht verbleven in maart 2024
Reactie van Chris op 25 mrt 2024
thank you

8/10 – Goed

Jaiel

Reisde met een groep, Zakenreiziger, Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Voorzieningen
Negatief: Netheid
I loved this affordable property with Pool and on-site restaurant.
3 nachten verbleven in februari 2024
Reactie van Chris op 22 mrt 2024
were sorry your stay was not magical- we will try harder.

6/10 – Redelijk

Jimmy

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Way over priced for the area. Outdated fixtures, smelly carpet in the halls, sticky doors and locks, 4 SMALL pillows on a King sized bed were ridiculous. Staff gave us a ground floor room at our request after asking us why we booked a balcony in the first place. Um, make your online booking more clear and this would not happen? I don't need to be questioned about why I did anything.
1 nacht verbleven in maart 2024
Reactie van Chris op 22 mrt 2024
were sorry your stay was not magical- we will try harder.

10/10 – Uitstekend

Dawn

Positief: Netheid, staat van de accommodatie en faciliteiten
Front desk friendly
1 nacht verbleven in maart 2024
Reactie van Chris op 22 mrt 2024
thank you

4/10 – Matig

Sharon

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The room was not made up dirty sheets still on bed from previous tenants.. We were moved to another room, the toilet overflowed, we were told to clean it up ourselves, and were given towels to soak up the water.. I was told by management to request a refund from Expedia.
1 nacht verbleven in maart 2024
Reactie van Chris op 15 mrt 2024
cannot find any reservation for this guest

4/10 – Matig

Kit

Reisde met partner
Negatief: Netheid, personeel en service
The lobby is dirty, my room had no clean towels (1 dirty one in the tub), the adjacent parking had cars leaving and beeping starting at 4:30am, nothing in walking distance, and the "breakfast from 7-9am" was not breakfast but a solid Keurig and a paper bag snack pack.
1 nacht verbleven in maart 2024
Reactie van Chris op 15 mrt 2024
thank you for your comments

2/10 – Ontzettend slecht

Daniel

Attendant was very rude and un accomadating.
1 nacht verbleven in maart 2024
Reactie van Chris op 15 mrt 2024
thank you- we will let her know

2/10 – Ontzettend slecht

sebastian

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There was hair all over the bath tub and towels. The hallways smells like weed and humidity. Also the toilet bowl was disgustingly dirty.
1 nacht verbleven in maart 2024
Reactie van Chris op 11 mrt 2024
thank you for your comments- we will follow up

8/10 – Goed

BARRY

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Chris op 11 mrt 2024
thank you for your comments-

2/10 – Ontzettend slecht

Jodi

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Unsafe area although they do have a dense around the entire hotel. There was dead cockroaches on the floor. I slept with my light on…. The staff was nice but didn’t answer the phone when we tried to complain and the lobby is locked at night.
1 nacht verbleven in maart 2024
Reactie van Chris op 11 mrt 2024
thank you for your comments- we will follow up

8/10 – Goed

THOMAS

Reisde met familie
Positief: Personeel en service
Close to the Camping world stadium, very convenient.
2 nachten verbleven in maart 2024
Reactie van Chris op 8 mrt 2024
thank you very much

2/10 – Ontzettend slecht

Francis Joseph

Negatief: Netheid
1 nacht verbleven in maart 2024
Reactie van Chris op 8 mrt 2024
thank you very much

10/10 – Uitstekend

Hugo A.

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in maart 2024
Reactie van Chris op 7 mrt 2024
thank you

2/10 – Ontzettend slecht

em

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very rude, unprofessional, and non-caring staff. Very awful, unhealthy package as breakfast (Grab & Go). This was a kind of offensive behavior. In one word, it was disgusting.
3 nachten verbleven in februari 2024
Reactie van Maurice op 28 feb 2024
I am sorry for the inconvenience, we do not know whom handle the check in & out . in order address the issues.

2/10 – Ontzettend slecht

lataurus f

Over booked property I had to sleep in car
2 nachten verbleven in februari 2024
Reactie van Maurice op 20 feb 2024
I am sorry ,there is no record searched EXPEDIA reservation & our PMS from 2/1 to 2/19/24 for Mr. Lataurus

2/10 – Ontzettend slecht

charles

Negatief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Maurice op 20 feb 2024
there is no last name ias given

2/10 – Ontzettend slecht

Arnold

1 nacht verbleven in februari 2024
Reactie van Chris op 22 mrt 2024
were sorry your stay was not magical- we will try harder.

4/10 – Matig

DAVID

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Outdated with paper-thin walls (hear everything going on in hall, parking lot, and adjacent rooms). Glad we just stayed 1 night... won't be returning.
1 nacht verbleven in februari 2024
Reactie van Chris op 18 feb 2024
thank you

8/10 – Goed

Tamara

1 nacht verbleven in februari 2024
Reactie van Chris op 22 mrt 2024
were sorry your stay was not magical- we will try harder.

8/10 – Goed

Edwin

2 nachten verbleven in februari 2024
Reactie van Chris op 22 mrt 2024
were sorry your stay was not magical- we will try harder.

4/10 – Matig

Ms. Bert

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
- The Room: The room at this property: one of the dirtiest experienced. Floor was dusty/dirty, bed headboard/table/bathroom door had splatter of stuff?, sheets were clean but thin that you could see mattress stains, got new hand towels since the ones in the room were stained, and clean extra blanket had cigarette burn holes. - Weird smell out of air conditioner or corner of the room started. We were laughing at how bad the room was. We could have asked for another room but the hotel was completely sold out, and other guests said their rooms were about the same. So, what was the point? - The Key Card: Every day, without fail, our keys would stop working, though we kept it away from our phone or other magnetic items. Staff never wondered/cared why it was happening daily. - Hotel location: Hotel is on the corner of 2 very busy and loud traffic areas. We felt safe walking/running around the neighborhood (we had no car). - The Breakfast: Weekday bfast was a bag of snacks. Weird, but okay. Weekend bfast, you needed a voucher from the front desk for bfast at the Chinese restaurant next to hotel. The food was not great; no other food in the area other than a WaWa down the street. - Good points: The staff were very friendly and helpful. The bed was very comfortable and the water pressure in the shower was good. - Bottomline: this property is really tired & rooms not clean for the price & location. The staff were very friendly/helpful, but don’t expect ‘going above and beyond.’
Reactie van Chris op 15 feb 2024
thank you for your comments

2/10 – Ontzettend slecht

Sherman

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The front desk staff was very rude. Very short tempered, hung up on my face as I was asking a question on different days. Overall bad attitude and customer service.
1 nacht verbleven in februari 2024
Reactie van Maueice op 13 feb 2024
I am sorry for the inconvenience. We will address the issues and let the person handled the check in .again i am sorry

10/10 – Uitstekend

Paul

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Surprisingly very well maintained older facility and gated plus pool and surrounding landscape was very well maintained.
3 nachten verbleven in februari 2024
Reactie van Chris op 8 feb 2024
Thank you

6/10 – Redelijk

Lucia, Loveland

Reisde met partner
Negatief: Personeel en service
Some of the staff were polite and some were not. Included breakfast was very poor quality. Ham was awful. Eggs runny. Lady who took breakfast orders was super kind and meant well but doesn't speak English so communication was challenging. There was a dog in the room next door that barked and played with a squeaky toy that could be heard.
2 nachten verbleven in februari 2024
Reactie van Chris op 8 feb 2024
Thank you

2/10 – Ontzettend slecht

William

1 nacht verbleven in januari 2024
Reactie van Chris op 22 mrt 2024
were sorry your stay was not magical- we will try harder.

6/10 – Redelijk

Jonathan

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
Hotel was very dirty and stunk. There was a dead bug on the bathroom floor. Marijuana.Smelled up the hallways first thing in the morning. The bed was comfy but that’s about it. Back to the Hampton Inn for us!!
1 nacht verbleven in januari 2024
Reactie van Chris op 8 feb 2024
Thank you--but our records have no issues reported to Front Desk.

8/10 – Goed

Kevin, Seeleys Bay

Reisde met huisdieren
Positief: Netheid, personeel en service
Negatief: Voorzieningen
It was comfortable enough to sleep but no restaurant or bar. Noisy area
5 nachten verbleven in januari 2024
Reactie van Chris op 8 feb 2024
Thank you

2/10 – Ontzettend slecht

Jessica

1 nacht verbleven in januari 2024
Reactie van Chris op 8 feb 2024
Thank you

10/10 – Uitstekend

Marc

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean comfortable good value room
King non-smoking room on ground floor was clean and comfortable. An older but well-maintained hotel. Chengdu Chinese restaurant next door was excellent choice for dinner
1 nacht verbleven in januari 2024
Reactie van Chris op 8 feb 2024
Thank you

8/10 – Goed

Tracey

Reisde met een groep
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
convenient location for the stadium clean property & rooms need updating (coat of paint and new carpet would work wonders)
2 nachten verbleven in december 2023
Reactie van Chris op 8 feb 2024
Thank you

4/10 – Matig

Charles

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Breakfast was a paper sack with a bottle of water, an apple, some chips, a muffin and a small cup of yogurt. Was expecting a hot breakfast and a dinning area. Clock radio did not work. TV color was terrible. Serious lack of electrical outlets and one of the outlets the plug kept falling out of it. This is the first time to stay at a Best Western and if this is an example, then i will never stay at a Best Western again!!
2 nachten verbleven in december 2023
Reactie van Chris op 8 feb 2024
Thank you

2/10 – Ontzettend slecht

Alec

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Chris op 8 feb 2024
Thank you

6/10 – Redelijk

Oscar

Reisde met familie
2 nachten verbleven in december 2023
Reactie van Chris op 5 jan 2024
very sorry you did not enjoy your stay.

8/10 – Goed

susan

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
Great staff, clean facility well lit for our return from the pop tart bowl!! Only negative was poor choices in our vending snacks😕
3 nachten verbleven in december 2023
Reactie van Chris op 5 jan 2024
thank you

8/10 – Goed

Erica

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
My daughter and I stayed here one night for a concert at the Amway Center, the room was clean. Bed was comfy and the staff was pleasant. The property grounds were clean, nothing crazy, this was a Friday night and itvwas quiet and peaceful, we felt safe and really enjoyed ourselves.
1 nacht verbleven in december 2023
Reactie van Chris op 5 jan 2024
thank you

8/10 – Goed

Lisa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reactie van Chris op 8 feb 2024
Thank you

6/10 – Redelijk

Cheryl

Positief: Netheid
1 nacht verbleven in november 2023
Reactie van Chris op 30 nov 2023
SORRY YOU DID NOT ENJOY YOUR STAY

8/10 – Goed

Carol

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Poor choice for us because we were going to a concert at Amway & could not there because all roads were closed due to football game
1 nacht verbleven in november 2023
Reactie van Chris op 23 nov 2023
So sorry about the Florida Classic Football Game -getting in the way of your concert at Amway.

8/10 – Goed

Laurent

Positief: Netheid, personeel en service
Good value for money for an hotel close to the Bus Station and not too far away from MCO Airport
1 nacht verbleven in november 2023
Reactie van Chris op 16 nov 2023
thank you

2/10 – Ontzettend slecht

Shauntelle

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
As soon as we walked in we knew we couldn’t stay. Still waiting on a refund!!
3 nachten verbleven in november 2023
Reactie van Maurice op 14 nov 2023
I . per your E-MAIL on 11/10/23 requested. I believe that all the hospitality industry do not provide comforter,2 The Whole hotel is occupied by guests who are to attain EDC , no other guests to hang around.3. this room is occupied by two guests for 5 days every week since 6/19/23 up to now 11/14/23, they did not complaint A/C noise , I checked A,C no noise either NO re-frund

4/10 – Matig

Dayami

2 nachten verbleven in november 2023
Reactie van Chris op 4 dec 2023
we are so sorry your stay was not magical- we will try harder

8/10 – Goed

Beverly

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Chris op 11 nov 2023
thank you

10/10 – Uitstekend

Melony

1 nacht verbleven in november 2023
Reactie van Chris op 11 nov 2023
thank you