We have reached out to VRBO, Andrew and Executive dept regarding our dissatisfaction, unsanitary, non access and broke or damaged items. We arrived Thursday night and noticed a blanket, broken chair and garbage outside of home we were next sent the access code to enter the home nor did we get a password for wifi. we had to call the emergency line to get the code for home. There was no proper instructions or info sent to use before we arrive. The heat is on on the 2nd level and A/C on 1st not able to adjust settings, The comforter and pillows has stains on them, he table were not cleaned, the bathroom shower and floors were not cleaned, we had to catch Walmart before it closed Thursday to buy sheets and pillows cases, bleach, lysol, tissue. There is no soap but the mini soap to wash hands or clean dishes with, no garbage bags, the refrigerator was not cleaned we had to clean it to put our beverages, snacks and leftover on it, the door handle to the refrigerator is broken, the rug in the living room had stuff on it and look dirty, im sure if the shower floors and the bathroom floor was cleaned the cleaner probably didn't clean the toilets properly we had to wipe those done, table outside by pool not clean had white debris and residue on it, stains are all over the chairs, door in the bathroom on 1st level has a whole in it, Foosball table and air hockey doesn't work there are broken chairs in garage. The lamps in two rooms did not work, in my room the dresser tops were not cleaned there black and gray marks and lines all over the walls throughout the house, there are closet doors off track, garbage can in kitchen has a dent in it. The movie projector doesnt work, some of the blinds on door and window are broke or hanging and I can go on and on... The main issues is this house being unsanitary, the lack of communication, discomfort, and not having toilet paper, garbage bags, soap for kitchen this not feeling like a home away from home, finding stains and not having clean tables and counter, beds, bathroom, refrigerator and kitchen. We are in a pandemic and so this was very disappointing. This is not right and this place should not be listed on vrbo under these conditions. Let me know if what pictures u want me to send you.
