Een bureau, verduisterende gordijnen, een strijkplank/strijkijzer

Beoordelingen van Comfort Inn & Suites Near Universal Orlando Resort - Convention Ctr

2.5 out of 5

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 394 van 1006 beoordelingen" "
Gastenscore: 8 - Goed. 313 van 1006 beoordelingen" "
Gastenscore: 6 - Redelijk. 137 van 1006 beoordelingen" "
Gastenscore: 4 - Matig. 97 van 1006 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 65 van 1006 beoordelingen" "

7,6/10

Netheid

8,4/10

Personeel en service

7,6/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Barbara

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and quiet. We got a last minute upgrade to a suite, which was a nice surprise. Breakfast menu could have had more veriety
3 nachten verbleven in april 2024

10/10 – Uitstekend

valerie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

valerie

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My stay here was great and conveniently located for shopping.
2 nachten verbleven in april 2024

8/10 – Goed

janie

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This place was great for the price! No roaches thank god! The carpet tru the halls have a humid smell but our room was excellent with everything brand new, we had tv, microwave, fridge, blow dryer, iron, desk with chair. Bathroom was so nice and clean, Also had a sofa bed. Breakfast was ok very limited included eggs, sausage, toast, waffles maker, yogurt and muffins. OJ, apple juice and coffee. Check in and check out was super quick and easy and staff were nice! The pool area was nice and clean. Parking is free with a lot of parking space. The hotel is located a block away from international drive where there’s every type of stores and dining. They are a non smoking hotel so you can only smoke in the front of the outside of the hotel. Overall I recommend staying here!
3 nachten verbleven in april 2024

10/10 – Uitstekend

Kathia

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lugar súper limpio, accesible y todo el personal muy amable.
4 nachten verbleven in april 2024

10/10 – Uitstekend

Brijal

Positief: Staat van de accommodatie en faciliteiten
Very good
6 nachten verbleven in maart 2024

8/10 – Goed

Marcos

Positief: Netheid, personeel en service
Good
1 nacht verbleven in april 2024
Reactie van Tatiana op 27 apr 2024
We are grateful for your valuable feedback as it helps us to continually improve our services and facilities. Should your travels bring you back to the area, we would love the opportunity to welcome you again and provide you with an even better experience.Thank you once again for choosing Comfort Inn and Suites. We hope to have the pleasure of hosting you again soon!

10/10 – Uitstekend

Tiffany Ting

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great👍👍👍 Everything is excellent. Staffs are very nice and friendly. 10/10👍👍👍
5 nachten verbleven in april 2024
Reactie van Tatiana op 26 apr 2024
Thank you so much for your wonderful review and perfect rating! We're thrilled to hear that you had such a great experience with us and that everything met your expectations. Our team takes pride in providing excellent service, and it's fantastic to know that you found our staff nice and friendly. We look forward to welcoming you back soon. Have a great day!

8/10 – Goed

Marcos

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bien
3 nachten verbleven in april 2024
Reactie van Tatiana op 26 apr 2024
Thank you so much for your kind review! We're delighted to hear that you had such a positive experience with us. Your feedback means a lot to us, and we can't wait to welcome you back again soon. Safe travels

6/10 – Redelijk

Miguel

Reisde met partner
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
I have stayed at this hotel before multiple times and even open up a choice hotels accts however, I did noticed a few things that when were brought up to the staff members it was as if they didn’t care whatsoever. I reported that it was noise during the middle of the night, someone tried to open our door in the middle of the night. The hot tub wasn’t working and when I asked the staff about it they just didn’t care. They only shrug their shoulders. Would I stay at this hotel again? It’s hard to say. Would I recommend this hotel to family and friends? No.
5 nachten verbleven in april 2024
Reactie van Tatiana op 25 apr 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We are truly sorry to hear about your experience and that it did not meet your expectations.We take all feedback seriously and strive to provide a comfortable and enjoyable stay for our guests. We apologize for any inconvenience you experienced due to the noise, security concerns, and the hot tub not working. Our team should have addressed these issues immediately, and we regret that this was not the case during your stay.We are currently reviewing your comments with our staff to ensure that such situations do not occur again in the future. Your satisfaction is important to us, and we appreciate your loyalty as a guest. We would welcome the opportunity to host you again and provide you with a better experience.

10/10 – Uitstekend

Lisa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great! 😊👍
1 nacht verbleven in april 2024
Reactie van Tatiana op 25 apr 2024
"Thank you for your kind words! I'm so glad to hear that you enjoyed your stay. We strive to provide the best experience for our guests, and your review means a lot to us. We hope to welcome you back soon!"

10/10 – Uitstekend

Sasha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place to stay.
4 nachten verbleven in april 2024
Reactie van Tatiana op 25 apr 2024
Thank you so much for your kind review! We're thrilled to hear you enjoyed your stay. We strive to provide a comfortable and welcoming experience for our guests, and we're glad we met your expectations. If you ever plan to visit again, we'd love to host you! Safe travels!

10/10 – Uitstekend

NESTOR, Villalba

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
EXCELLENT!
3 nachten verbleven in april 2024
Reactie van Tatiana op 25 apr 2024
"Thank you so much for your kind words! We are thrilled to hear that you had an excellent experience during your stay. Our team works hard to provide outstanding service, and it's wonderful to know that we met your expectations. We hope to have the pleasure of welcoming you back soon. If there's anything we can do to make your next stay even better, please don't hesitate to let us know!"

10/10 – Uitstekend

JACKIE

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful room.
3 nachten verbleven in maart 2024
Reactie van Tatiana op 23 apr 2024
Thank you so much for your wonderful review! We are delighted to hear that you had such a positive experience during yourOur team works hard to ensure every guest has an exceptional visit, and we’re thrilled we could make your time here memorable. If there's anything more we can do to enhance your experience in the future, please don't hesitate to let us know.We look forward to welcoming you back again soon! stay with us.

10/10 – Uitstekend

Martha

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very Profesional
4 nachten verbleven in april 2024
Reactie van Tatiana op 17 apr 2024
Thank you so much for your glowing review and for rating your experience with us. We're thrilled to hear that you found our service to be very professional. Your kind words mean the world to us, and we deeply appreciate your recognition of our efforts. Should you have any future travel plans or if there's anything else we can assist you with, please don't hesitate to reach out. We'd be delighted to welcome you back for another exceptional stay.

8/10 – Goed

Mayra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Tatiana op 17 apr 2024
Dear guest, your feedback is valuable to us as we continuously strive to enhance the experiences of our guests.We are delighted to hear that you enjoyed your recent stay with us and that you rated your experience highly. It's always our goal to provide exceptional service and create memorable moments for all our guests.If there's anything specific that stood out to you during your stay or any suggestions you have for us to improve further, please don't hesitate to let us know. We are always looking for ways to exceed our guests' expectations.Once again, thank you for choosing to stay with us. We truly appreciate your support, and we look forward to welcoming you back for another wonderful experience in the future.

4/10 – Matig

SELINA

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The staff were very nice and attentive to our needs when we called. The beds were not comfortable. The windows were old and had a lot of condensation daily from the lack of circulating air. The breakfast buffet is ok. It would have been nice if they changed up the breakfast items. Eating the same thing daily for 8 days was not great.
8 nachten verbleven in april 2024
Reactie van Tatiana op 15 apr 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that our staff were attentive to your needs during your stay. We apologize for any discomfort you experienced with the beds and the issues with condensation from the windows. Your comments have been noted, and we will look into ways to address these concerns to improve the overall experience for our guests. Regarding the breakfast buffet, we appreciate your suggestion for variety, and we will certainly take this into consideration for future improvements. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

10/10 – Uitstekend

Juan Omar

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
8 nachten verbleven in april 2024
Reactie van Tatiana op 15 apr 2024
Thank you so much for your review! We're thrilled to hear that you had such a fantastic experience during your stay. Providing top-notch service and ensuring our guests feel comfortable and happy is always our priority, so receiving a perfect score from you truly means a lot to us.If there's anything else we can do to enhance your next visit, please don't hesitate to let us know. Your feedback helps us continuously improve and exceed expectations.

8/10 – Goed

Sandeep Padmakar

Comfort inn and suites is an average budget hotel located close to Disney parks and universal. Rooms were good size, they were cleaned and maintained everyday. Beds were comfortable and had a goodnight sleep after a full day spent at the parks. Lots of dining options on international drive which is about 500 yards from the hotel. Both universal and Disney parks are easily accessible by UBER (Disney takes about 20 minutes and Universal about 10 minutes). Hotel provides free shuttle to Universal but there is no shuttle service to Disney. Breakfast was average - typical continental - juices, bread, waffle, scrambled egg, sausages, yogurt, fruits (apples and bananas), tea, coffee. It has a small gym and also a swimming pool. Overall stay was good.
15 nachten verbleven in maart 2024
Reactie van Tatiana op 12 apr 2024
I hope this message finds you well. I wanted to take a moment to express my sincerest gratitude for your recent review of your stay with us. Your feedback means the world to us, and we're truly grateful for the time you took to share your experience.Your recognition serves as a reminder of the importance of our efforts in ensuring every guest feels valued and cared for.Once again, thank you for choosing to stay with us and for sharing your experience. We look forward to welcoming you back in the future and creating even more wonderful memories together.

10/10 – Uitstekend

Hyunju

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It's close to Universal
5 nachten verbleven in april 2024
Reactie van Tatiana op 11 apr 2024
Thank you so much for taking the time to leave us a fantastic review! We truly appreciate your feedback.We're thrilled to hear that you enjoyed your stay with us and that our proximity to Universal Studios was convenient for you. We strive to provide our guests with a comfortable and convenient experience, and we're delighted that we could meet your expectations in this regard.If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We're here to ensure that you have a wonderful stay with us.

10/10 – Uitstekend

Ashley, Woodland Park

6 nachten verbleven in april 2024
Reactie van Tatiana op 11 apr 2024
"Thank you so much for your kind words and the perfect rating! We're thrilled to hear that you enjoyed your stay. If you ever find yourself back in the area, we'd love to host you again!"

10/10 – Uitstekend

Angel

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It’s amazing! Good choice!
4 nachten verbleven in april 2024
Reactie van Tatiana op 9 apr 2024
I wanted to take a moment to express my sincere gratitude for your fantastic 5/5 review!We are thrilled to hear that you had such a wonderful experience during your stay with us. Your kind words mean the world to us and serve as a testament to our team's hard work and dedication to providing exceptional service.If there is anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the future!

8/10 – Goed

Sanjay

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I had stayed with my family for 2 days. Room was neat and clean. It's very close to Universal Studio. Very good staff. Shuttle is available to visit Universal Studio.
2 nachten verbleven in april 2024
Reactie van Tatiana op 11 apr 2024
Thank you for choosing to stay with us during your recent visit to the area, and for taking the time to share your feedback. We greatly appreciate it!We're delighted to hear that you and your family enjoyed your two-day stay with us. It's wonderful to know that you found your room neat and clean - providing a comfortable environment for your stay is one of our top priorities.We're also glad to hear that our convenient location close to Universal Studios made it easy for you to visit the park. Additionally, we're pleased that you found our staff to be very good - providing excellent service to our guests is something we take great pride in.It's great to know that you were able to take advantage of our shuttle service to Universal Studios, further enhancing your experience during your visit. We hope to have the pleasure of welcoming you and your family back for another enjoyable stay in the future!

8/10 – Goed

Jessica

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
It's unfortunate that a few nights guests were coming in late (after 11pm) and then they'd open and close their doors slamming them multiple times and people were talking in the halls. *Breakfast is appreciated, but wish there was a variety of different food choices instead of the same things each day (ideas to swap out- bacon, hard boiled eggs, more fruit, biscuits and gravy?)
6 nachten verbleven in maart 2024
Reactie van Tatiana op 9 apr 2024
Thank you for taking the time to share your feedback with us. We genuinely appreciate hearing from our guests as it helps us identify areas for improvement and enhance the overall experience for our valued patrons.I want to extend my sincere apologies for any inconvenience you experienced due to noise disturbances during your stay, particularly guests arriving late and causing disruptions in the hallways. Ensuring a peaceful and restful environment for all our guests is a top priority, and we will take steps to address this issue with our team to minimize such disturbances in the future.Regarding your feedback about breakfast, we appreciate your suggestions for adding variety to our breakfast offerings. We strive to provide a satisfying breakfast experience for all our guests, and your input is invaluable in helping us improve.Your feedback is important to us, and we are committed to making the necessary adjustments to ensure that your future stays with us are even more enjoyable. If there are any other suggestions or concerns you would like to share, please feel free to reach out to us directly.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more pleasant experience in the future.

8/10 – Goed

kim lamoure

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Tatiana op 11 apr 2024
Thank you for taking the time to share your feedback with us. We appreciate your honest review and the opportunity to address any concerns you may have.Your feedback is valuable to us, and we would love to learn more about your experience so we can identify areas for improvement. If there are specific areas or issues you'd like to discuss further, please don't hesitate to reach out to us directly.Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

8/10 – Goed

Valérie Lespérance

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Le fait que ce soit un hôtel partenaire avec les parcs d'attractions d'Universal.
4 nachten verbleven in april 2024
Reactie van Tatiana op 6 apr 2024
Thank you for taking the time to share your thoughts with us. We're delighted to hear that you enjoyed your stay overall.We're especially glad you appreciated our partnership with Universal theme parks. It's always our goal to enhance our guests' experiences in every possible way, and being affiliated with such an iconic destination is something we take great pride in.If there's anything else we can do to make your next stay even more memorable, please don't hesitate to let us know. We look forward to welcoming you back soon.Warm regards

8/10 – Goed

Kelley

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Spacious room love the outdoor seating area close to attractions
3 nachten verbleven in april 2024
Reactie van Tatiana op 6 apr 2024
Thank you so much for your positive review! We're thrilled to hear that you enjoyed the spacious room and the outdoor seating area. Our team takes pride in providing a comfortable and inviting atmosphere for our guests. We're also glad to know that our proximity to attractions was convenient for you. We hope to welcome you back for another enjoyable stay in the future!

10/10 – Uitstekend

Carmen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Me encantó la estadía. El lugar es muy acogedor, es hermoso y muy limpio.
4 nachten verbleven in maart 2024
Reactie van Tatiana op 4 apr 2024
¡Nos alegra mucho saber que disfrutaste tu estadía! En nuestro compromiso por ofrecer una experiencia acogedora y confortable, nos esforzamos por mantener un ambiente limpio y hermoso para todos nuestros huéspedes. Esperamos poder recibirte nuevamente en el futuro. ¡Gracias por elegirnos!

8/10 – Goed

Danee

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
The property is undergoing renovations so our room was an older one but my family members had the updated ones. The area is perfect for Universal ($6 Uber/Lyft) but on other days, Icon Park is walkable and there are plenty of entertainment and dining options up and down this street. Included breakfast is typical, and was very busy due to spring break, but the staff is very caring and keep the facilities clean. They are helpful and kind!
2 nachten verbleven in maart 2024
Reactie van Tatiana op 2 apr 2024
Thank you for taking the time to share your experience with us. We're delighted to hear that you found our location convenient for your visit to Universal and enjoyed exploring Icon Park and the surrounding entertainment options.We apologize for any inconvenience caused by the ongoing renovations and the busy breakfast periods during spring break. However, we're glad that our staff could still make your stay enjoyable with their caring and attentive service.We appreciate your feedback and hope to welcome you and your family back again soon, hopefully when the renovations are complete, so you can experience our updated rooms firsthand.

8/10 – Goed

YIFENG

Reisde met een groep, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
整体环境一般,但地理位置优越,去各个主题公园都很近。
3 nachten verbleven in maart 2024
Reactie van Tatiana op 2 apr 2024
Thank you for your comments! We are glad to know that you found our location to be excellent, with easy access to several theme parks. We are always striving to improve, so if there is anything specific you think we could do to improve the overall atmosphere during your next stay, please feel free to let us know. We appreciate your feedback and look forward to welcoming you soon!

10/10 – Uitstekend

Idaly

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
everything clean and the personal was friendly
4 nachten verbleven in maart 2024
Reactie van Tatiana op 2 apr 2024
Thank you so much for your kind words! We're thrilled to hear that you found everything clean and that our staff was friendly during your stay. It's always our goal to provide a welcoming and comfortable experience for our guests. We appreciate you choosing to stay with us and hope to welcome you back again soon! If there's anything else we can assist you with in the future, please don't hesitate to let us know. Safe travels!

8/10 – Goed

Carlos

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great breakfast, Close to Universal. Just 1 zonk......room smells of humidity. Otherwise excellent.
2 nachten verbleven in maart 2024
Reactie van Tatiana op 30 mrt 2024
We're thrilled to hear that you enjoyed our breakfast offerings and found our location convenient for your visit to Universal Studios. Providing a pleasant and convenient experience for our guests is always our top priority.However, we're sorry to hear about the issue you encountered with the humidity smell in your room. Please accept our sincerest apologies for any inconvenience this may have caused during your stay. Rest assured, we'll address this matter with our housekeeping team to ensure that future guests do not encounter the same issue.We are grateful for your valuable feedback as it helps us to continually improve our services and facilities. Should your travels bring you back to the area, we would love the opportunity to welcome you again and provide you with an even better experience.Thank you once again for choosing Comfort Inn and Suites. We hope to have the pleasure of hosting you again soon!

6/10 – Redelijk

Hunter

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Hallways smelled like weed, the bathtub stopper was broken, the walls in the bathroom were peeling and looked old and dirty. Staff was very nice and great location.
4 nachten verbleven in maart 2024
Reactie van Tatiana op 30 mrt 2024
We appreciate you taking the time to share your feedback with us, as it helps us to continuously improve our services.We regret to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered. Your concerns regarding the condition of the hallways, bathtub stopper, and bathroom walls are duly noted, and we will address these issues promptly to ensure they are rectified for future guests.We are pleased to hear that you found our staff to be very nice and that you enjoyed our great location. Providing exceptional service and a convenient location are top priorities for us, and we are delighted to know that we were able to meet your expectations in these areas.Once again, we apologize for any shortcomings during your stay, and we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.Thank you for choosing Comfort Inn and Suites.

8/10 – Goed

Christine

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Restaurant right next door!!! Staff very friendly and helpful.
1 nacht verbleven in maart 2024
Reactie van Tatiana op 30 mrt 2024
Thank you for choosing to stay with us during your recent visit. We appreciate you taking the time to share your feedback, and we are delighted to hear that you enjoyed your experience overall.We are thrilled to know that our proximity to the restaurant next door added convenience to your stay. Our team strives to provide a seamless and enjoyable experience for all our guests, and we are pleased to hear that our staff's friendliness and helpfulness contributed positively to your time with us.Your satisfaction is our top priority, and we are grateful for your acknowledgment of our efforts. Should your travels bring you back to this area, we would be honored to welcome you again for another memorable stay.Thank you once more for choosing our hotel, and we look forward to serving you again in the future.

8/10 – Goed

Trish

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was quiet. The room was clean. The breakfast was good
3 nachten verbleven in maart 2024
Reactie van Tatiana op 28 mrt 2024
Thank you so much for your review! We're thrilled to hear that you found our hotel quiet, and the room clean to your satisfaction. We take pride in providing a comfortable and peaceful environment for our guests. We're also delighted that you enjoyed our breakfast offerings. Your feedback is greatly appreciated, and we hope to welcome you back again soon!

2/10 – Ontzettend slecht

Denna

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rugs dirty air conditioner making noises etc
2 nachten verbleven in maart 2024
Reactie van Tatiana op 25 mrt 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay regarding the condition of the rugs and the noise from the air conditioner.Maintaining a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short of your expectations in this regard. Rest assured, we have addressed these issues with our housekeeping and maintenance teams to ensure that such lapses do not occur in the future.We appreciate your valuable feedback as it helps us to identify areas for improvement and strive for better guest experiences. Should your travels bring you back to our area, we would be grateful for the opportunity to provide you with a more enjoyable stay.

8/10 – Goed

Emilio Pizarro

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Tatiana op 20 mrt 2024
Thank you very much for taking the time to leave a review! We are delighted to know that you enjoyed your stay with us. Your feedback is invaluable to us as we strive to provide exceptional service to all of our guests. If there is something specific you loved or any area you think we could improve, please feel free to let us know. We hope to welcome you again for another memorable stay in the future!

8/10 – Goed

Patrick

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel très propre et déjeuner inclus rare pour le secteur. Très abordable.
1 nacht verbleven in maart 2024
Reactie van Tatiana op 18 mrt 2024
Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and found our hotel to be very clean. We take great pride in providing a comfortable and welcoming environment for our guests. It's also fantastic to know that you appreciated our complimentary breakfast offering – we believe it's important to start the day off right! We strive to offer exceptional value for our guests, and we're delighted that you found us to be very affordable. We hope to have the pleasure of welcoming you back on your next visit to the area!

8/10 – Goed

Karen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This location is near International Drive (a short walk), so there are plenty of restaurants within walking distance. We also visited Icon Park, also within walking distance. The gentleman at the desk for check in was very friendly. The room was nice - no complaints. The only reason I am giving a 4 star is the hot tub - it felt about the same temperature as the pool, slightly warmer, but definitely not hot tub temperature. After being in the car for over 3 hours, waiting at the airport, delayed flights, lots of walking....we were looking forward to relaxing in the hot tub. However, everything else was worth the stay at this location.
1 nacht verbleven in maart 2024
Reactie van Tatiana op 18 mrt 2024
We're delighted to hear that you enjoyed our convenient location near International Drive and found our staff welcoming. It's wonderful to know that you had a pleasant stay in your room and that everything met your expectations.We apologize for any inconvenience caused by the temperature of the hot tub not meeting your expectations. Your comfort and satisfaction are important to us, and we will certainly look into this matter to ensure it is addressed appropriately.We appreciate your kind words and hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.

8/10 – Goed

Juanita

Reisde met familie
Positief: Netheid, personeel en service
This is an older property, but they are renovating. Our room was beautiful, but the breakfast area was chaotic get there early. If we were planning to do Universal, we would stay here again, but its farther away from Disney than we liked.
3 nachten verbleven in maart 2024
Reactie van Tatiana op 16 mrt 2024
Thank you for choosing to stay at our hotel and for taking the time to share your comments. We greatly appreciate your kind words about our beautiful rooms and welcome your feedback on our ongoing renovations. Your comments encourage us to continue our efforts to improve our property for the comfort and satisfaction of our guests.We apologize for any inconvenience you experienced in our breakfast area. We have taken due note of your comments regarding the chaotic atmosphere and will take steps to address this issue and ensure a smoother and more enjoyable dining experience for our guests.Once again, thank you for your valuable comments. We hope to have the opportunity to welcome you again and provide you with an even better experience in the future.

6/10 – Redelijk

Wendy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
10 nachten verbleven in maart 2024
Reactie van Tatiana op 16 mrt 2024
First of all, I want to extend my sincere thanks for taking the time to leave a review about your recent stay at Comfort Inn and Suites. His feedback is invaluable to us as we continually strive to improve and enhance our guests' experiences.While I am glad to hear that you found some aspects of your stay enjoyable, I also want to address areas where we may not have met your expectations. Your honest review allows us to identify areas for improvement and ensure future guests receive the exceptional service they deserve.Our ultimate goal is to provide every guest with a comfortable and memorable stay, and your feedback plays an integral role in helping us achieve this.

10/10 – Uitstekend

Jenny

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
NA
4 nachten verbleven in maart 2024
Reactie van Tatiana op 13 mrt 2024
I wanted to express my sincere gratitude for the incredible review you shared with us. Your kind words made our day, and we're thrilled to know that you had a fantastic experience during your stay.We truly appreciate your feedback, and it serves as a great motivator for our team to continue providing exceptional service. Guests like you who make our efforts so rewarding.

8/10 – Goed

Mark David

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Smell or clean air in room was missing Other than that. Quite good Food in AM could vary a bit more but good!
4 nachten verbleven in maart 2024
Reactie van Tatiana op 9 mrt 2024
We apologize for any inconvenience regarding the smell or cleanliness of the air in your room. Your feedback is valuable to us, and we will address this matter promptly to ensure a more pleasant stay for our future guests.Regarding the breakfast options, we appreciate your input. We are constantly working on enhancing our offerings, and your suggestions will be taken into consideration to provide a more varied and enjoyable dining experience for our guests.Thank you again for choosing to stay with us. We hope to have the opportunity to welcome you back and provide an even better experience during your next visit.

6/10 – Redelijk

Larry

Zakenreiziger, Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
We are choice Hotels Gold program members, but this time reserved through Expedia. From the front desk at check-in through a sorry check out experience, staff members made it quite clear we were ‘budget’ clients, and supplied hospitality services with what seemed like an INTENT to embarrass us. The most onerous occasion was at check out, when I was delayed 30 minutes after a business meeting, and my wife was told that she had no option but to vacate the room - the front desk made it clear the slightly later check out would have been easily granted had we checked in thru the Choice Hotels site. Just my opinion, but I think that if choice Hotels intends to degrade individuals who use one of the lower cost services that help you fill your unsold rooms - you should advise customers of that fact - OR cease using such services - and eat the added cost of unsold rooms.
1 nacht verbleven in maart 2024
Reactie van Tatiana op 8 mrt 2024
I hope this email finds you well. First of all, I would like to extend my sincere apologies for the unsatisfactory experience you had during your recent stay with us. As members of the Choice Hotels Gold program, your comfort and satisfaction are of the utmost importance to us, and it is disappointing to know that we did not meet your expectations.I'm sorry to hear about the challenges you faced during the exit process and understand the frustration it may have caused you, especially after a business meeting. It is never our intention to make any guest feel uncomfortable or embarrassed. I will personally investigate this matter and address it with our front desk staff to ensure these types of incidents do not happen again in the future.I also understand your concerns about the distinction between reservations made through Expedia and the Choice Hotels site. We value all our guests equally, regardless of the booking platform they choose. I will share your feedback with our team to reinforce the importance of treating each guest with the same level of respect and hospitality.We note your suggestion about informing customers about potential differences in service between booking platforms and will consider ways to better communicate this information to our guests.Once again, I apologize for any inconvenience you and your wife have experienced and would like to assure you that your comments are taken seriously. We truly appreciate your loyalty as members of the Choice Hotels Gold program and are committed to making the necessary improvements to ensure a more enjoyable stay in the future.Thank you for bringing this matter to our attention and I hope to have the opportunity to welcome you again for a much better stay.

10/10 – Uitstekend

ramon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent clean and good customer service
1 nacht verbleven in maart 2024
Reactie van Tatiana op 7 mrt 2024
I trust this message finds you well and I extend our sincere thanks for your recent review. Your recognition of our commitment to cleanliness and customer service is truly gratifying and motivates us to continue providing the best possible experience for our guests. Thank you once again for choosing Comfort Inn and Suites, and we hope to have the pleasure of welcoming you again for another exceptional experience.

8/10 – Goed

Maureen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My reservation was for a king size bed and our room had 2 queen size beds. The beds were very comfortable and the bathroom was very clean. The breakfast was very good, wide assortment from scrambled eggs, sausage, cereal, fruit, yogurt. Coffee was good and waffles were filling and hot. Plenty of seating inside and outside.
1 nacht verbleven in maart 2024
Reactie van Tatiana op 7 mrt 2024
Your feedback is invaluable to us and we are delighted to hear about your stay.First of all, I apologize for the oversight that the room assignment did not match her reservation. I understand the importance of having the accommodation you reserved and appreciate your understanding in this matter. We will review our procedures to avoid such occurrences in the future. Your detailed feedback on the breakfast experience, including the wide variety and extensive seating options, is incredibly valuable. It helps us understand what our guests appreciate, and we will continue to strive to maintain and improve the quality of our services. Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you again for another pleasant experience.

2/10 – Ontzettend slecht

Maria Carmen

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Staff were great but bugs in our room.
1 nacht verbleven in maart 2024
Reactie van Tatiana op 4 mrt 2024
I would like to express our sincere apologies for any inconvenience caused by the presence of bugs in your room. Please know that your comfort and satisfaction are of utmost importance to us, and we take your concerns very seriously.We understand the impact this may have had on your experience, and we genuinely apologize for any discomfort caused. We would like to assure you that your feedback is invaluable to us, and it helps us continually improve our services.Thank you for bringing this matter to our attention, and we appreciate your understanding.

10/10 – Uitstekend

Tanya

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel staff very nice and helpful. Our shower broke and they switched us to a new room right off. Rooms are very nicely updated and redone except for a few on the 5th floor from what I could tell
2 nachten verbleven in februari 2024
Reactie van Tatiana op 29 feb 2024
We appreciate your understanding regarding any discrepancies on the fifth floor and assure you that we will address and rectify any areas that may need attention.Your kind words about our updated and renovated rooms mean a lot to us. We strive to provide a comfortable and enjoyable stay for all our guests, and it is gratifying to know that we achieved this in your case.We really appreciate your 5/5 rating and hope to have the pleasure of welcoming you back to our hotel in the future.

10/10 – Uitstekend

Susan L

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location & easy access for parks, restaurants & shopping. Good coffee & breakfast made it easy to get the day started & on your way. Staff was friendly, helpful & visible, especiall the breakfast areas & front desk.Carpeting in common areas needs replaced as it was wavy, creating uneasy footing, trip hazard. Good value & experience. Would visit again.
5 nachten verbleven in februari 2024
Reactie van Tatiana op 28 feb 2024
It's wonderful to know that our coffee and breakfast offering helped your day start on a positive note. Our team pride themselves on being friendly, helpful and visible, especially in areas such as breakfast and reception.We appreciate your constructive feedback regarding common area rugs. Please be assured that we take this feedback seriously and will seek to address the issue to ensure a safer and more comfortable environment for our guests.We hope to serve you again soon!

2/10 – Ontzettend slecht

siu pong

1 nacht verbleven in februari 2024
Reactie van Tatiana op 25 mrt 2024
Thank you for taking the time to leave your review. We're genuinely sorry to hear that your experience with us fell short of your expectations. We always aim to provide exceptional service and experiences for our guests, and we regret that we were not able to do so in your case.Your feedback is invaluable to us, and we take it very seriously. We will use your comments to identify areas for improvement and ensure that we address any issues raised.Once again, we apologize for any inconvenience or disappointment you experienced during your visit. We hope that you will consider giving us another chance in the future to show you the true level of service and hospitality that we strive to deliver.