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Beoordelingen van MainStay Suites Orlando Altamonte Springs

2.5 out of 5
MainStay Suites Orlando Altamonte Springs
644 Raymond Avenue, Altamonte Springs, FL

Beoordelingen

7,0

Goed

Gastenscore: 10 - Uitstekend. 293 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 267 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 165 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 133 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 145 van 1003 beoordelingen" "

7,0/10

Netheid

7,8/10

Personeel en service

6,6/10

Voorzieningen

6,6/10

Staat van de accommodatie en faciliteiten

6,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

David

Positief: Voorzieningen
Accommodating Staff and Clean rooms
1 nacht verbleven in mei 2024

6/10 – Redelijk

Chris

Negatief: Voorzieningen
Nothing amazing. Think Red Roof Inn.
1 nacht verbleven in mei 2024

6/10 – Redelijk

Katherine

Zakenreiziger
Positief: Netheid, voorzieningen
Was happy with everything. And would probably stay again,if not for extremely disrespectful person Kameron who yelled at me. And threaten to call police. And have me evicted. Finally was able to call Expedia and they resolved situation. I'm a nurse their is no reason. To screen and be so disrespectful. He keep yelling at me you listen to me. And when I said I was going to call Expedia to calify,he yelled don't you walk away from me. I'll call the police. And have you evicted. Everyone else was very nice
2 nachten verbleven in mei 2024

8/10 – Goed

James

4 nachten verbleven in april 2024

6/10 – Redelijk

AMIR

4 nachten verbleven in april 2024

10/10 – Uitstekend

Carmen

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like is quiet and easy parking
1 nacht verbleven in april 2024

6/10 – Redelijk

Alberto

Positief: Personeel en service
Negatief: Netheid
When I check in, I end up having to ask them to change the bed linen as it had hair that was not mine, I found the same in the bathtub. The rooms and halls were recently renovated you can tell, unfortunately I often found trash outside the doors and the elevator was always stain and dirty. Probably due to the long stays they have in the hotel
4 nachten verbleven in april 2024

10/10 – Uitstekend

Jessica

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Cynthia

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Had to repeatedly request for them to clean our room- I was told they would clean every 7 days- finally told to just forget it and I cleaned the room. Even though my parents had already paid for the room, they said someone had to pay a registration fee of $25, next thing I know they have charged my card for $350.88 and $375.88. After an heated discussion, they finally adjusted the bill. I will not stay there again. Cynthia C.
4 nachten verbleven in april 2024

10/10 – Uitstekend

Jessica

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen
Since I'll be leaving on Friday.It was nice of them to have my left.My mom and my sister bring me some food during my stay

10/10 – Uitstekend

Daniel

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
What a nice surprise! I tend to avoid "extended stay"-type places; I generally find them to be pretty spartan. This MainStay was great! I understand that the building was recently remodeled, and everything in my room was nice and clean and bright. The staff is exceptional; from my initial greeting from Carmen (I am badly misspelling his name) and the added welcome from Yvette, the GM, everyone I met was SUPER friendly and welcoming -- even one of the maintenance crew greeted me with a big smile and a warm "Good morning, sir!" Nice location is quick to the highway but in a quiet place with plenty of parking. I usually prefer hotels that serve breakfast, but the full kitchen that is available--even with dishes!--makes no breakfast a non-issue, and there are both restaurants and fast food stops very close. PLUS the rate is great! I highly recommend this MainStay and would definitely stay here again.
1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

Charley

Zakenreiziger
Negatief: Netheid, personeel en service en voorzieningen
Changed rooms three times due to cleanliness issues. So bad I checked out and requested refund. No reason a bathroom cannot be cleaned properly if you want guests to patron your establishment
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Alicia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Alicia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff working. Always helping in any way to make sure your stay is comfortable.
1 nacht verbleven in maart 2024

6/10 – Redelijk

James

1 nacht verbleven in maart 2024

8/10 – Goed

MarK

The floors in the lobby and entry and first floor were really dirty. Including a dirty elevator. The second floor was much better. I was surprised that there was not an electric door opener from the lobby to outside. The room is clean but has a mildew smell. Kitchen appliances appear in good repair, but getting a little dated.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Gloria, Falls Church

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was nice and convenient to everything. The staff was very friendly as well. I enjoyed the stay.
1 nacht verbleven in maart 2024

8/10 – Goed

Pamela, Edmond

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Pros: It was convenient for an overnight stay as the midpoint between MCO to our final location the next morning in Mt Dora. Front desk was very friendly. Clean rooms, pleasant paint palette throughout. Cons: We did need to ask for bedding for the sofa sleeper. The coffee maker didn’t work, but we were in a hurry so didn’t ask for replacement. No breakfast The parking lot was dirty, with trash/food strewn about. Given the location and considering it was the beginning week of Spring Break, the price was comparable to others in the area.
1 nacht verbleven in maart 2024

4/10 – Matig

Bobby

Reisde met familie
Positief: Voorzieningen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
There were limited hot water not enough supplies with tissues and towels. I was put on a floor with dogs smell.
7 nachten verbleven in maart 2024

8/10 – Goed

Leon

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Just a okay place.
2 nachten verbleven in maart 2024

8/10 – Goed

Maureen, Fairmont

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is undergoing renovation. My room on the 2nd floor had recently been renovated and was in great shape. My room had a lot of space and also had a great place to work from while I was in the hotel. The staff was super nice and the only "bad" thing about the hotel was its proximity to the interstate (I-4).
2 nachten verbleven in maart 2024

4/10 – Matig

Mary

Reisde met een groep
Front desk staff very helpful and lovely. The room was unpleasant with dirty counters, sheets that looked unclean with a number of black specks and hair and dirty coffee pot. The cabinets in kitchenette were loose and didn’t close and more worrisome the security latch was loose and did not hold closed
1 nacht verbleven in maart 2024
Reactie van DM op 15 mrt 2024
We would like to thank you for taking the time to write a review. We appreciate your feedback and hope you will give us another chance in the future.

10/10 – Uitstekend

Luis

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel was easybto get to.
1 nacht verbleven in maart 2024
Reactie van DM op 15 mrt 2024
Thank you for the submission.

4/10 – Matig

Laura

Negatief: Netheid, personeel en service
I reserved this room for an employee, I did not stay there. But, as soon as he checked in, he found his room to have a bad smell so requested another room. The management gave him another room, but the second room was very dirty. I won't go into the details, but was completely unacceptable. Because I booked the room via Expedia and had paid in full for his stay, they would not give me a refund so he had to stay there the full week. He was given a 3rd room, which was only marginally better and by then his confidence in the hotel was nil. In addition to the issues with the rooms, the general manager was not sympathetic and basically told him too bad. I have employees who travel to this area often, but will never book in this hotel again. Although the rest of the hotel was ok, lack of cleanliness of the rooms is non-negotiable. Do better.
7 nachten verbleven in maart 2024
Reactie van DM op 15 mrt 2024
We appreciate you taking the time to write a review and we will share your comments with our team.

6/10 – Redelijk

Laura

Positief: Personeel en service
Negatief: Netheid
The location was convenient. Staff was nice and friendly. The floors were dirty, it smelled dirty, the room smelled, appliances were completely outdated and dirty, and bathroom floors had ants. It’s fine in a pinch but not somewhere I would recommend.
1 nacht verbleven in maart 2024
Reactie van DM op 15 mrt 2024
We are thankful that you took the time to write a review and we will use this information to improve processes.

4/10 – Matig

patrick

Positief: Netheid
Negatief: Personeel en service
1 nacht verbleven in maart 2024
Reactie van DM op 15 mrt 2024
Thank you for taking the time to submit a response.

8/10 – Goed

Ruth

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten
I'm a Travel Nurse. I stayed there so I could be close to the hospital as I was on-call for my department that night. I was pleased with my stay. Room was spacious and clean. Bed and pillows were soft. If the price remains the same I will absolutely stay each time I'm on call.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Erica

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like everything about this property i would book again ! The only thing i wish the pool was open.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Edward

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I walked to several places, even visited my Dad. I will come back to Mainstay soon.
4 nachten verbleven in februari 2024

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff at check in and check out were very friendly. The room was very clean and updated. The bed was very comfortable!!!
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Carmen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
spacious and clean
3 nachten verbleven in februari 2024

8/10 – Goed

Natasha

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great except for the pillowa were too soft and my upstair neighbor was jumping over my head.
2 nachten verbleven in februari 2024

10/10 – Uitstekend

jonathan

3 nachten verbleven in februari 2024

2/10 – Ontzettend slecht

Alexandra

Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024

8/10 – Goed

Carolyn

Reisde met partner
Positief: Netheid, personeel en service
Furniture was old

8/10 – Goed

rick

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024

2/10 – Ontzettend slecht

Leiya

Reisde met familie en kleine kinderen
Positief: Voorzieningen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Pet friendly rooms are on the 3rd floor walking the dogs down the hall from the 3rd to the 1st smelt absolutely horrible. 5 Dogs running around without leases. The room smelt horrible as well no phone in the room to call the front desk. Night time guy at front desk was not nice when ask to change rooms.
7 nachten verbleven in januari 2024
Reactie van GM op 8 feb 2024
Hi Leiya Sorry for the inconveniences you experienced during your stay with us. Rest assure we will rectify these issues immediately. Hope to see you again soonRegards MainStay Suites

8/10 – Goed

Marissa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van GM op 5 feb 2024
Hi Marissa Glad to know you enjoyed your stay with us. We hope to see you again in the near future.Regards MainStay Suites

2/10 – Ontzettend slecht

Chow Pak

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The hotel was a bit run down. Front entry doors and places were dirty. A vast difference from the photo shots on line. The bathroom had a smell. In the middle of the night, people were arguing and shouting either in the hall way or in the room loud enough to wake up us. When we checked out so scare to stay longer, we saw a policeman stationed in the receptionist. It was a pretty scary sight.
3 nachten verbleven in januari 2024
Reactie van GM op 31 jan 2024
Hi Chow Sorry for the experience during your stay. We will look into this matter and address it immediately. We hope to see you again in the future.Regards MainStay Suites

8/10 – Goed

Luis

Reisde met familie
Positief: Personeel en service
The only two issues I had were that they do not offer everyday housekeeping and that our heater did not work. Besides that, there was great customer service and a spacious, clean, and quiet room.
3 nachten verbleven in januari 2024
Reactie van GM op 26 jan 2024
Hi LuisThank you for your review. We appreciate your feedback. Regards MainStay Suites

2/10 – Ontzettend slecht

Geoffrey

Positief: Netheid
Negatief: Personeel en service
1 nacht verbleven in januari 2024
Reactie van GM op 22 jan 2024
Thank you for your review. We appreciate your feedback. Regards MainStay

8/10 – Goed

Gary, Golden

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van GM op 16 jan 2024
Hi Gary Thank you hope to see you again soon Regards MainStay Suites

6/10 – Redelijk

Paul

Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten
Work trip
Rooms are very comfortable, and will most likely stay there again next time we’re working in Altamonte Springs. Only negative was checking out in the morning. Had to be on a job site at 8, and there was no one at the desk to take our keys. Might be a good idea to have a dropbox for keys for early checkouts.
1 nacht verbleven in januari 2024
Reactie van GM op 16 jan 2024
Hi Paul Thank you for taking the time out to write us a review. We appreciate your feedback. see you soon. Regards MainStay Suites

4/10 – Matig

Carey J

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Bed was small. I reserved a king bed and ended up with a full-size bed. My wife and I had a lot of trouble sleeping. Pillows were small and offered little support. Towels were small. Everything was minimal. Elevator broke the last day we were there. Shower had a leak and dripped the entire time. Fridge in room was noisy.
2 nachten verbleven in januari 2024
Reactie van GM op 9 jan 2024
Hi Carey We apologize for the inconveniences caused during your stay with us. Rest assure we will look into this matter and address it immediately. We hope to be able to accommodate you in the future and make your next stay with us a more favorable one. Regards MainStay Suites

2/10 – Ontzettend slecht

kham

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I
2 nachten verbleven in januari 2024
Reactie van GM op 9 jan 2024
Thank You

2/10 – Ontzettend slecht

Tiffany

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
My fly was delayed and I arrive to the hotel at 2 am. The front desk told me that because I arrived that late my booking was canceled by not showing. The lady help me with another reservation and charge me again, I accept because I was late and I dont have any place to sleep. Now I pay twice with to stay in the same place, she told me thwt the system will release the transaction that I pay with Expedia because It the one that the system canceled
1 nacht verbleven in december 2023
Reactie van GM op 3 jan 2024
Hi Tiffany We apologize for this experience. Rest assured that we will do everything to expedite the refund due. We hope to see you again in the future. Regards MainStay Suites

6/10 – Redelijk

Emilio

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, comfort kamer
2 nachten verbleven in december 2023
Reactie van GM op 2 jan 2024
Thank You for taking the time out to leave us a review. We appreciate your feedback. Regards MainStay Suites

10/10 – Uitstekend

martha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was a pleasure
3 nachten verbleven in december 2023
Reactie van GM op 27 dec 2023
Thank you for leaving us a review. We appreciate your feedback. Hope to see you again soon.Regards

10/10 – Uitstekend

Marie

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean and comfortable. Close to everything.
Very clean and comfortable. Plentynof options of places to eat nearby. Would definitely stay again.
1 nacht verbleven in november 2023
Reactie van GM op 27 dec 2023
Glad you enjoyed your stay. Hope to see you again soon. Regards Main Stay

10/10 – Uitstekend

Jessica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van GM op 5 feb 2024
Hi Jessica Thank you for taking the time out to write us a review. We appreciate your feedback. Hope to see you again soon. Regards MainStay Suites